August 6, [redacted] Terrace [redacted] , KY [redacted] RE: Patient: [redacted] Patient Account Number [redacted] Dear [redacted] ***: This letter confirms receipt of your correspondenceWe have carefully reviewed [redacted] ***’s account and the issues you have raisedWe regret any inconvenience you may have experienced and your account balance for [redacted] ’s Airselect Walker will be credited in full and your remaining balance will be $ Please allow at least days for this adjustment to be reflected on your DJO account statement We strive to ensure that all of our customers have favorable experiences with our companyWe value your input and use all such feedback in our continuous improvement effortsThank you for choosing DJO We wish you all the best Sincerely, DJO Global Patient Advocate Team
January 12, [redacted] ***RE: Patient Account Number [redacted] Dear [redacted] ***:This letter confirms receipt of your correspondenceWe have carefully reviewedyour account and the issues you have raisedWe regret any inconvenience you mayhave experienced and your account balance for your Drytex Economy Hinged KneeWrap will be credited in full and your remaining balance will be $Please allow atleast days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Teamcc: Revdex.com
Dear Revdex.com Associate,Attached please find our response to Mr [redacted] written patient complaint We appreciate your allowing us the opportunity to respond to your concernsThe feedback you provide helps us to improve the quality of our customer service Please know that customer satisfaction is and has always been a critical component of how we do businessSincerely,DJO Global's Patient Advocate Team May 8, [redacted] *** RE: Patient Account Number [redacted] Dear [redacted] ***: This letter confirms receipt of your written complaint filed with the San Diego CountyRevdex.comWe have carefully reviewed your son’s account and the issuesyou have raisedWe regret any inconvenience you may have experiencedIn regards to the pricing of your son’s Shoulder/Clavicle Stabilizing Sling concerns, DJObills its products at the allowed Medicare rate, which is the rate that Medicare hasestablished as appropriate and acceptable for such itemsWe understand that you sawa similar product priced for less over the internetHowever, ordering products throughthe Internet is in no way comparable to providing these products to patients directly.Internet pricing does not account for additional costs for services related to ensuringproper fit and sizing and submitting a claim to your insurance for reimbursementNoneof these services are available when you purchase a product over the internet yet theyare part of the costs that we incur when we provide our products to patients directly.Again, we do not bill more than the Medicare allowable and our approach is standardindustry practiceBecause of your concerns, however, we are willing to make an adjustment to your son’saccount and his remaining balance will be $Please allow at least days for thisadjustment to be reflected on your DJO account statementWe strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJOWe wish you all the bestSincerely, DJO Global Patient Advocate Team
March 31, [redacted] ***RE: Patient Account Number [redacted] Dear [redacted] ***,This letter confirms receipt of your correspondence with the San Diego County BetterBusiness Bureau.We have reviewed your account and the issues you have raised in your complaintYouraised concerns regarding the pricing of the playmaker brace that you receivedDJObills its products at the allowed Medicare rate, which is the rate that Medicare hasestablished as appropriate and acceptable for such itemsWe understand that you sawthe product priced for less over the internetHowever, ordering products through theInternet is in no way comparable to providing these products to patients directly.Internet pricing does not account for additional costs for services related to ensuringproper fit and sizing, submitting a claim to insurance payors for reimbursement, and anynecessary follwith the patient to ensure that the brace is working wellNone ofthese services are available when you purchase a product over the internet yet they arepart of the costs that we incur when we provide our products to patients directlyAgain,we do not bill more than the Medicare allowable and our approach is standard industrypractice.Because of your concerns, however, we are willing to make an adjustment to youraccountPlease contact [redacted] for the details on this adjustment.We appreciate your taking the time to write us with your concernsPlease know thatcustomer satisfaction is and has always been a critical component of how we dobusinessWe regret that your experience with us did not meet your expectations.Sincerely,DJO Global Patient Advocate TeamHi [redacted] , Pursuant to your request, we are hereby clarifying the term “discount”DJO Global offers a time of service discount off of our Medicare billed rate when the patient pays in full at the time of serviceThank for taking the time to speak with us today, If there are any additional steps to take to resolve this compliant, please feel free to contract me directly [redacted] ***Compliance Support Associate - AuditCorporate Compliance DepartmentWe promote ethical business practicesin support of achieving the company’s objectivesDJO, LLCA DJO Global Company [redacted] ** ***T [redacted] D [redacted] F [redacted]
Dear [redacted] ,The purpose of this response is to provide you with confirmation of your written complaintWe are unable to locate the account you are referring toTo enable us to look into your concerns, please provide the following information: DJO Account Number: Name of Prosthetic device: Date of Service on the bill: Addressing patient complaints is never a simple issue There are usually many factors that need to be considered and we make our best effort to understand the patient’s perspective, as well as the perspective of others who may have been involved Our goal is to resolve patient complaints promptly and in an unbiased mannerWe do appreciate your input and thank you for your patience Sincerely, DJO Global Patient Advocate Team
Patient: [redacted] Patient Account Number [redacted] Dear Ms [redacted] ***, The referenced account has been adjusted to $with a new billig statement, with a $balance, has been mailed directly to you We strive to ensure that all of our customers have favorable experiences with our company We value your input and use all such feedback in our continuous improvement efforts Thank you for choosing DJO We wish you all the best Sincerely, DJO Global Patient Advocate Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is essentially a statement of account and acknowledgement of receipt of payment, and does not list anything that DJO will do to improve their communication to the consumerThey should at least be committed to adjusting the explanation of the difference in cost on their warranty agreement form that is required to be signed at the healthcare provider when the medical device is suppliedIt should detail that the cost, if not covered by insurance, will be significantly MORE than MSRP so that the options and cost difference are clear to the consumerThe "Discount" terminology should be removed from the form because it is purposely misleadingTraining should also be supplied to the healthcare providers to explain the form and possible cost differences of purchasing in the providers office vsthrough the insurance company if the deductible isn't met Regards, [redacted] ***
This letter confirms receipt of your written complaint filed with the RevDex.com ofSan Diego County. We have carefully reviewed your account and the issues you have raised andregret any inconvenience you may have experienced.In response to your concern regarding internet pricing, please... be aware that ordering productsthrough the Internet is not comparable to providing these products to patients directly. Thereare many factors that determine pricing for a product. Internet pricing does not account foradditional costs for services related to ensuring proper fit and sizing, submitting a claim toinsurance payors for reimbursement, and/or administrative costs associated with on-siteservices. Our records indicate we submitted a claim to your insurance carrier, Blue CrossCalifornia (BC CA), in which they covered your Drytex Hinged Knee Wrap, POP and applied$228.27 towards the yearly deductible and $22.17 towards patient Co-insurance amount, peryour policy plan. BC CA determined that your patient responsibility was $250.44.As a measure of goodwill, we are willing to credit your account by 40% leaving you with aremaining balance of $150.27, due in a onetime payment, within 21 days from the date of thisletter. We understand that this balance may still represent a financial hardship and want tomake you aware that we offer financial assistance to those who qualify.It is important that you contact us at 888-225-4398 within 21 days from the date of this letter tomake payment or to discuss payment options. We strive to ensure that all of our customershave favorable experiences with our company. We value your input and use all such feedback inour continuous improvement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear BBB Associate, Attached please find our response to [redacted] 's complaint. Please contact me directly should you have any questions or concerns. The patient may call our billing office to further discuss his payment options at 888-225-4398. Sincerly, [redacted] ***, DJO Corporate... Compliance Support Associate August 28, 2014 [redacted] Park Drive Houston, TX [redacted] RE: Patient Account Number ***K Dear [redacted] : This letter confirms receipt of your correspondence. We have carefully reviewed your account and the issues you have raised. We regret any inconvenience you may have experienced. In response to your concern, we submitted a claim to your insurance company, in which they applied the contracted allowed amount towards your yearly deductible.As a measure of goodwill, we are willing to credit your account by 40% leaving you with a remaining balance of $128.95, due in a onetime payment, within 21 days from the date of this letter. We understand that this balance may still represent a financial hardship and want to make you aware that we offer financial assistance to those who qualify. It is important that you contact us at 888-225-4398 within 21 days from the date of this letter to make payment or to discuss payment options. We strive to ensure that all of our customers have favorable experiences with our company. We value your input and use all such feedback in our continuous improvement efforts. Thank you for choosing DJO. We wish you all the best. Sincerely, DJO Global Patient Advocate Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is clear by their responses that DJO wants to continue misleading the customer by not communicating their fees within good faith practices: those patients who have high deductibles and are not covered by insurancePlease note on the attached PDF that the term "discount" is used multiple times and, again, is misleading because it doesn't relate to actual retail costs of the medical device(s) in question -- additionally, the "discount" prices were NOT posted in the healthcare provider's office in any area that I was aware of or notified about.This issue would be rectified if DJO would simply revise their terminology on their receipt of services form and educate the healthcare providers with appropriate disclosure information to inform the patientsAnd yet they refuse to do soGiven the amount of Revdex.com complaints about this company, it amazes me that they have the Revdex.com rating that they do Regards, [redacted] ***
October 8,
*** ***
*** *** *** Court
***, NC ***
RE: Patient Account Number ***
Dear *** ***:
This letter confirms receipt of your correspondence filed with the RevDex.com of San DiegoWe have carefully reviewed your account and the issues
you
have raisedWe regret any inconvenience you may have experienced and your
account balance for your Rubber Rigid Carboplast II Soles will be credited in full and
your remaining balance will be $Please allow at least days for this adjustment to
be reflected on your DJO account statement
We strive to ensure that all of our customers have favorable experiences with our
companyWe value your input and use all such feedback in our continuous
improvement effortsThank you for choosing DJO
We wish you all the best
Sincerely,
DJO Global Patient Advocate Team
Funny how I haven't received this letterYou received a response before me, the customerInteresting!!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Dear Revdex.com Associate,Attached please find our second response to Mr***' concerns.Please
know that customer satisfaction is and has always been a critical component of
how we do businessWe regret that Mr***' experience with us did not meet his expectationsSincerely,DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would like to know if the company wants the unused brace returned to themIf so, please provide me with an address and I will glad to ship it to them. I also want to thank them for their gracious help.
Regards,
*** ***
October 24,
*** *** ***
*** *** Court
***, IN ***
RE: DJO Patient Account Number ***
Revdex.com ID #***
Dear *** *** ***,
This letter confirms receipt of your correspondence with the RevDex.comWe have carefully reviewed your account and the issues you have raised
We regret any inconvenience you may have experienced and your account balance
for your Quick Fit W.T.OUniversal wrist support will be credited in full and your
remaining balance will be $Please allow at least days for this adjustment to be
reflected on your DJO account statement
We strive to ensure that all of our customers have favorable experiences with our
companyWe value your input and use all such feedback in our continuous
improvement effortsThank you for choosing DJO
We wish you all the best
Sincerely,
DJO Global Patient Advocate Team
August 20,
*** ***
*** *** Lane
Huntinton Beach, CA 9***
RE: Patient Order Number: ***
Dear *** ***:
This letter confirms receipt of your correspondenceWe have carefully reviewed
your account and the issues you have raisedWe regret any inconvenience
you may
have experiencedOn August 18, 2014, your credit card was refunded the full
amount previously charged and your order was canceled
We strive to ensure that all of our customers have favorable experiences with our
companyWe value your input and use all such feedback in our continuous
improvement effortsThank you for choosing DJO
We wish you all the best
Sincerely,
DJO Global Patient Advocate Team
Dear Revdex.com Associate,Attached please find our determiation to Mr***'s written complaintWe strive to ensure that all of our customers have favorable experiences with our companyWe value our customer's input and use all such feedback in our continuous improvement efforts.Sincerely,DJO Global
Patient Advocate TeamMarch 17, 2015 *** *** ** *** ***
*** ** *** RE: Patient Account Number *** Dear *** ***: This letter confirms receipt of your correspondenceWe have carefully reviewed your account and the issues you have raisedWe regret any inconvenience you may have experienced and your account balance for your CMF SpinaLogic Bone Growth Stimulator will be credited in full and your remaining balance will be $Please allow at least days for this adjustment to be reflected on your DJO account statement. We strive to ensure that all of our customers have favorable experiences with our companyWe value your input and use all such feedback in our continuous improvement effortsThank you for choosing DJO. We wish you all the best. Sincerely, DJO Global Patient Advocate Team
"Please confirm whether or not you paid for the brace or your insurance company."
The insurance company would not pay for it because it was below my deductible I have not yet paid for it yetThe price is ridiculous and I never would have accepted it had I had any idea how
much they were going to charge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
August 6, [redacted] Terrace [redacted] , KY [redacted] RE: Patient: [redacted] Patient Account Number [redacted] Dear [redacted] ***: This letter confirms receipt of your correspondenceWe have carefully reviewed [redacted] ***’s account and the issues you have raisedWe regret any inconvenience you may have experienced and your account balance for [redacted] ’s Airselect Walker will be credited in full and your remaining balance will be $ Please allow at least days for this adjustment to be reflected on your DJO account statement We strive to ensure that all of our customers have favorable experiences with our companyWe value your input and use all such feedback in our continuous improvement effortsThank you for choosing DJO We wish you all the best Sincerely, DJO Global Patient Advocate Team
January 12, [redacted] ***RE: Patient Account Number [redacted] Dear [redacted] ***:This letter confirms receipt of your correspondenceWe have carefully reviewedyour account and the issues you have raisedWe regret any inconvenience you mayhave experienced and your account balance for your Drytex Economy Hinged KneeWrap will be credited in full and your remaining balance will be $Please allow atleast days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Teamcc: Revdex.com
Dear Revdex.com Associate,Attached please find our response to Mr [redacted] written patient complaint We appreciate your allowing us the opportunity to respond to your concernsThe feedback you provide helps us to improve the quality of our customer service Please know that customer satisfaction is and has always been a critical component of how we do businessSincerely,DJO Global's Patient Advocate Team May 8, [redacted] *** RE: Patient Account Number [redacted] Dear [redacted] ***: This letter confirms receipt of your written complaint filed with the San Diego CountyRevdex.comWe have carefully reviewed your son’s account and the issuesyou have raisedWe regret any inconvenience you may have experiencedIn regards to the pricing of your son’s Shoulder/Clavicle Stabilizing Sling concerns, DJObills its products at the allowed Medicare rate, which is the rate that Medicare hasestablished as appropriate and acceptable for such itemsWe understand that you sawa similar product priced for less over the internetHowever, ordering products throughthe Internet is in no way comparable to providing these products to patients directly.Internet pricing does not account for additional costs for services related to ensuringproper fit and sizing and submitting a claim to your insurance for reimbursementNoneof these services are available when you purchase a product over the internet yet theyare part of the costs that we incur when we provide our products to patients directly.Again, we do not bill more than the Medicare allowable and our approach is standardindustry practiceBecause of your concerns, however, we are willing to make an adjustment to your son’saccount and his remaining balance will be $Please allow at least days for thisadjustment to be reflected on your DJO account statementWe strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJOWe wish you all the bestSincerely, DJO Global Patient Advocate Team
March 31, [redacted] ***RE: Patient Account Number [redacted] Dear [redacted] ***,This letter confirms receipt of your correspondence with the San Diego County BetterBusiness Bureau.We have reviewed your account and the issues you have raised in your complaintYouraised concerns regarding the pricing of the playmaker brace that you receivedDJObills its products at the allowed Medicare rate, which is the rate that Medicare hasestablished as appropriate and acceptable for such itemsWe understand that you sawthe product priced for less over the internetHowever, ordering products through theInternet is in no way comparable to providing these products to patients directly.Internet pricing does not account for additional costs for services related to ensuringproper fit and sizing, submitting a claim to insurance payors for reimbursement, and anynecessary follwith the patient to ensure that the brace is working wellNone ofthese services are available when you purchase a product over the internet yet they arepart of the costs that we incur when we provide our products to patients directlyAgain,we do not bill more than the Medicare allowable and our approach is standard industrypractice.Because of your concerns, however, we are willing to make an adjustment to youraccountPlease contact [redacted] for the details on this adjustment.We appreciate your taking the time to write us with your concernsPlease know thatcustomer satisfaction is and has always been a critical component of how we dobusinessWe regret that your experience with us did not meet your expectations.Sincerely,DJO Global Patient Advocate TeamHi [redacted] , Pursuant to your request, we are hereby clarifying the term “discount”DJO Global offers a time of service discount off of our Medicare billed rate when the patient pays in full at the time of serviceThank for taking the time to speak with us today, If there are any additional steps to take to resolve this compliant, please feel free to contract me directly [redacted] ***Compliance Support Associate - AuditCorporate Compliance DepartmentWe promote ethical business practicesin support of achieving the company’s objectivesDJO, LLCA DJO Global Company [redacted] ** ***T [redacted] D [redacted] F [redacted]
Dear [redacted] ,The purpose of this response is to provide you with confirmation of your written complaintWe are unable to locate the account you are referring toTo enable us to look into your concerns, please provide the following information: DJO Account Number: Name of Prosthetic device: Date of Service on the bill: Addressing patient complaints is never a simple issue There are usually many factors that need to be considered and we make our best effort to understand the patient’s perspective, as well as the perspective of others who may have been involved Our goal is to resolve patient complaints promptly and in an unbiased mannerWe do appreciate your input and thank you for your patience Sincerely, DJO Global Patient Advocate Team
Patient: [redacted] Patient Account Number [redacted] Dear Ms [redacted] ***, The referenced account has been adjusted to $with a new billig statement, with a $balance, has been mailed directly to you We strive to ensure that all of our customers have favorable experiences with our company We value your input and use all such feedback in our continuous improvement efforts Thank you for choosing DJO We wish you all the best Sincerely, DJO Global Patient Advocate Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is essentially a statement of account and acknowledgement of receipt of payment, and does not list anything that DJO will do to improve their communication to the consumerThey should at least be committed to adjusting the explanation of the difference in cost on their warranty agreement form that is required to be signed at the healthcare provider when the medical device is suppliedIt should detail that the cost, if not covered by insurance, will be significantly MORE than MSRP so that the options and cost difference are clear to the consumerThe "Discount" terminology should be removed from the form because it is purposely misleadingTraining should also be supplied to the healthcare providers to explain the form and possible cost differences of purchasing in the providers office vsthrough the insurance company if the deductible isn't met Regards, [redacted] ***
This letter confirms receipt of your written complaint filed with the RevDex.com ofSan Diego County. We have carefully reviewed your account and the issues you have raised andregret any inconvenience you may have experienced.In response to your concern regarding internet pricing, please... be aware that ordering productsthrough the Internet is not comparable to providing these products to patients directly. Thereare many factors that determine pricing for a product. Internet pricing does not account foradditional costs for services related to ensuring proper fit and sizing, submitting a claim toinsurance payors for reimbursement, and/or administrative costs associated with on-siteservices. Our records indicate we submitted a claim to your insurance carrier, Blue CrossCalifornia (BC CA), in which they covered your Drytex Hinged Knee Wrap, POP and applied$228.27 towards the yearly deductible and $22.17 towards patient Co-insurance amount, peryour policy plan. BC CA determined that your patient responsibility was $250.44.As a measure of goodwill, we are willing to credit your account by 40% leaving you with aremaining balance of $150.27, due in a onetime payment, within 21 days from the date of thisletter. We understand that this balance may still represent a financial hardship and want tomake you aware that we offer financial assistance to those who qualify.It is important that you contact us at 888-225-4398 within 21 days from the date of this letter tomake payment or to discuss payment options. We strive to ensure that all of our customershave favorable experiences with our company. We value your input and use all such feedback inour continuous improvement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear BBB Associate, Attached please find our response to [redacted] 's complaint. Please contact me directly should you have any questions or concerns. The patient may call our billing office to further discuss his payment options at 888-225-4398. Sincerly, [redacted] ***, DJO Corporate... Compliance Support Associate August 28, 2014 [redacted] Park Drive Houston, TX [redacted] RE: Patient Account Number ***K Dear [redacted] : This letter confirms receipt of your correspondence. We have carefully reviewed your account and the issues you have raised. We regret any inconvenience you may have experienced. In response to your concern, we submitted a claim to your insurance company, in which they applied the contracted allowed amount towards your yearly deductible.As a measure of goodwill, we are willing to credit your account by 40% leaving you with a remaining balance of $128.95, due in a onetime payment, within 21 days from the date of this letter. We understand that this balance may still represent a financial hardship and want to make you aware that we offer financial assistance to those who qualify. It is important that you contact us at 888-225-4398 within 21 days from the date of this letter to make payment or to discuss payment options. We strive to ensure that all of our customers have favorable experiences with our company. We value your input and use all such feedback in our continuous improvement efforts. Thank you for choosing DJO. We wish you all the best. Sincerely, DJO Global Patient Advocate Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is clear by their responses that DJO wants to continue misleading the customer by not communicating their fees within good faith practices: those patients who have high deductibles and are not covered by insurancePlease note on the attached PDF that the term "discount" is used multiple times and, again, is misleading because it doesn't relate to actual retail costs of the medical device(s) in question -- additionally, the "discount" prices were NOT posted in the healthcare provider's office in any area that I was aware of or notified about.This issue would be rectified if DJO would simply revise their terminology on their receipt of services form and educate the healthcare providers with appropriate disclosure information to inform the patientsAnd yet they refuse to do soGiven the amount of Revdex.com complaints about this company, it amazes me that they have the Revdex.com rating that they do Regards, [redacted] ***
October 8,
*** ***
*** *** *** Court
***, NC ***
RE: Patient Account Number ***
Dear *** ***:
This letter confirms receipt of your correspondence filed with the RevDex.com of San DiegoWe have carefully reviewed your account and the issues
you
have raisedWe regret any inconvenience you may have experienced and your
account balance for your Rubber Rigid Carboplast II Soles will be credited in full and
your remaining balance will be $Please allow at least days for this adjustment to
be reflected on your DJO account statement
We strive to ensure that all of our customers have favorable experiences with our
companyWe value your input and use all such feedback in our continuous
improvement effortsThank you for choosing DJO
We wish you all the best
Sincerely,
DJO Global Patient Advocate Team
Funny how I haven't received this letterYou received a response before me, the customerInteresting!!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Dear Revdex.com Associate,Attached please find our second response to Mr***' concerns.Please
know that customer satisfaction is and has always been a critical component of
how we do businessWe regret that Mr***' experience with us did not meet his expectationsSincerely,DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would like to know if the company wants the unused brace returned to themIf so, please provide me with an address and I will glad to ship it to them. I also want to thank them for their gracious help.
Regards,
*** ***
October 24,
*** *** ***
*** *** Court
***, IN ***
RE: DJO Patient Account Number ***
Revdex.com ID #***
Dear *** *** ***,
This letter confirms receipt of your correspondence with the RevDex.comWe have carefully reviewed your account and the issues you have raised
We regret any inconvenience you may have experienced and your account balance
for your Quick Fit W.T.OUniversal wrist support will be credited in full and your
remaining balance will be $Please allow at least days for this adjustment to be
reflected on your DJO account statement
We strive to ensure that all of our customers have favorable experiences with our
companyWe value your input and use all such feedback in our continuous
improvement effortsThank you for choosing DJO
We wish you all the best
Sincerely,
DJO Global Patient Advocate Team
August 20,
*** ***
*** *** Lane
Huntinton Beach, CA 9***
RE: Patient Order Number: ***
Dear *** ***:
This letter confirms receipt of your correspondenceWe have carefully reviewed
your account and the issues you have raisedWe regret any inconvenience
you may
have experiencedOn August 18, 2014, your credit card was refunded the full
amount previously charged and your order was canceled
We strive to ensure that all of our customers have favorable experiences with our
companyWe value your input and use all such feedback in our continuous
improvement effortsThank you for choosing DJO
We wish you all the best
Sincerely,
DJO Global Patient Advocate Team
Dear Revdex.com Associate,Attached please find our determiation to Mr***'s written complaintWe strive to ensure that all of our customers have favorable experiences with our companyWe value our customer's input and use all such feedback in our continuous improvement efforts.Sincerely,DJO Global
Patient Advocate TeamMarch 17, 2015 *** *** ** *** ***
*** ** *** RE: Patient Account Number *** Dear *** ***: This letter confirms receipt of your correspondenceWe have carefully reviewed your account and the issues you have raisedWe regret any inconvenience you may have experienced and your account balance for your CMF SpinaLogic Bone Growth Stimulator will be credited in full and your remaining balance will be $Please allow at least days for this adjustment to be reflected on your DJO account statement. We strive to ensure that all of our customers have favorable experiences with our companyWe value your input and use all such feedback in our continuous improvement effortsThank you for choosing DJO. We wish you all the best. Sincerely, DJO Global Patient Advocate Team
"Please confirm whether or not you paid for the brace or your insurance company."
The insurance company would not pay for it because it was below my deductible I have not yet paid for it yetThe price is ridiculous and I never would have accepted it had I had any idea how
much they were going to charge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***