All outstanding balances from prior accounts are transferred when a customer starts service at a new location. An arrangement was set for payment but the terms were not kept. Customer may request another pay arrangement and discuss with a representative. Customer can
call our help line at 1-*** for assistance. A pay arrangement with a zero down payment is not acceptable
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary. After receiving this inquiry, the Customer Relations department reviewed the customer’s account to ensure billing accuracy
After review it was determined that this customer was billed accurately and that all meter readings were verified and not estimatedOnce a final bill is rendered, if left unpaid, credit action including referral to a collection agency can occurWhen an unpaid balance is referred to a collection agency there are no addition feesDominion encourages customers to work with the collection agency regarding payment arrangements. Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call 1-800-938-2118. Sincerely, Daniel G***Dominion Energy Virginia
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***
RevDex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary. While it is never our desire to interrupt electric service to our customers, we use various methods to communicate
pending credit action. A review of the customer’s account revealed a turn-off notice for the past due balance was displayed atop the electric service bill mailed on *** ** ***The billing indicated the current charges were due on *** *** *** however to avoid disconnect of service payment for the past due balance must be received by * P.Mon *** *** ***Additionally, two courtesy calls were placed using the telephone number listed on the account on *** * and *** **. Customers enrolled in eBill receive email notifications every time the account has a new bill unless the account has a disconnect notice or is in jeopardy of credit actionDelinquent account notices are sent by U.Smail, not via email. Should disconnection occur, a reconnection charge and a security deposit equal to two times the 12-month average electric usage at the service address may be required to restore the electric service. On *** **, we sent a representative to the service location and the service was restoredOur Customer Support group reviewed the Manage Account profile linked with the customer’s account and confirmed the account was enrolled in eBill (paperless billing). The username and password was created by the end user. According to our records the same username and password was used to remove the account from eBill on *** **Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of further assistance, please call us at *** Sincerely, *** ** ***
*** *** *** *** * ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***I'd like to add that Greg W*** from Dominion Power Customer Service was very responsive and I really appreciated his efforts to assist!!
Regards,*** ***
[A default letter is
provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
Dominion Virginia Power contacted me earlier today (1/30/2017) and allowed me to set up a payment plan that works perfectly for meIt's a shame it took going to this length to get what I needed done, but I am happy with the end results and my family will not go without powerThank you for your assistance.
Regards,
*** ***
RevDex.com,
Thank you for bringing this customer’s concerns to our
attentionWe appreciate the opportunity to research and respond as necessary
We
regret the misunderstanding between the customer and our associates. We retain customer billing
records for only a
three-year period which does not include copies of the bills. Based on our review of the account we were
able to retrieve the Electric Meter Billing History from 07/28/through
12/29/2014, the only information available for the year
To
protect our customer’s privacy we furnished this information electronically to
the customer
Again, thank you for allowing us the opportunity to address
this customer’s concernsIf you have any additional questions, or if we can be
of further assistance, please call us at ***
Sincerely,
MsKC***
Dominion Customer Relations &
Policy
[A default letter is provided here which indicates your
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com, Dominion has worked with the customer by way of the VA State Corporation Commission (SCC) to resolve her concerns and reestablish her payment planIt is our understanding, based on the SCC response, that the customer is agreeable to the plan setThe customer may
call me at *** if she has further questions. Sincerely, ** ***
*** *** * *** *** *
The account deposit was assessed for this customer in Jan 2016. The deposit on the account was split over Jan, Feb, and Mar of 2016. The account balance was transferred to the new address when customer started her current account on 3/31/16.Customer is currently on a "Short Term"
payment plan. Amount on short term extension is due by 5:PM on 7/14/16. A better option for this customer may be to cancel the existing plan, and start a long term plan for months. Down payment on the extended plan is less than the payment needed on the current extension. After the down payment is received, the account balance can then be extended over monthsthe down payment on a long term plan would be due by 5:PM on 7/14/16. Customer may contact our help line at 1*** and request to cancel existing short term extension and start a month long plan. The agent will be able to explain the details, down payment, and amount to be paid with the current bill over the next months
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
March
7,
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further
Based
on a thorough review of our records, the customer has satisfied the outstanding
balance owed
($270.99) This balance was
charged off to *** *** collections agency on December 23, and was recently
paid in full on February 1, The
customer may contact the major credit bureaus to find out when this information
will drop off of their credit reports
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-
Sincerely,
Greg W***
Dominion
Virginia Power
Customer Relations & Policy
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary After the severe weather of 6/16/Dominion had approximately 250,customers without service. Once the severe weather
was out of our service territory Dominion initiated our restoration effort. Part of the plan is to patrol areas to assess damage and then report findings to storm management so proper resources may be allocated to specific locations needing repair. Based on initial assessments restoration times are determined and entered on customers’ accounts for planning purposes. Unfortunately as the work in one area progresses, additional damage can be found which translates into more material, manpower, and time to complete. Restoration in one area taking more time to complete, will necessarily delay efforts elsewhere. The delays in getting this customer’s service restored was certainly not intentional, but in this instance unavoidable. It is Dominion’s goal to provide reliable electric service; however, there are things such as weather events, which are beyond our controlSince the outage was cause by an act of nature and not by negligence on the part of Dominion Virginia Power, no compensation is warranted Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of further assistance, feel free to call *** Sincerely, Daniel G***
*** ***
*
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***
Revdex.com,
Thank you for bringing this customer’s concerns to our
attentionWe appreciate the opportunity to research and respond as necessary
Dominion has communicated with this customer since receiving
this notification from the Revdex.com
and has been able to address
their concernsDominion explained the policy and procedure involved with the
application of residential security deposits and the customer’s options
Again, thank you for allowing us the opportunity to address our
customer’s concernIf you have any additional questions, or if we can be of any
further assistance, feel free to call 1-800-938-
Sincerely,
Daniel ***
Dominion Virginia Power
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meWhile I am not particularly enthused about the methods in which this is getting to a resolution, provided I receive the check for the refund, I will consider this complaint resolvedProvided that money should have been automatically deducted from my account as per my settings in the first place (to which I still do NOT know who modified my account as per their response)If the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com,
Thank you for bringing this customer’s concerns to our
attention. We appreciate the opportunity
to research and investigate further.
After receiving this inquiry the Customer
Relations and Policy department reviewed Dominion
Energy’s Policy and
Procedures associated with paying online and this customer’s accountCurrently
Dominion Energy will suspend the option to pay online if a customer has two
returned items within a twelve month periodThe ability to make payments
online again will be restored once the date of the oldest returned item has
passed and no additional returned items are receivedUpon review of this
customer’s account, it was determined that the policy has been correctly
appliedThe exact date that the customer will be able to pay again online can
be located at the bottom of their monthly bill
Again, thank you for allowing us the
opportunity to address this customer’s concernsIf you have any additional
questions, or if we can be of any further assistance, feel free to call 1-***-***-***
Sincerely,
Daniel G***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** iF YOU CHECK YOUR RECORDS THE LIGHT DID NOT GET REPAIRED UNTIL 03/02/
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
September 23,
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and respond as necessary
The Company made telephone contact to the complainant and
discussed the high bill concern. We
are
working toward resolution Dominion relies
on the accuracy of the meter to bill its customers; therefore, we will
conduct a field meter test very soon and will share the results of the meter
test with the customer
Again, thank you for allowing us the opportunity to address the
customers’ concern. If you have any
additional questions, or if Customer Relations may be of further assistance to
you, please call us at ***
Sincerely,
*** ***
*** *** * ***
*** *** ***
All outstanding balances from prior accounts are transferred when a customer starts service at a new location. An arrangement was set for payment but the terms were not kept. Customer may request another pay arrangement and discuss with a representative. Customer can
call our help line at 1-*** for assistance. A pay arrangement with a zero down payment is not acceptable
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary. After receiving this inquiry, the Customer Relations department reviewed the customer’s account to ensure billing accuracy
After review it was determined that this customer was billed accurately and that all meter readings were verified and not estimatedOnce a final bill is rendered, if left unpaid, credit action including referral to a collection agency can occurWhen an unpaid balance is referred to a collection agency there are no addition feesDominion encourages customers to work with the collection agency regarding payment arrangements. Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call 1-800-938-2118. Sincerely, Daniel G***Dominion Energy Virginia
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***
RevDex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary. While it is never our desire to interrupt electric service to our customers, we use various methods to communicate
pending credit action. A review of the customer’s account revealed a turn-off notice for the past due balance was displayed atop the electric service bill mailed on *** ** ***The billing indicated the current charges were due on *** *** *** however to avoid disconnect of service payment for the past due balance must be received by * P.Mon *** *** ***Additionally, two courtesy calls were placed using the telephone number listed on the account on *** * and *** **. Customers enrolled in eBill receive email notifications every time the account has a new bill unless the account has a disconnect notice or is in jeopardy of credit actionDelinquent account notices are sent by U.Smail, not via email. Should disconnection occur, a reconnection charge and a security deposit equal to two times the 12-month average electric usage at the service address may be required to restore the electric service. On *** **, we sent a representative to the service location and the service was restoredOur Customer Support group reviewed the Manage Account profile linked with the customer’s account and confirmed the account was enrolled in eBill (paperless billing). The username and password was created by the end user. According to our records the same username and password was used to remove the account from eBill on *** **Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of further assistance, please call us at *** Sincerely, *** ** ***
*** *** *** *** * ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***I'd like to add that Greg W*** from Dominion Power Customer Service was very responsive and I really appreciated his efforts to assist!!
Regards,*** ***
[A default letter is
provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
Dominion Virginia Power contacted me earlier today (1/30/2017) and allowed me to set up a payment plan that works perfectly for meIt's a shame it took going to this length to get what I needed done, but I am happy with the end results and my family will not go without powerThank you for your assistance.
Regards,
*** ***
RevDex.com,
Thank you for bringing this customer’s concerns to our
attentionWe appreciate the opportunity to research and respond as necessary
We
regret the misunderstanding between the customer and our associates. We retain customer billing
records for only a
three-year period which does not include copies of the bills. Based on our review of the account we were
able to retrieve the Electric Meter Billing History from 07/28/through
12/29/2014, the only information available for the year
To
protect our customer’s privacy we furnished this information electronically to
the customer
Again, thank you for allowing us the opportunity to address
this customer’s concernsIf you have any additional questions, or if we can be
of further assistance, please call us at ***
Sincerely,
MsKC***
Dominion Customer Relations &
Policy
[A default letter is provided here which indicates your
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com, Dominion has worked with the customer by way of the VA State Corporation Commission (SCC) to resolve her concerns and reestablish her payment planIt is our understanding, based on the SCC response, that the customer is agreeable to the plan setThe customer may
call me at *** if she has further questions. Sincerely, ** ***
*** *** * *** *** *
The account deposit was assessed for this customer in Jan 2016. The deposit on the account was split over Jan, Feb, and Mar of 2016. The account balance was transferred to the new address when customer started her current account on 3/31/16.Customer is currently on a "Short Term"
payment plan. Amount on short term extension is due by 5:PM on 7/14/16. A better option for this customer may be to cancel the existing plan, and start a long term plan for months. Down payment on the extended plan is less than the payment needed on the current extension. After the down payment is received, the account balance can then be extended over monthsthe down payment on a long term plan would be due by 5:PM on 7/14/16. Customer may contact our help line at 1*** and request to cancel existing short term extension and start a month long plan. The agent will be able to explain the details, down payment, and amount to be paid with the current bill over the next months
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
March
7,
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further
Based
on a thorough review of our records, the customer has satisfied the outstanding
balance owed
($270.99) This balance was
charged off to *** *** collections agency on December 23, and was recently
paid in full on February 1, The
customer may contact the major credit bureaus to find out when this information
will drop off of their credit reports
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-
Sincerely,
Greg W***
Dominion
Virginia Power
Customer Relations & Policy
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary After the severe weather of 6/16/Dominion had approximately 250,customers without service. Once the severe weather
was out of our service territory Dominion initiated our restoration effort. Part of the plan is to patrol areas to assess damage and then report findings to storm management so proper resources may be allocated to specific locations needing repair. Based on initial assessments restoration times are determined and entered on customers’ accounts for planning purposes. Unfortunately as the work in one area progresses, additional damage can be found which translates into more material, manpower, and time to complete. Restoration in one area taking more time to complete, will necessarily delay efforts elsewhere. The delays in getting this customer’s service restored was certainly not intentional, but in this instance unavoidable. It is Dominion’s goal to provide reliable electric service; however, there are things such as weather events, which are beyond our controlSince the outage was cause by an act of nature and not by negligence on the part of Dominion Virginia Power, no compensation is warranted Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of further assistance, feel free to call *** Sincerely, Daniel G***
*** ***
*
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***
Revdex.com,
Thank you for bringing this customer’s concerns to our
attentionWe appreciate the opportunity to research and respond as necessary
Dominion has communicated with this customer since receiving
this notification from the Revdex.com
and has been able to address
their concernsDominion explained the policy and procedure involved with the
application of residential security deposits and the customer’s options
Again, thank you for allowing us the opportunity to address our
customer’s concernIf you have any additional questions, or if we can be of any
further assistance, feel free to call 1-800-938-
Sincerely,
Daniel ***
Dominion Virginia Power
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meWhile I am not particularly enthused about the methods in which this is getting to a resolution, provided I receive the check for the refund, I will consider this complaint resolvedProvided that money should have been automatically deducted from my account as per my settings in the first place (to which I still do NOT know who modified my account as per their response)If the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com,
Thank you for bringing this customer’s concerns to our
attention. We appreciate the opportunity
to research and investigate further.
After receiving this inquiry the Customer
Relations and Policy department reviewed Dominion
Energy’s Policy and
Procedures associated with paying online and this customer’s accountCurrently
Dominion Energy will suspend the option to pay online if a customer has two
returned items within a twelve month periodThe ability to make payments
online again will be restored once the date of the oldest returned item has
passed and no additional returned items are receivedUpon review of this
customer’s account, it was determined that the policy has been correctly
appliedThe exact date that the customer will be able to pay again online can
be located at the bottom of their monthly bill
Again, thank you for allowing us the
opportunity to address this customer’s concernsIf you have any additional
questions, or if we can be of any further assistance, feel free to call 1-***-***-***
Sincerely,
Daniel G***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** iF YOU CHECK YOUR RECORDS THE LIGHT DID NOT GET REPAIRED UNTIL 03/02/
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
September 23,
Revdex.com,
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and respond as necessary
The Company made telephone contact to the complainant and
discussed the high bill concern. We
are
working toward resolution Dominion relies
on the accuracy of the meter to bill its customers; therefore, we will
conduct a field meter test very soon and will share the results of the meter
test with the customer
Again, thank you for allowing us the opportunity to address the
customers’ concern. If you have any
additional questions, or if Customer Relations may be of further assistance to
you, please call us at ***
Sincerely,
*** ***
*** *** * ***
*** *** ***