DM Select Services Inc

Complaint ID #: *** *** *** *** *** ** Bristow, VA *** ###-###-####Assigned to: ***@myRevdex.com.org*** *** ** has a plan C service plan with our company and we have had this property scheduled on two occasions10/and 10/19, Our company policy is to call when we are on
the way we could not get conformation that someone would be home so we did not go outWe do not normally set times for appointments but I would be happy to if it would help to get this scheduledOn another note *** ** had authorized us to do some work over the summer and we were unable to get that service scheduledThe only number we have is ###-###-####I would like to do what I can to resolve this.Thank you,Jim W*** Select Heating and Cooling Corporation ###-###-#### ***@selectheatingandcooling.com www.selectheatingandcooling.comSelect Heating and Cooling Corp*** *** *** *** Burke VA *** ###-###-####

Revdex.com:
Although ** *** documented their recommendation to replace the system, ** *** DID NOT inform me that the heating system needs to be replaced before I paid $for the repairTherefore, I feel that a refund is necessary because ** *** did not communicate the necessity to replace the heating system BEFORE repairing the heating system.? I would like to have ** *** send me the refund check $as soon as possible to resolve this issue
Regards,
*** ***

[redacted] I would like to resolve [redacted] air conditioning problems, I have left a message with both my office and cell phone numbers I would like to go out personally.Jim W[redacted]Select heating and cooling###-###-#######-###-####[redacted].com

Mr. Steve B[redacted] came out for the routine service call on my HVAC unit. He displayed the utmost courtesy and professionalism during his visit. He answered all my questions in a clear and concise manner, along with providing excellent tips on how to better regulate the heat flow in my home. His assessment of the overall condition of my unit was consistent with my pre conceived notion based on the unit operation. He also happily took an extra few minutes to help me solve a minor problem with my gas fireplace. I plan to ask for him for my routine service calls in the future, or any other problems I may have with my unit, as I'm confident he will solve them quickly and easily.

Date: Mon, Jul 18, 2016 at 11:06 AMSubject:...

ComplaintTo: [redacted]@myRevdex.com.org[redacted]I offered to go to [redacted]’s home personally over the weekend so as not to inconvenience her to re check the system, she refused, I do not feel as though we were wrong in our diagnoses and repairs performed.I have spoken to all the parties involved including Phil who spoke with her at 7:00 PM that evening. We only run emergency service calls in the evenings, and since her air conditioner is/was working just noisy we scheduled her for the next day. She called and canceled that appointment and refuses to let us return to the house.In good faith I have refunded $405 she paid for our service and material/parts installed. Jim W

From: Jim W[redacted]
arial, sans-serif;"><[redacted]@selectheatingandcooling.com>Date: Wed, Dec 3, 2014 at 4:34 PMSubject: PDF Document [redacted], [redacted].pdfTo: [redacted] <[redacted]@myRevdex.com.org>
David
I spoke with **. [redacted] and had agreed to honor the warranty that my salesmen had wrote on his proposal. I have attached the copy of the proposal that my salesmen had turned into my office for some reason it is different than his copy.
**. [redacted] sent me his copy that had a longer warranty, I am not sure what the mix up was but I agreed to replace the uv light free of charge, we scheduled the replacement and as far as I knew the work was done and he was happy.  
Our normal warranty is 1 year labor and the manufacture warranties their products for different lengths of time, Honeywell is 5 years.
How would you like for me to proceed? I would be happy to replace the UV light whenever he can be available.
 
 
 
 
Jim W[redacted]
Select Heating and Cooling Corporation
Burke, Va 22015
###-###-####
###-###-#### fax
www.selectheatingandcooling.com
[redacted]@selectheatingandcooling.com

Fred arrived on time. He was very knowledgeable about my system and offered helpful pointers on the heating and humidifying aspects. I was very pleased with the PM visit.

Date: Tue, Sep 27, 2016 at 1:41 PMSubject: ComplaintTo: [redacted]
Complaint [redacted].   We have resolved the issue with the customer. Jim W

10/15/2016
Please accept my apologies I just received notification of this complaint today.
I did speak with [redacted] and had agreed to match the other companies price and refund the money paid if she replaced the air conditioner with us.
I had agreed to refund $200 and...

mailed the check. That check was sent out months ago, I checked my account and it was never cashed. I can issue another check.Both of the servicemen that I sent to [redacted]'s house have many years of experience and have been with my company for many years.
The air conditioner was 14 years old the average life of an air conditioner in about 12 years. My serviceman Tim did everything he could to get the system running and it was working when he left. Apparently the refrigerant leak worsened after our service so when my serviceman Son arrived the refrigerant had leaked out. I do not understand why [redacted] would not trust our services, we did our best to fix an old unit and alerted her of the age of the system prior to performing the repairs. I certainly want to resolve any complains and want no hard feelings. Please advise of how we can resolve this.
Thank you,
Jim W.

To whom it may concern:I have reviewed [redacted] complaint and spoke with her on the phone, unfortunately after my tech had made repairs and left the home the water heater stopped working. I don't feel like her concerns were handled in the best manor on my end. I have made corrections with my...

staffs processes for handling our customers concerns and feel confident this will not happen again. I have agreed to refund the $150 [redacted] had paid for our service and have apologized. When servicing older mechanical equipment other problems can occur just after a repair as in her case, [redacted] has contracted wit another company to replace the water heater. I have provided my direct line so that she can contact me directly if she should have any concerns in the future.  As our reviews indicate we do not have many customer complaints and out reputation is very important to us. hopefully with a little coaching this will not happen in the future.Thank you for your time,Jim W[redacted]President DM Select Services.

Excellent experience. The workmen did a great job removing and installing my new HVAC system. The price for the new system was very reasonable and they were able to schedule the installation quickly.

10/15/2016Please accept my apologies I just received notification of this complaint today.I did speak with [redacted] and had agreed to match the other companies price and refund the money paid if she replaced the air conditioner with us. I had agreed to refund $200 and mailed the check. That...

check was sent out months ago, I checked my account and it was never cashed. I can issue another check.Both of the servicemen that I sent to [redacted]'s house have many years of experience and have been with my company for many years. The air conditioner was 14 years old the average life of an air conditioner in about 12 years. My serviceman Tim did everything he could to get the system running and it was working when he left. Apparently the refrigerant leak worsened after our service so when my serviceman Son arrived the refrigerant had leaked out. I do not understand why [redacted] would not trust our services, we did our best to fix an old unit and alerted her of the age of the system prior to performing the repairs. I certainly want to resolve any complains and want no hard feelings. Please advise of how we can resolve this.Thank you,Jim W.

We were literally minutes away from leaving town for Thanksgiving when I discovered a plumbing problem in our basement. I contacted DM Select of Burke, VA and made arrangements for a service call for later that day. I gave instructions regarding a key and we left town with a lot of anxiety. We were still on the road when we received a call from Stephen J who informed us that our problem was a simple fix and he had already taken care of it. What a relief! When we returned home we checked the basement and it looked like there had never been a problem. We will continue to do all our plumbing, heating and AC business with DM Select and highly recommend them to anyone.

From: Jim W[redacted] Date: Thu, Dec 24, 2015 at 10:02 AMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>I will resent another check, is that ok? Jim W[redacted]Select AC-[redacted]Select Heating and Cooling Corporation[redacted], Burke, VA [redacted]###-###-#######-###-#### faxwww.selectheatingandcooling.com

Spoke with [redacted] today, she said that she received her check last week.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to the extent the UV Lamp was finally replaced at no cost to me.  I have to note, however, that it took numerous calls, the filing of this complaint, and the threat of legal action (sending them a copy of the prepared claims form) before they even called me back and agreed to resolve this issue.  How they handlled the matter was completely unsatisfactory.  That said, as the lamp has now been replaced, I consider this complaint closed.  Thank you for your help in resloving it.
Regards,
[redacted]

Complaint ID #: [redacted] Bristow, VA [redacted] ###-###-####Assigned to: [redacted]@myRevdex.com.org[redacted] has a plan C service plan with our company and we have had this property scheduled on two occasions. 10/12 and 10/19, Our company policy is to call when we are on...

the way we could not get conformation that someone would be home so we did not go out. We do not normally set times for appointments but I would be happy to if it would help to get this scheduled. On another note [redacted] had authorized us to do some work over the summer and we were unable to get that service scheduled. The only number we have is ###-###-####I would like to do what I can to resolve this.Thank you,Jim W[redacted] Select Heating and Cooling Corporation ###-###-#### [redacted]@selectheatingandcooling.com www.selectheatingandcooling.comSelect Heating and Cooling Corp. [redacted] Burke VA [redacted] ###-###-####