Doan Law Firm

I authorize that Doan Law Firm may provide the Revdex.com with any information needed regarding my case # [redacted] Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com First of all I my complaint is against [redacted] and his unethical practiceSince he didn't write the last response (unless he speaks in 3rd person) I would like to add irresponsible to my list I would like to address the letter anyway as I don’t appreciate the liesLet’s begin: After researching, I read that there was a law passed in which mandates a pre-credit course and a post counseling courseThese courses are $for each courseWhen I spoke with [redacted] he never explained it this wayI actually thought the credit course was an elective courseI advised him it wasn’t necessary and that I would pass on the credit course since he quoted me $This was during my free consultationWhen we consummated the deal or agreed on terms of the fees weeks later he said he would throw in the courseAt this time, I didn't understand why as again I didn't think it was necessaryNow I know why he was so animate!!! In regards to the receptionist stating I threw the check (now imagine me or anyone throwing a check .how far do you think it would go, this is not only funny but I can’t wait to see the receptionist swear under oath and share this story with a Judge!!)Anyway, it is not true .here is the truth After receiving the call that my check was ready I drove down to ***’s officeI arrived and went into the officeI advised the receptionist who I was and that I was here to pick up a checkShe handed me a checkI began to roll out when I thought I should check the amountI did and it was about $less than what it should beI commented to the receptionist “you charged me $for taking two payments” and she said “there is an itemized invoice” I didn't look I just placed the check on the door sill and while I was rolling out I said “I will see him in court”***This is the truth, they are stating that I threw the check and swore to the receptionist is not true and a Lie! In the letter whoever states that [redacted] has no disciplinary action well they haven’t read blogs on Yelp Now, whoever is reading this from the Revdex.com please go to ***law.comGo to the Yelp section on their website and click on EscondidoYou will see blogs with stories similar to mineHere is the funny partI guess [redacted] was reading these blogs and was checking to see if these individuals were real and I guess they were except for oneThe funny thing is he responds to this Blogger and states and I quote “If we fall below even par we want to know about it and have no problem refunding fees” Here is a statement from someone who has stated multiple times that they don’t refundThe best and funniest part is this is the only blogger he responds to!! Why doesn't he respond to the other bloggers who are waiting and wanting refunds!!!! Talk about incriminating yourself! Overall, I want to thank you Revdex.com for allowing me an opportunity to vent and I would like to thank whoever wrote the last letter because thanks to you, you led me to find information on ***’s office on Yelp and on your websiteThe question is will I retreat my complaint, the answer is “NO”I have written to the State Bar Association where my case against [redacted] continuesI am actually sending [redacted] blogs to the State Bar today! Depending on the outcome and if I am satisfied with the State Bars Decision I will pursue a legal defamation and slander suit against [redacted] for the lies and fabrication of the truth I am not interested in responding any more as we are just going back and forth with no progress and especially since ***’s irresponsibility is a waste of my time So, I hope to see [redacted] in court, especially the receptionist Sincerely, [redacted] P.S just to reiterate, we are getting nowhere with this communicationI will await the State Bar's decision and then proceed legally, thank you

Mr [redacted] received an in-office consultation on 8/4/ He retained our firm with $on 10/24/with a debit card over the phone at his request per the following text message: JP – “Hello ***My bonus was not as much as I thought so cancel the prior amounts and I will do at least per paycheck/ every two weeks so please ask [redacted] to pull $todayI will make another pymt in two weeksThanks [redacted] ” At this time, the payment was processed, a physical file was created, a bankruptcy software database file was generated, an accounting database file was created, and a letter was mailed out to the client confirming that our firm is representing him in this matter Subsequently, the client came in to pick up a client folder on 10/10/ On 10/24/Mr [redacted] made another payment of $towards his case, again, over the phone with his debit card On 11/17/Mr [redacted] requested a refund On 11/26/– a client refund sheet was generated listing the work that was already done on the case and a check was generated for the client deducting fees earned for the work listed above which was already done on the case including the consultation, new client sand petition creation, case review by an attorney (which was waived), and client correspondence It is uncommon that a client does not recognize that once they retain our services, we begin the process of preparing their representation which requires effort on the part of non-attorney employees as well as attorneysThe firm billed out the earned fees and returned the remaining funds to Mr [redacted] in the form of a check and he threw it back at our receptionist We want all clients to have a good experience; and, the vast majority doThis is an unfortunate situation, however, the procedures are the same for all clients and Mr [redacted] was treated no differently than any other client would have beenWe regret that we have lost his business; however, our procedures are consistent, fair, and have been in place for quite some time; and, the vast majority of clients understand the concept of earned fees for valuable work already completed on a case We have apologized to Mr [redacted] for any inconvenience and we have Mr [redacted] ’s check available for him to pick up or we can mail it if he prefersWe hope this resolves this issue and look forward to continuing to provide the best service in San Diego as one of the largest bankruptcy filers in San Diego County

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint *** states that on 10/10/I picked up a packet, this is not trueI have been to the office twice, when I had my consultation and to pick up a check for what I thought was the full amount of payments madeHe states that by sending a text and having a receptionist run a credit card twice is worth taking $500!! The more I read the more upsetting it gets especially when he claims how his firm provides the best serviceRevdex.com please note, his firm charges over $for a credit counseling course that needs to be taken during a BKPI understand that the cost is about $5-$so for them to charge over $when most firms are charging this amount is unethical, unprofessional and flat out greedy!In addition, Revdex.com I don't believe there is any need for further assistance as I have filed with the State Bar AssociationI researched and BKP attorney's have to have a "Signed Fee Agreement by both Parties"As I mentioned I never signed anything so I believe the State Bar will bring closure soon as he is in violation of this procedureOverall, the bottom line is this***'s last email as a cease and desist, he even threatened to get a restraining order against meHe also threatened me with slander and defamation suit, so please do me a favor and let him know he could but when "it's all true there is nothing he can do"!! Regards, [redacted]

Mr [redacted] received an in-office consultation on 8/4/ He retained our firm with $on 10/24/with a debit card over the phone at his request per the following text message: JP – “Hello ***My bonus was not as much as I thought so cancel the prior amounts and I will do at least per paycheck/ every two weeks so please ask [redacted] to pull $todayI will make another pymt in two weeksThanks [redacted] ” At this time, the payment was processed, a physical file was created, a bankruptcy software database file was generated, an accounting database file was created, and a letter was mailed out to the client confirming that our firm is representing him in this matter Subsequently, the client came in to pick up a client folder on 10/10/ On 10/24/Mr [redacted] made another payment of $towards his case, again, over the phone with his debit card On 11/17/Mr [redacted] requested a refund On 11/26/– a client refund sheet was generated listing the work that was already done on the case and a check was generated for the client deducting fees earned for the work listed above which was already done on the case including the consultation, new client sand petition creation, case review by an attorney (which was waived), and client correspondence It is uncommon that a client does not recognize that once they retain our services, we begin the process of preparing their representation which requires effort on the part of non-attorney employees as well as attorneysThe firm billed out the earned fees and returned the remaining funds to Mr [redacted] in the form of a check and he threw it back at our receptionist We want all clients to have a good experience; and, the vast majority doThis is an unfortunate situation, however, the procedures are the same for all clients and Mr [redacted] was treated no differently than any other client would have beenWe regret that we have lost his business; however, our procedures are consistent, fair, and have been in place for quite some time; and, the vast majority of clients understand the concept of earned fees for valuable work already completed on a case We have apologized to Mr [redacted] for any inconvenience and we have Mr [redacted] ’s check available for him to pick up or we can mail it if he prefersWe hope this resolves this issue and look forward to continuing to provide the best service in San Diego as one of the largest bankruptcy filers in San Diego County / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Wow, I can't beleive they are saying they told me all this in my first consultationAll they told me was that due to our income we could not do chapter but would definitely be able to do chapter And if they would of told me that there was a chance I wouldn't be able to do it due to equity I would of never agreed to throw away my $$ and gamble like that, I am not stupidThey are making it out to seem so perfect of course and rip people off like meI can't believe I fell for their lies and now they trying to twist things upI just don't understand themI can't believe they are allowed to do this lie to you about services and then don't deliver and take your hard working $$Who would agree to pay all that $$ for nothing can you please tell meAgain they never told me anything at the st consultation about a chance it couldn't work due to equity all they said was yes yes yes we can help you and sign on the dotted line to start taking $$ out of your bank Regards, [redacted]

Due to attorney client confidentiality, I can not discuss the details of this client's fileI can state unequivocally that this firm was hired over years ago by this client for legal services which required fees to be paid under a signed contract, payable two years ago Despite breaching the contract by failing to make the payments, we continued to represent this client by way of modifying her agreement such that she can tender monthly installment payments via a pre-authorized debit authorization in lieu of having to close her file Recently, due to either an accounting error on our behalf and/or the client failing to communicate with us, we ran a payment on her debit card in accordance with our firms policies and procedures and with the client's written authorization When the mistake was brought to our attention I immediately notified the client I returned the payment to her debit card, as well as advised her that I would investigate the mistake and get back to her asap, again with my appologies The same day I responded back to the client explaining what I believed to be the cause of the mistake, but that in order to bring closure on the issue, I stated that I needed to talk to my CPAUnfortunately, and as I expressed that same day, our CPA's father had just passed away and, accordingly, he was away for a funeral I then stated that I would nonetheless follow up with her in the next few days once my CPA returned to the office This however was not enough for this client and she immediately commenced a campaign to smear our firm's image and reputation by publishing slanderous as and libelous information about our firm on the internet It was so extreme that she actually stated that she would contact every online review company and publish our firm is out to defraud and steal from people This was over a payment of $which again, was mistakenly debited by us but immediately returned to the client when she contacted us If we were out to defraud her we would not have returned her monies immediately Our legal representatives are presently monitoring her tortuous interference with our prospective business activities and will be filing a civil complaint if such is warranted As she is now a hostile, we are ethically prohibited from continuing the attorney client relationship, due to the resultant conflict of interest, thereby preventing us from continuing to represent her We have since provided her a full accounting of all fees received by the firm as well as an accounting of work performed on her file Thank you for you consideration [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRevdex.com
First of all I my complaint is against *** *** and his
unethical practiceSince he didn't write the last response (unless he speaks
in 3rd person) I would like to add irresponsible to my list.
I would like to address the letter anyway as I don’t
appreciate the liesLet’s begin:
After researching, I read that there was a law passed in
which mandates a pre-credit course and a post counseling courseThese
courses are $for each courseWhen I spoke with *** he never explained it
this wayI actually thought the credit course was an elective courseI advised
him it wasn’t necessary and that I would pass on the credit course since he
quoted me $This was during my free consultationWhen we consummated the
deal or agreed on terms of the fees weeks
later he said he would throw in the courseAt this time, I didn't
understand why as again I didn't think it was necessaryNow I know why he was
so animate!!!
In regards to the receptionist stating I threw the check
(now imagine me or anyone throwing a check….how far do you think it would go,
this is not only funny but I can’t wait to see the receptionist swear under
oath and share this story with a Judge!!)Anyway, it is not true….here is the
truth.
After receiving the call that my check was ready I drove
down to ***’s officeI arrived and went into the officeI advised the
receptionist who I was and that I was here to pick up a checkShe handed me a
checkI began to roll out when I thought I should check the amountI did and
it was about $less than what it should beI commented to the receptionist “you
charged me $for taking two payments” and she said “there is an itemized
invoice” I didn't look I just placed the check on the door sill and while I was
rolling out I said “I will see him in court”***This is the truth, they are stating that I threw the check and swore to
the receptionist is not true and a Lie!
In the letter whoever states that *** *** has no
disciplinary action well they haven’t read blogs on Yelp.
Now, whoever is reading
this from the Revdex.com please go to ***law.comGo to the Yelp section on their
website and click on EscondidoYou
will see blogs with stories similar to mineHere is the funny partI guess
*** was reading these blogs and was checking to see if these individuals were
real and I guess they were except for oneThe funny thing is he responds to
this Blogger and states and I quote “If
we fall below even par we want to
know about it and have no problem refunding fees”. Here is a statement from someone who has
stated multiple times that they don’t refundThe best and funniest part is
this is the only blogger he responds to!! Why doesn't he respond to the other
bloggers who are waiting and wanting refunds!!!! Talk about incriminating
yourself!
Overall, I want to thank you Revdex.com for allowing me an
opportunity to vent and I would like to
thank whoever wrote the last letter because thanks to you, you led me to find
information on ***’s office on Yelp and on your websiteThe question is will
I retreat my complaint, the answer is “NO”I have written to the State Bar
Association where my case against *** continuesI am actually sending *** *** blogs to the State Bar today! Depending on the outcome and if I am
satisfied with the State Bars Decision I will pursue a legal defamation and
slander suit against *** *** for the lies and fabrication of the truth
I am not interested in responding any more as we are just
going back and forth with no progress and especially since ***’s
irresponsibility is a waste of my time
So, I hope to see *** *** in court, especially the
receptionist
Sincerely,
*** ***
P.S just to reiterate, we are getting nowhere with this communicationI will await the State Bar's decision and then proceed legally, thank you

Attached is an accounting of all legal services and costs previously sent. Out of pocket direct costs for postage, credit reports, and other items exceeded $100.00. I have over hours of attorney time in this matter and my staff hours time, which per the fee agreement equates to
over $1,in legal fees. Yes, we offer a free consultation and do not charge individuals that do not retain our services. Nevertheless, we were retained and pursuant to the retainer agreement, are entitled to the reasonable value of our services. Husband and wife do not get along and can not agree on filing together or individually. They were also not able to abide the monthly fee agreement and failed to make any monthly payments thereafter. After getting the run around as to when monthly fees would be paid, husband eventually asked for file to be closed and the file was closed. As a gesture of good faith, we have written off and are not pursuing the $balance for fees and costs presently owed for the reasonable value of our services. While there are accusations of mishandling, this is not accurate. We were asked to provide cease and desist letters that were contrary to our legal advise and capabilities of our software. Moreover, they would have been legally improper. Without getting into those merits, suffice it to say the debtors simply could not afford to file for bankruptcy protection at this point. Unfortunately, we are not able to provide pro bono services to them at this point. We wish the debtors the best in their financial future

The clients retained our services on 6/22/to file a Chapter Bankruptcy and paid their fee’s in full 12/15/16. At the initial consultation, it was determined that they would not qualify for a chapter and that the equity in their home could be a problemFee’s were quoted, the clients
signed a contract, and payments began to be debited out of their accountThe fee’s that were quoted follow the guidelines as set forth by the Bankruptcy Courts for a current Chapter BankruptcyAll aspects of “work” to administer a chapter filing were completed, as well as additional updating and appointments. There was a delay in the case during the document collection portion of the bankruptcy and it took the clients over months to provide the required and necessary documents to process a Chapter case filingDuring this time, the equity in their home increased, which was an issue that was addressed during their initial consultationAside from the increased equity in their home, the clients could not afford the Chapter plan payment (initial consultation states that Cwould be a 100% Plan)Other options were provided to the clients in the way of Debt Settlement. The clients submitted a refund request Aug 8, An initial review determined the following.Clients would not be entitled to a refundThey PIF's in Dec for a C$They have completed Doc Check portion, petition has been completed/created, Signing appt was scheduled (multiple appts)File/Petition has been updated again through JulySee notes below:7/17/Upadated petitionmd7/17/Received updated paperwork from client thru email, forwarded it to Wilmd7/13/17 Discussed w/ JB possible debt settlement option. He to contact clients to pursue. WB6/21/17 Reviewed updated file for next signing appt. Zillow value is now over $417k, appraisal is $385k, for over $100k unexempt. Clients cannot afford a plan to cover in Chapter 13. May have to debt settle. Will discuss w/ clients at next signing appt. WB Please let me know if you need additional informationI hope this provides a clear account. Sincerely,*** M***Legal AssistantDoan Law Office

Yesterday I responded to a complaint response.After I looked over my notes I realized I had made a statement and wanted it corrected.I said *** *** took the first unauthorized $out of my checking account on 3/when it was actually 2/2017.In 2/I made my monthly payment over the phone and gave my debit card information for a one time authorizationMy debit card number was to never be kept on file or used at any time. week later a $unauthorized withdrawal was made on my checking account by *** ***I called to have it reimbursed and when it wasn't, the $involuntary withdrawal was instead applied to my March paymentI was at that time assured my debit card information was shredded.Then in April of my husband called to make a payment with his debit card out of his checking accountTwo weeks after making this April payment another $(separate $charges) was taken from my checking account using the debit card number I had given in February even though I had been promised months earlier they had shredded my informationEventually one of the charges dropped off and the other $was reimbursed.By this time the damage was doneThere had been multiple mistakesLies regarding the shredding of my information and accounting mismanagementI then proceeded to use social media to complain online, as is my right as long as I am honest, sharing my views to make sure other customers did not use this firmI was already in for over $4k to them so I couldn't back out and needed my bankruptcy filed, but I could warn others regarding the firms poor office management, mishandling of confidential information and unauthorized withdrawal of monies on more than one occasion.Could you please add this to my response, I didn't see an area to edit my response and I wanted to make sure my dates were correct and that I am being 100% honest and accurate.Thank you,*** ***

Our investigation is nearly complete and will have a response, respecting attorney/client confintiality, back to the Revdex.com asap. Thank you for being our ambassador.Update: Thank you again for allowing us the opportunity to respond to this matter. Our office has contacted Mr***,
reminded him of the services he contracted for, and inquired as to whether he would like to terminate our services or continue, given the Revdex.com complaint. Mr*** stated he desired to continue working with our office. Accordingly, we have resolved the client’s complaint. Thank you once again for your patience and cooperation in this matter.Sincerely,*** ***

Hello and thank you for the opportunity to respond once againThe client’s claim that we charged him $for sending a
text and having the receptionist run a credit card twice is simply inaccurate
The client received a legal consultation, then, upon retaining the firm, we
take the necessary steps to properly represent a client which take valuable
employee and attorney timeThis means creating a client profile in multiple databases
as well as a physical file to track progress of the case itself, as well as
allowing clients to direct creditor calls to our office
The client's statement that we charge over $for a credit
counseling course that needs to be taken by the court is not accurateThe
credit counseling course is $for the first certificate, and, $for the
second post-filing certificateThe client may be referring to a credit
rebuilding class that we offer to help rebuild our clients credit score, but
even that course is only $So, in either case, it is an inaccurate
statement.
While we understand that the client is aggravated, no client
has the right to swear at our receptionist over the phone and then, later,
throw his refund check at herOur firm will continue to offer the best service
in San Diego CountyAnd, while we apologize for any inconvenience, his
repeated claims of unethical, unprofessional, and greedy behavior are
unfoundedAdditionally, Mr*** ***, the managing attorney for our firm,
has no record of any disciplinary action with the State Bar in the years
since being admitted to the Bar in
If the client agrees to withdraw his complaint, we will
consider not pursuing on our legal threat against him for slander and
defamationOur reputation speaks for itself and our long list of satisfied
clients does as wellWe only wish we could make everyone happy all the time,
but I think we all know that’s just not the reality of lifeWe are proud of
what our firm has accomplished over the years and will continue to provide top
notch service as we always have
Thank You and we await your response as to withdrawing your complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
*** states that on 10/10/I picked up a packet, this is not trueI have been to the office twice, when I had my consultation and to pick up a check for what I thought was the full amount of payments made
He states that by sending a text and having a receptionist run a credit card twice is worth taking $500!! The more I read the more upsetting it gets especially when he claims how his firm provides the best service
Revdex.com please note, his firm charges over $for a credit counseling course that needs to be taken during a BKPI understand that the cost is about $5-$so for them to charge over $when most firms are charging this amount is unethical, unprofessional and flat out greedy!
In addition, Revdex.com I don't believe there is any need for further assistance as I have filed with the State Bar AssociationI researched and BKP attorney's have to have a "Signed Fee Agreement by both Parties"As I mentioned I never signed anything so I believe the State Bar will bring closure soon as he is in violation of this procedure.
Overall, the bottom line is this. ***'s last email as a cease and desist, he even threatened to get a restraining order against me. He also threatened me with slander and defamation suit, so please do me a favor and let him know he could but when "it's all true there is nothing he can do"!!
Regards,
*** ***

Mr[redacted] received an in-office
consultation on 8/4/
He retained our firm with $on 10/24/with a debit card
over the phone at his request per the following text message: JP – "Hello
[redacted]My bonus was not as much as I thought so cancel the prior amounts and i
will do at least per paycheck/ every two weeks so please ask [redacted] to pull
$todayI will make another pymt in two weeksThanks [redacted]"
At this time, the payment was processed, a physical file was
created, a bankruptcy software database file was generated, an accounting
database file was created, and a letter was mailed out to the client confirming
that our firm is representing him in this matter
Subsequently, the client came in to pick up a client folder
on 10/10/
On 10/24/Mr[redacted] made another payment of $towards
his case, again, over the phone with his debit card
On 11/17/Mr[redacted] requested a refund
On 11/26/– a client refund sheet was generated listing the
work that was already done on the case and a check was generated for the client
deducting fees earned for the work listed above which was already done on the
case including the consultation, new client sand petition creation, case
review by an attorney (which was waived), and client correspondence
It is uncommon that a client does not recognize that once
they retain our services, we begin the process of preparing their
representation which requires effort on the part of non-attorney employees as
well as attorneysThe firm billed out the earned fees and returned the
remaining funds to Mr[redacted] in the form of a check and he threw it back at our receptionist
We want all clients to have a good experience; and, the vast majority doThis
is an unfortunate situation, however, the procedures are the same for all
clients and Mr[redacted] was treated no differently than any other client would
have beenWe regret that we have lost his business; however, our procedures
are consistent, fair, and have been in place for quite some time; and, the vast
majority of clients understand the concept of earned fees for valuable work
already completed on a case
We have apologized to Mr[redacted] for any inconvenience and we have Mr[redacted]'s check available for him to pick up or
we can mail it if he prefersWe hope this resolves this issue and look forward
to continuing to provide the best service in San Diego as one of the largest
bankruptcy filers in San Diego County

Hello and thank you for the opportunity to respond once again.The client's claim that we charged him $for sending a
text and having the receptionist run a credit card twice is simply inaccurate
The client received a legal consultation, then, upon retaining the firm, we
take the necessary steps to properly represent a client which take valuable
employee and attorney timeThis means creating a client profile in multiple databases
as well as a physical file to track progress of the case itself, as well as
allowing clients to direct creditor calls to our office
The client's statement that we charge over $for a credit
counseling course that needs to be taken by the court is not accurateThe
credit counseling course is $for the first certificate, and, $for the
second post-filing certificateThe client may be referring to a credit
rebuilding class that we offer to help rebuild our clients credit score, but
even that course is only $So, in either case, it is an inaccurate
statement.
While we understand that the client is aggravated, no client
has the right to swear at our receptionist over the phone and then, later,
throw his refund check at herOur firm will continue to offer the best service
in San Diego CountyAnd, while we apologize for any inconvenience, his
repeated claims of unethical, unprofessional, and greedy behavior are
unfoundedAdditionally, Mr[redacted], the managing attorney for our firm,
has no record of any disciplinary action with the State Bar in the years
since being admitted to the Bar in
If the client agrees to withdraw his complaint, we will
consider not pursuing on our legal threat against him for slander and
defamationOur reputation speaks for itself and our long list of satisfied
clients does as wellWe only wish we could make everyone happy all the time,
but I think we all know that's just not the reality of lifeWe are proud of
what our firm has accomplished over the years and will continue to provide top
notch service as we always have
Thank You and we await your response as to withdrawing your complaint

Mr. [redacted] received an in-office consultation on 8/4/14.
He retained our firm with $600 on 10/24/14 with a debit card
over the phone at his request per the following text message: JP – “Hello
[redacted]... My bonus was not as much as I thought so cancel the prior amounts and i
will do at least 600 per paycheck/ every two weeks so please ask [redacted] to pull
$600 today. I will make another pymt in two weeks... Thanks [redacted]”
At this time, the payment was processed, a physical file was
created, a bankruptcy software database file was generated, an accounting
database file was created, and a letter was mailed out to the client confirming
that our firm is representing him in this matter.
Subsequently, the client came in to pick up a client folder
on 10/10/14.
On 10/24/14 Mr. [redacted] made another payment of $600 towards
his case, again, over the phone with his debit card.
On 11/17/14 Mr. [redacted] requested a refund.
On 11/26/14 – a client refund sheet was generated listing the
work that was already done on the case and a check was generated for the client
deducting fees earned for the work listed above which was already done on the
case including the consultation, new client set-up and petition creation, case
review by an attorney (which was waived), and client correspondence.
It is uncommon that a client does not recognize that once
they retain our services, we begin the process of preparing their
representation which requires effort on the part of non-attorney employees as
well as attorneys. The firm billed out the earned fees and returned the
remaining funds to Mr. [redacted] in the form of a check and he threw it back at our receptionist.
We want all clients to have a good experience; and, the vast majority do. This
is an unfortunate situation, however, the procedures are the same for all
clients and Mr. [redacted] was treated no differently than any other client would
have been. We regret that we have lost his business; however, our procedures
are consistent, fair, and have been in place for quite some time; and, the vast
majority of clients understand the concept of earned fees for valuable work
already completed on a case.
We have apologized to Mr. [redacted] for any inconvenience and we have Mr. [redacted]’s check available for him to pick up or
we can mail it if he prefers. We hope this resolves this issue and look forward
to continuing to provide the best service in San Diego as one of the largest
bankruptcy filers in San Diego County.

This Law Firm has repeatedly tried contacting this person over the last 2 months and he refuses to return our calls.  Instead he has filed a baseless bar complaint with the [redacted].  Notwithstanding the forgoing, our Firm was successful in obtaining a significant reduction on the Money Judgement for which he retained us to settle.  Despite the retainer he signed, and included herein, stating there is no guarantee that our office can settle the debt, our office's established relationship with creditor attorneys, particularly the one in question, did in fact result in a victory settlement in this matter.  Attached is our file on this matter, including the retainer agreement, our privileged work product, and confirmation of the settlement.Mr. [redacted] is in breach of the retainer agreement he signed, which is a legally enforceable, contract,  by not keeping in contact with us or returning our calls.  Mr. [redacted] is evidently under the belief that these frivolous complaints will somehow provide him with further leverage in resolving his financial issues.  If anything it has only hampered his financial well being.If there is anything else I can provide please do not hesitate to contact the undersigned.[redacted]@doanlaw.comDoan Law Office

I authorize that Doan Law Firm may provide the Revdex.com with any information needed regarding my case # [redacted] Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com
 
First of all I my complaint is against [redacted] and his
unethical practice. Since he didn't write the last response (unless he speaks
in 3rd person) I would like to add irresponsible to my list. 
I would like to address the letter anyway as I don’t
appreciate the lies. Let’s begin: 
After researching, I read that there was a law passed in
2005 which mandates a pre-credit course and a post counseling course. These
courses are $9.95 for each course. When I spoke with [redacted] he never explained it
this way. I actually thought the credit course was an elective course. I advised
him it wasn’t necessary and that I would pass on the credit course since he
quoted me $200.00. This was during my free consultation. When we consummated the
deal or agreed on terms of the fees weeks
later he said he would throw in the course. At this time, I didn't
understand why as again I didn't think it was necessary. Now I know why he was
so animate!!!
 In regards to the receptionist stating I threw the check
(now imagine me or anyone throwing a check….how far do you think it would go,
this is not only funny but I can’t wait to see the receptionist swear under
oath and share this story with a Judge!!). Anyway, it is not true….here is the
truth. 
After receiving the call that my check was ready I drove
down to [redacted]’s office. I arrived and went into the office. I advised the
receptionist who I was and that I was here to pick up a check. She handed me a
check. I began to roll out when I thought I should check the amount. I did and
it was about $500 less than what it should be. I commented to the receptionist “you
charged me $500 for taking two payments” and she said “there is an itemized
invoice” I didn't look I just placed the check on the door sill and while I was
rolling out I said “I will see him in court”[redacted]This is the truth, they are stating that I threw the check and swore to
the receptionist is not true and a Lie! 
In the letter whoever states that [redacted] has no
disciplinary action well they haven’t read blogs on Yelp. 
Now, whoever is reading
this from the Revdex.com please go to [redacted]law.com. Go to the Yelp section on their
website and click on Escondido. You
will see blogs with stories similar to mine. Here is the funny part. I guess
[redacted] was reading these blogs and was checking to see if these individuals were
real and I guess they were except for one. The funny thing is he responds to
this false Blogger and states and I quote “If
we fall below even par we want to
know about it and have no problem refunding fees”.  Here is a statement from someone who has
stated multiple times that they don’t refund. The best and funniest part is
this is the only blogger he responds to!! Why doesn't he respond to the other
bloggers who are waiting and wanting refunds!!!! Talk about incriminating
yourself!
 
Overall, I want to thank you Revdex.com for allowing me an
opportunity to vent and I would like to
thank whoever wrote the last letter because thanks to you, you led me to find
information on [redacted]’s office on Yelp and on your website. The question is will
I retreat my complaint, the answer is “NO”. I have written to the State Bar
Association where my case against [redacted] continues. I am actually sending [redacted] blogs to the State Bar today! Depending on the outcome and if I am
satisfied with the State Bars Decision I will pursue a legal defamation and
slander suit against [redacted] for the lies and fabrication of the truth.
 
I am not interested in responding any more as we are just
going back and forth with no progress and especially since [redacted]’s
irresponsibility is a waste of my time.
 
So, I hope to see [redacted] in court, especially the
receptionist.
 
Sincerely,
 
[redacted]
P.S just to reiterate, we are getting nowhere with this communication. I will await the State Bar's decision and then proceed legally, thank you.