Dodson Pest Control

My mother recommended Dodson pest control to me because they are who she has. Her bill was paid in full for a year. She gets her service on time if he says he's going to be there he shows that day. I paid my beginning fee and the bill is in my landlords name (she lives next door) I was supposed to get my house sprayed and traps set outside. Well on his first visit he sprayed inside and out then he Told me he was coming the next week to spray and bring traps because he didn't have any.. Never showed.. Well I got my service in June. July I got my traps which I should've got on my first visit. And here we are at the end of August. I called because again no one has showed. I was told someone would be here Monday. Well its Wednesday. Again no one showed. Because it is scheduled. I do not feel I should have to call everyday and talk to different people to see if someone is coming. They said Monday. Someone should've been here Monday.. Not a month later, which with the way this has been going I feel I won't see anyone until late September now. I have sat at home for 3 days waiting. I have a job which for the most part I work 6-7 days a week. And I made my schedule and took off work so I could be here and to no surprise no one showed. .they expect me to pay on time. I expect my service on time and done correctly. . . I do not recommend anyone to use this pest control. They are absolutely ridiculous.

Review: We spoke to a technician who gave us a quote for bat removal and said he would put in a work order and someone would call us to schedule the service. That Saturday we received an invoice for the work, but had still not been contacted to schedule the work. We called the office and told them about the bill and the fact we had not been contacted to schedule anything yet. 5 minutes later, a tech called to say he would be here the next morning. The tech did come, and said "I wish someone had told me how high that is, I didn't bring the right ladder and I'll need some help." He went ahead and fixed 2 eves, and said he would be back that afternoon to fix the eve that actually had bats and was on the 2nd story. He did not come back that afternoon, 2 days later he had still not come back but we did receive a 2nd notice on the invoice. We called, he came back and put temporary netting up and said he would be back friday to take off the temporary net and put up the permanent screen. He did not come back Friday, today is Tuesday and he has still not come back. I agreed to pay Dodson 3x another quote for the same job, thinking surely a national company would be reliable. Clearly they have proven that wrong. I doubt this is intentional, but it is certainly unacceptable service and very frustrating, especially when they continue to send invoices for service they have not completed. Its been 2 weeks now and I was told the whole job wouldn't take more than 1 hour total.Desired Settlement: Just finish the job.

Business

Response:

Mr. [redacted]’s complaint has been resolved to his satisfaction. The work has been completed and Mr. [redacted] is satisfied with the quality of the work. Mr. [redacted] is correct that his invoice was handled incorrectly and that the work was not completed in the timeframe he was expecting. Mr. [redacted] has accepted our apology for any inconvenience we have caused him. Dodson believes the Revdex.com may now close this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I had a contract with Dodson brothers dated 9/28/2011. The contract was for five months at $70 a service with $150 for an initial service. The initial service they provided was fine along with the next two services; however, I had set-up a key account and visit number four and five they did not come into the house. The reason that I hired them was to take care of roaches (I purchased a foreclosed home which was infested). Since they did not come inside to treat the roaches, even though I had a key account, I spoke with the manager and he said that he would charge me 50% for those two services, give me two services free to catch up on the roaches and then we would finish out our contract. This did not happen, so I called them again regarding the bill. I spoke with a second manager and was told that he would look into the matter and call me back. I informed him that I was not going to pay until this was settled. He never called me back. They are now stating that I owe them $560 (which does not include the 50% discount on the two services that were done incorrectly, nor does it include the two free services that I was supposed to receive). Instead, they are charging me for 8 visits at $70/visit. Instead, I believe that I should be charged $280 for four visits, two visits free (as promised) and then 50% for two visits. That would be $350. I am more than willing to pay the $350, I called [redacted], the contract manager regarding this, and she would not listen, but hung up on me instead. I should NEVER be charged for services that were not performed correctly. And since the manager promised that I would get the two services for free since the roaches became an issue again, I should have recieved those services as well; otherwise, I would have cancelled my service with them immedidatley.Desired Settlement: I believe that I owe Dodson Brothers $350 and have paid them that; however, I do not owe them the $560 they are claiming and are threating to send me to collections for (outstanding amount of $210 over the $350 payment).

Business

Response:

In response to the above case. I left a message with Ms. [redacted] today stating that we will accept her payment of $350 and are going to charge off the remaining balance. I hope this will bring the case to a suitable end. We appreciate her business as well as the good work of the Revdex.com. Yours for service: Wendell AlexanderEastern Region ManagerDodson Brothers Pest Control

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I am in Richmond and had the local branch of Dodson treat my house for termites. I met with an inspector at my house. He found termites which I knew I had and he set up a plan to treat them. I have a thick concrete patio on the back of my house and a tall medium brick porch on the front. I did not want these drilled and filled with the treatment. The inspector/ sales man said it was no problem that they would treat those areas from my crawl space. He drew up a diagram and made a contract stating all this and gave me what I thought was a fair price of just under $1000. So in early June of 2015 I signed the contract. Jump to early July and I come home from work on the day my house was treated and there is a hole drilled in my front and back porch every 12 inches. I am very displease and don't know what can be done to fix it, it looks terrible. I have gotten no help or response from Dodson in Richmond Because they have shut down early for the 4th of July. I have contacted the corporate office in Lynchburg Va. but all they do is transfer me to the Richmond store. I very displeased and my porch/patio is destroyed