Docuprep Center

I received a letter with no reference to the business in the mail. I am struggling with my student loan, so I wanted to see what options were out there. Once calling the number on the letter, I was directed to the FSA ID website to retrieve my ID. I did not have my ID prior to my phone call because the government loans worked with and under PIN's when I was in school. I was sent an email from Docuprep to make this process easy. I was then given a link from a separate email, directed by the representative, to upload my loan data in a text file and another link to enter my FSA ID into. I was told that this was necessary to work with the Department of Education and look at options to save me money. When I told the representative that I was uncomfortable with giving my information away (while reading the legalese that was attached to the ID entry website) the representative became very agitated and defensive saying "Did I ask you to give me your ID information?" I told him that I did not, but explained to him that he did give me a website titled "Student Assistance Portal " that asks me for this information. I read to him the caution on the legalese regarding giving away your private information and that the government does not encourage it. He said that was like checking a box when you purchase something online and acted all together uninformed of what the legalese even said. At this point, the pressure increased and I was told that they were only trying to help me, and if I wanted to stop now that he had other calls to take. I kindly told him that I had his information in an email if I decided to move forward and obliged on his request to take other phone calls. I was promptly hung up on. It goes without saying that it was a poor experience, it had a shady feel to it, and I will never contact another loan assistance company again.