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Dolphin Pool Construction

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Dolphin Pool Construction Reviews (33)

I think I forgot to answer this the first time. We are working with homeowner on this...As far as I know this has been taken care of.
I was out sick so I will have to check with Scott when he gets in.
 
Thank you
Barb

This is a completely false statement.  Barb left 1 voicemail.  I reached back out to Barb via email and have exchanged several emails with her.  Including sending pictures of the problem.  I can provide this email chain if requested. The concrete company came to my house this week to look at the damage.  He was going to look at notes on how my deck had been repaired previously and get back to me on the best way to resolve the issue.Dolphin pools is not off the hook yet.  The repair is not finished. And the false statements made in their response prove they are still trying to dodge the problem.

I have left two messages for Mr. [redacted], to discuss the issue with his deck. I have checked our records and I have not received any calls or requests from him that the deck problem had come back.  I have checked both spam and junk mail and did not see any email...

inquires. The deck was repaired in November 2014. Our deck warranty is two years from the date of startup which was May 6, 2014.  Dolphin Pools will contact Mr [redacted], and see if there is anything we can do to resolvecurrent issues he has with his deck. Thank you for your assistant in this matter. SincerelyBarb D[redacted]Manager

I don't usually write reviews on social media. However, I wanted to thank our salesman , Craig, for his suggestions as we planned our spa. When I explained we needed a spa for my husbands physical therapy, but we really wanted a pool, so the grand kids could come play. He suggested a swim spa for therapy. We have always seen the pool with separate spa attached. Cannot express the gratitude, Our "Spool" is amazing, room for multiple people, and we even went with the swim jets, our guests love it too! Had a good feeling from the first time I walked in and spoke with Melanie at the front desk...Thank you Dolphin Pools! My grand kids thank you too!

I signed a contract with Dolphin Pools in December of 2015 for a pool project that I was told would take 3 months to complete. It is now July 28, 2016 and my project still isn't completed and really no end in sight. I started the process in December so my family would have a pool for the summer and there is still a long way to go. To be fair, the county took about 3 months to approve the permit, but the pool has been under construction for 4 months now and still not done. Every timeline I was given by Dolphin wasn't met, with the most recent timeline given to me by the manager of Dolphin two weeks ago and that time line wasn't met either. Communication has been very poor and really only exists when I call Dolphin to find out what is going on, or call to have someone come out to discuss the project. The management of the project has been very poor and employees seem very shocked when something wasn't done, but the reason they are shocked is because no one is following up on the project to make sure the project is progressing which ultimately costs more and more time with follow up. I have made all my payments to Dolphin on time and when asked an I'm still sitting here without a pool 7 months later and no one out at my house today working on anything. Couldn't be more disappointed with Dolphin and would not recommend.

I have only ever written one other negative review of a company in my 40 years but this experience certainly warrants one. We approved our pool design in December and work began quickly thereafter. However, my husband and I fought with communication issues throughout the entire build. The pool was completed in March but the issues continued, including multiple cracks in the decking that have now been repaired 3 times and caulking around the inside tile border showing large gaps. I feel really disappointed and frustrated that every time we have a concern or a question it takes forever for someone to get back to us...and because they utilize subcontractors for everything, they simply pass the buck when you call and say wait for them to call you. There is no accountability on the pool company's part. In their defense, the deck supervisor has been responsive and honest with us about the nature of dealing with settling cracks in decking and we hope the latest solution will result in a more permanent one so we can enjoy our beautiful deck without worrying about more issues. After more than 2 weeks, the gap in the pool tile caulking is still there and the crew that was supposed to show up sometime in the last 2 days is still a no-show and no phone call. We feel that once they received our final payment, we are no longer their problem, and unfortunately for them, we have several friends that are working on backyard pool designs and we have refused to refer them. Regardless of whether or not our job is completed, we should still feel like a priority.

Dolphin Pools is amazing! We have used them to build both of our pools and recommend them 100%. Their staff is thoughtful and they really listened to our ideas for each of our pools; and their suggestions were perfect! The contractors that came to our homes were courteous and professional. We were kept 'in the loop' during the entire process. Even after the pools were completed, and we would call with those 'how do I do...? what does this do....?' questions, they were always gracious and took the time to explain.

Dolphin Pools is one of the rare companies where they strive to do their best for their customers. They understand that for many of us, a pool is a huge investment, and they do their best to make the build problem free and the pool, well, perfect!

These complaints were all take care of as November 24,2014. We have an addendum signed by homeowner deleting coping. Deck Jets were repaired, Deck repainted.Please let me know.[redacted]

This review is to acknowledge the great job received by DOLPHIN POOLS, recently in our new home.

I could start by saying how professional they were and how attentive to details and my family needs.

And I could finish here just leaving it at that.

But it would be unfair, since I felt like I had a whole team of professionals arranjing the construction, just like a fine tuned orchestra.

It all started with Mr. Joe A[redacted], he came in, did the design, gave me options, sugestions and confidence that the job was getting off to a good start.

He was never pushy and he never lost sight of what he was there to do.

Very professional and accommodating, a gentleman.

Dot and the people of engineering for drawing the plan and getting the permits.

Steve B[redacted] was next, he was the job superintendent and supervisor and I know that He was tough with his inspections, if he didn't like something, next day it was fixed, in and out of my back

and out of my yard quietly, like a man in a mission, thank you Sir for taking care of everything that went on behind the scene.

Tonia and Tashina were next, they made sure that I had all the materials on time, that the project was moving forward, the contractors were there when they said

that they would and that at every step of the way I was informed of what was happening, even when my stones were not in stock, and I screamed blood and murder at them,

they kept there cool and did everything to make sure to let me know that they understood my frustation, for that my apologies, at the end, you gave me my pool ahead

of schedule by a full 2 weeks.

By the end of the project I had met with almost everyone, and a special thanks to Chris and Frank owners of [redacted], Isidoro, Armando and Paulino,

the pavers and concrete sub contractors, for going the extra mile for us, and for the presents that you guys left for us in our pool.

Last, thank you Less for showing us how to work with the pool chemicals, filters and computer controls.

Again, thank you all for your effort and for the beautiful job that you guys did.

In regards to his email. We did send the deck company back out.
I have not heard anything from the deck company, only because since the deck is out of warranty
they would not contact me. They will contact the homeowner direct.
 
Thank you
Barb

Dolphin Pools recently completed our new pool and the experience could not have been better! Our project coordinator, Dustin P[redacted] was great to work with. The design he came up with suited our yard and budget perfectly. The entire building process from start to finish was incredibly smooth and took less time than we anticipated. The superintendent, George was always available for questions and periodically came by to check in on the progress of our pool. Tonia in the office did a fantastic job scheduling every step so that the project ran efficiently. I would highly recommend Dolphin to anyone looking to build a new pool.

Dolphin Pool was a great company to work with. Our saleperson Craig did a fantastic job designing our pool to the architecture of our home. We don't live there full time so Craig always kept us posted through email and calling. The whole process was seamless and looks great.

Dolphin Pools did an amazing job for us! Quality sub trades, scheduling promises kept, a great experience overall.

Dolphin Pools were more than we could have ever expected. Their prices were great, their engineer & construction crews were pleasant, professional and prompt! Their business staff were pleasant, knowledgeable, friendly and so helpful, too! We would give them a 10+ on a scale of 1-10. Highly recommend them and most certainly appreciate their work!!!

Review: We contracted Dolphin Pools to construct a play pool and there has been numerous issues with the construction. The deck jets continue to malfunction and has caused flooding of our yard as well as the neighbor's yard. The touch up paint on the decking is still inconsistent with the primary color, as the worker applied a different paint color for the touch up. The contract included deck coping, which was not poured. Dolphin Pools stated the coping was removed from the contract when we switched from travertine to acrylic decking. The coping was therefore removed without our permission and acknowledgement. The company stated they could send the decking crew back to our home to rip out the wrong decking and replace it with the correct type. We found this to be wasteful and requested the monetary difference in the decking be refunded. Our offer was refused.

We placed service calls to Dolphin Pools several times per week for repairs. Some of the issues such as the malfunctioning dek-chlor and the bubbler were fixed. The deck jets were repaired at least 3 times, however, they began malfunctioning again. The manager promised us our pool would be in perfect working condition and they would send someone out to address the issues. The last call occurred weeks ago and Dolphin Pools still has not repaired the deck color.

Perhaps the only employee at Dolphin Pools that has offered consistent results with fantastic customer service is Mr. [redacted]. The rest of the crew, including management, seems to simply give us the run around instead of dealing with the issues of their poorly constructed product.

Our pool is roughly two months old and has been problematic since its completion. The amount we paid for the pool is inconsistent with its quality and Dolphin Pools' customer service.Desired Settlement: We want Dolphin Pools to fix the deck color and the deck jets. We also want the monetary difference of the coping and standard deck border. There needs to be a partial refund on the entirety of the pool's cost for construction, as this product is not consistent with the price we paid for it.

Business

Response:

These complaints were all take care of as November 24,2014. We have an addendum signed by homeowner deleting coping. Deck Jets were repaired, Deck repainted.Please let me know.[redacted]

We recently had a swimming pool built with Dolphin Pools. Our experience was exceptional from beginning to end! Our sales person helped us create our dream pool and backyard while staying in our budget. During the building process, they set the expectation of how things would happen, keeping us up to date on a daily bases. Dolphin Pools is a quality company that delivers a high quality product at a very competitive price. I would definitely recommend them and would not go anywhere else in the future!

We had Dolphin Pools install our 2nd pool. After doing much research, we were very pleased with the outcome of our pool. All the employees were prompt, pleasant and kept our backyard clean with each phase of our pool and it was completed on time. What I liked about Dolphin Pools is that they do not build just a standard pool; they build a pool to fit your needs. Not one of their pools are identical. We would highly recommend Dolphin Pools.

We hired Dolphin Pools to design a pool for our backyard in April 2013. From sales to service, the people at Dolphin pools were absolutely amazing. Our sales representative created an affordable unique design for our pool and went over all of the options for equipment and interior finish. The process was very smooth. Our pool was ready to swim in 5 weeks. Each step of the process was very smooth and we were always informed. The back office staff that coordinate all of the different steps were phenomenal. Even after the pool was completed, there were a few odds and ends that needed to be fixed. The service staff was prompt and completed these tasks. We have recommended Dolphin Pools to several people. We had an amazing experience.

my experience with dolphin pool. this company made my life up side down, first I made some permanent changes in the depth in the pool and they failed. My family and I were really upset but we were able to compromise and I understood the mistake. second, we (FAILED)on our inspection because they never pointed out what needed to get done to pass. I feel really disappointed and frustrated that every time I have a concern or a question they never get back to answer you. I still have the mess they left a week ago and still waiting on the pool to be finish. I just feel that if you paid the full amount we should be first priority just to have a happy customer.

I contacted Dolphin Pools to get a quote for an inground pool. A sales representative/designer was at my house within a day of my calling and designed my pool right at my home which was amazing (I was used to having people tell me they would have to draw something up and then email it to me within a couple of weeks). Their pricing was great and the work was fantastic. They did an excellent job from excavation to electrical/plumbing, deck pour and final spray for the pebble sheen finish. Their customer service was great and any questions I had were answered right away. I am very pleased with my experience with this company and would definitely recommend them to a friend.

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Description: Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Dealers, Spas & Hot Tubs - Supplies & Parts, Swimming Pools & Hot Tubs

Address: 20635 N Cave Creek Rd Ste A4, Phoenix, Arizona, United States, 85024-4403

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