DJW Property Management, Inc.

This owner will owe the termination fee as per the management agreement they signed and agreed to
We have spoke to our leasing agent on this home and the owner was contacted several times to show the propertyThe owner did not allow us to show the home as we previously thought in our officeThe owner in fact deterred DJW Property Management from showing the propertyWhen our agent would contact the owner for showings the owner specified that she would need to be present to quote "check out" the potential applicant and that if they were younger, had children or did not meet owners standards ??? she would not allow us to rent to themAs per our management agreement this is unacceptable as per page Paragraph D: (3) Agent and Owner agree to comply with all Federal and State Fair Housing laws. In the event that Owner should at any time request Agent to disregard these or other laws, this Agreement will be terminated immediately and management fees for the balance of the Agreement or $500.00, whichever is greater, will be due and payable
We have not lacked performanceWe spent a large quantity of time with this ownerWe preformed full advertising on the property and fielded numerous calls from potential tenantsWe also attempted to show the home numerous timesAs per the management agreement the owner will owe the termination fee

Complaint: ***
I am rejecting this response because:You put a new door slab into a ROTTEN FRAME, and that is not right, not in my best interest, and will not solve the problem that you initially alerted me of, which was a rotten doorI do not live in boise, so I depend on your team to advise me properlyIt is a total waste of money, in this case well over $of my money to do what you didMy tech in boise, who does property repairs etc for a full time living, alerted me to the abhorently bad work you performed on that doorThe frame is rotten, the photos show that clearly, and putting in a new door slab into an existing frame takes longer than installing a new PRE HUNG DOOR, which in this case would have cost you less than $for that door, $for a lock set, and $for trim in and outThe gaps between the door and the door frame are horrendously inconsistent, making it look like rubbish, and not allowing my home to be properly sealed from outsideSEE PHOTOSA pre hung door would have given me perfect gaps between the door and the door frame, would have sealed out the elements perfectly, and would have replaced that rotten frame, and the labor time would have been almost identicalThe new door hinges are going to rip out of that rotten door frame,which will cost me again at your incredibly high labor rates of approx $for the first hour, and $per hour for each hour after thatReplacing interior trim is not going to address that rotten frame, which you should have alerted me to, and will not make the gaps between door and door frame be consistentYou are the professionals supposedly, you own your maintenance company, which again is a conflict of interest for your clients, and your solution to my problem is completely inadequate and not at all in my best interestsyour maintenance co, which you own and control, and who are supposed to be competent and acting in your clients best interests, made a very bad error in how to solve my problem of a rotten door and a rotten door frameThis is why I went public with you on thisyou are trying to dance around the issue, and I have put it into very clear termsstick with the issues that matter instead of acting like a prosecuting attorney.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: THEY HAVE NEVER CONTACTED ME TO SHOW MY HOUSE. I HAVE A PHONE RECORD THAT REFLECTS THE FACT THEY NEVER CONTACTED ME.Sincerely,*** ***

Complaint: ***I am rejecting this response because: The damage to the property HAD to have been there when the tenant vacated There is extensive mold under the sink, which is also under the hardwood flooring and into the crawlspace This would not have grown overnight, nor would the flooring have bowed in the kitchen to the extent it did if the leak had just occurred! Also, there was a coffee can conveniently located under the sink to catch the water which was not effective in the least The leak occurs when the faucet is turned on What you are saying is COMPLETELY false We were also informed by the realtor that entered the property that it stunk in the house due to food being left in the refridgerator which they discarded for us This should have been part of the clean up from the management company I don't think they did anything other than clean the carpets I have already paid the overdue charges on the utility account was always in my name (because of *** ** ***'s policy) so it would not affect my credit How exactly are you expecting that the tenant would be put in collections when it's in my name This was your responsibility to make sure the bills were paid and up to date which was not done We already discussed the lease issue with a lawyer in Idaho who states you can not do "opt out" as permission for signing a lease This is the most ridiculous process I have ever heard of Ever heard of picking up the damn phone and calling us? I feel like your service is awful and I was warned about it prior to getting this company in the first place and unfortunately didn't listen I've never even received an ITEMIZED receipt for all the "clean up" fees that were taken out of the deposit I want this sent to us immediately with the starting amount of the tenant's deposit Sincerely,*** ***

HelloThis is in response to Claim * ***This tenant was late with the rent three timesWe always went over and made any necessary maintenance repairs and we have never told her to make the repair or look at you tube for a repair. All maintenance issues were responded to and repaired
quickly.As per the rental agreement the tenant signed they were required to give their day notice to vacate on or before the 1stAs per Idaho state law and our policy we must abide by the terms of the agreement.Upon move in the tenant was provided a move in inspection form to complete and return to us with in hoursThe tenant never completed and returned the form to usAs per the rental agreement if the form is not turned in the tenant is taking the property over in good condition.A statement with invoices was mailed to the tenant within days initiallyThe tenants full deposit including non-refundable pet deposit was used for repairs and cleaning as documented on the statement to the tenant. A balance due of is left dueThe invoices provided to the tenant detailed the work that was preformed and was very clear.The balance due of will need to be paid otherwise we will be forced to send this account to collections.Thank YouDJW Property Management

In response to this claimOur agent spent over two hours with this owner going over every detail of the management agreement including the termination feeThe owner signed the management agreement and asked us to proceedThe home was advertised quickly on all sites including our websiteThe
advertisement was well put together this included the description and pictures and there was no incorrect informationIn fact we added information at the owner request numerous times within an hour of the requestAlso we showed the home numerous times but this owner insisted on being at all showings and deterred potential tenants from renting the propertyWe have not been dishonest in any way and have done everything possible to make this owner happyThe owner has requested to terminate our services and as per the management agreement there is a termination fee that the owner was well aware of before signing the agreementIt is unfortunate that we are unable to work with this owner and would have continued to make every effort to please the owner but that was not possible as they have terminated servicesThank You DJW Property Management

HelloIn response to complaint ** * ***We did not tell the tenant to preform any maintenanceAny and all repairs were made in a timely mannerWe have enforced the terms of the rental agreement the tenant signedThe tenant was sent a detailed closing statement with invoicesThis statement was sent out initially within days as per the rental agreementAll cleaning and repairs that were made were valid and documentedThe balance due on this tenants account is 433.97.Thank YouDJW Property Management

Complaint: ***
I am rejecting this response because: here is what djw emailed me regarding door, see directly below- "We have received a bid from *** *** to replace the back door with a storm doorThey estimated $for the storm door and casing, $for the screws, door knob, insulation foam and shims and $for the labor, for a total of $583.50."So- the casing or frame of door was not changed like promised, and that is why the gaps between door and frame are so un-uniform, and the original frame is absolutely wasted, look at the photoschunks are gone all over the framea pre hung door comes with frame already, and threshold alsoa home depot solid core, metal wrapped pre hung door in hawaii is $160, not $and trim and door knob are not $hence my saying material costs were doubledif in fact you bought the door somewhere else, show me the receiptin any case, I want the frame changed, and the gaps to be uniformthe job action did was so incredibly bad it is like a yr old did it, and I paid way too muchi want the frame changed with the door as promised in email shown above- casing = framei was charged for hours of labor for this very sub standard joblook at the photosre-doing interior trim is not good enough, and not what was promisedthere are massive chunks rotted out of original framechange it and do a proper job.In regards to the debris removal- yes I did not pay for that, BUT djw sent me a quote of $to clean up after the tenant left who got flooded by my pipes bursting, and part of that $was to remove debris and rubbishi called djw and said to have the tenant clear out their furniture and rubbish etc as I was stuck fixing up their damage with no recourse because according to djw, the law says if a tenant is displaced due to flood or fire etc, we have to return entire deposit immediately, and no walk thru and tenant is not responsible for any damages etcbut, I said, tenant can haul off their belongings, I am not legally responsible to haul that awayin any case, I rejected this over inflated bid and was allowed to have my own labor come in and clean upthat labor told me the contractor (*** ***) left saw dust everywhere, and rubbish etc, so I asked djw to ask them to remove itthey did, but had I accepted that bid, I would have been paying at least $to haul off their rubbishthey recieved thousands of dollars from the over $17,my insurance co paid to deal with the water and to repair the homeso djw, who owns *** *** made a lot of money from me, and then had the nerve to try and charge me to haul off their rubbish which they were paid to do by insurance comy labor did repairs and clean up for $500, not $953, and he is a professional by tradeDJW has constantly charged me a premium for every service call, and in the case of the door, they did a miserable, embarrasing job as desc aboveit is a conflict of interest to own a management co and also the maintenance co that services clientsmaybe not against the law, but I had no idea this was the arrangementi found out yesterday trying to find contact info for *** ***, who has the same address as djwat the very least, djw gets substantial kick backs from action, at their clients expenseenough is enough.
Sincerely,
*** ***

The tenant contacted us on June 6, informing us that he was locked out of his accountWhen we reviewed his account it showed he was locked out of the system due to incorrect username/password being enteredThe tenant was not able to remit payment due to his failure to enter his login
information correctly not because the site was having issuesRent is due on the 1st with a grace period until the 5thThe tenant had plenty of time to remit payment on time before incurring a late fee

How Complaint: ***I am rejecting this response because:
Their response is true to how they do business. I have proof that their ad was insufficient, had many errors and lacked professionalism. It is not what they promised would be delivered. How could they "show" my house, without a key to show it? No one has seen the inside of my home. This is probably a good indication as to why I had few inquiries. Their agent was not here for two hours, nor did we go over "every detail" of the management agreement which is (8) pages. If I asked them to proceed, it would have been apparent if I gave them the house key to proceed. I was waiting to read the agreement in its entirety. DJW makes the statement that there was "no incorrect information". Well, I also have proof of that, along with the lack of information they did not include. Many statements were made that were verbal, and were carried through on their behalfI never prevented them from showing the house. One of the verbal agreements was to contact me so I could take the dogs out of the house, in order for them to have a quality showing. All they had to do was call me and I would proceed with this condition, to benefit the showing. They never showed the house even one time. No, they have not done ANYTHING to make me happy. Their statement is riddled with untruths, inaccuracies, a reflection of just how bad the business really is. When I spoke with Amanda, and only after she requested the termination fee, did I tell her that her services did not live up to their statements nor their advertising. If they have terminated, they did so on their end and this is the first time I am hearing of this. Have they sent me documentation to this fact? No, this is the first time I am hearing about this. I did email Amy to ask her to contact the owner, I wanted to discuss this with him. I do also have this documentation. So if its proof you need, I have plenty of proof they not only did not live up to their promises, they made and said plenty of mistakes. SEND ME YOUR TERMINATION OF MY AGREEMENT
Regards,
** *** ***
*** ***

It is in the professional opinion of the technician that the door frame is not rottenThe piece the owner is referring to is cracked casing which will be replaced by the technician as stated previouslyThe owner has always been advised appropriately of needed repairsAs you can see from the bid provided by the owner in his complaint, the bid never included changing out the frame so we are unsure why this owner is trying to get additional work completed that was never provided in the original bid. DJW Property Management does not own *** *** *** is its own entity and is registered with the State of Idaho.Thank You, DJW Property Management

In response t complaint Id # ***
Yes unfortunately this tenant did vacate without noticeOnce the tenant vacated the property we went into the home and did cleaning and maintenance up to the deposit amountWe informed the owner of this and informed the owner that if we were to go over the deposit this amount would be applied to the tenants account but the owner would be responsible for paymentThe owner told us not to proceed that they would be selling the property
Yes as per the management agreement the owner does owe a termination fee of
The damage that the owner is specifying was not there upon the tenants move out or was not noticeable at the time of move outIt is probable this leak occurred in the months after the owner took back possessionThe unit was inspected and the owner requested we stop all work as the would be selling the property
The *** ** *** utility bill has been applied to the tenants account and the tenants account has been sent to collections
We will not be paying this owners insurance deductibleThe property was professionally managed for the owner for years with no issue until the owner wanted to sell but was informed the current tenant was still in a lease term
Please find attached an itemized final statementThis was also mailed to the owner months agoThis owner still owes the termination fee as per their management agreement
Thank You
DJW Property Management

***
** *** ** *** *** *** ** * *** The owner of the property signed a binding management agreement with DJW Property ManagementThere was no verbal discussion or is there any language in the contract to the regards of the owner selling the homeThe owner was well aware
that we were marketing and actively trying to rent the homeOn 9-28-we had an application come in on this home that was approvedWe proceeded to move forward and rent the propertyWhen we contacted the owner he told us that he would not be renting the property and that he had decided to sell the propertyThis was done with out our knowledgeWe informed the perspective tenant that the property was now not availableWe also informed this owner they would owe the termination fee as specified in the management agreement he signed and agreed to in writingThe owner has a copy of this agreementWe were in no way ever verbally abusive or threatening to this owner in any wayThis was actually quite the opposite. We have made the owner very aware that we will be enforcing the management agreement legally if necessary Thank YouDJW Property Management

Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
DJW Property Management told me several times to "fix" things myself, including the fireplace, the kitchen drawer, the garbage disposal and the carpet that had pulled backEverything was eventually looked at, however the stove/oven took three weeks to replace once it wasnt' working and I had to call several times to get this resolvedThe fireplace took months before it was resolved and the owner/owner's son eventually came out on a trip visiting from Arizona and fixed it*** *** should be able to testify to this.This violates the "day fix rule" in the State of Idaho I have been a renter my whole adult life in the state of Idaho, and never once have I had to give a 4* day notice and never once have I been told that I could only give notice on day out of the monthI have spoken with several other renters and landlords and no one else has heard of this practice, so I am guessing that it is not state lawWhen I spoke with the gentleman regarding my day notice, I told him that I was willing to do the 4* days, even though it was unusual, but being able to give notice only on day of the month seemed a little unreasonable (especially since I only missed it by a couple of days.) I was told that if he made an exception for me, that he would "have to make an exception for everyone." It was clear that he had the ability to make the exception and chose not to. The invoice that I received for was a summary of charges and was not itemized, showing exactly what they used the money forThis means that they used $of deposit plus are alleging that I made an additional $of damagesthat is $worth of damages for a broken bedroom door, a broken "rental" quality ceiling fan and a shower door that needed fixedThe Idaho State Attorney general states that Landlords have to refund deposits and provided an "itemized list" of charges within days of the final walk through and may be refunded up to days if the tenant agreesI received an invoice in the mail at days, and at no time made an agreement to extend past days, and there was no itemized listThe attorney general also states that examples of wear and tear includes: Faded curtains, carpet, & paint, minor marks on or nicks in wall, Moderate dirt or spotting on carpet, Moderately dirty blinds or curtains, etcWhen completing my initial walk-through, those were all examples of things that the employee took pictures of. Idaho’s Consumer Protection Act prohibits landlords from misrepresenting to a tenant that a repair is necessary when it is not.
Regards,*** ***

When an owner inquires about our property management services our policy is to send them a copy of our management agreement via email so they are able to review the terms of the agreement prior to them endorsing the agreement. Within 24 hours of the owner inquiring about our services, and receiving...

a copy of our management agreement, an agent contacts them to discuss our services, and answer any questions they may have about the agreement.
Mr. [redacted] called our office on September 15th to inquire about our services; an agent explained to him the services we provide, and sent him an email with a copy of our management agreement to review. On September 16th at 1:33pm we received an email from Mr. [redacted] letting us know he attached the agreement required for his townhouse.  The terms of the agreement are clear and if Mr. [redacted] felt they were unethical after reviewing the contract he did not have to endorse the agreement.
Mr. [redacted] was informed during our conversation that the rental market was slowing down and it may take longer to rent his property due to the timing of the year. His claim of being unaware that he would be responsible for the 12 month agreement is not a valid statement since our agreement clearly discloses what fees are owed if the agreement is not fulfilled.
We have a binding agreement that clearly states the terms of the agreement regardless of the amount of services provided.

Hello, The contract the tenant signed was clear and was what the tenant had requested and what we agreed to. The tenant then proceeded to move out prior to the lease end date and broke the rental agreement. The deposit was not returned to the tenant as the rental agreement is clear the tenant will...

forfeit their security deposit if the lease term is broken and not completed. The tenant vacated the property back on 5-31-14, and did not contact our office or show up for the move out walk through. The tenant left the home in poor condition and all charges applied to the account are valid. The tenant was charged rent until a new tenant moved in as per the rental agreement. This is now over three years ago. We tried numerous times to contact the tenant after move out, however the tenant continued to evade us. We could have easily worked with this tenant however they would not respond to us. After the tenant moved out we were forced to send this account to our collection company since the tenant would not respond to us. Unfortunately, this account has been sent to collections over three years ago, and the tenant will need to deal directly with the collection company. DJW Property management works hard to hold the highest standards and services in the industry for both owners and tenants and will continue to do so.

We did respond concerning this issue. The management agreement has been signed by both parties, and it was binding when the owner emailed it to us and we executed it. Our management agreement is clear with the terms. The owner was provided a copy of the agreement to review prior to his endorsement. If any of the terms were unreasonable, or in question, the owner had  the opportunity to ask us questions before endorsing the agreement and sending it back to us on September 16th. DJW Property Management is adhering to the terms of the management agreement in which the owner agreed too.
 
Thank You,
DJW Property Management

The business never asked for any forwarding address. We paid all our bills. They had our 900$ deposit that has a check box on our lease as being NON refundable anyway.  Typical routine cleaning of the house is the only thing we left for the house. We have pictures and people. They have our contact information and never asked for it. DJW property  management told us on August 10th, 2015,  they would contact us to have keys given to them prior to move out and never did. We moved out August 14th  2015 which falls exactly 45 days from our 45 day notice, we had to move to [redacted] in a [redacted], there is no way we could have waited around for them to come inspect after that.  This is VERY unprofessional, we have their signed move in sheet proving the damages that were done to the house on their move in inspection.  The so called "debt" we have never seen is absurd. The house was left in good shape, in fact, better than what the shape they gave us the house in. The whole neighborhood could testify to that. This debt is NOT valid, we have NEVER received any mail from them and have all our mail forwarded. There are many eye witnesses from the neighborhood who can testify of the state we left the house in, and we have pictures to prove. In fact we last spoke with them on September 10th. They never said anything about this "debt".  We request a validation of so called "debt" for $2.00 electric bill, and tightening kitchen cupboard screws is not worth $2,700 in labor hours. This is bogus. We again have never seen any bills.

Revdex.com:
I have reviewed the response made by the business in reference t[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As you can see DJW does not intend to offer any sort of resolution or customer service they are strictly holding us hostage with contract.  They have no other apparent means to keep customers other than the contract.   DJW has agreed that it is their employee that moved into our house.  DJW has also agreed that they have fired the employee.  Please take note that along the lines of the worst customer service I have ever received from a company, DJW is still not addressing the locks they re-keyed and have failed to provide us with access to our own home.  This is keeping up with DJW holding us hostage and taking advantage of us while we are in another state.  We agree with DJW that their employee tried to deceive them and that he also tried to get out of the management agreement.  We know this because we notified DJW as soon as we understood what was going on when DJW sent us an e-mail stating the contract was being broken.  This is the only way DJW knew it was their employee who at the time was still working for DJW.  [redacted] from DJW fired the employee after we notified DJW.  We indeed apologized for the circumstance and our ignorance to the situation.  I think most people when placed in the same situation would  apologize to keep the relationship going.   We asked [redacted] to start renting the house out, but of course with all the anger and rude behavior from [redacted] all he could do was indicate it was our problem.  He did this without any apology or customer service.  It became clear [redacted] was out to take revenge on his ex-employee and to try and keep the house empty.  [redacted] has demonstrated he has no other means to keep customers happy other than the contract.  It became clear to us when they used my contract and not their contract and never brought back the contract to get dated.  The contract even states that we would be notified if any maintenance fees exceed $500.  However upon talking to [redacted] and his poor customer service and anger, he has stated he never said anything even though it is in writing.   We want out of the contract sooner than later, and the cancellation fee removed, because we know we can rent the property. 
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:   p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; -webkit-text-stroke: #000000; min-height: 13.0px} span.s1 {font-kerning: none} span.s2 {font: 11.0px 'Times New Roman'; font-kerning: none} To:  Revdex.com   From [redacted]   Re:  Response to DJW Property Management’s response of complaint filed against [redacted]     I rented a house located at [redacted], Star, ID   from DJW Property Management. The house was misrepresented in quality and condition. It was not disclosed that mold exists in the house, nor was it disclosed that the house had water damage. The smell of the house was reported to DJW during the initial walkthrough, and I asked that it be addressed within 48 hours, which it was not. The house was misrepresented on several accounts: condition of toxic mold, hardwood and tile floors throughout-in reality there  are no hardwood floors, and there is carpet throughout the upstairs-which could be a source of mold or the toxic odors in the house.  Mold was found under one of the carpets. I asked that chemical deodorizes not be used  and that the root of the problem be remedied.  I also stated that due to chemical sensitivities  the use of chemicals will complicate entering and staying in the house for even a short period of time.   It is a breach of contract to lease a house that is not ready for leasing, that contains contaminates that make one physically sick, and is in need of repairs especially mold remediation. Because I was told that rent had to be paid prior to receiving a key for  the initial walk through the issue of smell and mold could not be address prior to paying rent. It is unreasonable to pay rent before doing the  initial  walk through.   [redacted]s of Boise Idaho ran a mold test in the house.  They visibly located mold in the house. As per [redacted]s Projected remediation will require   the use of a containment barrier against the bathroom entrance, the running within the bathroom of a HEPA certified machine and negative air pressure, as well as a pre-treatment of RMR-Botanical agent using a ..5-micron fogger, until the approval of a full performed remediation is completed, along with verifiable testing giving.  Also the maintenance man for DJW found mold in a different location.   The advertisement  for the house was fraudulent and misguided. The house is not habitable because of toxic mold and or other smells that come from allergens in the house that make our family sick. Items on the initial walk through, especially the smell of the house has not been addressed.  Again, the smell makes me and members of my family physically sick, this has nothing to do with  the fair and equal treatment of other tenants or fair housing, it has everything to do with providing uninhabitable housing, fair treatment of  a tenant ( you can’t hold a lease for a tenant that can’t live in a building that makes them physically sick).   The owner of the house agreed on August 27th to cancel the contract and give a full refund of security deposit and rent.  He also agreed on Sept 4th to cancel the contract and offer DJW the commission they would have received for these last couple weeks.  DJW refused to follow through with the owners decision to cancel the contract, in fact they refuted saying that they could not because the law would not permit it.   Because of the complications of this rental property:  misrepresentation, fraud, breach of contract, and unreasonable requests   I request full refund of the security deposit, the rent, mold testing and inconvenience fees.  If you choose not to cancel the lease with full refund then the only alternative is to take you and the owner to court and sue for security deposit, rent, damages, inconvenience, storage of personal belonging, lawyer and court fees. 
Sincerely,
[redacted]