Do It Tennis

The [redacted] ’s scheduled their move to [redacted] with theunderstanding delivery could be anytime within the spread of 6/9-6/ United did not have a trailer to load theshipment direct on 6/so Wade Odell Wade picked it up with a local crew &held it at our warehouse until a driver was available to take it down to **.On 6/when we still did not have a driver we spoke withthe [redacted] ’s & offered the option to containerize there goods in order toexpedite shipping with the understanding that the motorcycle would have to behandled separately They agreed as theywere anxious to receive their goodsThe container has been loaded & is en route to [redacted] withan estimated delivery to residence Saturday 6/ This of course is days past the contracteddelivery spread but we have explained to the [redacted] ’s they will be compensatedfor this delay.As for the motorcycle we are still working on getting thatdown to them as well but we have remained in contact with them & willcontinue to keep them updated.We sincerely apologize for any inconvenience this has causedbut can assure Wade Odell Wade and United Van Lines have worked as efficientlyas possible to get the [redacted] ’s goods to them as quickly as logistics wouldallowTell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have been waiting for them to send the $since AugustPlease indicate when it can be expected Regards, [redacted]

Our claims manager & the sales representative who originally met with the [redacted] ’s both tried to settle all the issues claimed bythem A repairman was sent out to inspect the damages & made an appointment to do the repairs After speaking with Mrs [redacted] about the repairs & how he would handle them he decided she would be better off dealing with someone else After the repairman was canceled we offered a cash settlement so that she could arrange for the repairs herselfWade Odell Wade has done everything we could to reconcile the situation but all efforts have been unsuccessful When a claim cannot be handled on a local level it is turned over to the van line so that the customer has the chance for a second look We hope the [redacted] 's have better luck dealing with [redacted] directly Tell us why here

We have searched our warehouse from top to bottom and unfortunately have not been able to locate the rugsI would like to invite the shipper to come down to our warehouse and do a walk through to see if she might see themUnfortunately she chose for her insurance $per pound per articleAlso there is a High Value form that is offered to all shippers to list their high value items, however, in checking her paperwork further her rugs were not listed on her High Value formIt is unfortunate that we have not been able to locate her rugs as of yet, but again, we offer for her to come to our warehouse and see if she may spot her rug

As stated in the previous response $was a good will gesture offered in good faith to make things right by the customerIf it is refused we will retract the offer

As stated in our previous response it is unfortunate that we have been unable to locate the rugs & again welcome the [redacted] ’ to come inspect the warehouse themselves to see if they see them.It is also unfortunate that they had only selected the basic cents per pound coverageWe advise all our customers about the different options available for coverage & they are instructed to sign for what they chooseI am attaching copies of the estimate & order for service that was signed selecting the basic coverage option along with the high value form that the [redacted] ’ could have listed any items of extraordinary valueMr& Mrs [redacted] were given the option to insure their goods & chose not toFor this reason we have to abide by our guidelines & stand by the coverage they selected for cents per pound

Again, we apologize for the dissatisfaction the [redacted] 's had with our claims manager & move in general but we have turned this over to the home officeWe wish them the best & hope they are better satisfied with [redacted] 's final decision on their claim

Complaint: ***
I am rejecting this response because:
We have no recollection of being offered to put any items in a high value formWe had other high value items We appreciate the current position on letting us inspect the warehouse but we asked for that some time ago and our calls were not returned We were told flatly that our only recourse was the default coverage of $per pound This is not a case of damage to items it's mismanagement of the warehouse in which the items were stored or outright theft We will make another attempt to schedule the inspection but this issue remains unresolved from our perspective This not also does not address the damage to the table which we repaired at our expense
Regards,
*** ***

Mrs's ***'s salesmen Chris F and I have trying very hard to satisfy Mrs *** but to no availI have gone to great lengths to try to resolve Mrs ***'s concernsAfter reviewing her claim and the inspection report sent to me from our inspection company I offered to cash her out on all
her items except the box springOur repair firm who did the inspection said he would order the material needed to reupholster her box spring and do the repairHe called Mrs *** to make the appointment for the job and she demanded he get in touch with the original Mfg company she bought her box spring from and get the exact material from themAfter our repair man spoke to her he has refused to do any job for her in his words "its her way or the highway and doesn't run his company from demands" No matter what he did it wouldn't be good enough Our salesman Chris went as far as to call *** Mfg to see if they had a representative in her area to do the work but they did notI expressed to her it may be in her best interest to have me forward her claim to our headquarters for reviewthey may be able to do more for her than I can on a local levelShe told Chris F she had contacted our headquartersI forwarded her claim with all paperwork and emails for headquarters for them to made a decision on her claim. Thank you for giving me the opportunity to address Mrs***'s concerns. Kathy HClaims Manager

Complaint: ***
I am rejecting this response because:
*** *** ***' HQs did fulfill my claim I am no longer disputing the damage done to my belongings I do however want the owner of the company I hired -- Wade Odell Wade -- to address the menacing, threatening, abusive movers he sent to my house who extorted and stole from us
Regards,
*** ***

Mr*** is correct that Wade Odell had offered him $as a good will gestureThis was an oversight that it was never sent since it was in addition to the repairs that were already paid for and claim that was settledA final check will be sentThank you

Ms. [redacted] moved almost one year ago & this is the first we are hearing of any issue. We apologize for any damage incurred but we have a formal claim process that should have been put into place but nothing was filed. Again this is the first we are hearing of any issue concerning...

mattresses or the packing that was done.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have been waiting for them to send the $400 since August. Please indicate when it can be expected. 
Regards,
[redacted]

As stated in the previous response $400 was a good will gesture offered in good faith to make things right by the customer. If it is refused we will retract the offer.

We have searched our warehouse from top to bottom and unfortunately have not been able to locate the rugs. I would like to invite the shipper to come down to our warehouse and do a walk through to see if she might see them. Unfortunately she chose for her insurance $.60 per pound per article. Also...

there is a High Value form that is offered to all shippers to list their high value items, however, in checking her paperwork further her rugs were not listed on her High Value form. It is unfortunate that we have not been able to locate her rugs as of yet, but again, we offer for her to come to our warehouse and see if she may spot her rug.

I am writing in response to complaint #[redacted] issued against Wade OdellWade.  In reviewing the file & speaking with all parties involved I havebeen instructed to forward the complaint directly to United Van Lines.  Theclaim that the customer is dissatisfied with & mentions in his...

complaint washandled directly by United Van Lines & they have asked to have the complaintsent directly to them so that they can respond accordingly.I assume this will be retracted from Wade Odell Wade once it is forwarded toUnited; if not or if you have any additional questions please let me know

Complaint: [redacted]
I am rejecting this response because:
No one EVER offered me a cash settlement so that I could do the repairs myself -- an offer I would have happily accepted.  Of the 6 items that were damaged I was offered cash for one ($225).  I am appalled at the lies on the part of Wade Odell Wade.  If they had not violated FEDERAL LAW by forbidding me from being present at the loading and weighing of my shipment, perhaps none of this would have been an issue in the first place.  My items are still broken and no one has offered to replace or repair them in a manner that is satisfactory to me.  How can Wade Odell Wade possibly say "we have done everything we could to reconcile the situation?"   This business is built on deceit and dishonesty and I am a victim of their unlawful practices.
Regards,
[redacted]

As stated in our previous response it is unfortunate that we have been unable to locate the 2 rugs & again welcome the [redacted]’ to come inspect the warehouse themselves to see if they see them.It is also unfortunate that they had only selected the basic 60 cents per pound coverage. We advise all our customers about the different options available for coverage & they are instructed to sign for what they choose. I am attaching copies of the estimate & order for service that was signed selecting the basic coverage option along with the high value form that the [redacted]’ could have listed any items of extraordinary value. Mr. & Mrs. [redacted] were given the option to insure their goods & chose not to. For this reason we have to abide by our guidelines & stand by the coverage they selected for 60 cents per pound.

Our claims manager & the sales representative who originally met with the [redacted]’s both tried to settle all the issues claimed bythem.  A repairman was sent out to inspect the damages & made an appointment to do the repairs.  After speaking with Mrs. [redacted] about the repairs & how he would handle them he decided she would be better off dealing with someone else.  After the repairman was canceled we offered a cash settlement so that she could arrange for the repairs herself. Wade Odell Wade has done everything we could to reconcile the situation but all efforts have been unsuccessful.  When a claim cannot be handled on a local level it is turned over to the van line so that the customer has the chance for a second look.  We hope the [redacted]'s have better luck dealing with [redacted] directly.  Tell us why here...

Again, we apologize for the dissatisfaction the [redacted]'s had with our claims manager & move in general but we have turned this over to the home office. We wish them the best & hope they are better satisfied with [redacted]'s final decision on their claim.