Discount Tire – 10/12/ Tuesday night my parents and I realized that all four of my tires on my Toyota Camry were low My dad suggested that I take my car into Discount Tire in the morning to get air put in themI walked into Discount Tire on Wednesday morning just a little past 8amSince I was stopping by on my way to work I was in my work attire which consisted of a dress and small heelsAt the counter there were about six people in line in front of me, so I waited a little bitOnce it was my turn I was then asked how I could be helped by the gentlemen at the front counter, so I explained that I just needed air in my tiresHe guided me outside and showed me where to pull my car in and he told me that I would be helped shortlySince there were two cars already there, I pulled mine into the parking space a couple spots down to wait Right away as I pulled in a different gentleman (whom I had not seen helping anyone while I was waiting in line) came up to me and asked me when the last time I got my air pressure checkedI told him I had no ideaAs a result, he told me to turn my wheels all the way in one direction and to hop out so he could show me the damage to the sides of my tire due to low air pressureHe then asked me to jump back in my car and turn my wheels all the way to the other side to show me the other side of my tiresAfter looking at the tires he asked me if my tire pressure light was on which I said “No, I had never seen that light on since I’ve owned the car”He said “That’s very strange your light hasn’t come on” and suggested that we look for the ‘dash lights reset button’ so that in the future my low tire pressure light would come onAs I comply with his request he then informed me that the reset button is usually in the glove compartmentI opened the glove compartment while sitting in the driver seat leaning over looking for this button (he’s standing next to my driver’s side door)He told me that it would be “further back and maybe at the top”, so I had to adjust my body’s position accordingly to take everything out of my glove compartment to search for the button and still couldn’t find it “Okay, no worries, there’s a few more places we can look” he suggestedHe proceeds to tell me that “It could also be under the dash of the driver’s seat”So, I hopped back into my driver’s seat and did my best to look under the dash and move my hands around trying to feel for the buttonHe told me “It would be further back and it’s a yellow button”Still looking, I found nothingHe said “Okay, let’s check the passenger side”I walked around the car and then sat down in the passenger side looking under the dash againI didn’t feel anything, so I then had to reposition my body (again) to be able to stick my head underneath the dash as I was searchingHe crouched down right next to me, pointing and showing me that it would be even further backSo, I continued to look and then I asked him if we could just google where this reset button is instead of aimlessly searching for itHe didn’t respond and instead he said “Okay, let’s check the back seat” I happened to have a dog cage in my backseat at the time and before I acknowledged this he said, “I’ll move the cage for you so you can look”Up until this point I thought maybe he wasn’t legally allowed to touch my car and that’s why I was the one searchingI thought him moving the cage was him just being niceHe told me he would move my front seats forward, giving me enough room on the ground in the back of the car to move around to look for the reset button underneath the front seats (I’m wearing a shorter dress with heels)I begin searching underneath the driver’s seat with both my hands and knees on the floor and while doing this he was at the door closest to me where my head wasBefore I know it, I hear his voice telling me that “It’d be further back underneath the seat”… But instead of him being where he was before he was now on the opposite side of the car looking in where my ‘bottom’ wasMy bottom was in the air as I was crouching down to be able to look in the area he told me to whilst I thought he was still in the same spot as beforeI quickly jumped up feeling uneasy about this entire situation once I realized he changed positions and had a clear view of the back of my body that I didn’t want him to seeIt was at this point that I again asked him if we could google where this button is so that I wouldn’t feel so vulnerable searching for itHe ignored my question again and said, “Okay, let’s just check this other seat”At this point I knew I needed to get back on the road to work so I held the back of my dress down as I’m on my knees in the other side of the back seatI crouched under to look beneath the seat and still found no “reset button” He said, “Okay, there is one more place it could be”He informed me that it could be in my trunk and asked me if I had a lot of stuff in my trunk which I replied “Yes, I do”He told me not to worry and that he would help me pull it all out (pull everything out of my trunk to look for this button)He pulled out of my trunk: two bags destined for the Goodwill, a dog play pin and my golf clubsNow, after he pulled everything out of my trunk, it was emptyNext, he asked me to “Pull up the lining” (where my spare tire is) to see if it’s underneath the lining of the trunk; to no surprise there was no sign of any “reset button”He said, “Okay, it could be up against the back seat if you can reach back there”Slightly bending over into the trunk I had reached in to look and couldn’t find itI began to feel nervous at this point because I simply just wanted air in my tires, yet this man is asking me to get into the trunk of my carAGAIN, he said to me that “It would be further back- maybe even in the cracks of where the trunk and back seat meet”I bent/leaned a little further into the trunk as I’m standing outside of it and realized there was no way I could even reach those places without exposing everything due to wearing a dressSo, I sat down in my trunk (a Toyota Camry), inched my way to the end of it while on my back and elbows all while trying to hold my dress down… I quickly felt around to tell him “No, there is nothing” (no reset button) As I inch my way back to the edge so I can get out of the trunk he looked into my eyes (I imagine it was easy to read my body language at this point) and realized he pushed it far past the limitSo, he loaded up my trunk and quickly said, “Okay, sorry to waste your timeIf you want to pull in here, this guy will fill up your tires” As I replayed this in my head more throughout the day, I knew something was offI’ve never felt more vulnerable in my life then I did at that moment lying down in the trunk of my own car looking for a “reset button” that this man said would be thereI decided to ask my dad, who knows a lot about cars –especially mine, if my car even has a reset buttonRight away he said noI then asked if my car has a tire pressure light, he told me no, my car was definitely too oldI was shocked and in disbelieve that this Discount Tire employee would have me climbing all throughout my car just so he could stare at me while I searched for a made up button After doing a little research, I discovered that the tire pressure monitoring system (TPMS) didn’t come about until the model of the Toyota CamryIn addition, newer Camry’s do have a reset button but they are only located in the glove compartment, not underneath the dash, not underneath the front seats and not in the trunkThe Discount Tire employee “helping” me was C [redacted] , Assistant Manager of this Tempe locationI know very well that someone in his position is educated enough to know thisDiscovering all this made me realize that I was being harassed and told to move my body around in positions for his viewing pleasure An entire week has gone by since I’ve spoke to the Manager about this occurrence and Discount Tire has yet to take any action on ChristianI think it’s important to warn other customers about this so they are not taken advantage of like I was, as he is still “helping” customers every day
We have called on Comfort Tech for service over several yearsDavid is an independent HVAC contractorHe returns calls promptly, and service appointments are same day if at all possibleHe is extremely fair on repair prices and has never tried to do more than what needed to be doneI have managed commercial properties for years and would highly recommend his company
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] 7/24/ We have received a check for $2,for this complaint and are accepting this payment [redacted]
We contacted the customer and after discussing their concern, it was mutually agreed that a refund for one of the purchased tires would be satisfactoryCustomer has been refunded for one tire and is satisfied with the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I called to get put on the waiting list before I headed inWhen I called I was told they don't have a waiting list but I can make an appointmentI told him I would like to avoid waiting if possible so he told me to come on down no problem and they will get me right inI was there within minutes and was told there was an hour and a half wait before they could get me inSomething they should've told me before saying come on down we will get you right inPoor customer service and lack of communication on their part
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint For your reference, details of the offer I reviewed appear below.I was never personally reimbursed for the items stolen from my car while it was being serviced by Mr***'s employees at Discount Tires in TucsonIn fact, one of Mr***'s employees told me that theft happened frequently if customers left valuables in their cars Of course, this employee wishes to remain unnamed for fear of losing his job The settlement Mr*** refers to was with Mr*** *** with regard to his items stolen from the carMr*** has no legally standing relationship to me, and as such, c***ot accept proposals on my behalf Mr*** received $for his stolen property; I received NOTHING I am not asking for a monetary settlement I just want my CDs and CD carry case returned to me or Mr*** can personally buy the replacement CDs and carry case from the list I mailed him to his regional store in Phoenix. This is no way to treat customers-although it seems to be standard practice for Discount Tires-and I believe my solution to this crime-yes, crime! Theft is a crime- is completely reasonable.Sincerely,*** *** Regards,*** *** ***
Customer's tire was delivered to the store in business daysThe same impact that damaged the tire also damaged the wheelThe customer's tire is being covered by our certificate program but the customer is responsible for the wheel costCustomer has the option whether or not they would like
to put the certificate on the new tire
We have called on Comfort Tech for service over several yearsDavid is an independent HVAC contractorHe returns calls promptly,
and service appointments are same day if at all possibleHe is extremely fair on repair prices and has never tried to do more than what needed to be doneI have managed commercial properties for years and would highly recommend his company
Discount Tire – 10/12/
Tuesday night my parents and I realized that all four of my tires on my Toyota Camry were low My dad suggested that I take my car into Discount Tire in the morning to get air put in themI walked into Discount Tire on Wednesday morning just a little past 8amSince I was stopping by on my way to work I was in my work attire which consisted of a dress and small heelsAt the counter there were about six people in line in front of me, so I waited a little bitOnce it was my turn I was then asked how I could be helped by the gentlemen at the front counter, so I explained that I just needed air in my tiresHe guided me outside and showed me where to pull my car in and he told me that I would be helped shortlySince there were two cars already there, I pulled mine into the parking space a couple spots down to wait
Right away as I pulled in a different gentleman (whom I had not seen helping anyone while I was waiting in line) came up to me and asked me when the last time I got my air pressure checkedI told him I had no ideaAs a result, he told me to turn my wheels all the way in one direction and to hop out so he could show me the damage to the sides of my tire due to low air pressureHe then asked me to jump back in my car and turn my wheels all the way to the other side to show me the other side of my tiresAfter looking at the tires he asked me if my tire pressure light was on which I said “No, I had never seen that light on since I’ve owned the car”He said “That’s very strange your light hasn’t come on” and suggested that we look for the ‘dash lights reset button’ so that in the future my low tire pressure light would come onAs I comply with his request he then informed me that the reset button is usually in the glove compartmentI opened the glove compartment while sitting in the driver seat leaning over looking for this button (he’s standing next to my driver’s side door)He told me that it would be “further back and maybe at the top”, so I had to adjust my body’s position accordingly to take everything out of my glove compartment to search for the button and still couldn’t find it
“Okay, no worries, there’s a few more places we can look” he suggestedHe proceeds to tell me that “It could also be under the dash of the driver’s seat”So, I hopped back into my driver’s seat and did my best to look under the dash and move my hands around trying to feel for the buttonHe told me “It would be further back and it’s a yellow button”Still looking, I found nothingHe said “Okay, let’s check the passenger side”I walked around the car and then sat down in the passenger side looking under the dash againI didn’t feel anything, so I then had to reposition my body (again) to be able to stick my head underneath the dash as I was searchingHe crouched down right next to me, pointing and showing me that it would be even further backSo, I continued to look and then I asked him if we could just google where this reset button is instead of aimlessly searching for itHe didn’t respond and instead he said “Okay, let’s check the back seat”
I happened to have a dog cage in my backseat at the time and before I acknowledged this he said, “I’ll move the cage for you so you can look”Up until this point I thought maybe he wasn’t legally allowed to touch my car and that’s why I was the one searchingI thought him moving the cage was him just being niceHe told me he would move my front seats forward, giving me enough room on the ground in the back of the car to move around to look for the reset button underneath the front seats (I’m wearing a shorter dress with heels)I begin searching underneath the driver’s seat with both my hands and knees on the floor and while doing this he was at the door closest to me where my head wasBefore I know it, I hear his voice telling me that “It’d be further back underneath the seat”… But instead of him being where he was before he was now on the opposite side of the car looking in where my ‘bottom’ wasMy bottom was in the air as I was crouching down to be able to look in the area he told me to whilst I thought he was still in the same spot as beforeI quickly jumped up feeling uneasy about this entire situation once I realized he changed positions and had a clear view of the back of my body that I didn’t want him to seeIt was at this point that I again asked him if we could google where this button is so that I wouldn’t feel so vulnerable searching for itHe ignored my question again and said, “Okay, let’s just check this other seat”At this point I knew I needed to get back on the road to work so I held the back of my dress down as I’m on my knees in the other side of the back seatI crouched under to look beneath the seat and still found no “reset button”
He said, “Okay, there is one more place it could be”He informed me that it could be in my trunk and asked me if I had a lot of stuff in my trunk which I replied “Yes, I do”He told me not to worry and that he would help me pull it all out (pull everything out of my trunk to look for this button)He pulled out of my trunk: two bags destined for the Goodwill, a dog play pin and my golf clubsNow, after he pulled everything out of my trunk, it was emptyNext, he asked me to “Pull up the lining” (where my spare tire is) to see if it’s underneath the lining of the trunk; to no surprise there was no sign of any “reset button”He said, “Okay, it could be up against the back seat if you can reach back there”Slightly bending over into the trunk I had reached in to look and couldn’t find itI began to feel nervous at this point because I simply just wanted air in my tires, yet this man is asking me to get into the trunk of my carAGAIN, he said to me that “It would be further back- maybe even in the cracks of where the trunk and back seat meet”I bent/leaned a little further into the trunk as I’m standing outside of it and realized there was no way I could even reach those places without exposing everything due to wearing a dressSo, I sat down in my trunk (a Toyota Camry), inched my way to the end of it while on my back and elbows all while trying to hold my dress down… I quickly felt around to tell him “No, there is nothing” (no reset button)
As I inch my way back to the edge so I can get out of the trunk he looked into my eyes (I imagine it was easy to read my body language at this point) and realized he pushed it far past the limitSo, he loaded up my trunk and quickly said, “Okay, sorry to waste your timeIf you want to pull in here, this guy will fill up your tires”
As I replayed this in my head more throughout the day, I knew something was offI’ve never felt more vulnerable in my life then I did at that moment lying down in the trunk of my own car looking for a “reset button” that this man said would be thereI decided to ask my dad, who knows a lot about cars –especially mine, if my car even has a reset buttonRight away he said noI then asked if my car has a tire pressure light, he told me no, my car was definitely too oldI was shocked and in disbelieve that this Discount Tire employee would have me climbing all throughout my car just so he could stare at me while I searched for a made up button
After doing a little research, I discovered that the tire pressure monitoring system (TPMS) didn’t come about until the model of the Toyota CamryIn addition, newer Camry’s do have a reset button but they are only located in the glove compartment, not underneath the dash, not underneath the front seats and not in the trunkThe Discount Tire employee “helping” me was C*** ***, Assistant Manager of this Tempe locationI know very well that someone in his position is educated enough to know thisDiscovering all this made me realize that I was being harassed and told to move my body around in positions for his viewing pleasure
An entire week has gone by since I’ve spoke to the Manager about this occurrence and Discount Tire has yet to take any action on ChristianI think it’s important to warn other customers about this so they are not taken advantage of like I was, as he is still “helping” customers every day
I have been a customer of Discount Tire at 43rd Ave and Glendale Ave for many yearsI travel quite a bit and it is vital to have dependable tires and to have a service center in which I can rely for consistently outstanding work and for quick serviceI am always impressed by Discount Tire's customer service, prices, and most importantly, the work they performFeeling safe on the road means everything
I came in to drop my car off for a new tireI waited minutes and was not greetedFinally, I was "helped." The gentleman I spoke to would not listen to what I wantedHe kept pushing me to buy more than what I intended to buyAfter letting him know countless times that I would only like my ONE tire fixed, he became impatient with meI made sure he had my contact info and he confirmed he will be calling me to let me know when my car was doneI waited a couple hours and no callI called them and no answerI had to wait over night to pick up my carWhen I came in the next morning, My car had not even been worked onThey didn't even call me to let me know they couldn't work on my carMy rim was still waiting in the trunk and my spare tire was still on when they pulled my car aroundI was furious and still, the same gentleman was unapologeticI was about to take my car elsewhere to get a new tire but they replaced the tire within minutesI don't know how their communication could have been this terribleThey could have easily done it right away the day beforeI will never come back to a discount tireThey are more worried about the sale than the customer's desire
I went in for a tire rotationI purchased the tires from this location years ago and have been here for other rotation services This time I was told that my tires were getting low and in the yellow zone (1/32)I knew this but just wanted the rotationThe sales guy said I should consider new tires and I said no thank you, not today My car was brought back and I was waiting when about ten minutes later, what appeared to be the sale manager, approached me and told me my front tire was not safe and should not be put on the back of the car for safety reasons and that my tires were actually in the red zone (even though I saw on the first gauge it was yellow) He broung me out to my car and showed me the front tire I was stunned when I saw a fresh filing down of the outside edge of my tire I knew that they had done this on purpose because the area was dark and clean (other edge of the tire was dirty from the road) The sales guy told me that it was almost down to the wires and that I absolutley needed new tires I could not believe they would intentionally file down the edge of my tire to create a saleI have a picture showing the area on the tire They did not rotate the tiresand I left the shop asap
We were able to contact the customer and have agreed to refund for the sensorsThe keyfob has been ordered but is just taking a long time for it to be receivedFor the rims/wheels, we came up with a satisfactory resolution which the customer has acceptedWe believe the
customer is satisfied with all resolutions offered
Discount Tire – 10/12/ Tuesday night my parents and I realized that all four of my tires on my Toyota Camry were low My dad suggested that I take my car into Discount Tire in the morning to get air put in themI walked into Discount Tire on Wednesday morning just a little past 8amSince I was stopping by on my way to work I was in my work attire which consisted of a dress and small heelsAt the counter there were about six people in line in front of me, so I waited a little bitOnce it was my turn I was then asked how I could be helped by the gentlemen at the front counter, so I explained that I just needed air in my tiresHe guided me outside and showed me where to pull my car in and he told me that I would be helped shortlySince there were two cars already there, I pulled mine into the parking space a couple spots down to wait Right away as I pulled in a different gentleman (whom I had not seen helping anyone while I was waiting in line) came up to me and asked me when the last time I got my air pressure checkedI told him I had no ideaAs a result, he told me to turn my wheels all the way in one direction and to hop out so he could show me the damage to the sides of my tire due to low air pressureHe then asked me to jump back in my car and turn my wheels all the way to the other side to show me the other side of my tiresAfter looking at the tires he asked me if my tire pressure light was on which I said “No, I had never seen that light on since I’ve owned the car”He said “That’s very strange your light hasn’t come on” and suggested that we look for the ‘dash lights reset button’ so that in the future my low tire pressure light would come onAs I comply with his request he then informed me that the reset button is usually in the glove compartmentI opened the glove compartment while sitting in the driver seat leaning over looking for this button (he’s standing next to my driver’s side door)He told me that it would be “further back and maybe at the top”, so I had to adjust my body’s position accordingly to take everything out of my glove compartment to search for the button and still couldn’t find it “Okay, no worries, there’s a few more places we can look” he suggestedHe proceeds to tell me that “It could also be under the dash of the driver’s seat”So, I hopped back into my driver’s seat and did my best to look under the dash and move my hands around trying to feel for the buttonHe told me “It would be further back and it’s a yellow button”Still looking, I found nothingHe said “Okay, let’s check the passenger side”I walked around the car and then sat down in the passenger side looking under the dash againI didn’t feel anything, so I then had to reposition my body (again) to be able to stick my head underneath the dash as I was searchingHe crouched down right next to me, pointing and showing me that it would be even further backSo, I continued to look and then I asked him if we could just google where this reset button is instead of aimlessly searching for itHe didn’t respond and instead he said “Okay, let’s check the back seat” I happened to have a dog cage in my backseat at the time and before I acknowledged this he said, “I’ll move the cage for you so you can look”Up until this point I thought maybe he wasn’t legally allowed to touch my car and that’s why I was the one searchingI thought him moving the cage was him just being niceHe told me he would move my front seats forward, giving me enough room on the ground in the back of the car to move around to look for the reset button underneath the front seats (I’m wearing a shorter dress with heels)I begin searching underneath the driver’s seat with both my hands and knees on the floor and while doing this he was at the door closest to me where my head wasBefore I know it, I hear his voice telling me that “It’d be further back underneath the seat”… But instead of him being where he was before he was now on the opposite side of the car looking in where my ‘bottom’ wasMy bottom was in the air as I was crouching down to be able to look in the area he told me to whilst I thought he was still in the same spot as beforeI quickly jumped up feeling uneasy about this entire situation once I realized he changed positions and had a clear view of the back of my body that I didn’t want him to seeIt was at this point that I again asked him if we could google where this button is so that I wouldn’t feel so vulnerable searching for itHe ignored my question again and said, “Okay, let’s just check this other seat”At this point I knew I needed to get back on the road to work so I held the back of my dress down as I’m on my knees in the other side of the back seatI crouched under to look beneath the seat and still found no “reset button” He said, “Okay, there is one more place it could be”He informed me that it could be in my trunk and asked me if I had a lot of stuff in my trunk which I replied “Yes, I do”He told me not to worry and that he would help me pull it all out (pull everything out of my trunk to look for this button)He pulled out of my trunk: two bags destined for the Goodwill, a dog play pin and my golf clubsNow, after he pulled everything out of my trunk, it was emptyNext, he asked me to “Pull up the lining” (where my spare tire is) to see if it’s underneath the lining of the trunk; to no surprise there was no sign of any “reset button”He said, “Okay, it could be up against the back seat if you can reach back there”Slightly bending over into the trunk I had reached in to look and couldn’t find itI began to feel nervous at this point because I simply just wanted air in my tires, yet this man is asking me to get into the trunk of my carAGAIN, he said to me that “It would be further back- maybe even in the cracks of where the trunk and back seat meet”I bent/leaned a little further into the trunk as I’m standing outside of it and realized there was no way I could even reach those places without exposing everything due to wearing a dressSo, I sat down in my trunk (a Toyota Camry), inched my way to the end of it while on my back and elbows all while trying to hold my dress down… I quickly felt around to tell him “No, there is nothing” (no reset button) As I inch my way back to the edge so I can get out of the trunk he looked into my eyes (I imagine it was easy to read my body language at this point) and realized he pushed it far past the limitSo, he loaded up my trunk and quickly said, “Okay, sorry to waste your timeIf you want to pull in here, this guy will fill up your tires” As I replayed this in my head more throughout the day, I knew something was offI’ve never felt more vulnerable in my life then I did at that moment lying down in the trunk of my own car looking for a “reset button” that this man said would be thereI decided to ask my dad, who knows a lot about cars –especially mine, if my car even has a reset buttonRight away he said noI then asked if my car has a tire pressure light, he told me no, my car was definitely too oldI was shocked and in disbelieve that this Discount Tire employee would have me climbing all throughout my car just so he could stare at me while I searched for a made up button After doing a little research, I discovered that the tire pressure monitoring system (TPMS) didn’t come about until the model of the Toyota CamryIn addition, newer Camry’s do have a reset button but they are only located in the glove compartment, not underneath the dash, not underneath the front seats and not in the trunkThe Discount Tire employee “helping” me was C [redacted] , Assistant Manager of this Tempe locationI know very well that someone in his position is educated enough to know thisDiscovering all this made me realize that I was being harassed and told to move my body around in positions for his viewing pleasure An entire week has gone by since I’ve spoke to the Manager about this occurrence and Discount Tire has yet to take any action on ChristianI think it’s important to warn other customers about this so they are not taken advantage of like I was, as he is still “helping” customers every day
We have called on Comfort Tech for service over several yearsDavid is an independent HVAC contractorHe returns calls promptly, and service appointments are same day if at all possibleHe is extremely fair on repair prices and has never tried to do more than what needed to be doneI have managed commercial properties for years and would highly recommend his company
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] 7/24/ We have received a check for $2,for this complaint and are accepting this payment [redacted]
Revdex.com:I have called twice and he has not returned my calls
Regards,
*** ***
We contacted the customer and after discussing their concern, it was mutually agreed that a refund for one of the purchased tires would be satisfactoryCustomer has been refunded for one tire and is satisfied with the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I called to get put on the waiting list before I headed inWhen I called I was told they don't have a waiting list but I can make an appointmentI told him I would like to avoid waiting if possible so he told me to come on down no problem and they will get me right inI was there within minutes and was told there was an hour and a half wait before they could get me inSomething they should've told me before saying come on down we will get you right inPoor customer service and lack of communication on their part
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint For your reference, details of the offer I reviewed appear below.I was never personally reimbursed for the items stolen from my car while it was being serviced by Mr***'s employees at Discount Tires in TucsonIn fact, one of Mr***'s employees told me that theft happened frequently if customers left valuables in their cars Of course, this employee wishes to remain unnamed for fear of losing his job The settlement Mr*** refers to was with Mr*** *** with regard to his items stolen from the carMr*** has no legally standing relationship to me, and as such, c***ot accept proposals on my behalf Mr*** received $for his stolen property; I received NOTHING I am not asking for a monetary settlement I just want my CDs and CD carry case returned to me or Mr*** can personally buy the replacement CDs and carry case from the list I mailed him to his regional store in Phoenix. This is no way to treat customers-although it seems to be standard practice for Discount Tires-and I believe my solution to this crime-yes, crime! Theft is a crime- is completely reasonable.Sincerely,*** *** Regards,*** *** ***
We were able to contact the customer and we have refunded him for the tireCustomer is satisfied with the resolution
Customer's tire was delivered to the store in business daysThe same impact that damaged the tire also damaged the wheelThe customer's tire is being covered by our certificate program but the customer is responsible for the wheel costCustomer has the option whether or not they would like
to put the certificate on the new tire
We have called on Comfort Tech for service over several yearsDavid is an independent HVAC contractorHe returns calls promptly,
and service appointments are same day if at all possibleHe is extremely fair on repair prices and has never tried to do more than what needed to be doneI have managed commercial properties for years and would highly recommend his company
Discount Tire – 10/12/
Tuesday night my parents and I realized that all four of my tires on my Toyota Camry were low My dad suggested that I take my car into Discount Tire in the morning to get air put in themI walked into Discount Tire on Wednesday morning just a little past 8amSince I was stopping by on my way to work I was in my work attire which consisted of a dress and small heelsAt the counter there were about six people in line in front of me, so I waited a little bitOnce it was my turn I was then asked how I could be helped by the gentlemen at the front counter, so I explained that I just needed air in my tiresHe guided me outside and showed me where to pull my car in and he told me that I would be helped shortlySince there were two cars already there, I pulled mine into the parking space a couple spots down to wait
Right away as I pulled in a different gentleman (whom I had not seen helping anyone while I was waiting in line) came up to me and asked me when the last time I got my air pressure checkedI told him I had no ideaAs a result, he told me to turn my wheels all the way in one direction and to hop out so he could show me the damage to the sides of my tire due to low air pressureHe then asked me to jump back in my car and turn my wheels all the way to the other side to show me the other side of my tiresAfter looking at the tires he asked me if my tire pressure light was on which I said “No, I had never seen that light on since I’ve owned the car”He said “That’s very strange your light hasn’t come on” and suggested that we look for the ‘dash lights reset button’ so that in the future my low tire pressure light would come onAs I comply with his request he then informed me that the reset button is usually in the glove compartmentI opened the glove compartment while sitting in the driver seat leaning over looking for this button (he’s standing next to my driver’s side door)He told me that it would be “further back and maybe at the top”, so I had to adjust my body’s position accordingly to take everything out of my glove compartment to search for the button and still couldn’t find it
“Okay, no worries, there’s a few more places we can look” he suggestedHe proceeds to tell me that “It could also be under the dash of the driver’s seat”So, I hopped back into my driver’s seat and did my best to look under the dash and move my hands around trying to feel for the buttonHe told me “It would be further back and it’s a yellow button”Still looking, I found nothingHe said “Okay, let’s check the passenger side”I walked around the car and then sat down in the passenger side looking under the dash againI didn’t feel anything, so I then had to reposition my body (again) to be able to stick my head underneath the dash as I was searchingHe crouched down right next to me, pointing and showing me that it would be even further backSo, I continued to look and then I asked him if we could just google where this reset button is instead of aimlessly searching for itHe didn’t respond and instead he said “Okay, let’s check the back seat”
I happened to have a dog cage in my backseat at the time and before I acknowledged this he said, “I’ll move the cage for you so you can look”Up until this point I thought maybe he wasn’t legally allowed to touch my car and that’s why I was the one searchingI thought him moving the cage was him just being niceHe told me he would move my front seats forward, giving me enough room on the ground in the back of the car to move around to look for the reset button underneath the front seats (I’m wearing a shorter dress with heels)I begin searching underneath the driver’s seat with both my hands and knees on the floor and while doing this he was at the door closest to me where my head wasBefore I know it, I hear his voice telling me that “It’d be further back underneath the seat”… But instead of him being where he was before he was now on the opposite side of the car looking in where my ‘bottom’ wasMy bottom was in the air as I was crouching down to be able to look in the area he told me to whilst I thought he was still in the same spot as beforeI quickly jumped up feeling uneasy about this entire situation once I realized he changed positions and had a clear view of the back of my body that I didn’t want him to seeIt was at this point that I again asked him if we could google where this button is so that I wouldn’t feel so vulnerable searching for itHe ignored my question again and said, “Okay, let’s just check this other seat”At this point I knew I needed to get back on the road to work so I held the back of my dress down as I’m on my knees in the other side of the back seatI crouched under to look beneath the seat and still found no “reset button”
He said, “Okay, there is one more place it could be”He informed me that it could be in my trunk and asked me if I had a lot of stuff in my trunk which I replied “Yes, I do”He told me not to worry and that he would help me pull it all out (pull everything out of my trunk to look for this button)He pulled out of my trunk: two bags destined for the Goodwill, a dog play pin and my golf clubsNow, after he pulled everything out of my trunk, it was emptyNext, he asked me to “Pull up the lining” (where my spare tire is) to see if it’s underneath the lining of the trunk; to no surprise there was no sign of any “reset button”He said, “Okay, it could be up against the back seat if you can reach back there”Slightly bending over into the trunk I had reached in to look and couldn’t find itI began to feel nervous at this point because I simply just wanted air in my tires, yet this man is asking me to get into the trunk of my carAGAIN, he said to me that “It would be further back- maybe even in the cracks of where the trunk and back seat meet”I bent/leaned a little further into the trunk as I’m standing outside of it and realized there was no way I could even reach those places without exposing everything due to wearing a dressSo, I sat down in my trunk (a Toyota Camry), inched my way to the end of it while on my back and elbows all while trying to hold my dress down… I quickly felt around to tell him “No, there is nothing” (no reset button)
As I inch my way back to the edge so I can get out of the trunk he looked into my eyes (I imagine it was easy to read my body language at this point) and realized he pushed it far past the limitSo, he loaded up my trunk and quickly said, “Okay, sorry to waste your timeIf you want to pull in here, this guy will fill up your tires”
As I replayed this in my head more throughout the day, I knew something was offI’ve never felt more vulnerable in my life then I did at that moment lying down in the trunk of my own car looking for a “reset button” that this man said would be thereI decided to ask my dad, who knows a lot about cars –especially mine, if my car even has a reset buttonRight away he said noI then asked if my car has a tire pressure light, he told me no, my car was definitely too oldI was shocked and in disbelieve that this Discount Tire employee would have me climbing all throughout my car just so he could stare at me while I searched for a made up button
After doing a little research, I discovered that the tire pressure monitoring system (TPMS) didn’t come about until the model of the Toyota CamryIn addition, newer Camry’s do have a reset button but they are only located in the glove compartment, not underneath the dash, not underneath the front seats and not in the trunkThe Discount Tire employee “helping” me was C*** ***, Assistant Manager of this Tempe locationI know very well that someone in his position is educated enough to know thisDiscovering all this made me realize that I was being harassed and told to move my body around in positions for his viewing pleasure
An entire week has gone by since I’ve spoke to the Manager about this occurrence and Discount Tire has yet to take any action on ChristianI think it’s important to warn other customers about this so they are not taken advantage of like I was, as he is still “helping” customers every day
I have been a customer of Discount Tire at 43rd Ave and Glendale Ave for many yearsI travel quite a bit and it is vital to have dependable tires and to have a service center in which I can rely for consistently outstanding work and for quick serviceI am always impressed by Discount Tire's customer service, prices, and most importantly, the work they performFeeling safe on the road means everything
We were able to contact the customer and resolved the concernCustomer is happy with the solution
This dispute was settled in 2012 with the customerThe customer was compensated with an undisclosed amount in
We have tried to contact the customer by phone to resolve the issue several times and have been unsuccessfulWe will continue to try to contact
I came in to drop my car off for a new tireI waited minutes and was not greetedFinally, I was "helped." The gentleman I spoke to would not listen to what I wantedHe kept pushing me to buy more than what I intended to buyAfter letting him know countless times that I would only like my ONE tire fixed, he became impatient with meI made sure he had my contact info and he confirmed he will be calling me to let me know when my car was doneI waited a couple hours and no callI called them and no answerI had to wait over night to pick up my carWhen I came in the next morning, My car had not even been worked onThey didn't even call me to let me know they couldn't work on my carMy rim was still waiting in the trunk and my spare tire was still on when they pulled my car aroundI was furious and still, the same gentleman was unapologeticI was about to take my car elsewhere to get a new tire but they replaced the tire within minutesI don't know how their communication could have been this terribleThey could have easily done it right away the day beforeI will never come back to a discount tireThey are more worried about the sale than the customer's desire
I went in for a tire rotationI purchased the tires from this location years ago and have been here for other rotation services This time I was told that my tires were getting low and in the yellow zone (1/32)I knew this but just wanted the rotationThe sales guy said I should consider new tires and I said no thank you, not today My car was brought back and I was waiting when about ten minutes later, what appeared to be the sale manager, approached me and told me my front tire was not safe and should not be put on the back of the car for safety reasons and that my tires were actually in the red zone (even though I saw on the first gauge it was yellow) He broung me out to my car and showed me the front tire I was stunned when I saw a fresh filing down of the outside edge of my tire I knew that they had done this on purpose because the area was dark and clean (other edge of the tire was dirty from the road) The sales guy told me that it was almost down to the wires and that I absolutley needed new tires I could not believe they would intentionally file down the edge of my tire to create a saleI have a picture showing the area on the tire They did not rotate the tiresand I left the shop asap
Customer is happy with and accepted the resolution that was presented and will be having new tires installed
We were able to contact the customer and have agreed to refund for the sensorsThe keyfob has been ordered but is just taking a long time for it to be receivedFor the rims/wheels, we came up with a satisfactory resolution which the customer has acceptedWe believe the
customer is satisfied with all resolutions offered