Dollar Diaper Club

Revdex.com:At this time, my complaint, ID [redacted] regarding Dollar Diaper Club has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each monthThe first trial bundle cost $for shipping and handling so that the member can try the productsIf a member does not want the monthly bundle (contains month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within days after receiving the trial bundleThis is clearly stated in our signup processThis membersigned up and received the trial bundleThe customer did not cancel and we sent them the monthly bundleWe have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of chargeUpon return, we will issue a refundThis member contacted us to cancel the account but not for a refundThe member did not dispute the $charge for the free trial which means and admited to willingly enrolled to our subscription but forgot to cancelWe have already issued a refund which the customer said they never received so we re-issued a refund through [redacted] the customer has to go on [redacted] and claim the funds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I did receive the refund, after enduring another charge and calling the company again for the second refund I mailed back the package on 102014, and received my refund on The [redacted] of the company informed me the only reason I received the refund in a timely fashion was due to my report to the Revdex.com.....so Thank You Revdex.com for your assistance Sincerely, [redacted]

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each monthThe first trial bundle cost $for shipping and handling so that the member can try the productsIf a member does not want the monthly bundle (contains month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within days after receiving the trial bundleThis is clearly stated in our signup processThis member signed up and received the trial bundleThe customer did not cancel and we sent them the monthly bundleWe have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of chargeUpon return, we will issue a refundThis member contacted us to cancel the account but not for a refundThe member did not dispute the $charge for the free trial which means and admitted that she willingly enrolled to our subscription but forgot to cancelwe refunded the customer but they claimed they never got it, so we issue a checkWe will verify if the check has been cashed, if not we will issue another one and cancel the old one

Revdex.com:At this time, I have not been contacted by Dollar Diaper Club regarding complaint ID [redacted] .Sincerely, [redacted]

RevDex.com:At this time, I have not been contacted by Dollar Diaper Club regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Dollar Diaper Club regarding complaint ID [redacted] It is really upsetting I have called them every two weeks and they keep telling me that my refund has been accepted but is waiting for a [redacted] to sign off on it and there is nothing I can do until then I have e-mailed them and everything but they have not responded nor issued my refund this is a horrible way to due business I just want them to follow through with what they said they will do and refund the money they owe meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This membership was cancelled days BEFORE I received the trial pack I was told I could cancel it but I would not receive the $shipping refund for the trial pack I was then still sent the trial pack and charged for the monthly subscription I was never given my refund and never received a check in the mail When I spoke to a supervisor yesterday she could see no record on a refund check sent out I would like the refund check mailed to be for the total of immediately In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I ordered the free trial on 1/**/and cancelled my service on 1/**/and never received a free trail productWhen I cancelled the service I asked the rep would I receive the product or a refund and was told a refundWhich I never receivedI have an email notification for canceling as well as confirmation numbers for two refunds that I was supposed to received but did notNo one has ever told me they sent out the productI've always been told that I would get a refund first it was supposed to be deposited back into my account then I was told they were having issues with there system and it would have to be sent by check or *** but I don't have a *** accountI also spoke to someone on Wednesday 2/**/and they told me that the refund request was sent to the person who was responsible for cutting the checks but forsome reason it hadn't been cut yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Dollar Diaper Club has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

We are a monthly subscription business that specialize in delivering baby diapers, wipes andskincare products to our members' doors each monthThe first trial bundle cost $forshipping and handling so that the member can try the productsIf a member does not wantthe
monthly bundle (contains month supply of diapers, wipes and baby products for$121.85), they must cancel by calling us or by emailing us within days after receiving thetrial bundleThis is clearly stated in our signup process.This membersigned up and received the trial bundleThe customer did not cancel and we sentthem the monthly bundleWe have a satisfaction guarantee policy where we would send ourmembers a shipping label to have their bundle returned to us free of chargeUpon return, wewill issue a refundThis member never called us or emailed us to cancel the accountThemember did not dispute the $charge for the free trial which means they willingly enrolledto our subscription but forgot to cancelWe haven't got our package back therefore we didn'trefund the memberWe will contact the member on our end ot resolve this as well and tomake sure that there's no fraud

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each monthThe first trial bundle cost $for shipping and handling so that the member can try the productsIf a member does not want the monthly bundle (contains
month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within days after receiving the trial bundleThis is clearly stated in our signup processThis membersigned up and received the trial bundleThe customer did not cancel and we sent them the monthly bundleWe have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of chargeUpon return, we will issue a refundThis member contacted us to cancel the account but not for a refundThe member did not dispute the $charge for the free trial which means and admited to willingly enrolled to our subscription but forgot to cancelWe haven't got our package back therefore we didn't refund the memberI checked the status of the package and it was refusedSo I will process the refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each monthThe first trial bundle cost $for shipping and handling so that the member can try the productsIf a member does not want the monthly bundle (contains
month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within days after receiving the trial bundleThis is clearly stated in our signup process$This member signed up and received the trial bundleThe customer did not cancel and we sent them the monthly bundleWe have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of chargeUpon return, we will issue a refundThis member contacted us to cancel the account but not for a refundThe member did not dispute the $charge for the free trial which means and admitted to willingly enrolled to our subscription but forgot to cancelWe refunded the member but she still said that we didn't even though our system shows that we didIn good faith, we issued a *** refund

Hi ***,
Thanks for taking the time to talk to me on the phone
As I mention the website doesn’t work for responding the complaints
We are a monthly subscription business that specializes in delivering organic baby diapers, wipes and skincare products to our members’ doors each monthThe first trial bundle cost $for shipping and handling so that the member can try the productIf a member does not want the monthly bundle (contains month worth of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within days after receiving the samplesThis was clearly stated in our signup process and our confirmation email and signup process
This member signed up and received her trial bundleShe did not cancel and we charged her for the monthly bundleWe have a satisfaction guarantee policy where we would send our members the shipping label to have their bundle returned to us free of chargeUpon return, we will issue a refundThe member called us to cancel the account and to get a refundWe cancelled her account and we agreed to refund her once we get the product back
We refunded the customer when the product was sent back on February ***I spoke with the customer yesterday on the phone and I forwarded her the refund receipt attached in this email
Please let me know if there anything else we can provide to help
*** ***
*** ***
***
PLEASE SEE ATTACHED

Revdex.com:At this time, I have not been contacted by Dollar Diaper Club regarding complaint ID [redacted].Sincerely,
[redacted]

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. The first trial bundle cost $5.95 for shipping and handling so that the member can try the products. If a member does not want the monthly bundle (contains...

1 month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within 5 days after receiving the trial bundle. This is clearly stated in our signup process. This membersigned up and received the trial bundle. The customer did not cancel and we sent them the monthly bundle. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return, we will issue a refund. This member contacted us to cancel the account and we issue a return label and refunded the customer already. Then the customer said they never got a refund even though in our system it show that she was refunded. So we issued a check, we will double check if the check has been cashed if not we will issue another one.

The customer has already been refunded on May[redacted].
We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. The first trial bundle cost $5.95 for shipping and handling so that the member can try...

the products. If a member does not want the monthly bundle (contains 1 month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within 5 days after receiving the trial bundle. This is clearly stated in our signup process.
This member signed up and received the trial bundle. The customer did not cancel and we sent them the monthly bundle. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return, we will issue a refund. This member contacted us to cancel the account but not for a refund. The member did not dispute the $5.95 charge for the free trial which means and admitted to willingly enrolled to our subscription but forgot to cancel. We got our package back therefore we refunded the member. We will contact the member on our end to resolve this as well and to make sure that there's no fraud.

Revdex.com:At this time, my complaint, ID [redacted] regarding Dollar Diaper Club has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
This membership was cancelled 15 days BEFORE I received the trial pack.  I was told I could cancel it but I would not receive the $5.95 shipping refund for the trial pack.  I was then still sent the trial pack and charged for the monthly subscription.  I was never given my refund and never received a check in the mail.  When I spoke to a supervisor yesterday she could see no record on a refund check sent out.  I would like the refund check mailed to be for the total of 121.85 immediately.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]