Dollardays.com, Inc.

We at DollarDays would like to apologize to Ms. [redacted] for any inconvenience she experienced. We show she registered and opted in on our site on 12/7. She also placed some items in her cart for future purchase. We have removed her from all contact list at this point. We also have forwarded her...

complaint on to[redacted] so they may rectify how their sales associate spoke to Ms. [redacted]. Again we apologize for any inconvenience and hope that this will resolve the issue at hand. If there is anything else we may assist her with, we ask she contact us directly.Kind Regards,[redacted]DollarDays International, Inc.

DollarDays apologizes if the customer feels we were dishonest. The customer’s order delivered in three separate shipments, which is why she was charged three times. The charges would have all been pulled from the initial authorization, therefore never changing...

the balance on her credit card. The charges totaled her cost of her order $265.35, not $293.00 that she is requesting refunded.  Since we are an internet merchant we are required by the credit card issuers to only charge once an order ships, we were only following policy. There were three shipments from different locations so we charged for each tracking number.  The customer made contact with us yesterday the 14th. Her first shipped, which she was referring to delivered on the 13th. The missing items she stated she did not received delivered on the 14th and today the 15th. We notified her of this and resent tracking to her. We also offered to take the return of the closeout items, these items do not change when an order is placed and they were not eligible for returns when she ordered them.  The customer was provided with the necessary information to return the order for a full refund.  At this point most of her order had not even delivered, so we believe it is a case of buyer’s remorse. We strive to provide excellence service to all of customers, so we apologize that this particular customer felt as though she had a bad experience. In order to resolve the issue we have initiated a full refund; she should see it on credit card statement in the next 24-72hrs.  Samantha DollarDays

Review: A salesman for DollarDays assured me that if I signed up for their Platinum level program and paid the associated fee that I would get regular free shipping deals. I have not gotten one free shipping deal yet. As a result, I have not done business with DollarDays after my first couple orders (when the reduced-price shipping was honored as a bait & switch technique).

Now, I would like back the money I paid for the platinum service since I bought it under false pretenses and since I don't have a use for it.Desired Settlement: I would like to be refunded the money I paid for the Platinum level program.

Business

Response:

This customer has placed 2 orders with DollarDays. The first order included his purchased of the Platinum Discount Membership; he received free shipping and a 5% discount of $25.11. His second order he also received free shipping and a discount of $11.01. We are unsure why the customer would state that he did not receive free shipping when he most definitely has. We encourage him to review his order receipts which are available online through his account and show such discounts.

Since the customer seems so displeased with our program, we have issued him a refund in the amount of $168.51, we do not refund discounted portions, hence why he was not refunded the $175.00. With the discount applied he only paid $168.51. We also have canceled his membership. We are disappointed that the customer chose not to contact us with his concerns but hope this resolves the situation at hand.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory. I appreciate DollarDays willingness to work together to resolve this issue and am satisfied with the resolution. I do, however, want to clarify a misunderstanding.

My claim wasn't that DollarDays had never provided free shipping but that I was promised numerous periodical free shipping offers throughout my membership. I was disappointed that I was not receiving those free shipping offers as promised.

I also want to emphasize that I attempted to contact my account manager about this issue numerous times with no response, so I don't think it was very good business practice for Dollardays to state, "We are disappointed that the customer chose not to contact us with his concerns..." I would never consider contacting the Revdex.com unless I had made every effort to resolve an issue with the company.

In parting, I'd like to thank both Dollar Days and the Revdex.com for their cooperation and assistance in this matter. I am pleased with the resolution.

Regards,

I ordered bulk items for a Christmas charity, lip balm and men's boxers.

While delivery was prompt, the men's boxers were all the incorrect size. I had ordered 36 2XL boxers, but instead I received 36 3XL boxers.

When I opened the individually wrapped boxers I noticed a 2XL sticker placed over top a 3XL sticker, for all 36 boxers. The label on the boxer also shows 3XL, so they clearly tried to 'cover up'.

Then I looked at the DollarDays.com website and noticed the 2XL boxers I ordered were sold out.

I've had back & forth emails (Ticket #: [redacted]), but nothing has been resolved. I was hoping they would resolve the issue so that I could write a positive review, but now I would not recommend anyone order from DollarDays.

Review: I placed an order with Dollar Days on February 4, 2016. I confirmed with two Sales Representatives-(Jamie and Joe) and their Supervisor-(Kate) the amount of product I would be receiving for the charged amount. This order was (3) lots of 200 Maybelline lip sticks at $167.00 each, for a total of 600 Maybelline lipsticks. The purchase price was $504.98. After chatting with Jamie and her Supervisor Katie I was assured 3 times the quantity would in fact be 600 lip sticks. I proceeded to place the order. Within the hour another sales rep Joe B[redacted] contacted me AND my wife via phone to further inform us he was taking care of our order. He verbally assured my that the quantity of 600 was indeed correct. He later that day once again confirmed with Kate and then emailed me that the order was being processed. The next day I received an email from their warehouse that said the order was shipped and the invoice only indicated a quantity of 300 units being shipped. I immediately emailed Joe and he once again said he was checking with his warehouse to make sure on the number of units because I should be getting 600 units. That was on February 8th. The lipsticks did arrive via FedEx on Wednesday the 10th. Exactly as I suspected the order was short not only was it was short of the ordered 600 units. It was short of their very own invoice-they sent one lot of 200 lip sticks. I again emailed Joe and he started "investigating" why my order was "short shipped" After a bunch of excuses about internet department pricing errors, I was offer a $100 "Courtesy Credit" to keep the 200 lip sticks or I could return the merchandise for a full refund. I suggested a refund of $334 and I would have happily kept the 200 lip sticks. I was then told no refund would be issued until they have the lip sticks back in their possession. I opened a Paypal credit card claim against them and will return their product when I get my money back. I trusted them with the order, I will not trust with the refund.Desired Settlement: Just completely refund my $504.98 and I will send the lip sticks back. With the way they "handle orders" I'm sure they are even more careless with refunds. I actually feel this company is unethical and fraudulent. Their short shipment and consequent "Courtesy Credit" is nothing but an elaborate bait and switch tactic in my honest opinion. I will say they offered me a store credit of $25, but I wouldn't spend another dime with them.

Business

Response:

DollarDays apologizes for the inconveniences and incorrect information provided to the customer, it was not intentional. The customer has filed a dispute with PayPal regarding this order. He provided the return tracking number for the label we sent to him when he filed a dispute. PayPal is holding his refund until he returns the merchandise and they can confirm receipt of it. At this point we can not manually refund the customer because the payment is under review/ disputed. If the customer could please use the label and return the merchandise, PayPal will automatically close the dispute and issue a refund. The refund is now in their hands, which the customer should feel comfortable with, since his worry was DollarDays handling the refund. I have attached PayPal correspondence requesting such actions. Again DollarDays apologizes for the error and hopes that this can be resolved quickly. Regards,Samantha S[redacted]Director of Operations[redacted]

Review: I have contacted dollardays several time to initiate a refund, eversince the item was delivered. I have left lots of messages, however with no response. what was sent to me was not what I expected and want to return it and get a refund. it is highly frustrating that I have to go this route in order to get a simple refund.Desired Settlement: I want to return the item and get a refund

Business

Response:

We apologize for any inconvenience, DollarDays has no record of such a request from the customer. We have issued the customer a refund in full and hopefully the customer will donate the items to a good cause. If there is anything else we can do we are more than happy to do so. Regards,[redacted]

Consumer

Response:

Dear DollarDays,I will be more than happy to forward the emails to you that I received from your system upon leaving the messages and I greatly appreciate you working with me and responding very quick. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Today (12/16/14) I was contacted by a woman who claims she was from[redacted].[redacted] and immediately began giving me this presentation about my business and asked what my website address was, which reluctantly I shared with her. She went to my website and said it looked good and that she could help me to market my business. She kept going on and on about how she can't even find my website online and named the other event planning companies in the same area and that proceeded to ask me how many weddings or events I can handle in one day because she can guarantee that they can drive business to my website and have people contact me instead of me trying to contact them. I mean she kept going on and on. All the time wondering how in the world did this woman find me, I kept telling her that I actually wasn't doing any marketing because I really needed to update my website before doing so. She kept telling me that my website looked great so let's get going. I told her to I wasn't going to do anything right now because I wanted to update my website first. I then asked her how she found me and she said that I must have went to a website called dollar days and they gave her company my information. She even told me the exact date that I supposedly went to the site (December 8th), which clearly I don't remember. I said so if I did go to this site they just sent you my information without permission and she said that I must have filled out a form or something because there would be no other way she could get my information and that she can't even find me on the internet so she knows no one else can (what an insult). I then told her that I know that I have to do better marketing but that I didn't need her to keep telling me that. As she kept talking, I took it upon myself to go to the website and knew then that I had never seen that website.

I then began to ask more questions to try and find out if I had signed up to be contacted for this service and asked her how much it was. She said the service was only 99.95 per month. I then asked her how much the redoing my website would be and she said $800 and said okay let's get started. I told her that I wasn't a person who just makes hasty mistakes like that and she said that if I couldn't even afford to spend $100 a month on marketing that I shouldn't even be doing business because no one will find me. I mean this woman was throwing insult after insult I guess attempting to pressure me into signing up for their marketing service. I just kept asking her how they found me and she kept saying dollardays.com.

My reason for reporting this complaint is because I did not go to dollar days and fill anything out especially to be contacted about marketing. I also feel as if this woman is very pushy, as I know most salespeople are, but she took it to the extreme by making insulting, degrading remarks. She doesn't know me or my situation and I don't appreciate her basically calling me broke and that my business was going to fail if I didn't do this service. Even to the point that right before she hung up she made a very smart remark just to hit a home run of all insults. This is guerrilla tactics that is not appreciated and no one should ever have to go through that.Desired Settlement: I want this company to not contact me, ever. I think it's unethical practices to visit a website (if I did) and just have software set up that takes your information and sells it to other people. I do not ever recall going to this website and putting in my information and feel as if it's an invasion of privacy. Just think of all the people who are weak and can't say no and end up paying these people $99.95 per month because I'm sure once they get you into a contract you can't get out. How can anyone guarantee that because of their marketing tactics that they you will begin getting so many customers that I can't handle them. Yeah right. Tell me anything. I also want other people to know about this so they don't fall into the trap.

Business

Response:

We at DollarDays would like to apologize to Ms. [redacted] for any inconvenience she experienced. We show she registered and opted in on our site on 12/7. She also placed some items in her cart for future purchase. We have removed her from all contact list at this point. We also have forwarded her complaint on to[redacted].[redacted] so they may rectify how their sales associate spoke to Ms. [redacted]. Again we apologize for any inconvenience and hope that this will resolve the issue at hand. If there is anything else we may assist her with, we ask she contact us directly.Kind Regards,[redacted]DollarDays International, Inc.

I ordered something from this website on march 3, 2016. Then I called back on march 8th because when I purchased the order the lady told me I should get my stuff in 7-10 business days, so I called to follow up and she told me your order has been shipped but we did not update the tracking number yet but you will receive it by the end of the day. So after a couple hours I get a phone call from another lady telling me that they cant ship my order because they don't have enough in stock in the warehouse and I need to choose something different. I told her how could that be when someone called me before and her response was "oh sorry for the miscommunication" and that was it. I tried calling them back after a couple times and no answer whatsoever. These people never want to help just because they work on commission they cant wait to take your money and that's it. After this order I WILL NEVER ORDER AGAIN from this place. They are very unprofessional. and my order was over a thousand dollars and my experience was awful !

I am the owner of Jaggers E-Cig & Novelties I ordered hats from this so called whole sale company. So when I get my order from ups I open the box come to find out they send me one hat when it said one case. So I call to try to send the hat back the rep is rude for one. She begins to tell me I will have to pay a 20% restocking fee and pay to have the hat ship. So its costing me more to send the hat back then it did for me to get the hat. I ask her to let me speak to her boss she sends me to his voicemail. Im telling everyone to stay away from this company.

Great company. I ordered from them for a school project, which was hygiene kits for the homeless. And Bob my account agent knocked off shipping and gave me a $20 credit. Went above and beyond for all their services

Review: A telemarketer called me from 1&1 webhosting offer to build me a website. This call was placed to my cellphone during day time hours, and I was charged for this call. 1&1 had indicated that my number was provided to them by dollardays.com. I called Dollar Days and asked to have my information removed from their database, and I also requested to know who else has my number, they could not answer that. I was told that someone in business development would look into this, but I could not get a gurantee that my information would be removed completely from their database.Desired Settlement: I am not requesting a financial settlement, I am requesting to be completely removed and that no one else will use my number for telemarketing purposes.

Business

Response:

DollarDays would like to apologize to Ms. [redacted] for any inconvenience this may have caused her. We have removed all of her information and she will not be contacted again for telemarketing purposes. If there is anything else we may do, please contact me directly.

Regards,

Customer Service Manager

DollarDays International, Inc.

###-###-#### Ext [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Regarding Order # [redacted]

I authorized a charge of $642.54 on my credit card (receipt attached). My credit card was charged $803.55 on 11/5, and then an additional $15.53 on 11/6. This was NOT an authorized amount, not even close to what I ordered.

Additionally, I never received one of the items ordered: [redacted] LED Finger Lights- Assorted Colors1 (50 Pieces) $0.78, $39.00. I received an email from you on 11/7 stating that I had not been charged, and so there wouldn't be changes required.

Yet my credit card statement shows the charges happening prior to 11/7 as I stated above.

The total charge paid to Dollar Days was $819.08. My authorized charge was for $642.54, plus I should be reimbursed for the $39.00 for the unshipped product.

As of my online credit card statement today, there are no credits from Dollar Days showing.

I have requested a refund of $215.54 to my credit card. This request was emailed to [redacted] at [redacted] on December 3, 2013. On December 4, [redacted] replied that Customer Service would handle this, but I have not received any contact from Dollar Days Customer Service and/or any refund to my credit card.Desired Settlement: Refund credit card $215.54.

Business

Response:

DollarDays would like to apologize to the customer for any inconvenience our error has caused her. Due to an IT issue the total did not display correctly and per the customer there was an item she did not want. When each line item is added on the order, the total does match what she was charged, though we did not display it correctly at the time. We have since corrected what we believe to be the cause of the issue, so this wont happen again in the future. We have also sent UPS to pick up the merchandise she did not order and have issued a refund to her credit card in the $236.53. Again we apologize to the customer and would like to offer her free shipping and a 10% total discount on a future order. If there is anything else we can do to assist her, please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I see that a refund was applied to my credit card.

Regards,

Review: Received an email from dollar days with promo code 'TRYUS' for 20.00 worth of merchandise as a gift from them just for trying them out...I chose items and my total was below 20.00 once I clicked checkout button..after taxes and cart update my total was a difference of 3.93 ..I entered my credit card info and submitted to process...after processing completed a final receipt came up showing they charged 23.93 to credit card ..this is not the total nor invoice I was given with promo code ..I immediately contacted customer service and complained and stated that what happened was a trick and was deceptive in the promo gift and checkout total..I received a response stating that shipping is what they charged 20.00 for and said that my complaint was closed. I then replied back and reopened the complaint ticket they closed and stated I wanted an immediate refund due to their deceptiveness and ploy to invite me to shop and basically upcharged shipping to make up for it and they have failed to respond ...afterwards 2 days later they ignored my requests and communication and shipped the order anyway ..I haven't received the order but I wanted it cancelled after being tricked and charged a fee I didn't agree to.Desired Settlement: Refund for order

Business

Response:

DollarDays would like to apologize to the customer for any confusion regarding her order. Our standard shipping rates are $19.95 for all orders under a $100. Since we only allow one coupon per order, the customer was charged for the full shipping amount. I have put the order in for a full refund of $23.93, she should see this within 24 to 48 hours on the card she used to purchase the order with. Her order is scheduled to deliver on Tuesday the 23rd. She may keep the order for free, a return is not necessary. Again we apologize for any inconvenience and hope this settles the issues at hand. Samantha S[redacted]DollarDays Int'l [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I created an account in order to view the price of the products. Five minutes later, I received a phone call from someone asking me if I needed any help in finishing my order. I did NOT like the fact he called me without my consent even though I HAD to write down my phone number in order to create the account.

Few days later, I received a call from another company offering me to create a website for my business. When I asked how they got my number, they said they got it off the internet which is NOT true. My number is not listed on the internet and I suspect Dollar Days shared my information without my consent. After that, I am NEVER doing business with them.

Review: I recently purchased a lot of 6 large 20inch diameter planter pots from Dollar Days. When the package arrived, the box was damaged along with three of the six pots that I had ordered. The pots were also not shipped with the saucers pictured in the original ad. I contacted customer service immediately and was finally issued a response e-mail by [redacted] in Customer Service 5 days later. He offered to return all of the pots or credit me for what was damaged. He did not address my concern that the saucers were not shipped with the pots. I replied to this e-mail asking him to credit my account for the damaged pots and what he could do about the missing saucers. He replied by telling me that he was going to send me a return label for the whole order. I replied again and told him that this is not what I had asked for and that I had recycled the shipping box as that it was damaged. He apologized that I was unhappy but told me that he could not send me the saucers. He said "The saucers were put in the picture but not a part of this years line from the manufacturer." To this, I told him that his company was falsely advertising and I wanted credit for the three damaged pots and three saucers that matched & fit to be shipped to me at no additional cost. He told me he could not do anything more than credit me for the three damaged pots or return the whole lot. I felt that he ([redacted]) was not only less than helpful but also rude.Desired Settlement: I would like my [redacted] account credited for the three damaged pots and for the matching saucers that were pictured in the ad to be shipped to me at no additional charge.

Business

Response:

DollarDays would like to apologize to Mr [redacted] for any inconvenience he has experienced with his order. Unfortunately the item in question was posted incorrectly on our website. The saucers are not available to be shipped to him, if so we would be more than happy to do so. He may discard the return label that was issued, we will not be requiring a return of the product. I have requested our accounting department to issue a full refund in the amount of $148.69 to his [redacted] account. This will be completed by the end of business no later than 8/27. We also will look into the complaint that one our service representatives was rude, this is not acceptable and will be handled appropriately.

We would like Mr. [redacted] to know that our intent was not to mislead our customers about the saucers, it was an error and has since been corrected. Again we apologize for the inconvenience and hope that we have been able to resolve the issue at hand. If he has further questions or concerns, he is more than welcome to contact me directly, my information is noted below.

Customer Service Manager

###-###-####

Review: Invoice #[redacted] was my 2nd order from DollarDays.com. The 1st arrived no problem. The order in question was placed Friday online with the promise of a $40 credit if I ordered before midnight. After placing the order I received the total without credit. I called but it was after hours so I called back early Saturday morning. I also left a message immediately on their website requesting they do not process this order. I have a screen shot of message and ticket number. Saturday, I spoke to a rep that informed me the order was already on the dock for shipping. I requested she cancel immediately and she said she couldn't. I told her that I would have to refuse the shipment when it arrived. Ultimately I received the product and refused delivery. FedEx picked it up and returned it to what I assume is a "drop ship" location.

These are the facts. Simple and clear. Then it turned into a complete mess. I was not issued a credit. I contacted my credit card company and requested a dispute. DollarDays ultimately claimed they did not receive the package and insisted I still had it. I assume DollarDays drop ships from many vendors and randomly tracks shipments. They kept confusing shipments with my first order which I received with no complaints. I personally spoke to them many times, the last time they suggested filing a claim with PayPal for some success, but the case was already closed. My credit card company agreed that it seemed to be a case of "he said - she said". I will not accept this way of doing business. I am still out $191.39 for merchandise I did not receive. I strongly believe that DollarDays has, or should have tracking information that proves this. I refused that package after it was left outside my door and FedEx picked it up within a couple days. Where is my order??? Where is my refund???Desired Settlement: Since I never wanted this order at the price I was charged, I would like a full refund. I have also ordered a better product at a lower price so I don't need or want an exchange or replacement. This situation started November 28th, 2015 and there is still no resolution. I will continue to pursue until I got my money back for products never received.

Business

Response:

On behalf of DollarDays I would like to apologize to the customer for any inconvenience. We do show that the merchandise was never returned to us and PayPal closed his dispute in our favor, due to this information. At this time we have issued a full credit back to the customers PayPal account, in the amount of $191.41 in hopes of resolving the issue. If there is anything else we can do to assist the customer, please let us know. Regards,Samantha S[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: My fiancé and I purchased lace tablecloths from this company at the advertised price of $1.82 each and bought a total of 48 tablecloths. The total price after shipping was $110.29. After approximately 7-10 days after the order we called Dollar Days to check the status of our shipment and we were told that they were out of stock and would send them when they got more stock in. We waited a few days and called back to see if they received more stock. We told them that on the website it still showed the tablecloths for sale. They then told us they had shipped the package and that [redacted] lost our package and we could purchase the same tablecloths for $8.00 each. We then checked with [redacted] and found that a shipping label was created for our address by Dollar Days but that the package was never brought to a [redacted] facility for shipment. We then contacted Dollar Days again and they stated that they had the tablecloths in stock but mismarked the price and they could not send us our order for what we paid for it because they would loose money. We told them we would purchase the tablecloths at their cost and pay shipping so that they wouldn't lose money and they told us they could not do that and they would sell us the tablecloths for $6.00 dollars each. We told them that was unacceptable and that we were lied to about them being out of stock and that [redacted] lost the shipment when they did not ever receive the shipment. We asked to speak with the manager and the person on the phone stated they were the manager and told us we could purchase the tablecloths at $6.00 each or they couldn't help us. This whole ordeal with Dollar Days lasted over a week period. The ordeal with them seemed very unprofessional and felt like we were being scammed for more money than what we paid for the original order.Desired Settlement: I would like the original order that I placed, at the advertised price that I paid. I would like my complete original order at the original price that I previously paid for, delivered to me.

Business

Response:

DollarDays would like to apologize to Ms. [redacted] for the inconvenience this has caused her. Our supplier did notify us the item was out of stock, which triggered us to issue a refund. We were not aware at the time that it was canceled due to a pricing error, therefore our sales staff was caught off guard by the inquiry she made. We have put the item in her cart and applied the necessary discounts so it matches the total of her previous order. If she wishes to place the order, she can log in into her account and go to her pending cart. Again we apologize for the inconvenience and hope that this will settle the issue at hand. If there is anything else we may do to assist her, she may contact me directly.Regards,[redacted]Customer Service Manager

Review: I sent the following email to [redacted].[redacted] on the morning of 1/21/15: Hi [redacted]. How are you? I just registered with Dollar Days and have a quick question for you. On the [redacted] 2 oz. - 12 count, is it $13.56 for a case of 12 packages of the 12 packs? I'm just a bit confused on how the case runs. Thanks so much!" [redacted] quickly replied to my email asking, "What is the item number of the product you are asking about?" to which I replied with the information. A few minutes later, [redacted] replied, "[redacted], You would get 12/12 packs of the item. Regards, [redacted]".

I thanked [redacted] and then explained I am an [redacted].[redacted] seller and when buying and selling food items on [redacted], I need to make sure I do not run the risk of buying and selling food items nearing expiration. [redacted] replied, "Normally it's a 2 year shelf life. It will usually say in the description of the item if it's getting close to expiration which could happen on any closeout products. Regards, [redacted]". Knowing this item was not listed as a closeout item, and based on [redacted]'s response, I felt confident I could purchase these cookies without concern that they would expire anywhere near the 90-day expiration window per the [redacted].com guidelines.

On 2/2/15, I decided I would order 4 cases - "12/12 packs of the item" x 4 which would give me 48 "packs" per [redacted]'s response to my question of how many are in a case and he stated "12/12 packs of the item". I paid $67.17 and received the shipment late in the day on 2/5/15. Upon opening the box, I realized I only received 4/12 packs of the item when [redacted] told me I would receive "12/12 packs of the item" and I had ordered 4 cases, expecting a total of 48! I also noticed the expiration dates of 6/25/15, which would barely allow me enough time to ship and sell the [redacted] through [redacted].com before the 90-day expiration window requirement.

I emailed [redacted] on 2/6/15 explaining I only received 4/12 packs opposed to the 48/12 packs I had ordered and I also mentioned my concern with the expiration dates. I emailed [redacted] again on 2/9/15 as I still hadn't heard from him. [redacted] then emailed me back, "[redacted], I called and left you a message. I'm sorry for the confusion and problem with the date. Please call ###-###-#### and they will get you taken care of. Thanks. Regards, [redacted].

So I called per [redacted]'s suggestion and spoke with [redacted] in customer service. I explained the situation to [redacted] and fully expected him to tell me there was a mix-up with my order and he would be sure to get the missing 44/12 packs of [redacted] out to me right away. However, that was not the case. [redacted] asked me several times to open one of the packs of cookies to see how many were inside, knowing that if I opened the package it couldn't be returned and couldn't be sold. He was not understanding even after I sent him the email communication between [redacted] and myself that [redacted] had given me inaccurate information which caused me to order the item in the first place. Had [redacted] initially replied to me that a case was 1/12 pack opposed to "12/12 packs of the item" I would have just skipped the item and not purchased it. [redacted] then brought [redacted] into the conversation where [redacted] would not admit his mistake and eventually told [redacted] that [redacted] could handle it and [redacted] got off the call. I told [redacted] I would be happy to send the 4/12 packs back to DollarDays but he said they can't take back a food item. I told him I would like my money refunded and he would not do that either. I ended the call by stating I would like to know DollarDays was refunding my money by the end of the day on 2/9/15 or I would contact the[redacted]. Clearly I did not receive a refund.Desired Settlement: I would like to be reimbursed the $67.17.

Business

Response:

DollarDays apologizes for any inconvenience this may have caused. The customer got to keep the merchandise and also received a refund via [redacted] on 2/10. If there is anything else we can do please let us know.Regards,[redacted]

Review: I have a complaint against Dollar Days in Scottsdale, AZ who wrongfully represented a product that was way over priced and will not allow me to return it. Below is the letter I sent to them. Please help me return their product and receive a refund for both boxes.

Jose,

I am sad you are so curt in your reply and have a policy for boxes that were not opened and barely received. There is a lemon law too. And too, it's unfortunate because you've just lost a good customer and as many as I call tell not to buy from Dollar Days. You conveniently wrongly described your tea making it sound like it was a larger package with no specifications on how big it is and dang, I can buy a box for half the price. You can bet I'm going to report this to anyone I can.

Besides this, when I ordered, it didn't process even after five minutes, so I clicked another mean of payment which went through. All the listed items were cancelled but the tea which was sent on that order [redacted]://[redacted].[redacted].[redacted]

You are wrong in this situation and hope that you will send me a number to send both boxes back.

Very sincerely,

[redacted]Desired Settlement: Please help me return their product and receive a refund for both boxes.

Business

Response:

DollarDays would like to apologize to the customer for any misunderstanding. The website did state the quantity she would receive in the item description. Also it is our policy not to take returns on food products, due to health reasons. We will be issuing a refund for both cases she ordered and she can donate the product or keep it if she wishes. Again DollarDays does apologize for any bad experience the customer had. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,