Dolphin Fitness Clubs

Review: I, my wife and son signed contracts for one year which have expired early this year. My credit card was continually billed on a monthly basis passed the expiration date of the one-year membership. I went to the gym twice during the weekend to inquire on stopping the billing and asked why my card was being billed after the contract expired. I was told both times I have to speak to the manager who was not in on weekends. I called several times during the week and asked to speak to the manager and each time told he was not in. I came in to the gym later in the evening on two other occasions during the week and was told no one could help me except the manager, who was also not in at the time. It appears that the manager actively avoids speaking to clients who want to cancel or inquire on billing issues. I cancelled my credit card in order to avoid further unwarranted payments. I received no contact from Dolphin Fitness subsequently. Just today, I received a collection letter from an agency asking for $298. If there is an automatic renewal clause in the contracts, I don't see it and never received any notification that our contracts have been renewed automatically.Desired Settlement: Cease and desist collection activity. Cancel my expired memberships.

Consumer

Response:

At this time, I have not been contacted by Dolphin Fitness Clubs regarding complaint ID [redacted].

Sincerely,

Review: At the end of May I mailed a copy of my contract and letter requesting to cancel my gym membership. I was charged $19.99 for the month of June as agreed in the contract. However, yesterday I was charged $19.99 again for the month of July. As I cancelled this membership over a month ago I should not be receiving another charge for the month of July. I would like my $19.99 refunded.Desired Settlement: I would like my $19.99 refunded as I cancelled this membership over one month ago.

Review: I was a member of Dolphin Fitness in [redacted] until November **, 2012. I was asked to send my cancellation via certified mail by the [redacted], [redacted]. I have the receipt of this certified mail. At that time, I was cancelling for both my husband and myself. I continued to get charged for a few months after that and had to get reimbursed (which took several months to be done). My husband did not have any billing issues despite us cancelling at the same time. This reimbursement was in the early 2013. I just recently received a letter from a collection agency saying that I owe $114.95. I called the gym and the [redacted] never seems to be around. They looked into my account and said I owed even more that that and this was from a bill stemming from April of this year (2014!). None of this makes sense as I haven't been a member for over a year and half. This has been a persistent problem with this gym and it never seems to get resolved. Thank you for your assistance with this matter.Desired Settlement: I want my account finally cleared as well as my name removed from the collection agency regarding this matter.