Ditmars Roofing & Sheetmetal Contr., Inc.

The customer was refunded full amount on 9/1  to her Discover card - it was applied in 2 separate  transactions with should of posted with in 48 hrs - Debby D[redacted]

Good Morning , Credit  has been issued and a check for the damages will be issued to her . The installation manager talked with her today  and reviewed .Thank You,[redacted]

Scheduled for completion 1/6

My complaint has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I would like to know if there's anything that's going to be done to address the damage to my homej
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am available Oct 19th at anytime during the day.  Please advise if this date will work for you and provide a time.
Regards,
[redacted]

All consumer concerns are  now completed - [redacted]

Complaint [redacted] – We are replacing her floor . All material is here .  Please call Debby to schedule.   Thanks, Debby D[redacted]

Good morning , This  was all resolved yesterday per our carpet installation manager he was there yesterday .  Thanks  Debby D[redacted]

Good Morning,McSwain had removed the carpeting . Our president Jason McSwain has spoke with her and  she has choose not to reselect . She would prefer to have a full refund and that will be processed on the discover card this afternoon .Thank you , Debby D[redacted]

My complaint against McSwain Carpets & Floors has been resolved to my satisfaction. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
There was damage that was definitely caused to my shelves and the inconveniences experienced during the install with the delays and the delay in picking up my old carpet and padding for months are the reasons I believe I deserve an adjustment to my bill
Regards,
[redacted]

Our manager was there 11/28 and we are trying to go back 12/5 -  I called to schedule and she ask if she could call back . Thanks [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I called Richard today and he didn't answer so I left a message and asked him to call me back.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].I would like to clarify that although McSwain did come and haul the carpet and padding from our outside deck, it was my husband and I who were forced to do the laborious task of removing it from our great room due to not being able to get any kind of response from McSwain, even after multiple attempts by phone, and by visiting the store personally.Although McSwain stated the credit would be processed the afternoon of September 1st, as of today, September 3rd, the credit to Discover has not yet been submitted.     Please advise when the credit will be submitted, and the substantiating Reference Number associated with the transaction.   Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Tammy, I left you a voicemail last night- you must not have gotten it. In my message I said that october5th is fine but I need them to come after 3 pm. Thanks.
Regards,
[redacted]

The customer is aware the carpet came short from the manufacture . It has been ordered and it will take about 10 business days .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and...

compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I need it to be later in the afternoon because I arrive home from work around 8 am.
Regards,
[redacted]