Dominion Energy

February 24, 2017Revdex.com,Thank you for bringing this customer’s concern to our attention.  We appreciate the opportunity to research and investigate further. Our research and investigation concludes the customer is enrolled in the Smart Cooling Rewards (SCR) Program; however, the...

Company’s vendor, which tracks and processes the SCR incentive, inadvertently missed this customer’s annual incentive reward due to a data discrepancy issue on their part. Dominion regrets this occurrence.  We have contacted the appropriate department and the [redacted] goodwill credit has been processed and has posted to the customer’s account. The customer is satisfied with the Company’s resolution.If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800-938-2118.Sincerely,Greg W[redacted]Dominion Virginia PowerCustomer Relations & Policy

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, although I had to borrow the money and I'm now responsible for paying that person back. I should not be locked out of payment extensions due to a broken/cancelled arrangement. Stuff happens all the time that makes someone unable to pay a bill on time.If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]