Dobrin Property Management

Revdex.com spoke with a representative who advised that initially the security depsoit was reduced by $75 for cleaning and $405 for painting, which was 2/3 of their cost for the painting work to be done. After speaking with the customer, they offered to reduce the fees for painting to $250 and cleaning to...

$50. The remainder of the deposit was mailed and the tenant was informed.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Dobrin Property Management, LLC regarding complaint ID...

[redacted].
Regards,
[redacted]

Dobrin Property Management has no record of receiving a rental reference request for Ms. [redacted]. 
Please feel free to contact our office at [redacted].

We wanted to upgrade the apartment we prepared for [redacted] and [redacted] and hired a thrird-party contractor to stain the hardwood floors, which normally takes 1 day to dry out.  We could not anticipate the newly stained floors would take so long to dry out.  We hired a...

contractor who promised to turn the apartment by 4:00 PM on 02/22. It was finished but when property manager checked the apartment there around 1 pm that day, she saw the floors were still wet. The tenants picked up their keys, i.e., took possession to the apartment. We suggested that they do not move furniture to the bedrooms and living room because the floors were still wet. We discounted the rent for 1 day (i.e., did not charge them for 02/22). It was not until 7:47 PM on 02/24 that the tenants put a request through the Tenant Portal informing us that the floors were still wet. Apparently, they called the office at 10:00 PM on Friday (02/24) and of course, nobody answered. On 02/22, when the tenants picked up the keys, we specifically informed them that the office hours were 8:30 AM through 5:00 PM, and the office was closed after hours. We also informed them that there was no after-hours phone line. On the morning of 02/25, Saturday, despite the fact that the office was closed, we were at the apartment remediating the floors that were still wet. We hired additional contractors, removed the stain, and sanded all hardwood floors. As we found out, the original contractor put a coat of stain that was twice as thicker as it should have been.  The apartment was ready to move in on Sunday (02/26). Thus, we remediated the problem within 1.5 days. At 12:00 PM on Sunday, 02/26, the property manger informed the tenants via email (attached here) that the apartment was move-in ready, that we would not charge them rent for the period of 02/22 - 02/26. We also offered them to help with their move-in (provide people and truck during normal business hours, and even after normal business hours, if they needed so). In the morning of 02/27, the tenants came to our office with their father screaming at our staff and requesting their money back. They confirmed that they have cancelled the rent check they made to us, and requested we return them their security deposit of $[redacted]. After screaming for a while and being disrespectful to our staff, they said they would come back at 1:00 PM to pick up their check, and left the office.At 1:00 PM on 02/27, upon tenants' return, the property manager met with them, and explained that according to [redacted], Paragraph 55-248.21 "Noncompliance by Landlord":Except as provided in this chapter, if there is a material noncompliance by the landlord with the rental agreement or a noncompliance with any provision of this chapter, materially affecting health and safety, the tenant may serve a written notice on the landlord specifying the acts and omissions constituting the breach and stating that the rental agreement will terminate upon a date not less than 30 days after receipt of the notice if such breach is not remedied in 21 days.We were informed about the floors that were still wet on 02/24 at 7:47 PM. We remediated the problem, and had the apartment move-in ready on 02/26 at 12:00 PM. Thus, we took 1.5 day to fix the problem while the law allows 21 days. Also, the law states that the Lease will terminate only if the landlord does not fix the problem within 21 days. We also offered the tenants credit of rent for 02/22 - 02/26.However, despite the Lease and the existing law, the tenants chose to terminate the Lease Agreement with us. At our meeting on 02/27 in our office at 1:00 PM, the property manager also pointed out the tenants and their father to [redacted], Paragraph 55-248.35, Remedy after termination, according to which: If the rental agreement is terminated, the landlord may have a claim for possession and for rent and a separate claim for actual damages for breach of the rental agreement, reasonable attorney's fees as provided in § 55-248.31, and the cost of service of any notice under § 55-225 or § 55-248.31 or process by a sheriff or private process server which cost shall not exceed the amount authorized by § 55-248.31:1, which claims may be enforced, without limitation, by the institution of an action for unlawful entry or detainer. Actual damages for breach of the rental agreement may include a claim for such rent as would have accrued until the expiration of the term thereof or until a tenancy pursuant to a new rental agreement commences, whichever first occurs; provided that nothing herein contained shall diminish the duty of the landlord to mitigate actual damages for breach of the rental agreement. As well as showed them [redacted], Paragraph 55-248.15:1, Security deposits, according to which:Upon termination of the tenancy, such security deposit, whether it is property or money held by the landlord as security as hereinafter provided may be applied solely by the landlord (i) to the payment of accrued rent and including the reasonable charges for late payment of rent specified in the rental agreement. [...] The security deposit and any deductions, damages and charges shall be itemized by the landlord in a written notice given to the tenant, together with any amount due the tenant within 45 days after termination of the tenancy and delivery of possession.We talked to tenants and their father in our office, and explained that we were going to mitigate the damages they caused us by their termination of the lease, i.e., we had put the property on the market and will re-rent it. However, until it is re-rented or until their lease expiration (07/22/2017), whichever happens earlier, they are responsible for the rent payments. We explained that we would be returning their security deposit within 45 days from their notice of termination, which was given to us on 02/27/2017. We shared all the printouts of [redacted] and suggested they contact their attorney who hopefully, would be able to advise them on the applicable law, and explain they they are responsible for rent payments until the apartment is re-rented, and that they do not have any claim for security deposit until at least 45 days from their notice of termination. It is unfortunate that the tenants try to use Revdex.com to put influence of the company and to get their security deposit back despite of their early termination of the Lease Agreement and in contradiction to what the [redacted] provides.

We will offer [redacted] a 20 month lease at 1400 as she requested. Applications fees are not refundable. The interaction went as follows;I would like to address the case # [redacted] Ms. [redacted] had shown interest in several of our properties around the time of 9/23/15.  At the time of the...

showing we were extremely upfront with Ms. [redacted] about what to was to be excepted with the lease so that we did not have any miss understandings.Stating that our company would like to turn this property over in August and that the lease would be short term. Also that the market rate at this time for the house is $1,600, however there is an automatic renewal in the lease which will be priced at what we think the house is worth come August due to the renovations we are currently undergoing. Explaining that it would be somewhere between $1,800 - $2,000. We accommodated there finical needs and we had all came to an agreement that they would pay $1,400 a month instead of $1,600. Ms. [redacted] and her boyfriend had put in applications, each with a $25 application fee for the 5 bedroom 3 bathroom property. Ms. [redacted] had also put down a security deposit of $1,400.Due to the fact we had spoken about what was to be excepted with the lease at the time of our showing, I assumed there would be no miss understandings so we processed her applications and deposited her security deposit. Once we sent Ms. [redacted] the lease, she was extremely upset and started to make false accusations toward our staff and company. Ms. [redacted] asked for her security deposit to be returned on 10/5/15. We tired to negotiate and come to a good compromise with Ms. [redacted] but ultimately could not. Our company returned Ms. [redacted]'s check two hours within the same day (10/5/15) with zero hassle. The $50 dollars Ms. [redacted] is asking to be refunded, is our application fee. $25 per application. On our application it states this fee is non-refundable due to the fact we use that money to run credit checks. Our company tired to accommodated Ms. [redacted]'s needs as best as we could. We lowered the rent to less then market rate. Waved the pet security deposit fee of $250. Was in the process of having the property cable ready as request. Our company is sincerely sorry for any inconvenience this situation may have cause them.

What Matt F[redacted] did not mention is that when he and his housemates moved into the house, it was all freshly painted with all new paint in all the premises. Upon moving-out, all the walls and ceilings were damaged with areas of damaged paint, dirty walls, scratched walls, holes in walls all over...

the house.  The amount of damage was a damage beyond a reasonable wear and tear and required our company to hire painters to repair the sheetrock from holes in walls and repaint the house.  Moreover, what Matt Flanagan did to mention was that he and his roommates were charged 2/3 of the costs living 1/3 to be covered by our company as a reasonable wear and tear for the tenants who lived in the house 12 months only. Furthermore, all the bathroom and kitchen fixtures along with the oven, range and kitchen cabinets were dirty and required a deep clean.  The light bulbs were missing and the blinds were broken. When the tenants moved in, they were given all new light bulbs and blinds and had to maintain it, as per their lease agreement. Additionally, the tenants left trash all around the house and grass was well overgrown.  We reached out to Matt and his housemates and indicated that they had to pay the balance of $488.33. As of now, no balance was paid.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Attached are copies of the invoice I received as well as the email I sent requesting a breakdown and photos of the claimed damages. I never received a reply or any correspondence for that matter. I have asked multiple times for a copy of my move in and move out inspections and I was told by another tenant having the same issue that these documents were "shredded when the old employees quit." 
As for my apartment being renovated, there was a Dobrin employee, Sophie G[redacted], who lived in the apartment prior to my move in. She later moved into the unit under me, which was the newly renovated unit. My apartment was missing floor trim and was not completely redone at the time I took ownership. This was all documented in the move in inspection that was submitted to Kayla Blair, property manager at the time.
the only "holes" made in the walls were from pictured that were hung and the approval of the property manager. No damage was done to the Sheetrock to amount to my full deposit of $825. 
 
What seems suspicious to me is my next door neighbor was charged for the same exact damages to her apartment, as well as multiple people complaining about the same issue on social media. I saved one of the complaints before Dobrin deleted them off of their Facebook page. 
This company needs to be stopped from robbing people of their security deposits, no fixing any damages, and using tenants money for routine maintenance on apartments they refuse to keep up. 
I am in no way responsible for "tile grout" or peeling privacy screens on bathroom windows that was clearly documented in a move in inspection that is conveniently nowhere to be found now. 
I am still requesting my security deposit back as well as the excess charges amounting over $700 to be dropped. I refuse to pay for any so called damages to the property that Dobrin cannot prove are my fault. 
Thank you,
 
[redacted]

Review: I had endured living under a Dobrin Properties home for a year and it was the most horrifying experience in my whole life.

My struggle in the moment: On the way out, my old room-mate and I left the apartment in mint condition and they are deducting $600 out of a $750 security deposit for "painting fees" and have refused to give us a receipt over two weeks time. We've heard this is happening to many other people living under this horrible business and we want to fight the good fight. The Move in conditions were simply unlivable, as stated on our move-in form.

Previous information: We informed our landlord that we were living underneath [redacted] and [redacted] dealers (who we later found out had previous felonies) and was flat out ignored. There was an incident where one of their friends jumped through my window and beat me up. I begged to break lease and the cop who I filed the report with ensured to both me and Kayla Blair, from Dobrin, that we were well able to do so. Dobrin simply refused and A couple weeks later there was another incident. The men upstairs beat a woman to a [redacted] pulp and another cop promised me, again, I was entitled to break lease and the upstairs neighbors were to be evicted. He told Kayla dead in the eyes that what she doing was wrong. Kayla then obliged to evict them and ignore us. One neighbor was sent to jail for a previous felony and one fleed the city because he was living illegally on their sofa, dealing. I would wake up in the middle of the night thinking someone was coming for my life. I then found a new place and Kayla told me something along the lines of "you had 30 days to break the lease. Sorry you should've known that." and made me pay the last two months rent.

What these people are doing are flipping [redacted] houses and convincing college students to live here and it's frankly an unsafe detriment to our city. You can read their facebook reviews, I am not alone here.

Thanks for your time.

Kind regards,

[redacted]Desired Settlement: Full Refund security deposit sent to both me and my old room-mate, Tyler Harvey. If they need $60 for painting fees, so be it. $60 out of $750 is where I draw the line. If theres any refund for the last two months where I wasn't living there that would be greatly appreciated. Also, some sort of formal apology on Dobrin Properties Letter head would be greatly appreciated. My life was put at stake many times due to their negligence.

Business

Response:

Revdex.com spoke with a representative who advised that initially the security depsoit was reduced by $75 for cleaning and $405 for painting, which was 2/3 of their cost for the painting work to be done. After speaking with the customer, they offered to reduce the fees for painting to $250 and cleaning to $50. The remainder of the deposit was mailed and the tenant was informed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: [redacted] kept all of my son and his roommates security deposit after they move out (July 30 2014)of his rental property in the amount of $1900.00 . Few days before they move out his worker did a pre inspection of the house and they were told what needs to be cleaned and repaired which my son and his room mates did. When I asked [redacted] back of the security deposit he told me that he is not giving them anything, He said that he have to clean and fix some more stuff . I asked him for an itemized list of what he was talking about and he told me that he is going to send me one but never did. I tried contacting few times but I can't get a hold of him.Desired Settlement: I would like him to give at least some of the kids security deposit.

Business

Response:

Revdex.com spoke with [redacted] from the business and she stated that the security deposit was $2,000 and the repairs to the house cost $4,500.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Renting an apartment under Dobrin Property Management has been the most awful living situation my roommate and I have ever encountered.

There are two issues I would like to address:

First and most importantly: Our security deposit. The day we moved into our unit, we discovered the place to be a mess (we took dozens of pictures and would be happy to send them to you). From the bathroom, to the two bedrooms, the place was trashed. Dirt, sandpaper dust, trash, tape on the fixtures and doorknobs, and a disgusting toilet are only a portion of the mess that we found. The landlords sent someone the following day to clean the apartment, but they did a half-asked job and at that point we had been forced to clean most of it ourselves, as well as having to unpack our belongings on top of the dirty surfaces.

Upon move-out, we are being returned $220 of our $750 deposit. Their reasoning was $75 deducted for cleaning (even though we scrubbed the apartment before leaving to the point where it was the cleanest we had EVER seen it) and $405 for "paint" of which they said was 2/3 the cost of the total $675 for painting. I asked for a detailed receipt, and since then it's been a week, and I still have not received one. The unit was a tiny 2-bedroom and $675 for paint and labor is ridiculously and unnecesarily high.

Second, we had our apartment broken into earlier in the year due to the drug dealers living upstairs (one of which is now in jail [he was a felon] and the others evicted). My roommate was robbed & assaulted (along with another girl and her dog in a separate instance) and wanted to break the lease, which the police informed my landlords that they absolutely should allow. They gave us the opportunity to, and a month later when my roommate found a new apartment, they then decided to disclose that we only had 1 month from the incident to break the lease, and they no longer were offering the opportunity. My roommate moved out and was forced to pay for rent for 2 apartmentDesired Settlement: At the least, we would like our security deposit returned in full. A refund for the 2 months that our lease should have been available to be broken would be ideal, but I know that's not entirely realistic. After an break-in assault and robbery, a girl and her dog being beaten in the unit above us, along with all of the emotional distress we have been left with, and not to mention leaving the unit cleaner than they prepared it for us upon move-in, I feel that we are being robbed.

Business

Response:

Revdex.com spoke with a representative who advised that initially the security depsoit was reduced by $75 for cleaning and $405 for painting, which was 2/3 of their cost for the painting work to be done. After speaking with the customer, they offered to reduce the fees for painting to $250 and cleaning to $50. The remainder of the deposit was mailed and the tenant was informed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: We inquired about a property available to rent. The property was listed at $1600 for a 5 bedroom, 3 bath. After being stood up for our first appointment, we were able to view the house. After looking at the property, the property manager explained that they would lower the price to $1400, as it truly is a 3 bedroom (the attic and dining room were considered bedrooms however they had no closets and lacked two exit points.) We paid $50 to apply and were required to submit a security deposit of $1400 at the time of submitting the application. Within a few days our security deposit check was cashed with no notice of approval or delivery of a lease agreement. After multiple phone calls and emails over a weeks worth of time we finally recieved the lease, which stated that a) the lease was only good for 9 months (on the listing it stated 12 months) and b) that the renewal rent price would rise to $1800, $400 more than the original lease agreement. We battled them to get our security deposit back and they were extremely unprofessional throughout the whole process. We never would have submitted an application and an application fee knowing these lease terms. They were extremely deceptive and believe that they should refund our application fee and in turn apologize for all of the inconveniences they have caused. The way that they practice business is so disrespectful and I would hate for anyone else to go through what we went through with them. Absolutely terrible.Desired Settlement: We would like a refund of our application fee ($50.00) as well as a letter of apology.

Business

Response:

We will offer [redacted] a 20 month lease at 1400 as she requested. Applications fees are not refundable. The interaction went as follows;