Dlesk Kitchens & Flooring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Company has not as of 12/5/2017 fixed the hole in the wall nor the $100.00.
Regards,
[redacted]

This is utterly false . Customer has had vinyl installed . Full use of house . They weren’t ready for install for 5 months after purchase. Furthermore they have been informed all clothes toys boxes debris was to be removed from area . That has failed to occur . Linda has tried to work with them for...

intalllation

This is absolute lie . Period they got the vinyl they ordered and they know the credit arrangement they made with us period .werhave refereed this Custimer to [redacted] our attorney for defamation actions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Carpet was supposed to be installed on Oct 23rd,  more than a week after the 23rd, they had half our house torn out with no carpet, and no carpet ordered,. Then there was a chance that they could "try and match" the color". We got that offer, not from Dlesk, but from the carpet mill representative, but he told us it would NEVER look the same, just close. And this process would take at least 2 more weeks.  The manufacturer told us that they could never match the color in a 12 ft long seam, because of the dye lot difference. They manufactures rep also advised us remove the carpet that was partially installed, and to pick out a different carpet in an amount that would cover the whole area. I have that statement in writing, and I sent it to the Revdex.com as an attachment in the last message. Dlesk carpet sales has done nothing to correct its mistakes, in fact  they continue to deny them, they refused to refund any of our money, and they prolong the agony, and I would not recommend this company to anyone who wants carpet. Shame on [redacted] for not owning his mistakes and living up to his responsibilities. He acts like a child who just can't get his way. He never attempted to fix the problem, or order the carpet, or provide an alternative, he just told us new dates about when the carpet would be there. All of which were found to be lies. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called the business multiple times including this week with no response.  They have not reached out to me once with efforts to fix my wall properly.  They also have not made any efforts to give me the $100.00 discount that was promised due to their own mistake in scheduling installation.  The only way I am going to drop this is to have my wall fixed and the $100.00 that was promised.  Continuing to say that efforts are being made when in actuality nothing is farther than the truth.  Every time I call this business I get a new excuse as to why nothing is being done.  I get told I'll get a call by the end of the day and no calls have been received back in 3 weeks. 
Regards,
[redacted]

[redacted] Was out to Patch the hole is the Compromised walls . He stated he needed to Apply a Second Coat . Linda has informed you of this and Has been Trying to Schedule

Once again Mr Zelowitz Has four of our cabinets . If he has purchased them elsewhere we will consider this matter Resolved and Closed .

We are sorry the [redacted]’s Feel the way that they do . We did give the a 12 x 5 piece of Carpet at NC . if they want to discuss any other issues we fully stand behind our workmanship

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reason the there was not enough carpet was because Dlesk measured incorrectly in the first place. We did not measure the room and therefore, we are NOT responsible for the fact that Dlesk did NOT correctly measure the room.  Had Dlesk measured the room correctly in the first place, there would have been no issue. It is incomprehensible that this company would place blame on the customer for its own measurement mistake.  Again, we did not measure the room. Dlesk measured incorrectly resulting in the carpet shortage. AT THE TIME THE CARPET WAS MEASURED, WE PAID FOR THE CARPET IN FULL PRIOR TO INSTALLATION.In addition, if Dlesk had been able to competently schedule their installers, there would have be no issue. We made ourselves available on THREE different dates.  That is, we made arrangements and adjusted our work schedules (and lost wages) to be home WHEN DLESK SAID THE INSTALLERS WOULD ARRIVE TO INSTALL THE CARPET IN THE CLOSET. KEEP IN MIND, THE ONLY REASON THE INSTALLERS HAD TO MAKE A RETURN TRIP IS BECAUSE DLESK MEASURED THE ROOM INCORRECTLY.We were not upset with Dlesk initially when it became evident that Dlesk failed to measure correctly. We only became upset after we were stood up twice for the corrective installation. After the third time the installers did not arrive (when we were told they were on their way with the carpet but found that the carpet was actually at the warehouse) that we decided to take possession of the carpet that we paid for in advance as we paid for the entire upstairs to be carpeted.We cannot believe that this company is placing the blame on the customer when (1) Dlesk measured incorrectly and (2) Dlesk failed to insure the installers arrived on three separate dates that were scheduled by Dlesk. It is obvious that Dlesk (1) needs to learn how to correctly measure rooms for carpet and (2) needs to improve its communication with its installers when scheduling customer installation.At the very least, we are owed an apology for Dlesk's incompetence in servicing it customer.[redacted]    
Regards,
[redacted]

My client has received your complaint filed with the Revdex.com. You have paid $4,200 with a remaining balance of $3,074. The carpeting in the living room, dining room, hallway, two bedrooms, attics and steps has been installed. Flooring has also been installed in the kitchen, back...

entry, front entry and bath. What remains is delivery of kitchen cabinetry, countertop, sink and faucet. You went to [redacted] and had them design the layout of your kitchen. You then provided measurements to my client for the cabinetry you wanted ordered. You did not want the cabinetry installed, you were doing that yourself. As you know, the measurements for the cabinets were incorrect. Without charging you, my client sent Brian to your house to take new measurements. My client also retrieved some of the cabinets and ordered new ones. Perhaps some of the cabinets still at your house can be used, but that is not known for sure. New cabinets were ordered without any request for you to pay restocking or other return related fees. However, given the change in measurements, a corner cabinet that you had requested cannot be provided as the manufacturer does not make that cabinet in that size. The new cabinets have arrived and my client called you to schedule delivery. You did not answer or return the call. Instead, you filed the Revdex.com Complaint. At this point, my client is willing to deliver the cabinets it has received to you in exchange for payment of $2,000. This payment represents the price of the cabinetry. The remaining amount can be paid when the countertop is installed and sink and faucet delivered. Otherwise, my client would like to retrieve the remaining cabinets, consider the account as paid in full, and you can find someone else to supply you with cabinets, countertop, sink and faucet. Please advise how you wish to proceed.

Customer has four of our cabinets and has refused the remaining ones . His facts are not all quite accurate . That said if he wants the remaining cabinets he first must call us and make arrangements to receive and pay for them. He can contact us anytime