[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***
RevDex.com, Thank you for bringing this customer’s billing concerns to our attentionWe appreciate the opportunity to research and respond as necessary We certainly understand no one wants to pay for more electricity than they feel they have used. Because
electric consumption is based on many factors, some of which are unique to particular customers, we cannot always explain the reasons for an individual customer’s usage. Per the customer’s request, we sent a representative to the service address to inspect the meter and ensure the customer was billed for the correct usage on August 18, 2016. Our representative obtained a “visual” meter reading of which was in line with previous meter readings used for billing. We hung a door tag with the results of our findings at the service location Our investigation has failed to disclose any conditions which would indicate the bills previously rendered were incorrectWe encourage the customer to visit our website, dom.com for ways to save conserve energy. Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at *** Sincerely, MsKC*** Dominion Customer Relations & Policy
May 31, Revdex.com, Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate further. Dominion's Customer Relations and Policy department made two attempts to contact the customer by telephone on
May and May 31, Although voice messages were left each time; unfortunately, we have not received a return call from the customer. Based on our research and investigation into the customer’s concern, our records show the customer’s electric service was interrupted for credit purposes Dominion recognizes we have customers that may experience financial hardship from time to time. To help assist our customers, the Company has internal assistance programs such as budget billing, payment arrangements, short term extensions, or even third party assistance through the Department of Social ServicesFurther investigation revealed the customer’s breakers were in the on position, instead of off, upon our service technician’s arrival to reinstate service. It is not safe for our service technician or the customer’s residence to reinstate service when the breakers are in the on position as this could create a safety hazard Based on the Company’s research, it does not appear the customer was made aware of this requirementWe regret this incident which resulted in a delay in the reinstatement of electric serviceIf you have questions, or if we can be of any further assistance to you or the customer, please call us at *** Sincerely, Greg W*** Dominion Energy Virginia Customer Relations & Policy
Revdex.com,We have reviewed the concerns of our customer and find that repair of the lights mentioned was completed as of 2/28/If our customer has further concerns or questions related to this repair/replacement of light fixtures he should call Customer Relations &
Policy at 1-800-938-2118.Sincerely,CB***Customer Relations & Policy
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
February 23,
Revdex.com,
Thank you for bringing this customer’s concern to our
attentionWe appreciate the opportunity to research and investigate further
concerning the customer’s lost appliance and denied claimWe regret the
frustrations and inconvenience the
customer experienced.
Dominion Energy Customer Relations and Policy’s recent
investigation into this claim resulted in a finding in support of our Claims
department denial; therefore, our position remains unchangedIf the customer
wishes, they may file a loss claim with their insurance carrierAdditionally,
the customer has a right to pursue this matter by way of litigation
If Customer Relations may be of any further assistance to
you or the customer, please contact us at 1-800-938-
Sincerely,
Greg
W***
Dominion
Energy Virginia
Customer
Relations & Policy
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.One of the two locations indicated were incorrectly billed past the requested turn off dateThe final bill has been adjusted and
re-issued.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call ***Sincerely,Daniel G***Dominion Virginia Power
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was charged a fee for same-day re-connectionIt was approximately $**-$**I do feel that Dominion should refund this fee since they clearly were unable to reconnect the service the same day.
Regards,
*** ***
September 21,
Revdex.com,
Thank you for bringing this customer’s concern to
our attentionWe appreciate the opportunity to research and investigate
further concerning the customer’s request to activate new service
Based on the Company’s investigation, it
appears
the customer assumed her first email contact to us, using her cellular
telephone was successful; whereas, it was not; however, the customer’s second
email to us, using her landline was successfulThe Company explained our
working hours are a.mto p.mMonday through FridayDue to our large
volume of turn-ons and turn-offs on a daily basis, excluding weekends and
emergencies, we require at least hours advance notice to respond to tu
and turn-off service order requests for all customers
Additionally, depending on certain circumstances,
the Company may place a pre-requisite hold on certain accounts that may require
further validation prior to connecting serviceIn this customer’s case, the
Company required a copy of the Lease Agreement for the residence, which is
standard practice
We regret the frustrations and inconvenience the
customer experiencedAlthough the customer’s turn on was completed within a
reasonable time after receiving the request, the Company, out of courtesy to
our new customer, applied a $credit to the customer’s account as a gesture
of good faithThe customer appears to be satisfied with the Company’s
resolution
If you have questions, or if Customer Relations
may be of further assistance to you or the customer, please call us at
1-800-***-***
Sincerely,
Greg W***
Dominion Energy Virginia
Customer Relations & Policy
December 22, 2016 Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further We also appreciate the customer’s recent payment which has completely satisfied their final
Dominion Virginia Power electric bill Based on our investigation, we confirm the customer has been billed correctly The meter readings were verified and not estimated. We understand the customer’s lease agreement required electric service to remain on until the scheduled turn off date in the customer’s nameAdditionally, we understand there was access to the customer’s residence as painters entered the premise to paint The average temperature in our area during this time was degrees and the customer’s thermostat was set on degreesPlease understand we are not saying these events were the actual causes of the customer’s high bill; however, we hope we can agree they are contributing factors. Dominion is always willing to assist our customers by performing high bill investigations and testing our meter to ensure accuracy in our billingIt does not appear the customer, while residing at the residence, made such requests We hope our explanation is satisfactory to the customer. If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800-***. Sincerely, Greg W***Dominion VirginiaPowerCustomer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: *** As I mentioned over the phone I am still concerned about the change in method when someone opens a new account and prefer the previous method, before it was changed a year ago, whereby a person's credit history and also history with Dominion be taken into account, as is the usual method with other utilities
Regards,
Angela ***
Hello,I would like the Revdex.com of Virginia to know that the above complaint has been resolved. I believe that the Revdex.com's involvement and help with my complaint was instrumental in its resolution. After filing the complaint, Dominion Virginia Power worked to resolve the issue, which involved compensation for damage to our wood floor during removal of our refrigerator.I very much appreciate your assistance.Thank you,*** ***
RevDex.com, Thank you for bringing this customer’s billing concerns to our attentionWe appreciate the opportunity to research and respond as necessary We certainly understand no one wants to pay for more electricity than they feel they have used. A courtesy
call to the customer was placed on August 1, 2017. Per the customer’s request, we sent two representatives to the service address on August 4, to inspect the meter and perform a high bill investigation to ensure the customer was billed for the correct usage. Our representative obtained a “visual” meter reading which was in line with previous meter readings and performed a calibrated meter test. The meter was found to be recording 99.64% on the Light Load and 99.71% on the Full Load. On August 8, I placed a follcall to the customer and explained the standards filed with our regulatory body require recording within 2% plus or minus of 100%. The results of this test reflected that the meter was recording well within the accuracy limits as set forth by the *** *** *** ***. As a result, our investigation failed to disclose any conditions which would indicate the bills previously rendered were incorrect therefore no billing adjustments are warranted. Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at *** Sincerely, Ms*C*** Dominion Customer Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I SIMPLY ASKED THEM IF THEY COULD EXTEND THE DUE DATE UNTIL OCTOBER 30TH]
Regards,
*** * *** ***
February
2,
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further
Based
on a thorough review of our records, the customer owes a balance of $1058.51. On
September 29, 2015, the customer’s total
bill balance was $1,010.54. A payment of
$was received on October 2, which reduced the bill balance to $842.54. The customer’s final bill was $253.97.
Together
the final bill of $plus the past due balance of $equals $1,096.51. There was a late payment charge of $16.24,
which brought the balance to $1,The Company cancelled the late payment
charge of $16.24, plus credited the customer’s account $(biennial review
credit) reduced the balance to 1,083.51, as of January 16.
Additionally,
on January 21, the Company received a $payment, which further reduced the balance
from $1,to $1,
As a courtesy to the customer, the Company has mailed a statement of the
account to the address in Florida which should be received very soonSince this outstanding balance has been
referred to *** *** collections agency, the customer may contact *** *** at
1- 866-312-
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-
Sincerely,
Greg ***
Dominion
Virginia Power
Customer Relations & Policy
Revdex.com spoke with the businessThe $*** the customer is requesting back was a part of the customer’s balance dueThe amount was broken up into a payment plan for the customer but when the plan was broken the full amount became dueThe customer’s payment plan due balance was seen as a zero balance because she had over paid before that, that does not mean the full balance forwarded had been paidDominion Virginia Power stated that a customer can view their bills on line at*** using the Manage Your Account portal for further clarification. Should there be any further questions please contact Customer Care Center at *** or Customer Relations at ***
Revdex.com,Thank you for bringing our customers' concerns to our attentionReview of her account shows that the requirements needed to maintain electric service have been fulfilledThe customer is not at risk for interuption.Further questions can be addressed by calling
Customer Relations & Policy at ***Sincerely,
** ***
*** *** * ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
July 16,
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further
Dominion has resolved the customer’s billing issueOur research revealed the new owner inadvertently
turned on service in the former owner's business nameThe new
owner has accepted responsibility for energy consumption and billing period Accordingly, Dominion transferred the balance
owed from the previous customer to the new owner of the propertyAdditionally,
the Company recalled the debt from the collection agency and has not reported the
debt to the major credit bureaus
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us at
***
Sincerely,
*** ***
*** *** ***
*** ***
September
1,
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further
The
customer’s meter was exchanged on September 1, 2016. Based on a report from the local
office
supervisor, the meter used to serve the customer’s business displayed an error
message; however, it was still able to capture actual usage and correctly bill
the customer. The Company sends a
sincere apology for any inconvenience and frustration this issue may have caused
the customer
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at ***
Sincerely,
Greg W***
*** *** ***
*** *** * ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***
RevDex.com, Thank you for bringing this customer’s billing concerns to our attentionWe appreciate the opportunity to research and respond as necessary We certainly understand no one wants to pay for more electricity than they feel they have used. Because
electric consumption is based on many factors, some of which are unique to particular customers, we cannot always explain the reasons for an individual customer’s usage. Per the customer’s request, we sent a representative to the service address to inspect the meter and ensure the customer was billed for the correct usage on August 18, 2016. Our representative obtained a “visual” meter reading of which was in line with previous meter readings used for billing. We hung a door tag with the results of our findings at the service location Our investigation has failed to disclose any conditions which would indicate the bills previously rendered were incorrectWe encourage the customer to visit our website, dom.com for ways to save conserve energy. Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at *** Sincerely, MsKC*** Dominion Customer Relations & Policy
May 31, Revdex.com, Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate further. Dominion's Customer Relations and Policy department made two attempts to contact the customer by telephone on
May and May 31, Although voice messages were left each time; unfortunately, we have not received a return call from the customer. Based on our research and investigation into the customer’s concern, our records show the customer’s electric service was interrupted for credit purposes Dominion recognizes we have customers that may experience financial hardship from time to time. To help assist our customers, the Company has internal assistance programs such as budget billing, payment arrangements, short term extensions, or even third party assistance through the Department of Social ServicesFurther investigation revealed the customer’s breakers were in the on position, instead of off, upon our service technician’s arrival to reinstate service. It is not safe for our service technician or the customer’s residence to reinstate service when the breakers are in the on position as this could create a safety hazard Based on the Company’s research, it does not appear the customer was made aware of this requirementWe regret this incident which resulted in a delay in the reinstatement of electric serviceIf you have questions, or if we can be of any further assistance to you or the customer, please call us at *** Sincerely, Greg W*** Dominion Energy Virginia Customer Relations & Policy
Revdex.com,We have reviewed the concerns of our customer and find that repair of the lights mentioned was completed as of 2/28/If our customer has further concerns or questions related to this repair/replacement of light fixtures he should call Customer Relations &
Policy at 1-800-938-2118.Sincerely,CB***Customer Relations & Policy
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
February 23,
Revdex.com,
Thank you for bringing this customer’s concern to our
attentionWe appreciate the opportunity to research and investigate further
concerning the customer’s lost appliance and denied claimWe regret the
frustrations and inconvenience the
customer experienced.
Dominion Energy Customer Relations and Policy’s recent
investigation into this claim resulted in a finding in support of our Claims
department denial; therefore, our position remains unchangedIf the customer
wishes, they may file a loss claim with their insurance carrierAdditionally,
the customer has a right to pursue this matter by way of litigation
If Customer Relations may be of any further assistance to
you or the customer, please contact us at 1-800-938-
Sincerely,
Greg
W***
Dominion
Energy Virginia
Customer
Relations & Policy
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.One of the two locations indicated were incorrectly billed past the requested turn off dateThe final bill has been adjusted and
re-issued.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call ***Sincerely,Daniel G***Dominion Virginia Power
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was charged a fee for same-day re-connectionIt was approximately $**-$**I do feel that Dominion should refund this fee since they clearly were unable to reconnect the service the same day.
Regards,
*** ***
September 21,
Revdex.com,
Thank you for bringing this customer’s concern to
our attentionWe appreciate the opportunity to research and investigate
further concerning the customer’s request to activate new service
Based on the Company’s investigation, it
appears
the customer assumed her first email contact to us, using her cellular
telephone was successful; whereas, it was not; however, the customer’s second
email to us, using her landline was successfulThe Company explained our
working hours are a.mto p.mMonday through FridayDue to our large
volume of turn-ons and turn-offs on a daily basis, excluding weekends and
emergencies, we require at least hours advance notice to respond to tu
and turn-off service order requests for all customers
Additionally, depending on certain circumstances,
the Company may place a pre-requisite hold on certain accounts that may require
further validation prior to connecting serviceIn this customer’s case, the
Company required a copy of the Lease Agreement for the residence, which is
standard practice
We regret the frustrations and inconvenience the
customer experiencedAlthough the customer’s turn on was completed within a
reasonable time after receiving the request, the Company, out of courtesy to
our new customer, applied a $credit to the customer’s account as a gesture
of good faithThe customer appears to be satisfied with the Company’s
resolution
If you have questions, or if Customer Relations
may be of further assistance to you or the customer, please call us at
1-800-***-***
Sincerely,
Greg W***
Dominion Energy Virginia
Customer Relations & Policy
December 22, 2016 Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further We also appreciate the customer’s recent payment which has completely satisfied their final
Dominion Virginia Power electric bill Based on our investigation, we confirm the customer has been billed correctly The meter readings were verified and not estimated. We understand the customer’s lease agreement required electric service to remain on until the scheduled turn off date in the customer’s nameAdditionally, we understand there was access to the customer’s residence as painters entered the premise to paint The average temperature in our area during this time was degrees and the customer’s thermostat was set on degreesPlease understand we are not saying these events were the actual causes of the customer’s high bill; however, we hope we can agree they are contributing factors. Dominion is always willing to assist our customers by performing high bill investigations and testing our meter to ensure accuracy in our billingIt does not appear the customer, while residing at the residence, made such requests We hope our explanation is satisfactory to the customer. If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800-***. Sincerely, Greg W***Dominion VirginiaPowerCustomer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: *** As I mentioned over the phone I am still concerned about the change in method when someone opens a new account and prefer the previous method, before it was changed a year ago, whereby a person's credit history and also history with Dominion be taken into account, as is the usual method with other utilities
Regards,
Angela ***
Hello,I would like the Revdex.com of Virginia to know that the above complaint has been resolved. I believe that the Revdex.com's involvement and help with my complaint was instrumental in its resolution. After filing the complaint, Dominion Virginia Power worked to resolve the issue, which involved compensation for damage to our wood floor during removal of our refrigerator.I very much appreciate your assistance.Thank you,*** ***
RevDex.com, Thank you for bringing this customer’s billing concerns to our attentionWe appreciate the opportunity to research and respond as necessary We certainly understand no one wants to pay for more electricity than they feel they have used. A courtesy
call to the customer was placed on August 1, 2017. Per the customer’s request, we sent two representatives to the service address on August 4, to inspect the meter and perform a high bill investigation to ensure the customer was billed for the correct usage. Our representative obtained a “visual” meter reading which was in line with previous meter readings and performed a calibrated meter test. The meter was found to be recording 99.64% on the Light Load and 99.71% on the Full Load. On August 8, I placed a follcall to the customer and explained the standards filed with our regulatory body require recording within 2% plus or minus of 100%. The results of this test reflected that the meter was recording well within the accuracy limits as set forth by the *** *** *** ***. As a result, our investigation failed to disclose any conditions which would indicate the bills previously rendered were incorrect therefore no billing adjustments are warranted. Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at *** Sincerely, Ms*C*** Dominion Customer Relations & Policy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I SIMPLY ASKED THEM IF THEY COULD EXTEND THE DUE DATE UNTIL OCTOBER 30TH]
Regards,
*** * *** ***
February
2,
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further
Based
on a thorough review of our records, the customer owes a balance of $1058.51. On
September 29, 2015, the customer’s total
bill balance was $1,010.54. A payment of
$was received on October 2, which reduced the bill balance to $842.54. The customer’s final bill was $253.97.
Together
the final bill of $plus the past due balance of $equals $1,096.51. There was a late payment charge of $16.24,
which brought the balance to $1,The Company cancelled the late payment
charge of $16.24, plus credited the customer’s account $(biennial review
credit) reduced the balance to 1,083.51, as of January 16.
Additionally,
on January 21, the Company received a $payment, which further reduced the balance
from $1,to $1,
As a courtesy to the customer, the Company has mailed a statement of the
account to the address in Florida which should be received very soonSince this outstanding balance has been
referred to *** *** collections agency, the customer may contact *** *** at
1- 866-312-
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-
Sincerely,
Greg ***
Dominion
Virginia Power
Customer Relations & Policy
Revdex.com spoke with the businessThe $*** the customer is requesting back was a part of the customer’s balance dueThe amount was broken up into a payment plan for the customer but when the plan was broken the full amount became dueThe customer’s payment plan due balance was seen as a zero balance because she had over paid before that, that does not mean the full balance forwarded had been paidDominion Virginia Power stated that a customer can view their bills on line at*** using the Manage Your Account portal for further clarification. Should there be any further questions please contact Customer Care Center at *** or Customer Relations at ***
Revdex.com,Thank you for bringing our customers' concerns to our attentionReview of her account shows that the requirements needed to maintain electric service have been fulfilledThe customer is not at risk for interuption.Further questions can be addressed by calling
Customer Relations & Policy at ***Sincerely,
** ***
*** *** * ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
July 16,
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further
Dominion has resolved the customer’s billing issueOur research revealed the new owner inadvertently
turned on service in the former owner's business nameThe new
owner has accepted responsibility for energy consumption and billing period Accordingly, Dominion transferred the balance
owed from the previous customer to the new owner of the propertyAdditionally,
the Company recalled the debt from the collection agency and has not reported the
debt to the major credit bureaus
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us at
***
Sincerely,
*** ***
*** *** ***
*** ***
September
1,
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further
The
customer’s meter was exchanged on September 1, 2016. Based on a report from the local
office
supervisor, the meter used to serve the customer’s business displayed an error
message; however, it was still able to capture actual usage and correctly bill
the customer. The Company sends a
sincere apology for any inconvenience and frustration this issue may have caused
the customer
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at ***
Sincerely,
Greg W***
*** *** ***
*** *** * ***