DM Select Services Inc

I have read the response and feel the we did everything we could to to explain the situation and try and get this resolved. My company's reputation is very important me, I feel that I have no choice but to refund the amount requested even though we clearly documented our recommendation to replace the system including the cost for both the repair and replacementI will send a check for the amount requested. Thank you Jim W***

DM Select provided us with a prompt, competitive quote for a replacement heat pump, then quickly got us on their scheduleTheir technicians arrived promptly and worked courteously and professionally to complete the heat pump replacementThey removed all old equipment, showed us how to operate the new thermostat/equipment and left their work area cleaner than they found itThe house has been very comfortable ever since the replacement

Excellent staff and service - Technician Fred very personable and knowledgeable - helped me resolve a minor problem with filter sizing with a simple easy solution Excellent contact by office staff to remind me to set up the service appointment I had paid for with annual service agreement and to inform me of when and who would be doing the service Very pleased - would recommend to anyone needing HVAC services

From: Jim W***Date: Wed, Dec 3, at 4:PMSubject: PDF Document ***, ***.pdfTo: *** *** DavidI spoke with *** and had agreed to honor the warranty that my salesmen had wrote on his proposalI have
attached the copy of the proposal that my salesmen had turned into my office for some reason it is different than his copy.*** sent me his copy that had a longer warranty, I am not sure what the mix up was but I agreed to replace the uv light free of charge, we scheduled the replacement and as far as I knew the work was done and he was happy Our warranty is year labor and the manufacture warranties their products for different lengths of time, Honeywell is years.How would you like for me to proceed? I would be happy to replace the UV light whenever he can be available. Jim W***Select Heating and Cooling CorporationBurke, Va 22015###-###-#######-###-#### faxwww.selectheatingandcooling.com***@selectheatingandcooling.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting
the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Jim W***
President
Jim,Your message to Revdex.com has been transferred to me.Thank you for your effort to look into the matter to resolve the issue.It is noted on Select's Invoice # *** we received on 08/16/that:INVENTIVE MAINTENANCE IS REQUIRED FOR ANY FURTHER EXTERNAL WARRANTY REPAIRSI looked through all the documents I received from Select for the A/C system installation and could not find any information on such requirement.Please send me any related documents or information.Thank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me. The resolution is not optimal; however, I do not want to continue the argument. I just do not understand why a simple issue has gone so far
Regards,
*** **

DM Select has consistently provided me with first class service They never keep you waiting....convenient appointments, always on time Their personnel are all courteous, efficient and thoroughPricing is hard to beat - service can't!! I've used numerous services over the years, but DM Select is a winner that I'm staying with

This Service was generated by a home warranty company that we provide services for- after diagnosing the and determining the problem was beyond the scope of coverage provided by this home warranty company we informed the tenants of the property that we would need to contact the owners of the
property with the repair and or replacement options for authorization. We were unsuccessful reaching the homeowner as the contact number provided was not accurate. After receiving notice of the Revdex.com complaint from *** *** I reached out to her in an attempt to rectify the situation*** *** informed me that it would do no good to provide me with accurate owner information at this time as the problem has already been resolved by another contractor. *** *** indicated that her interaction with my customer services representatives was not as professional as she would have liked and for that I do apologizeIn hind site we should have been more diligent in obtaining accurate homeowner information so that we would have been able to provide the cost estimate more efficientlyWe have taken the necessary steps to improve our customer service and efficient cost estimates in owner/tenant scenarios. Thank you for your time Dan M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received
your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Jim W*** PresidentJim,Your message to Revdex.com has been transferred to me.Thank you for your effort to look into the matter to resolve the issue.It is noted on Select's Invoice # *** we received on 08/16/that:INVENTIVE MAINTENANCE IS REQUIRED FOR ANY FURTHER EXTERNAL WARRANTY REPAIRSI looked through all the documents I received from Select for the A/C system installation and could not find any information on such requirement.Please send me any related documents or information.Thank you
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received
your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Jim W*** PresidentJim,Your message to Revdex.com has been transferred to me.Thank you for your effort to look into the matter to resolve the issue.It is noted on Select's Invoice # *** we received on 08/16/that:INVENTIVE MAINTENANCE IS REQUIRED FOR ANY FURTHER EXTERNAL WARRANTY REPAIRSI looked through all the documents I received from Select for the A/C system installation and could not find any information on such requirement.Please send me any related documents or information.Thank you
Regards,
*** ***

Date: Mon, Jul 18, at 11:AMSubject:
ComplaintTo: ***@myRevdex.com.org*** ***I offered to go to *** ***’s home personally over the weekend so as not to inconvenience her to re check the system, she refused, I do not feel as though we were wrong in our diagnoses and repairs performed.I have spoken to all the parties involved including Phil who spoke with her at 7:PM that eveningWe only run emergency service calls in the evenings, and since her air conditioner is/was working just noisy we scheduled her for the next dayShe called and canceled that appointment and refuses to let us return to the house.In good faith I have refunded $she paid for our service and material/parts installed. Jim W

Complaint ID #: *** *** *** *** *** ** Bristow, VA *** ###-###-####Assigned to: ***@myRevdex.com.org*** *** ** has a plan C service plan with our company and we have had this property scheduled on two occasions10/and 10/19, Our company policy is to call
when we are on the way we could not get conformation that someone would be home so we did not go outWe do not normally set times for appointments but I would be happy to if it would help to get this scheduledOn another note *** ** had authorized us to do some work over the summer and we were unable to get that service scheduledThe only number we have is ###-###-####I would like to do what I can to resolve this.Thank you,Jim W*** Select Heating and Cooling Corporation ###-###-#### ***@selectheatingandcooling.com www.selectheatingandcooling.comSelect Heating and Cooling Corp*** *** *** *** Burke VA *** ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me. The resolution is not optimal; however, I do not want to continue the argument. I just do not understand why a simple issue has gone so far
Regards,
*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

12/24/2015We serviced the system under the contract on 6/1/This service plan includes inspectionsSince he received one of the I think it would be fair to refund $and cancel out the contract? Is that acceptable?Thank you,Jim W*** Select Heating and Cooling Corporation ###-###-#### ***@selectheatingandcooling.comSelect Heating and Cooling Corp*** *** *** *** Burke VA *** ###-###-####

Complaint number ***To Whom it may concern:We provided service for *** *** 12/29/and found the system in very poor condition, the coil dirty, the filter completely blocked with dirt and low on refrigerantDue to the age and condition of the system we recommended replacing the heat pump
as stated on the attached invoice*** *** declined and requested we repair the existing unit, we quoted the repair cost and made the repairs. A week later *** *** called the office to inform us that the unit was not working, since we had just serviced the system I took the call and offed to send our field manager out to recheck the system, they declined and requested a more detailed proposal. I prepared the proposal and deducted the entire amount paid ($755) for the repairsWe quoted $on the invoice I deducted $from that price and offered to install the system for $and stated on the attached proposal.I certainly do not want a customer to be dissatisfied with my company or our servicesWe did exactly what they wanted us to do, we recommended replacing the system because it was old and in poor condition as indicated on the invoice. If you feel based on the information provided that I need to refund $I will happy do so. Thank you, Jim W***President

Date: Tue, Sep 27, at 1:PMSubject: ComplaintTo: ***
Complaint ***. We have resolved the issue with the customer. Jim W

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern:I have reviewed *** *** complaint and spoke with her on the phone, unfortunately after my tech had made repairs and left the home the water heater stopped workingI don't feel like her concerns were handled in the best manor on my endI have made corrections with my
staffs processes for handling our customers concerns and feel confident this will not happen againI have agreed to refund the $*** *** had paid for our service and have apologized.? When servicing older mechanical equipment other problems can occur just after a repair as in her case, *** *** has contracted wit another company to replace the water heaterI have provided my direct line so that she can contact me directly if she should have any concerns in the future.? ? As our reviews indicate we do not have many customer complaints and out reputation is very important to ushopefully with a little coaching this will not happen in the future.Thank you for your time,Jim W***President? DM Select Services.?