Complaint: ***I am rejecting this response because:
This correspondence is in response to Revdex.com's request of me for follin daysThank you for the Revdex.com emailing me pdf documents (each for a billing statement from ***)That was the first that I had seen either of the statements, and even though I had requested information from Doctors' Collection Service, Inc on 08/22/This is all very strange and is going to necessitate substantial research particularly because of the age of this, and my records are at another location. I had prepared a response to you (Revdex.com) indicating that I would like Doctors' Collection Service, Inc to mail me hard copies of the two (2) year *** statements AND to respond to information in the paragraph belowI did not email you that "composed" response because I have recently received an envelope from Doctors' Collection Service, Inc which I hope contains hard copies of the two (2) above mentioned items, and would hope that they might now have answered the question(See paragraph below.)
The following is copied/pasted into this correspondence because it was contained in the original complaint under "Desired Outcome/Settlement", but was not included in the first response from Doctor's Collection Service, Incto Revdex.com
"BE CERTAIN to tell me that you have not submitted deleterious information to the Credit Bureaus." Therefore, this is now a second request of thatI shall await this response.
This situation will be thoroughly reviewed to determine whether or not either of these statements/bills are valid outstanding balances and the necessary action(s) will be taken, accordingly, and as swiftly as possibleThe initial opinion is that they are not valid
Please be reminded that this is the first I have heard of or seen this informationIt is nearly three years oldIt certainly makes one wonder what was going on for three years. This could indicate that there is an important systemic issue and that I might not be the only patient put into such a position
Summarily, I will be giving this my full attention, attempting to retrieve and compile any relevant information, and will be logging time increments to be billed at $45.00, plus expensesto provide the research into this that ***, through Doctors' Collection Service, Inc has requested of meI will temper the time put into this to not negatively affect my physical healthAdditionally, and finally, please be aware that this is just beginning at the time where many people, myself included, are going to be celebrating three major holidays within the next weeks
Sincerely,*** ***
Complaint: ***
I am rejecting this response because:Doctors Collection service has had more than enough time to remove this accuratelyMy credit is being affected and your not taking responsibility or responding in a timely manner
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:
Once I get the bill, I will call again and see if the insurance company has itWe couldn't match the amounts you listed with any bills they haveCalling Providence didn't help either as they don't have a record of itThis is Wendy in the Providence Business Office and my understanding the creditor you represent? *** certainly told you that I lived in Miami and was responsible for the billIt wasn't until I provided my home address that I was told you can't send me a bill because you are not licensed in ***I'm glad you got your licensing in *** as it makes this an easier process.
It's complicated, but you have the relocation part incorrect We are in the process of relocating TO *** from ***(not the other way around)
Sincerely,*** ***
Complaint: *** because I want you to show me those bills from *** *** *** in the month of February with my name and signatureYou can send one to me and one to the Revdex.com
i***I am rejecting this response because:Sincerely,*** ***
We did receive the VA adjustment from our client on 7-12-the balance is zero on this collection account.Our office is in the processof deleteing this from Mr *** credit report.We did supply Mr *** with A letter that the account is being deleated and totally removedfrom all credit bureaus.If
further attention is needed in this matter from Mr *** he may call me personally. Lisa M***Collection ManagerDoctor's Collection Service Inc907-277-
The collection account in our office for *** ***:We did not purchase this account,we are not debt buyers we are A collection agency that our clients turn overto collections when they do not get paid for services rendered.The account mentioned is balance after the patientsmedicaid this is her
co-payOur office will remove the account from her credit report and return the account toour client and she can request further information from them. Thank YouLisa M***Collection Supervisor***
Our office has seven collection accounts for Ms *** we have left messages and sent letters to her with no response.When we called her atwork we finally got A response she requested itemized statements on her accounts and we mailed them out 11/24/We contacted our client and they
responded that they also have sent many letters and left messages with no responseWe try not to contact people at work but if they will notrespond to our letters and home messages it leaves us no choiceIf she told us she could not talk at that time we would ask for her to call us backat A more convenient time for her.Our office will not contact Ms *** at work again but I recommend she contact our legal department if she wouldlike to resolve this matter. Thank YouLisa M***Collection Mananger
Complaint: ***I am rejecting this response because: I have the recording of he conversation on 8/19/where Carmen did not verify my identity nor was she "professional" by any meansI have spoken with an attorney and have come across FDCPA violations on that callThe manager did not acknowledge the violations that day or in her responseShe also stated that I asked for Carmens manager when in fact I asked for her managerShe would not get me to her supervisor or the director of the companyWould not give me the name or number of her boss because as she put it "there is no one I could talk to higher than her"The FDCPA clearly states that the mini Miranda needs to be stated on "all communications" with the debtor when regarding a debt.Sincerely,*** ***
Complaint: ***I am rejecting this response because:
I still don't have the billing information I have requestedIt needs to be sent to: *** ** *** *** *** *** ** ***Once received I can call up the insurance company and the hospital AGAIN to see why they don't have a record of this bill and you do?
I've paid all my bills according to the creditor you say represents youI have proof of this, but without your billing information I don't know what to give youMy son had numerous hospital visits and bills I just need to know which one to send youHe also had a cancelled procedure that was mistakenly billedIs this the same one? I don't know without this information, do you? The fact that you haven't provided our authorization to bill and a sign in sheet for the procedure for the date of service leads me to believe it is this event.
You spoke with both *** and myself in July of and we advised you that the correct address for billing was *** ** *** *** *** *** ** ***
This was a joint dispute for both myself and ***, if she needs to file one independently it is fineRegardless our home address at the time and mine was the one provided and you refused to take itFor the record, it was fixed with Providence Hospital at the time too
Sincerely,*** and *** ***
Our office received A collection account for *** *** on 7/18/for $our first letter went out to her on 7/19/which informs her the account has been turned to collections.Our office uses A pitney Bowes
machine that folds and seals our letters and I have never seen one go out that
has not been sealed.We received another collection account for *** on 10/3/for $and another letter was sent to her informing her we have another collection acct for her.She did stop by our office on 8/22/and dropped off A note off asking for our office hours and more information on the accountWe put the request in from our client for the itemization on her accountWhen we received the second acct from our client another request was put in for the itemization on the second account
We have no phone number for *** so we are unable to call her and discuss this matter.I am enclosing the itemized statements in A attachment for her convenience.This will validate her debts
Any further questions can be directed to me at any time
Thank You
Lisa M***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: *** Section 623(5)(A) says: “In generalA person who furnishes information to a consumer reporting agency regarding a delinquent account being placed for collection, charged to profit or loss, or subjected to any similar action shall, not later than days after furnishing the information, notify the agency of the date of delinquency on the account, which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action.”I am rejecting this response because:Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Our office received nine accounts from our client on July 17th for *** *** (patient being her minor child)A letter was sent to *** informing her of the accounts being sent to collections. We did receive A letter from ***wanting us to remove
them from her name and put them in the name of the minor child fathers name.She is the motherof the child and is responsible for medical services for her child.We can not switch names on accounts. Another statement was sent to *** on 9/14/and A message was left on her voice mail.Ms *** can call me personally and I can discuss this matter with her.Thank YouLisa M***Collection SupervisorDoctors collection service Inc.***
These accounts will not be deleated,they will be reported as paid when they are paid
We do not reage accounts.The dates of service on the accounts are 1-16/and 8/4/*** turned them to collections on 2/25/that is how they should show
on your credit reportYou have accounts in our office and very few have been paid.The provider's gave you and your family members services and they deserve to be paid
You are welcome to come into our office and I will personally discuss your accounts with you
Thank You
Lisa M***
We are sorry that you feel the services you received were not to your standardsI'm sure Providence would be very helpful in looking into your
dispute they are very good in resolving patient concernsI can assist you with A person you can talk to about your dispute,she is very good at
helping
patients resolve problems*** *** ***I will put your account in A disputed status for days and will check with *** to
see if your dispute is resolved
Thank You
Lisa M***
In regards to *** * ***:
Our office has several accounts for Mr ***,we have sent him letters through out the years and have made many attempts to set him up on payments
We would be more than happy to send him copys of his bills
Getting our providers paid for the services rendered to him
is our goal and we are fully willing to work with him on his responsibilities
Thank You
Lisa M***
We will send the billing information again
You could also contact our client Providence Professional fee department and they will verify this is A valid debt
The date of service was 2/16/and the account number is ***You should also have your explanation of benefits
from your insurance company that shows the payment they made on this account.When we spoke with *** she never
told us she was relocating to another state
Thank You
Lisa M***
Our office received A collection account from Providence hospital for *** *** (Patient her minor child) On 9-18-
The ***s requested A itemized statement and it was mailed to there *** *** ** *** ** ***
We have no knowledge of A *** addressProvidence hospital
has informed us the original charge was $the balance
turned to collections is $which is the balance after the insurance paid there portion
WE have never been informed by *** *** that she is disputing this bill
Thank You
Lisa M***
Collection Supervisor
To Revdex.com,
Re: *** ***
I have enclosed A copy of the receipts for the two payments
Mr *** has paid.We can not guarantee the united states postal
service delivery service.The payments have been posted to his
balance and the credit bureau will be notified(practice)
Thank
You
Lisa M***
I am very sorry for your situation.I spoke with my client and they said they never tell patients what their portion is until the insurance is billed and makes payment,this balance includes A portion of your insurance deductablewhich you are responsible for.This balance is going to have to be paid
before we can report to the credit bureau as paid in fullOur office charges interest which is legal in the state of Alaska.Please call me personally and we can discuss this matter.Thank YouLisa M***collection supervisor907-277-
Complaint: ***I am rejecting this response because:
This correspondence is in response to Revdex.com's request of me for follin daysThank you for the Revdex.com emailing me pdf documents (each for a billing statement from ***)That was the first that I had seen either of the statements, and even though I had requested information from Doctors' Collection Service, Inc on 08/22/This is all very strange and is going to necessitate substantial research particularly because of the age of this, and my records are at another location. I had prepared a response to you (Revdex.com) indicating that I would like Doctors' Collection Service, Inc to mail me hard copies of the two (2) year *** statements AND to respond to information in the paragraph belowI did not email you that "composed" response because I have recently received an envelope from Doctors' Collection Service, Inc which I hope contains hard copies of the two (2) above mentioned items, and would hope that they might now have answered the question(See paragraph below.)
The following is copied/pasted into this correspondence because it was contained in the original complaint under "Desired Outcome/Settlement", but was not included in the first response from Doctor's Collection Service, Incto Revdex.com
"BE CERTAIN to tell me that you have not submitted deleterious information to the Credit Bureaus." Therefore, this is now a second request of thatI shall await this response.
This situation will be thoroughly reviewed to determine whether or not either of these statements/bills are valid outstanding balances and the necessary action(s) will be taken, accordingly, and as swiftly as possibleThe initial opinion is that they are not valid
Please be reminded that this is the first I have heard of or seen this informationIt is nearly three years oldIt certainly makes one wonder what was going on for three years. This could indicate that there is an important systemic issue and that I might not be the only patient put into such a position
Summarily, I will be giving this my full attention, attempting to retrieve and compile any relevant information, and will be logging time increments to be billed at $45.00, plus expensesto provide the research into this that ***, through Doctors' Collection Service, Inc has requested of meI will temper the time put into this to not negatively affect my physical healthAdditionally, and finally, please be aware that this is just beginning at the time where many people, myself included, are going to be celebrating three major holidays within the next weeks
Sincerely,*** ***
Complaint: ***
I am rejecting this response because:Doctors Collection service has had more than enough time to remove this accuratelyMy credit is being affected and your not taking responsibility or responding in a timely manner
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:
Once I get the bill, I will call again and see if the insurance company has itWe couldn't match the amounts you listed with any bills they haveCalling Providence didn't help either as they don't have a record of itThis is Wendy in the Providence Business Office and my understanding the creditor you represent? *** certainly told you that I lived in Miami and was responsible for the billIt wasn't until I provided my home address that I was told you can't send me a bill because you are not licensed in ***I'm glad you got your licensing in *** as it makes this an easier process.
It's complicated, but you have the relocation part incorrect We are in the process of relocating TO *** from ***(not the other way around)
Sincerely,*** ***
Complaint: *** because I want you to show me those bills from *** *** *** in the month of February with my name and signatureYou can send one to me and one to the Revdex.com
i***I am rejecting this response because:Sincerely,*** ***
We did receive the VA adjustment from our client on 7-12-the balance is zero on this collection account.Our office is in the processof deleteing this from Mr *** credit report.We did supply Mr *** with A letter that the account is being deleated and totally removedfrom all credit bureaus.If
further attention is needed in this matter from Mr *** he may call me personally. Lisa M***Collection ManagerDoctor's Collection Service Inc907-277-
The collection account in our office for *** ***:We did not purchase this account,we are not debt buyers we are A collection agency that our clients turn overto collections when they do not get paid for services rendered.The account mentioned is balance after the patientsmedicaid this is her
co-payOur office will remove the account from her credit report and return the account toour client and she can request further information from them. Thank YouLisa M***Collection Supervisor***
Our office has seven collection accounts for Ms *** we have left messages and sent letters to her with no response.When we called her atwork we finally got A response she requested itemized statements on her accounts and we mailed them out 11/24/We contacted our client and they
responded that they also have sent many letters and left messages with no responseWe try not to contact people at work but if they will notrespond to our letters and home messages it leaves us no choiceIf she told us she could not talk at that time we would ask for her to call us backat A more convenient time for her.Our office will not contact Ms *** at work again but I recommend she contact our legal department if she wouldlike to resolve this matter. Thank YouLisa M***Collection Mananger
Complaint: ***I am rejecting this response because: I have the recording of he conversation on 8/19/where Carmen did not verify my identity nor was she "professional" by any meansI have spoken with an attorney and have come across FDCPA violations on that callThe manager did not acknowledge the violations that day or in her responseShe also stated that I asked for Carmens manager when in fact I asked for her managerShe would not get me to her supervisor or the director of the companyWould not give me the name or number of her boss because as she put it "there is no one I could talk to higher than her"The FDCPA clearly states that the mini Miranda needs to be stated on "all communications" with the debtor when regarding a debt.Sincerely,*** ***
Complaint: ***I am rejecting this response because:
I still don't have the billing information I have requestedIt needs to be sent to: *** ** *** *** *** *** ** ***Once received I can call up the insurance company and the hospital AGAIN to see why they don't have a record of this bill and you do?
I've paid all my bills according to the creditor you say represents youI have proof of this, but without your billing information I don't know what to give youMy son had numerous hospital visits and bills I just need to know which one to send youHe also had a cancelled procedure that was mistakenly billedIs this the same one? I don't know without this information, do you? The fact that you haven't provided our authorization to bill and a sign in sheet for the procedure for the date of service leads me to believe it is this event.
You spoke with both *** and myself in July of and we advised you that the correct address for billing was *** ** *** *** *** *** ** ***
This was a joint dispute for both myself and ***, if she needs to file one independently it is fineRegardless our home address at the time and mine was the one provided and you refused to take itFor the record, it was fixed with Providence Hospital at the time too
Sincerely,*** and *** ***
Our office received A collection account for *** *** on 7/18/for $our first letter went out to her on 7/19/which informs her the account has been turned to collections.Our office uses A pitney Bowes
machine that folds and seals our letters and I have never seen one go out that
has not been sealed.We received another collection account for *** on 10/3/for $and another letter was sent to her informing her we have another collection acct for her.She did stop by our office on 8/22/and dropped off A note off asking for our office hours and more information on the accountWe put the request in from our client for the itemization on her accountWhen we received the second acct from our client another request was put in for the itemization on the second account
We have no phone number for *** so we are unable to call her and discuss this matter.I am enclosing the itemized statements in A attachment for her convenience.This will validate her debts
Any further questions can be directed to me at any time
Thank You
Lisa M***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: *** Section 623(5)(A) says: “In generalA person who furnishes information to a consumer reporting agency regarding a delinquent account being placed for collection, charged to profit or loss, or subjected to any similar action shall, not later than days after furnishing the information, notify the agency of the date of delinquency on the account, which shall be the month and year of the commencement of the delinquency on the account that immediately preceded the action.”I am rejecting this response because:Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Our office received nine accounts from our client on July 17th for *** *** (patient being her minor child)A letter was sent to *** informing her of the accounts being sent to collections. We did receive A letter from ***wanting us to remove
them from her name and put them in the name of the minor child fathers name.She is the motherof the child and is responsible for medical services for her child.We can not switch names on accounts. Another statement was sent to *** on 9/14/and A message was left on her voice mail.Ms *** can call me personally and I can discuss this matter with her.Thank YouLisa M***Collection SupervisorDoctors collection service Inc.***
These accounts will not be deleated,they will be reported as paid when they are paid
We do not reage accounts.The dates of service on the accounts are 1-16/and 8/4/*** turned them to collections on 2/25/that is how they should show
on your credit reportYou have accounts in our office and very few have been paid.The provider's gave you and your family members services and they deserve to be paid
You are welcome to come into our office and I will personally discuss your accounts with you
Thank You
Lisa M***
We are sorry that you feel the services you received were not to your standardsI'm sure Providence would be very helpful in looking into your
dispute they are very good in resolving patient concernsI can assist you with A person you can talk to about your dispute,she is very good at
helping
patients resolve problems*** *** ***I will put your account in A disputed status for days and will check with *** to
see if your dispute is resolved
Thank You
Lisa M***
In regards to *** * ***:
Our office has several accounts for Mr ***,we have sent him letters through out the years and have made many attempts to set him up on payments
We would be more than happy to send him copys of his bills
Getting our providers paid for the services rendered to him
is our goal and we are fully willing to work with him on his responsibilities
Thank You
Lisa M***
We will send the billing information again
You could also contact our client Providence Professional fee department and they will verify this is A valid debt
The date of service was 2/16/and the account number is ***You should also have your explanation of benefits
from your insurance company that shows the payment they made on this account.When we spoke with *** she never
told us she was relocating to another state
Thank You
Lisa M***
Our office received A collection account from Providence hospital for *** *** (Patient her minor child) On 9-18-
The ***s requested A itemized statement and it was mailed to there *** *** ** *** ** ***
We have no knowledge of A *** addressProvidence hospital
has informed us the original charge was $the balance
turned to collections is $which is the balance after the insurance paid there portion
WE have never been informed by *** *** that she is disputing this bill
Thank You
Lisa M***
Collection Supervisor
To Revdex.com,
Re: *** ***
I have enclosed A copy of the receipts for the two payments
Mr *** has paid.We can not guarantee the united states postal
service delivery service.The payments have been posted to his
balance and the credit bureau will be notified(practice)
Thank
You
Lisa M***
I am very sorry for your situation.I spoke with my client and they said they never tell patients what their portion is until the insurance is billed and makes payment,this balance includes A portion of your insurance deductablewhich you are responsible for.This balance is going to have to be paid
before we can report to the credit bureau as paid in fullOur office charges interest which is legal in the state of Alaska.Please call me personally and we can discuss this matter.Thank YouLisa M***collection supervisor907-277-