Doan Law Firm

Due to attorney client confidentiality, I can not discuss the details of this client's file. I can state unequivocally that this firm was hired over 2 years ago by this client for legal services which required fees to be paid under a signed contract, payable two years ago.  Despite breaching...

the contract by failing to make the payments, we continued to represent this client by way of modifying her agreement such that she can tender monthly installment payments via a pre-authorized debit authorization in lieu of having to close her file.  Recently, due to  either an accounting error on our behalf and/or the client failing to communicate with us, we ran a payment on her debit card in accordance with our firms policies and procedures and with the client's written authorization.  When the mistake was brought to our attention I immediately notified the client I returned the payment to her debit card, as well as advised her that I would investigate the mistake and get back to her asap, again with my appologies.  The same day I responded back to the client explaining what I believed to be the cause of  the mistake, but that in order to bring closure on the issue, I stated that I needed to talk to my CPA. Unfortunately, and as I expressed that same day, our CPA's father had just passed away and, accordingly, he was away for a funeral.  I then stated that I would nonetheless follow up with her in the next few days once my CPA returned to the office.  This however was not enough for this client and she immediately commenced a campaign to smear our firm's image and reputation by publishing slanderous as and libelous information about our firm on the internet.  It was so extreme that she actually stated that she would contact every online review company and publish our firm is out to defraud and steal from people.  This was over a payment of $100.00 which again, was mistakenly debited by us but immediately returned to the client when she contacted us.  If we were out to defraud her we would not have returned her monies immediately.   Our legal representatives are presently monitoring her tortuous interference with our prospective business activities and will be filing a civil complaint if such is warranted.  As she is now a hostile, we are ethically prohibited from continuing the attorney client relationship, due to the resultant conflict of interest, thereby preventing us from continuing to represent her.  We have since provided her a full accounting of all fees received by the firm as well as an accounting of work performed on her file.  Thank you for you consideration. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[redacted] states that on 10/10/14 I picked up a packet, this is not true. I have been to the office twice, when I had my consultation and to pick up a check for what I thought was the full amount of payments made. He states that by sending a text and having a receptionist run a credit card twice is worth taking $500!! The more I read the more upsetting it gets especially when he claims how his firm provides the best service. Revdex.com please note, his firm charges over $200.00 for a credit counseling course that needs to be taken during a BKP. I understand that the cost is about $5-$20 so for them to charge over $200 when most firms are charging this amount is unethical, unprofessional and flat out greedy!In addition, Revdex.com I don't believe there is any need for further assistance as I have filed with the State Bar Association. I researched and BKP attorney's have to have a "Signed Fee Agreement by both Parties". As I mentioned I never signed anything so I believe the State Bar will bring closure soon as he is in violation of this procedure. Overall, the bottom line is this. [redacted]'s last email as a cease and desist, he even threatened to get a restraining order against me. He also threatened me with slander and defamation suit, so please do me a favor and let him know he could but when "it's all true there is nothing he can do"!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Wow, I can't beleive they are saying they told me all this in my first consultation. All they told me was that due to our income we could not do chapter 7 but would definitely be able to do chapter 13. And if they would of told me that there was a chance I wouldn't be able to do it due to equity I would of never agreed to throw away my $$ and gamble like that, I am not stupid. They are making it out to seem so perfect of course and rip people off like me. I can't believe I fell for their lies and now they trying to twist things up... I just don't understand them. I can't believe they are allowed to do this lie to you about services and then don't deliver and take your hard working $$. Who would agree to pay all that $$ for nothing can you please tell me. Again they never told me anything at the 1 st consultation about a chance it couldn't work due to equity all they said was yes yes yes we can help you and sign on the dotted line to start taking $$ out of your bank....
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com, please do not be fooled by this man simply because he is considered to have a law degree. His response is riddled with out and out lies. By continuing to give this firm an A+ Revdex.com rating you are not letting the public know the truth. I myself never even signed a contract with this company my husband did. When he could no longer make the payments I called them and asked if I could take over making $100 payments each month. I was told yes. It was NOT a pre-authorized debit authorization. I used different cards, never the same. I made the payments over the phone at different times. There was no agreement and CERTAINLY not a written one. I am appalled that just because he is a lawyer this man can make bold face lies and expect you to believe him. 
Also a lie, this lawyer states this is a one time $100 issue. When his firm took an unauthorized $100 without my permission in March, I called and was told they would refund my money. They never did. I called in April and said since they never gave me my money back to apply it to April. I made no accusations. I made no complaints. I did ask why they had that card number on file and was told they had kept it on accident. I asked to have it immediately shredded and was told they would. Not two months later I had TWO pending charges taken from my checking account. This is now a total of $300 that has come out unauthorized by this company. Because it is a checking acct the $200 was withdrawn even though the charge was pending. I immediately called the lawyer and was told AGAIN sorry, it was a mistake. I asked AGAIN why they had my card number on file and was told AGAIN it was an accident and they would shred it. Eventually one charge fell off and this time the lawyer did return the other $100. Now I ask you, after over 2 months of mishaps and $300 of unauthorized charges withdrawing money from my checking account, is it not my right to complain publicly about this company? And when I did complain truthfully and publically rather than an apology this lawyer continued to use unethical tactics. He called me a terrorist and cancel my contract with him. He made an accounting of monies I owe him above and beyond the $4400 we paid already and marked the hourly rate of more than $300 with a title of "other". He is asking we pay him even more now after charging us to close our file against our wishes and the "other" category. We have asked him more than three times to please elaborate on what the "other" is he is charging us for and could he please not charge us the hours for closing the file since we didn't want him to and still won't respond. Please do. It make another family go through with this company by giving them a false and inflated Revdex.com grade. This has been awful for my family. We can't even hire another lawyer because [redacted] will not return our money and now, recently diagnosing sed with cancer, all monies is going toward treatment. I beg you to not be fooled by this man and his slick words. He is not being truthful.
Regards,
[redacted]