Dodson Pest Control

Review: On August 26, 2013 I arrived home at the same time the service technician arrived. I explained to the service technician that services would not be able to be performed that day. (Side note I work as a critical care nurse and work both 24 hour shifts and 12 hour 3p-3a shifts and needed to sleep that day). The service technician got verbally aggressive towards me about the need to perform the services and that he needed my new phone number. (The number had been given repeatedly to the Staunton office). I told the technician again that service could not be performed this particular day. There has been an ongoing issue with this technician as his preference is to service my home at 630am-that is not acceptable and again multiple calls to the Staunton office have been made about that and not one call returned. As this technician continued to be verbally aggressive he then took a step towards me that I found threatening as a single female. At this time I asked him to get off my property. He was very rude, unprofessional and inappropriate. As soon as he left I locked all my doors and began making phone calls to Dodson. Very difficult to get ahold of anyone. Lots of excuses. Lots of leaving my number. Finally called the Lynchburg office and spoke with a kind lady. She passed info alo to a regional service manager that called me back assuring this would be handled/addressed/fixed. I also cancelled my account that day. Fourteen days later I get a bill in the mail for service that was not provided that day. Again make multiple phone calls and have very difficult time getting in touch with anyone. Finally get ahold of regional service manager who tells me that he will personally see to the bill. Im not paying for service not performed. Now again I have a bill for this. Difficult to get ahold of anyone and the MANAGER at Staunton tells me this is the 1st time he has heard of any of this issue. I now wish that I had contacted the local PD while this technician was still on my property that day in August. Maybe then things would be handled differently. This is an employee that should not be servicing the homes of single women/single mothers with the obvious aggression issues. My issues are this 1) Dodson is employing an individual that was verbally aggressive and threatening to a customer 2) there is no accountability 3) NO ONE calls back when you leave your name and number 4) continuous billing for services not rendered 5) the MANAGER in the regional office is "just hearing about this" today????????????Desired Settlement: Amount owed taken off my account. I refuse to pay for services that were not rendered. This technician needs to be fired or placed in a desk job where he can be observed and attend anger management classes.

Business

Response:

Dodson Pest Control discontinued [redacted]’s pest control services immediately upon her request. Ms. [redacted] was never for charged August 2013 services because the technician did not render the services. Ms. [redacted] received another statement in October because the July 2013 service had not been paid. Dodson has adjusted Ms. [redacted]’s balance to eliminate the July service charge. This adjustment was made as a customer courtesy because Dodson had serviced Ms. [redacted]’s home for many years. Ms. [redacted]’s account now shows a zero balance and she should not receive any more bills. The previous past-due balance for the July service has not been reported to any of the credit reporting agencies. Dodson is of the belief that this response should enable Revdex.com to effectively close the complaint.

Consumer

Response:

Two grave concerns remain with this company.1) the lack of communication amongst management team members and 2) the employment of a technician with unprofessional behavior.While on the phone with regional management, after receiving the first bill, that individual confirmed it was for the August service (again service that was never performed). When speaking, on numerous occasions, with the administrative assistants in the local office, I was repeatedly told that the bill, which had also been in dispute, was for service in August. So I have to ask-what is the true story??? The August service, that was in question, was never provided as I had to ask the technician to leave my property because I found is behavior to not only be blatantly unprofessional but threatening as well. As a single female I will not tolerate such disrespect. This behavior was brought up to management immediately on both the local and regional levels as well as in the following days and weeks numerous times in conversations and voice mails were left, trying to 1) find a resolution and 2) get someone to understand the potential risks of such behavior. On repeated occasions I was told by more than one management staff member that this was the first time they had heard of this complaint....however, noting in the records I kept of my conversations with Dodson, I had spoken with each of these individuals in the weeks prior regarding my concerns. I also had management team members tell me that the complaint had not been shared with others in appropriate departments as I had been assured that it would be. I did not just find this lack of communication on the local level but with the regional office as well. It disturbs me greatly the disrespect and disregard Dodson has shown for their customer's concerns. To this day no one from the regional office has made an effort to contact me about my concerns-though I was told that they would. Therefore, in good faith, I can not only not accept this resolution but I can also not recommend Dodson to anyone.

Business

Response:

This is in reference to the above complaint which the Revdex.com had previously recorded as "closed", but Revdex.com subsequently received additional information from the customer. I am including a computer printout of Ms. [redacted]'s account history with Dodson which shows all transactions from January 2012 through November 2013. The "debit" column in the center of the page reflects charges that were placed on the account because services were rendered. It is not too difficult to see that the last charge placed on Ms. [redacted]'s account was July 24, 2013. The "credit" column reflects payments or adjustments that were made. The "PYH" code means the customer paid their bill, and this code was used for all credits except for October 18, 2013. The "CAN" code for that credit was for a write-off of the July 2013 service. Nothing at all happened on her account balances from July 24, 2013 until October 18, 2013. Dodson has no reason to believe that anyone within Dodson's administrative offices could have possibly interpreted any of this to mean Ms. [redacted]'s account incurred a charge for August 2013; there is no evidence of a charge of any kind. Ms. [redacted] makes a reference to leaving voicemail messages on our phone system but did not receive return calls. Our phone system in Staunton is not equipped to accept voicemails. Ms. [redacted] is correct that no one from the regional office in Roanoke ever called her about her complaint. There is no record of any type, neither email nor phone messages, that indicate any contact whatsoever regarding Ms. [redacted]'s account until her original Revdex.com complaint was filed. No one from the regional office ever knew there was a complaint to resolve until the Revdex.com complaint. Ms. [redacted]'s complaint about the behavior of the technician has been addressed. Dodson does not believe it appropriate to disclose the outcome to Ms. [redacted] or the Revdex.com. Sincerely, [redacted] Western Regional Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.How very disturbing that Dodson can not simply tell the truth. Voice mail were left at the Lynchburg office and YES voice mails were left for individuals associated with the Staunton office. I actually spoke to [redacted] on two occasions. I will not post my bank account on here clearly showing the auto-draft for all of my services. Dodson continues to not only ignore the issue of extremely poor communication/lack of communication but is now telling lies about the times I repeatedly tried to contact them-all of the records I have now turned over to my legal counsel at their request. I filed my complain to initial find resolution to a problem that Dodson showed no interest in resolving. As Dodson continues to misrepresent the story, provide inaccurate information and tell lies I am forced to continue this issue with my legal counsel. The facts are quite simple-they have in their employment an unprofessionl inappropriate technician, multiple phone calls were made and multiple voice mails left for individuals that never returned calls, when contact was made with individuals I was told "Ive never heard of this, " "this is the first time I am hearing of this," (that was from individuals I had ALREADY spoken with), "I will look into this and call you back," and the individuals that answer the phone at the Staunton office tell you inaccurate information and do NOT pass messages on to their superiors.What I have learned from this experience is that 1) Dodson does not care about the truth 2) that I should have called the police on the day that this incident occurred and had charges pressed against the technician 3) Dodson continues to provide inaccurate information in regard to the events (ie lies) 4) and that Dodson harasses former customers 5) as a single female you can not take on a large company by yourself and therefore now have legal counsel in regard to this complaint. Truly saddening that in this day and age companies can not simply apologize and do what is right. Sincerely disappointed in this company and their misrepresentation and blatant lies regarding my account and their "customer service."I can not in good faith recommend this company to anyone, and especially not to any single female households. If Dodson continues all further communications will come from my attorney.

My mother recommended Dodson pest control to me because they are who she has. Her bill was paid in full for a year. She gets her service on time if he says he's going to be there he shows that day. I paid my beginning fee and the bill is in my landlords name (she lives next door) I was supposed to get my house sprayed and traps set outside. Well on his first visit he sprayed inside and out then he Told me he was coming the next week to spray and bring traps because he didn't have any.. Never showed.. Well I got my service in June. July I got my traps which I should've got on my first visit. And here we are at the end of August. I called because again no one has showed. I was told someone would be here Monday. Well its Wednesday. Again no one showed. Because it is scheduled. I do not feel I should have to call everyday and talk to different people to see if someone is coming. They said Monday. Someone should've been here Monday.. Not a month later, which with the way this has been going I feel I won't see anyone until late September now. I have sat at home for 3 days waiting. I have a job which for the most part I work 6-7 days a week. And I made my schedule and took off work so I could be here and to no surprise no one showed. .they expect me to pay on time. I expect my service on time and done correctly. . . I do not recommend anyone to use this pest control. They are absolutely ridiculous.

Review: We spoke to a technician who gave us a quote for bat removal and said he would put in a work order and someone would call us to schedule the service. That Saturday we received an invoice for the work, but had still not been contacted to schedule the work. We called the office and told them about the bill and the fact we had not been contacted to schedule anything yet. 5 minutes later, a tech called to say he would be here the next morning. The tech did come, and said "I wish someone had told me how high that is, I didn't bring the right ladder and I'll need some help." He went ahead and fixed 2 eves, and said he would be back that afternoon to fix the eve that actually had bats and was on the 2nd story. He did not come back that afternoon, 2 days later he had still not come back but we did receive a 2nd notice on the invoice. We called, he came back and put temporary netting up and said he would be back friday to take off the temporary net and put up the permanent screen. He did not come back Friday, today is Tuesday and he has still not come back. I agreed to pay Dodson 3x another quote for the same job, thinking surely a national company would be reliable. Clearly they have proven that wrong. I doubt this is intentional, but it is certainly unacceptable service and very frustrating, especially when they continue to send invoices for service they have not completed. Its been 2 weeks now and I was told the whole job wouldn't take more than 1 hour total.Desired Settlement: Just finish the job.

Business

Response:

Mr. [redacted]’s complaint has been resolved to his satisfaction. The work has been completed and Mr. [redacted] is satisfied with the quality of the work. Mr. [redacted] is correct that his invoice was handled incorrectly and that the work was not completed in the timeframe he was expecting. Mr. [redacted] has accepted our apology for any inconvenience we have caused him. Dodson believes the Revdex.com may now close this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I had a contract with Dodson brothers dated 9/28/2011. The contract was for five months at $70 a service with $150 for an initial service. The initial service they provided was fine along with the next two services; however, I had set-up a key account and visit number four and five they did not come into the house. The reason that I hired them was to take care of roaches (I purchased a foreclosed home which was infested). Since they did not come inside to treat the roaches, even though I had a key account, I spoke with the manager and he said that he would charge me 50% for those two services, give me two services free to catch up on the roaches and then we would finish out our contract. This did not happen, so I called them again regarding the bill. I spoke with a second manager and was told that he would look into the matter and call me back. I informed him that I was not going to pay until this was settled. He never called me back. They are now stating that I owe them $560 (which does not include the 50% discount on the two services that were done incorrectly, nor does it include the two free services that I was supposed to receive). Instead, they are charging me for 8 visits at $70/visit. Instead, I believe that I should be charged $280 for four visits, two visits free (as promised) and then 50% for two visits. That would be $350. I am more than willing to pay the $350, I called [redacted], the contract manager regarding this, and she would not listen, but hung up on me instead. I should NEVER be charged for services that were not performed correctly. And since the manager promised that I would get the two services for free since the roaches became an issue again, I should have recieved those services as well; otherwise, I would have cancelled my service with them immedidatley.Desired Settlement: I believe that I owe Dodson Brothers $350 and have paid them that; however, I do not owe them the $560 they are claiming and are threating to send me to collections for (outstanding amount of $210 over the $350 payment).

Business

Response:

In response to the above case. I left a message with Ms. [redacted] today stating that we will accept her payment of $350 and are going to charge off the remaining balance. I hope this will bring the case to a suitable end. We appreciate her business as well as the good work of the Revdex.com. Yours for service: Wendell AlexanderEastern Region ManagerDodson Brothers Pest Control

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I am in Richmond and had the local branch of Dodson treat my house for termites. I met with an inspector at my house. He found termites which I knew I had and he set up a plan to treat them. I have a thick concrete patio on the back of my house and a tall medium brick porch on the front. I did not want these drilled and filled with the treatment. The inspector/ sales man said it was no problem that they would treat those areas from my crawl space. He drew up a diagram and made a contract stating all this and gave me what I thought was a fair price of just under $1000. So in early June of 2015 I signed the contract. Jump to early July and I come home from work on the day my house was treated and there is a hole drilled in my front and back porch every 12 inches. I am very displease and don't know what can be done to fix it, it looks terrible. I have gotten no help or response from Dodson in Richmond Because they have shut down early for the 4th of July. I have contacted the corporate office in Lynchburg Va. but all they do is transfer me to the Richmond store. I very displeased and my porch/patio is destroyed