Dollardays.com, Inc.

DollarDays would like to apologize to Ms. [redacted] for the inconvenience this has caused her. Our supplier did notify us the item was out of stock, which triggered us to issue a refund. We were not aware at the time that it was canceled due to a pricing error, therefore our sales staff was caught off...

guard by the inquiry she made. We have put the item in her cart and applied the necessary discounts so it matches the total of her previous order. If she wishes to place the order, she can log in into her account and go to her pending cart. Again we apologize for the inconvenience and hope that this will settle the issue at hand. If there is anything else we may do to assist her, she may contact me directly.Regards,[redacted]Customer Service Manager

We apologize for the inconvenience and have issued a full refund of $138.90. The customer had a coupon she used so the total was not $144.00. She should see the refund in the next 24 to 48 hours. The customer can donate the socks if she would like, we will not be expecting her to return them....

Again we apologize for the inconvenience and hope this resolves the matter at hand.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Sallie N[redacted]

DollarDays apologizes for any inconvenience this may have caused. The customer got to keep the merchandise and also received a refund via [redacted] on 2/10. If there is anything else we can do please let us know.Regards,[redacted]

DollarDays apologizes for the inconveniences and incorrect information provided to the customer, it was not intentional. The customer has filed a dispute with PayPal regarding this order. He provided the return tracking number for the label we sent to him when he filed a dispute. PayPal is...

holding his refund until he returns the merchandise and they can confirm receipt of it. At this point we can not manually refund the customer because the payment is under review/ disputed. If the customer could please use the label and return the merchandise, PayPal will automatically close the dispute and issue a refund. The refund is now in their hands, which the customer should feel comfortable with, since his worry was DollarDays handling the refund. I have attached PayPal correspondence requesting such actions. Again DollarDays apologizes for the error and hopes that this can be resolved quickly.  
 
Regards,
Samantha S[redacted]
Director of Operations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We apologize for any inconvenience, DollarDays has no record of such a request from the customer. We have issued the customer a refund in full and hopefully the customer will donate the items to a good cause. If there is anything else we can do we are more than happy to do so....

 
Regards,

DollarDays would like to apologize to Ms. [redacted] for the inconvenience this has caused her. Our supplier did notify us the item was out of stock, which triggered us to issue a refund. We were not aware at the time that it was canceled due to a pricing error, therefore our sales staff was caught off...

guard by the inquiry she made. We have put the item in her cart and applied the necessary discounts so it matches the total of her previous order. If she wishes to place the order, she can log in into her account and go to her pending cart. Again we apologize for the inconvenience and hope that this will settle the issue at hand. If there is anything else we may do to assist her, she may contact me directly.Regards,[redacted]Customer Service Manager

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

DollarDays would like to apologize to the customer for any misunderstanding. The website did state the quantity she would receive in the item description. Also it is our policy not to take returns on food products, due to health reasons. We will be issuing a refund for both cases she ordered and she...

can donate the product or keep it if she wishes. Again DollarDays does apologize for any bad experience the customer had. Thank you,[redacted]

I placed an order for what I thought was going to be 36 polo shirts, I received only 6 in the mail. I was told that the website was incorrect when I ordered and that they could not fulfill my order even though it was there fault.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I see that a refund was applied to my credit card.

Regards,

This customer has placed 2 orders with DollarDays. The first order included his purchased of the Platinum Discount Membership; he received free shipping and a 5% discount of $25.11. His second order he also received free shipping and a discount of $11.01. We are unsure why the customer would state...

that he did not receive free shipping when he most definitely has. We encourage him to review his order receipts which are available online through his account and show such discounts.

Since the customer seems so displeased with our program, we have issued him a refund in the amount of $168.51, we do not refund discounted portions, hence why he was not refunded the $175.00. With the discount applied he only paid $168.51. We also have canceled his membership. We are disappointed that the customer chose not to contact us with his concerns but hope this resolves the situation at hand.

 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory.  I appreciate DollarDays willingness to work together to resolve this issue and am satisfied with the resolution. I do, however, want to clarify a misunderstanding. 

My claim wasn't that DollarDays had never provided free shipping but that I was promised numerous periodical free shipping offers throughout my membership. I was disappointed that I was not receiving those free shipping offers as promised.

I also want to emphasize that I attempted to contact my account manager about this issue numerous times with no response, so I don't think it was very good business practice for Dollardays to state, "We are disappointed that the customer chose not to contact us with his concerns..." I would never consider contacting the Revdex.com unless I had made every effort to resolve an issue with the company.

In parting, I'd like to thank both Dollar Days and the Revdex.com for their cooperation and assistance in this matter. I am pleased with the resolution.

Regards,

DollarDays would like to apologize to the customer for any confusion regarding her order. Our standard shipping rates are $19.95 for all orders under a $100. Since we only allow one coupon per order, the customer was charged for the full shipping amount. I have put the order in for a full refund...

of $23.93, she should see this within 24 to 48 hours on the card she used to purchase the order with.  Her order is scheduled to deliver on Tuesday the 23rd. She may keep the order for free, a return is not necessary. Again we apologize for any inconvenience and hope this settles the issues at hand.
 
 
Samantha S[redacted]
DollarDays Int'l Inc.
[email protected]

DollarDays would like to apologize to the customer for any inconvenience our error has caused her. Due to an IT issue the total did not display correctly and per the customer there was an item she did not want. When each line item is added on the order, the total does match what she was charged,...

though we did not display it correctly at the time. We have since corrected what we believe to be the cause of the issue, so this wont happen again in the future. We have also sent  UPS to pick up the merchandise she did not order and have issued a refund to her credit card in the $236.53. Again we apologize to the customer and would like to offer her free shipping and a 10% total discount on a future order. If there is anything else we can do to assist her, please let us know.

On behalf of DollarDays I would like to apologize to the customer for any inconvenience. We do show that the merchandise was never returned to us and PayPal closed his dispute in our favor, due to this information.  At this time we have issued a full credit back to the customers PayPal...

account, in the amount of $191.41 in hopes of resolving the issue.  If there is anything else we can do to assist the customer, please let us know. 
Regards,
Samantha S[redacted]

Dear DollarDays,
I will be more than happy to forward the emails to you that I received from your system upon leaving the messages and I greatly appreciate you working with me and responding very quick. 
 
Thank you
 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,