March 5, 2015*** *** *** *** *** *** *** ** ***RE: Patient Account Number ***Dear *** *** *** ***:This letter confirms receipt of your correspondenceWe have carefully reviewedyour account and the issues you have raisedWe regret any inconvenience you
mayhave experienced.As a result of your phone call of February 24, 2015, our billing supervisor contactedyour insurance, confirmed the payment on your claim and researched DJO’s receiptof paymentYour account balance for your Maxtrax Air Ankle Walker has beenappropriately credited and your remaining balance is $0.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
I could not reply within days since the forms did not get TO Aflac until laterYes, please reopen the investigation and you may post this email online if it will help others to make DJO accountableThis has been the most obstinate company to deal with They did NOT supply the form until I filed the complaint.They (DJO) fraudulently added "signature on file" to box of the HCFA-formAnd THEN they (DJO) claimed a balance due of $(Section 24, line 2) which is DOUBLE the balance due That is insurance fraud across state lines This is considered unjust enrichmentPerhaps the local media would be interested in these slimy business practices Please understand this has taken way too much time, then to steal from the benefits I pay for is inexcusable and shamefulSee my prior email for the violations of Michigan and Federal Laws I have asked AFLAC to conduct a fraud investigation "DJO violated Michigan MCL and US/Federal USC Section with combined fines of $60,USD They have unjustly enriched themselves How are they able to get an A+ rating from Revdex.com? "Have a Great Weekend.*** ***
Dear Revdex.com Asscociate,Attached please find a copy of our determination letter mailed to the patientWe strive to ensure that all of our customers have favorable experiences with our companyWe value their input and use all such feedback in our continuous improvment effortsSincerely,DJO Patient
Advocate TeamDecember 5, 2014*** *** S*** *** *** Road***, IN ***RE: Patient Account Number ***Dear *** ***,This letter confirms receipt of your correspondence filed with the Better BusinessBureau of San Diego CountyWe have carefully reviewed your account and theissues you have raisedWe regret any inconvenience you may have experienced.In response to your concern regarding internet pricing, please be aware thatordering products through the Internet is not comparable to providing theseproducts to patients directlyThere are many factors that determine pricing for aproductInternet pricing does not account for additional costs for services related toensuring proper fit and sizing, submitting a claim to insurance payors forreimbursement, and/or administrative costs associated with on-site services.Our records indicate we submitted a claim to your insurance company, Humana, inwhich they determined that your patient responsibility was $Your accountbalance is currently $0, thank you for your payment.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
December 5, 2014*** *** *** *** Circle***, UT ***RE: Patient Account Number ***Dear *** ***:This letter confirms receipt of your correspondence filed with the Better BusinessBureau of San Diego CountyWe have carefully reviewed the above account and theissues you have
raisedWe regret any inconvenience you may have experiencedWewill retract our claim with your insurance carrier for the Universal Quick Wrist IIbrace, credit the account in full and mail you a corrected billing statement with a $0balancePlease allow at least days for this adjustment to be reflected on your DJOaccount statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Dear Revdex.com, Attached please find our determination to [redacted]'s concerns regarding the his wife's account. We have addressed the letter directly to [redacted], the patient, as compliants are never a simple issue. There are ususally many factors that need to concidered and we make our best effort...
to understand th patient's perspective, as well as the perspective of others who may have been involved. Our goal is to resolve patient complaints promptly and in an unbiased manner.Sincerly,DJO Patient Advocate Team Dear [redacted]:This letter confirms receipt of your husband [redacted]’s correspondence with the BetterBusiness Bureau. We have carefully reviewed your account and the issues [redacted]raised. We regret any inconvenience you and [redacted] may have experienced and youraccount balance for your Stabilizing Pro Ankle will be credited in full and yourremaining balance will be $0. Please allow at least 7 days for this adjustment to bereflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 6, 2014
[redacted]
[redacted] Terrace
[redacted], KY [redacted]
RE: Patient: [redacted]
Patient Account Number [redacted]
Dear [redacted]:
This letter confirms receipt of your correspondence. We have carefully reviewed
[redacted]’s account and the...
issues you have raised. We regret any
inconvenience you may have experienced and your account balance for [redacted]’s
Airselect Walker will be credited in full and your remaining balance will be $0.
Please allow at least 7 days for this adjustment to be reflected on your DJO account
statement.
We strive to ensure that all of our customers have favorable experiences with our
company. We value your input and use all such feedback in our continuous
improvement efforts. Thank you for choosing DJO.
We wish you all the best.
Sincerely,
DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have today called the company and paid the negotiated lower amount in full.Thank you for your assistance!
Regards,
[redacted]
Dear Revdex.com Assocaite,Attached please find the written response to [redacted], addressing his concerns.We strive to ensure that all of our customers have favorable experiences with our company. We value their input and use all such feedback in our continous improvement efforts.Sincerely,DJO Patient...
Advocate TeamFebruary 24, 2015 [redacted]
[redacted] RE: Patient Account Number [redacted] Dear [redacted], This letter confirms receipt of your February 13, 2015 correspondence with the San Diego County Revdex.com. We have carefully reviewed your account and the issues you have raised. We regret any inconvenience you may have experienced. Our records indicate we submitted a claim to your insurance, Anthem Blue Cross, in which they covered your Playmaker and applied the full contractual allowable amount towards your deductible. Anthem Blue Cross determined your patient responsibility to be $493.19 and your account is currently showing paid in full; thank you for your payment. We appreciate your taking the time to write us with your concerns. Please know that customer satisfaction is and has always been a critical component of how we do business. We regret that your experience with us did not meet your expectations. Sincerely, DJO Global Patient Advocate Team ?
Dear Revdex.com Associate,Attached please find our written response to [redacted]'s concerns.
Addressing patient complaints is never a simple issue. There are usually many factors that need to
be considered and we make our best effort to understand the patient’s
perspective, as well as...
the perspective of others who may have been involved. Our goal is to resolve patient complaints
promptly and in an unbiased manner.
Sincerely, DJO Global Patient Advocate TeamAugust 5, 2015[redacted]RE: Patient Account Number [redacted]Dear [redacted],This letter confirms receipt of your correspondence with the Better BusinessBureau in San Diego County. We have carefully reviewed your account and theissues you have raised. We regret any inconvenience you may have experienced andyour account balance for your crutch will be credited in full and your remainingbalance will be $0. Please allow at least 7 days for this adjustment to be reflected onyour DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
December 5, 2014[redacted] M. [redacted] Terr[redacted], FL [redacted]RE: Patient Account Number [redacted]Dear [redacted]:This letter confirms receipt of your correspondence. We have carefully reviewedyour account and the issues you have raised. We regret any inconvenience you mayhave...
experienced and the account balance for the Patriot Collar will be credited infull and the account voided. Please allow at least 7 days for this adjustment to bereflected on a DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have replied to Mr. [redacted]'s email stating that I do not accept his response because he did not provide any resolution about paying a fair purchase price for the knee brace.
Regards,
[redacted]
We have been in contact with the consumer and believe we have satisfied his complaint and closed the issue. If there are any further details, please let us know. Kind Regards,[redacted]
January 12, 2015[redacted]RE: Patient Account Number [redacted]Dear [redacted]:This letter confirms receipt of your correspondence. We have carefully reviewedyour account and the issues you have raised. We regret any inconvenience you mayhave experienced and your...
account balance for your Drytex Economy Hinged KneeWrap will be credited in full and your remaining balance will be $0. Please allow atleast 7 days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Teamcc: Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com Associate,
Attached please find our determination to [redacted]'s written
complaint. The Patient Product Agreement Form was enclosed in the letter mailed to Ms. [redacted]. However, due to HIPAA restrictions, we have not attached it to our response on this website to protect...
the patient's rights. We strive to ensure that all of our customers have favorable
experiences with our company. We value our customer's input and use all such
feedback in our continuous improvement efforts.
Sincerely,
DJO Global Patient Advocate Team July 22 , 2015[redacted]RE: Patient Account Number [redacted]Dear [redacted]:This letter confirms receipt of your correspondence with the Revdex.com. We havecarefully reviewed your account and the issues you have raised. We regret any inconvenienceyou may have experienced.In regard to your concern, DJO, LLC is committed to ensuring that its products are appropriatelycoded in accordance with the Healthcare Common Procedure Coding Systems (HCPCS) Level IICode and Description billing guidelines. To clarify, the Reaction Knee Brace that you receivedwas billed using the HCPCS base code of L1810, indicating “knee orthoses, elastic with stays,prefabricated” and HCPCS Code L2795, indicating “knee control” which is not an "option" thatthe physician selects for this product; rather, it is a basic feature of the product itself. It is notpossible to order the brace without this particular knee control feature as it is an integralcomponent of the brace.Please be aware that ordering products through the Internet is not comparable to providingthese products to patients directly. There are many factors that determine pricing for a product.Internet pricing does not account for additional costs for services related to ensuring proper fitand sizing, submitting a claim to insurance payors for reimbursement, and/or administrativecosts associated with on-site services.As you are aware, we submitted a claim to your insurance company. We bill our products at aMedicare established reimbursement rate and health plans reimburse at a contracted rate.Your insurance company covered your Reacton Knee Brace and applied the DJO contracted ratetowards the yearly deductible and coinsurance on your policy plan. Your insurance determinedyour responsibility for the claim to be $144.42. We are in receipt of your $20.00 payment, thankyou. As a measure of goodwill, we are willing to credit your account by 40%, leaving a remainingbalance of $66.65, due within 21 days from the date of this letter. Should this balance representa financial hardship, we do offer financial assistance to those who qualify.It is important that you contact us at [redacted] within 21 days from the date of this letter tomake payment or to discuss payment options. We strive to ensure that all of our customershave favorable experiences with our company. We value your input and use all such feedback inour continuous improvement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
March 5, 2015*** *** *** *** *** *** *** ** ***RE: Patient Account Number ***Dear *** *** *** ***:This letter confirms receipt of your correspondenceWe have carefully reviewedyour account and the issues you have raisedWe regret any inconvenience you
mayhave experienced.As a result of your phone call of February 24, 2015, our billing supervisor contactedyour insurance, confirmed the payment on your claim and researched DJO’s receiptof paymentYour account balance for your Maxtrax Air Ankle Walker has beenappropriately credited and your remaining balance is $0.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
I could not reply within days since the forms did not get TO Aflac until laterYes, please reopen the investigation and you may post this email online if it will help others to make DJO accountableThis has been the most obstinate company to deal with They did NOT supply the form until I filed the complaint.They (DJO) fraudulently added "signature on file" to box of the HCFA-formAnd THEN they (DJO) claimed a balance due of $(Section 24, line 2) which is DOUBLE the balance due That is insurance fraud across state lines This is considered unjust enrichmentPerhaps the local media would be interested in these slimy business practices Please understand this has taken way too much time, then to steal from the benefits I pay for is inexcusable and shamefulSee my prior email for the violations of Michigan and Federal Laws I have asked AFLAC to conduct a fraud investigation "DJO violated Michigan MCL and US/Federal USC Section with combined fines of $60,USD They have unjustly enriched themselves How are they able to get an A+ rating from Revdex.com? "Have a Great Weekend.*** ***
Dear Revdex.com Asscociate,Attached please find a copy of our determination letter mailed to the patientWe strive to ensure that all of our customers have favorable experiences with our companyWe value their input and use all such feedback in our continuous improvment effortsSincerely,DJO Patient
Advocate TeamDecember 5, 2014*** *** S*** *** *** Road***, IN ***RE: Patient Account Number ***Dear *** ***,This letter confirms receipt of your correspondence filed with the Better BusinessBureau of San Diego CountyWe have carefully reviewed your account and theissues you have raisedWe regret any inconvenience you may have experienced.In response to your concern regarding internet pricing, please be aware thatordering products through the Internet is not comparable to providing theseproducts to patients directlyThere are many factors that determine pricing for aproductInternet pricing does not account for additional costs for services related toensuring proper fit and sizing, submitting a claim to insurance payors forreimbursement, and/or administrative costs associated with on-site services.Our records indicate we submitted a claim to your insurance company, Humana, inwhich they determined that your patient responsibility was $Your accountbalance is currently $0, thank you for your payment.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
December 5, 2014*** *** *** *** Circle***, UT ***RE: Patient Account Number ***Dear *** ***:This letter confirms receipt of your correspondence filed with the Better BusinessBureau of San Diego CountyWe have carefully reviewed the above account and theissues you have
raisedWe regret any inconvenience you may have experiencedWewill retract our claim with your insurance carrier for the Universal Quick Wrist IIbrace, credit the account in full and mail you a corrected billing statement with a $0balancePlease allow at least days for this adjustment to be reflected on your DJOaccount statement.We strive to ensure that all of our customers have favorable experiences with ourcompanyWe value your input and use all such feedback in our continuousimprovement effortsThank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com:
This complaint was resolved directly with the company
Regards,
*** ***
We will review this claim immediately and respond to both the Revdex.com and the patient directly.
We are looking in to the claim and I will respond directly with the patient as I need a bit more information.[redacted]DJO Global
Dear Revdex.com, Attached please find our determination to [redacted]'s concerns regarding the his wife's account. We have addressed the letter directly to [redacted], the patient, as compliants are never a simple issue. There are ususally many factors that need to concidered and we make our best effort...
to understand th patient's perspective, as well as the perspective of others who may have been involved. Our goal is to resolve patient complaints promptly and in an unbiased manner.Sincerly,DJO Patient Advocate Team Dear [redacted]:This letter confirms receipt of your husband [redacted]’s correspondence with the BetterBusiness Bureau. We have carefully reviewed your account and the issues [redacted]raised. We regret any inconvenience you and [redacted] may have experienced and youraccount balance for your Stabilizing Pro Ankle will be credited in full and yourremaining balance will be $0. Please allow at least 7 days for this adjustment to bereflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 6, 2014
[redacted]
[redacted] Terrace
[redacted], KY [redacted]
RE: Patient: [redacted]
Patient Account Number [redacted]
Dear [redacted]:
This letter confirms receipt of your correspondence. We have carefully reviewed
[redacted]’s account and the...
issues you have raised. We regret any
inconvenience you may have experienced and your account balance for [redacted]’s
Airselect Walker will be credited in full and your remaining balance will be $0.
Please allow at least 7 days for this adjustment to be reflected on your DJO account
statement.
We strive to ensure that all of our customers have favorable experiences with our
company. We value your input and use all such feedback in our continuous
improvement efforts. Thank you for choosing DJO.
We wish you all the best.
Sincerely,
DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have today called the company and paid the negotiated lower amount in full.Thank you for your assistance!
Regards,
[redacted]
Dear Revdex.com Assocaite,Attached please find the written response to [redacted], addressing his concerns.We strive to ensure that all of our customers have favorable experiences with our company. We value their input and use all such feedback in our continous improvement efforts.Sincerely,DJO Patient...
Advocate TeamFebruary 24, 2015 [redacted]
[redacted] RE: Patient Account Number [redacted] Dear [redacted], This letter confirms receipt of your February 13, 2015 correspondence with the San Diego County Revdex.com. We have carefully reviewed your account and the issues you have raised. We regret any inconvenience you may have experienced. Our records indicate we submitted a claim to your insurance, Anthem Blue Cross, in which they covered your Playmaker and applied the full contractual allowable amount towards your deductible. Anthem Blue Cross determined your patient responsibility to be $493.19 and your account is currently showing paid in full; thank you for your payment. We appreciate your taking the time to write us with your concerns. Please know that customer satisfaction is and has always been a critical component of how we do business. We regret that your experience with us did not meet your expectations. Sincerely, DJO Global Patient Advocate Team ?
Dear Revdex.com Associate,Attached please find our written response to [redacted]'s concerns.
Addressing patient complaints is never a simple issue. There are usually many factors that need to
be considered and we make our best effort to understand the patient’s
perspective, as well as...
the perspective of others who may have been involved. Our goal is to resolve patient complaints
promptly and in an unbiased manner.
Sincerely, DJO Global Patient Advocate TeamAugust 5, 2015[redacted]RE: Patient Account Number [redacted]Dear [redacted],This letter confirms receipt of your correspondence with the Better BusinessBureau in San Diego County. We have carefully reviewed your account and theissues you have raised. We regret any inconvenience you may have experienced andyour account balance for your crutch will be credited in full and your remainingbalance will be $0. Please allow at least 7 days for this adjustment to be reflected onyour DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
December 5, 2014[redacted] M. [redacted] Terr[redacted], FL [redacted]RE: Patient Account Number [redacted]Dear [redacted]:This letter confirms receipt of your correspondence. We have carefully reviewedyour account and the issues you have raised. We regret any inconvenience you mayhave...
experienced and the account balance for the Patriot Collar will be credited infull and the account voided. Please allow at least 7 days for this adjustment to bereflected on a DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have replied to Mr. [redacted]'s email stating that I do not accept his response because he did not provide any resolution about paying a fair purchase price for the knee brace.
Regards,
[redacted]
We have been in contact with the consumer and believe we have satisfied his complaint and closed the issue. If there are any further details, please let us know. Kind Regards,[redacted]
January 12, 2015[redacted]RE: Patient Account Number [redacted]Dear [redacted]:This letter confirms receipt of your correspondence. We have carefully reviewedyour account and the issues you have raised. We regret any inconvenience you mayhave experienced and your...
account balance for your Drytex Economy Hinged KneeWrap will be credited in full and your remaining balance will be $0. Please allow atleast 7 days for this adjustment to be reflected on your DJO account statement.We strive to ensure that all of our customers have favorable experiences with ourcompany. We value your input and use all such feedback in our continuousimprovement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Teamcc: Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com Associate,
Attached please find our determination to [redacted]'s written
complaint. The Patient Product Agreement Form was enclosed in the letter mailed to Ms. [redacted]. However, due to HIPAA restrictions, we have not attached it to our response on this website to protect...
the patient's rights. We strive to ensure that all of our customers have favorable
experiences with our company. We value our customer's input and use all such
feedback in our continuous improvement efforts.
Sincerely,
DJO Global Patient Advocate Team July 22 , 2015[redacted]RE: Patient Account Number [redacted]Dear [redacted]:This letter confirms receipt of your correspondence with the Revdex.com. We havecarefully reviewed your account and the issues you have raised. We regret any inconvenienceyou may have experienced.In regard to your concern, DJO, LLC is committed to ensuring that its products are appropriatelycoded in accordance with the Healthcare Common Procedure Coding Systems (HCPCS) Level IICode and Description billing guidelines. To clarify, the Reaction Knee Brace that you receivedwas billed using the HCPCS base code of L1810, indicating “knee orthoses, elastic with stays,prefabricated” and HCPCS Code L2795, indicating “knee control” which is not an "option" thatthe physician selects for this product; rather, it is a basic feature of the product itself. It is notpossible to order the brace without this particular knee control feature as it is an integralcomponent of the brace.Please be aware that ordering products through the Internet is not comparable to providingthese products to patients directly. There are many factors that determine pricing for a product.Internet pricing does not account for additional costs for services related to ensuring proper fitand sizing, submitting a claim to insurance payors for reimbursement, and/or administrativecosts associated with on-site services.As you are aware, we submitted a claim to your insurance company. We bill our products at aMedicare established reimbursement rate and health plans reimburse at a contracted rate.Your insurance company covered your Reacton Knee Brace and applied the DJO contracted ratetowards the yearly deductible and coinsurance on your policy plan. Your insurance determinedyour responsibility for the claim to be $144.42. We are in receipt of your $20.00 payment, thankyou. As a measure of goodwill, we are willing to credit your account by 40%, leaving a remainingbalance of $66.65, due within 21 days from the date of this letter. Should this balance representa financial hardship, we do offer financial assistance to those who qualify.It is important that you contact us at [redacted] within 21 days from the date of this letter tomake payment or to discuss payment options. We strive to ensure that all of our customershave favorable experiences with our company. We value your input and use all such feedback inour continuous improvement efforts. Thank you for choosing DJO.We wish you all the best.Sincerely,DJO Global Patient Advocate Team