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Dominion Energy Reviews (2)

Satisfaction rating: 
User Reviewer5540623 time 02.04.2018

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I would like to drop the complaint - I found the cause of the issue of the high bills, and it is not related to Dominion power, but to a HVAC company that wrongly installed an electric furnace.  Dominion was very helpful is resolving the issue.best regards,[redacted]


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User Reviewer5541583 time 02.04.2018

Better Business Bureau,   Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.   This customer’s payment was received after the communicated please pay by date. This customer did remit payment prior to the...

disconnection of service however this order was already scheduled and ultimately completed. Once the notice has expired, customers are advised to contact Dominion to confirm the required payment amount due for reconnection and to schedule reconnection of service.   Once this customer did contact Dominion, reconnection of service was scheduled. Unfortunately, due to a planned system outage that evening, the automated process was unable to proceed. Manually intervention was attempted, and ultimately the reconnection was completed the next morning once the planned system outage was complete.   Dominion’s Customer Relations department has attempted to contact this customer to discuss their concerns.   Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted].   Sincerely,   [redacted]
[redacted]


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