Do It Tennis

Complaint: [redacted]
I am rejecting this response because:
It is patently false that Ms. H agreed to cash me out for all of my items except for the box spring.  Of the 6 items that were broken or damaged she agreed to pay me for one, and I implore her to provide proof that she agreed to reimburse me for more than that.  Blatant lies like the one she is telling should not be tolerated on this forum.  Furthermore, she only agreed to pay me for the dresser that was cracked in half after repeated phone calls, emails, and warnings that I would take this up to HQs (at which point she THREATENED me if I dared do so).  I even had to enlist the help of the salesman, Chris F, whose job should not be to convince the claims department to actually handle the claims. This notion that she appropriately and willing agreed to replace my broken furniture is a complete delusion.Ms. H had a very difficult time comprehending the circumstances of the box spring.  Here is an analogy that might be easier to understand: I had a crystal vase.  They broke it and offered to replace it with a plastic one.  How can this possibly be the terms of the Full Replacement Value protection plan that I bought?  I personally contacted the company that HANDMADE my CUSTOM box spring and asked how and for how much the damage could be repaired.  Ms. H refused to consider their proposal.  Why does Kathy H think she has the power to tell me I have to settle for an inferior item to the one that I (foolishly) entrusted to Wade Odell Wade?  Furthermore, the repairman she hired said he would need to take my box spring for 2-3 weeks.  Why should I suffer that inconvenience because of their gross negligence?And if the actions of the claims department at WOW aren't troubling enough, the menacing behavior of the men who moved us out, and the reckless manner in which our possessions were treated, are certainly more than enough to warrant a refund on what we paid to do business with this most irresponsible and disrespectful company.  Kathy H should not answer for that.  The owner of the company -- Edward O should.
Regards,
[redacted]

The [redacted]’s scheduled their move to ** with theunderstanding delivery could be anytime within the spread of 6/9-6/18.  United did not have a trailer to load theshipment direct on 6/4 so Wade Odell Wade picked it up with a local crew &held it at our warehouse until a driver was available...

to take it down to **.On 6/11 when we still did not have a driver we spoke withthe [redacted]’s & offered the option to containerize there goods in order toexpedite shipping with the understanding that the motorcycle would have to behandled separately.  They agreed as theywere anxious to receive their goods. The container has been loaded & is en route to ** withan estimated delivery to residence Saturday 6/20.  This of course is 2 days past the contracteddelivery spread but we have explained to the [redacted]’s they will be compensatedfor this delay.As for the motorcycle we are still working on getting thatdown to them as well but we have remained in contact with them & willcontinue to keep them updated.We sincerely apologize for any inconvenience this has causedbut can assure Wade Odell Wade and United Van Lines have worked as efficientlyas possible to get the [redacted]’s goods to them as quickly as logistics wouldallow. Tell us why here...