left a voice mail for business (Carey W***) asking whether she was aware that the Revdex.com was currently awaiting a response to the consumer's rebuttal that was emailed to her, also inquired to make sure she was aware that she could click on the link in letters received from the Revdex.com to make her responses
June 10, Dear [redacted] :Thank you for your inquiry received on June , On behalf of Dominion Dental Services Inc., we thank you for your interest with our Members complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our Service.Our Grievance and Appeals Department researched the Members complaint and reached out to the Member directly to resolve her service and billing concernsThe Member has as requested and we are happy to report that the complaint has been resolved to the Member's SatisfactionOn behalf of Dominion Dental, we regret that the Members interaction with our Services Department did not meet her expectationsProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our membersIf we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] Sincerely,
Dear Ms [redacted] : "Arial","sans-serif Thank you for your inquiry received on 8/04/ On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Extor [redacted] Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
The Revdex.com KSt., NW, 10th Floor Washington, DC Re: ID# [redacted] Dear Ms [redacted] : Thank you for your inquiry received on 07/06/ On behalf of Dominion National we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the Member’s complaint and reach out to the Member directly to resolve her concerns On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding ther matter, please feel free to contact me directly at ###-###-#### Extor [redacted] Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
I would like to provide additional information regarding Ms***’s complaint, as it appears that she remains dissatisfiedAccording to Ms***’s initial complaint, she expressed concerns with a lack of follto her request to terminate her dental plan benefits and requested a call back from a Supervisor As a result of Ms***’s complaint, I reached out her directly on 7/07/I confirmed that her policy was terminated effective 7/01/and I apologized for her dissatisfactionAt that time it was determined that no refund of premium was due as the last payment received was on 5/23/for May and June premium duesWhile there was no record of a request to terminate coverage prior to July, as a gesture of goodwill and in the interest of resolving this complaint expeditiously, Dominion issued a refund to the member in August totaling $This refund amount reflects total premiums payments received from the member in While we are unable to take back Ms***’s poor experience from earlier this year, we have made every effort to make it right with the consumer If you have any questions, please don’t hesitate to contact me Best, Carey Carey W***Manager of Grievances and AppealsDominion National
This was the absolute worse experience I've ever had with a companyI had dental insurance with Dominion for over a year through the Marketplace, and they terminated my coverage in March without notifying me of the terminationThey backdated my termination to January 2016, but accepted months of payments from January until MarchI called in April upon discovering the policy had been terminated, and they would not give me any logical explanation as to why it was terminatedThey have owed me a check for months worth of payments since I called back at the beginning of April 2016, and it is now almost mid-JulyThey have given me the runaround several times saying a check had been sent, then saying it hadn't been sent but it was in reviewI never even received the insurance cards after requesting them twice
Dear [redacted] : Thank you for your inquiry received on October 15, On behalf of Dominion Dental Services, Incwe thank you for your interest with our Member's complaint and giving us the opportunity to address her concerns; member feedback is essential for maintain and improving the quality of our service Our Grievance and Appeals Department has researched the complaint thoroughlyA response has been issued directly to the member addressing her concerns If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Administrator, Grievances and Appeals We Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] That is not even how the conversation went at allI requested something in writing to show to my bankWhich I have not receivedThe response is total fantasy and not the conversation we had at allIn addition, the person who contacted me knew absolutely NOTHING about my accountI completely reject this so called "resolution" omplaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Dear [redacted] : Thank you for your inquiry received on November 26, On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department researched the Member’s complaint and we are working with the Member directly to resolve his concerns On behalf of Dominion Dental, we regret that the Member’s experience has not met his expectationsProviding excellent customer service and processing claims expeditiously is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Administrator, Grievances and Appeals We Work For Your Benefit
Dear [redacted] : Thank you for your inquiry (ID [redacted] ) received on February 23, regarding a complaint received from [redacted] requesting termination of her dental insurance planOur Grievance and Appeals Department will research the complaint thoroughly and report our findings directly to the Member On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint, and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Administrator, Grievances and Appeals We Work For Your Benefit
I cancelled this insurance policy two years agoI continue to receive invoices for monthly premiums, despite repeated requests to delete the accountI have received notices that they have rectified the problem, only to then receive additional invoices for premiums well after the policy cancellation dateThe company is impossible to contactIn the last months I have not been able to reach anyone on the phone, as they never actually answer the callsI do not trust this company and would never recommend doing business with themThe administration is terrible and the customer service is non-existent
October 3, Dear [redacted] :Thank you for your inquiry (ID [redacted] ) received on October 1, regarding a complaint received from member [redacted] relating to her billing activityOur Grievance and Appeals Department researched the complaint thoroughly and we can report that the Member's concerns have been addressed and resolved directly with the Member.On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectationsProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at [redacted] Ext [redacted] or [redacted] Sincerely, Carey WAdministrator, Grievances and Appeals
June 23,2014Dear [redacted] :Thank you for your inquiry- received on June 10, Our Grievance and Appeals Department researched the Member's complaint and we can report the following:• 11/26/ - The Member was added to our system for dental benefits with an effective date of 1/1/2014, • 12/19/- The Member contacted our Member Services Department to make a onetime payment of $for her January premium • 12/27/- Due to an administrative oversight, the member was incorrectly set up for automated payments • 2/19/- The Member contacted our Member Services Department to report that she should not be set up on automated debits and requested termination from the planThe Member also requested a refund for the February premium payment that was deducted from her account earlier that day.* 2/20/- The Member’s dental benefits were terminated as requestedA refund was not issued for the February payment because it had not yet posted to the Member’s account m our systemThis was later identified and the February premium was refunded to the Member (5/5/2014),• 5/8/- The Member called Member Services in follow up to the February payment that was deducted from her account on 2/19/2014; however, the premium had already been refunded (electronically) on 5/5/in the amount of $11, We reached out to the Member directly to attempt to resolve her billing concerns; however,the member has not yet returned our callsAs a gesture of good will we have extended an additional refund;to the Member for her January premium, via check # [redacted] in the amount of $On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our serviceIf we can be of further assistance, or if you have any Questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] ***
Good afternoon [redacted] - This message is in response to your rebuttal to complaint # [redacted] A request for information was issued to your dentist on 12/3/via certified mail # [redacted] *** According to the records at the USPS, the letter was rejected on 12/10/due to "insufficient address" We have verified that the request was issued to the address in the claims document A new request has been issued today via certified mail # [redacted] ***If you would like to forward the full mouth series of xrays, or diagnostic periapical xrays to us directly, please remit the radiographs to: Carey W [redacted] Administrator, Grievances and Appeals Dominion Dental Services, Inc [redacted] Alexandria, VA [redacted] If printing the radiographs you may use any type of paper; however, the xrays must be diagnostic quality in order to make a benefit determinationIf you prefer to forward an electronic copy, please email the requested information to: [email protected] For any additional questions or concerns, please contact me directly at ###-###-####, ext***Thank you Carey
Dear [redacted] Thank you for your inquiry (ID# [redacted] ) received on 9/21/On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service Our Financial Services Department has researched the Member’s complaint and will reach out to the Member directly to resolve her concerns We regret the Member’s dissatisfactionProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Dominion Dental says the plan was not approved until November, however it was posted on their website and sold to me in JulyNow they conveniently "consider this matter closed"I filed a complaint with Maryland Insurance Administration Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: A MsJ [redacted] from Dominion Dental Services , Inc called on July 29, at about 3:pm my home # and left a message to call her I returned the call on July 30, at 11:am I left a message on her phone that I was returning her call She has not responded to my call There has been no actual communication with Dominion Dental Services since fiiling the complaint with Revdex.com to solve the program on their part I would like to know why a legitimate bill (not a copy of an invoice) is not issued monthly? I would like a legitimate bill each month without having to call for it I Regards, [redacted]
Revdex.com:Dominion Dental was also going to call the dentist, Dr C [redacted] at Great Expressions, who had committed to the Revdex.com to send my x rays to me at no cost I called the dentist two weeks ago and they said they would send the X-rays immediately but have not done so I have not received a refund nor the x rays and I have paid for all services Regards, [redacted]
Dear [redacted] : 0px;"> Thank you for your inquiry received on June 30, (ID# [redacted] ) On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department previously researched the Member’s complaint, received directly from the member on 3/5/ Based on a thorough review, the complaint was resolved on 3/10/in favor of the member On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly Sincerely, [redacted] Administrator, Grievances and Appeals We Work For Your Benefit
The Revdex.com
"Arial","sans-serif"">KSt., NW, 10th Floor
Washington, DC
Re: ID# ***
Dear Ms***:
Thank you for your inquiry received on 07/06/2016. On behalf of Dominion National we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department will research the Member’s complaint and reach out to the Member directly to resolve her concerns
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding ther matter, please feel free to contact me directly at ###-###-#### Extor ***
Sincerely,
Carey W***
Manager of Grievances and Appeals
We Work For Your Benefit
left a voice mail for business (Carey W***) asking whether she was aware that the Revdex.com was currently awaiting a response to the consumer's rebuttal that was emailed to her, also inquired to make sure she was aware that she could click on the link in letters received from the Revdex.com to make her responses
June 10, Dear [redacted] :Thank you for your inquiry received on June , On behalf of Dominion Dental Services Inc., we thank you for your interest with our Members complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our Service.Our Grievance and Appeals Department researched the Members complaint and reached out to the Member directly to resolve her service and billing concernsThe Member has as requested and we are happy to report that the complaint has been resolved to the Member's SatisfactionOn behalf of Dominion Dental, we regret that the Members interaction with our Services Department did not meet her expectationsProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our membersIf we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] Sincerely,
Dear Ms [redacted] : "Arial","sans-serif Thank you for your inquiry received on 8/04/ On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Extor [redacted] Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
The Revdex.com KSt., NW, 10th Floor Washington, DC Re: ID# [redacted] Dear Ms [redacted] : Thank you for your inquiry received on 07/06/ On behalf of Dominion National we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the Member’s complaint and reach out to the Member directly to resolve her concerns On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding ther matter, please feel free to contact me directly at ###-###-#### Extor [redacted] Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
I would like to provide additional information regarding Ms***’s complaint, as it appears that she remains dissatisfiedAccording to Ms***’s initial complaint, she expressed concerns with a lack of follto her request to terminate her dental plan benefits and requested a call back from a Supervisor As a result of Ms***’s complaint, I reached out her directly on 7/07/I confirmed that her policy was terminated effective 7/01/and I apologized for her dissatisfactionAt that time it was determined that no refund of premium was due as the last payment received was on 5/23/for May and June premium duesWhile there was no record of a request to terminate coverage prior to July, as a gesture of goodwill and in the interest of resolving this complaint expeditiously, Dominion issued a refund to the member in August totaling $This refund amount reflects total premiums payments received from the member in While we are unable to take back Ms***’s poor experience from earlier this year, we have made every effort to make it right with the consumer If you have any questions, please don’t hesitate to contact me Best, Carey Carey W***Manager of Grievances and AppealsDominion National
This was the absolute worse experience I've ever had with a companyI had dental insurance with Dominion for over a year through the Marketplace, and they terminated my coverage in March without notifying me of the terminationThey backdated my termination to January 2016, but accepted months of payments from January until MarchI called in April upon discovering the policy had been terminated, and they would not give me any logical explanation as to why it was terminatedThey have owed me a check for months worth of payments since I called back at the beginning of April 2016, and it is now almost mid-JulyThey have given me the runaround several times saying a check had been sent, then saying it hadn't been sent but it was in reviewI never even received the insurance cards after requesting them twice
Dear [redacted] : Thank you for your inquiry received on October 15, On behalf of Dominion Dental Services, Incwe thank you for your interest with our Member's complaint and giving us the opportunity to address her concerns; member feedback is essential for maintain and improving the quality of our service Our Grievance and Appeals Department has researched the complaint thoroughlyA response has been issued directly to the member addressing her concerns If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Administrator, Grievances and Appeals We Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] That is not even how the conversation went at allI requested something in writing to show to my bankWhich I have not receivedThe response is total fantasy and not the conversation we had at allIn addition, the person who contacted me knew absolutely NOTHING about my accountI completely reject this so called "resolution" omplaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Dear [redacted] : Thank you for your inquiry received on November 26, On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department researched the Member’s complaint and we are working with the Member directly to resolve his concerns On behalf of Dominion Dental, we regret that the Member’s experience has not met his expectationsProviding excellent customer service and processing claims expeditiously is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Administrator, Grievances and Appeals We Work For Your Benefit
Dear [redacted] : Thank you for your inquiry (ID [redacted] ) received on February 23, regarding a complaint received from [redacted] requesting termination of her dental insurance planOur Grievance and Appeals Department will research the complaint thoroughly and report our findings directly to the Member On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint, and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Administrator, Grievances and Appeals We Work For Your Benefit
I cancelled this insurance policy two years agoI continue to receive invoices for monthly premiums, despite repeated requests to delete the accountI have received notices that they have rectified the problem, only to then receive additional invoices for premiums well after the policy cancellation dateThe company is impossible to contactIn the last months I have not been able to reach anyone on the phone, as they never actually answer the callsI do not trust this company and would never recommend doing business with themThe administration is terrible and the customer service is non-existent
October 3, Dear [redacted] :Thank you for your inquiry (ID [redacted] ) received on October 1, regarding a complaint received from member [redacted] relating to her billing activityOur Grievance and Appeals Department researched the complaint thoroughly and we can report that the Member's concerns have been addressed and resolved directly with the Member.On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectationsProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at [redacted] Ext [redacted] or [redacted] Sincerely, Carey WAdministrator, Grievances and Appeals
June 23,2014Dear [redacted] :Thank you for your inquiry- received on June 10, Our Grievance and Appeals Department researched the Member's complaint and we can report the following:• 11/26/ - The Member was added to our system for dental benefits with an effective date of 1/1/2014, • 12/19/- The Member contacted our Member Services Department to make a onetime payment of $for her January premium • 12/27/- Due to an administrative oversight, the member was incorrectly set up for automated payments • 2/19/- The Member contacted our Member Services Department to report that she should not be set up on automated debits and requested termination from the planThe Member also requested a refund for the February premium payment that was deducted from her account earlier that day.* 2/20/- The Member’s dental benefits were terminated as requestedA refund was not issued for the February payment because it had not yet posted to the Member’s account m our systemThis was later identified and the February premium was refunded to the Member (5/5/2014),• 5/8/- The Member called Member Services in follow up to the February payment that was deducted from her account on 2/19/2014; however, the premium had already been refunded (electronically) on 5/5/in the amount of $11, We reached out to the Member directly to attempt to resolve her billing concerns; however,the member has not yet returned our callsAs a gesture of good will we have extended an additional refund;to the Member for her January premium, via check # [redacted] in the amount of $On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our serviceIf we can be of further assistance, or if you have any Questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] ***
Good afternoon [redacted] - This message is in response to your rebuttal to complaint # [redacted] A request for information was issued to your dentist on 12/3/via certified mail # [redacted] *** According to the records at the USPS, the letter was rejected on 12/10/due to "insufficient address" We have verified that the request was issued to the address in the claims document A new request has been issued today via certified mail # [redacted] ***If you would like to forward the full mouth series of xrays, or diagnostic periapical xrays to us directly, please remit the radiographs to: Carey W [redacted] Administrator, Grievances and Appeals Dominion Dental Services, Inc [redacted] Alexandria, VA [redacted] If printing the radiographs you may use any type of paper; however, the xrays must be diagnostic quality in order to make a benefit determinationIf you prefer to forward an electronic copy, please email the requested information to: [email protected] For any additional questions or concerns, please contact me directly at ###-###-####, ext***Thank you Carey
Dear [redacted] Thank you for your inquiry (ID# [redacted] ) received on 9/21/On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service Our Financial Services Department has researched the Member’s complaint and will reach out to the Member directly to resolve her concerns We regret the Member’s dissatisfactionProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Dominion Dental says the plan was not approved until November, however it was posted on their website and sold to me in JulyNow they conveniently "consider this matter closed"I filed a complaint with Maryland Insurance Administration Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: A MsJ [redacted] from Dominion Dental Services , Inc called on July 29, at about 3:pm my home # and left a message to call her I returned the call on July 30, at 11:am I left a message on her phone that I was returning her call She has not responded to my call There has been no actual communication with Dominion Dental Services since fiiling the complaint with Revdex.com to solve the program on their part I would like to know why a legitimate bill (not a copy of an invoice) is not issued monthly? I would like a legitimate bill each month without having to call for it I Regards, [redacted]
Revdex.com:Dominion Dental was also going to call the dentist, Dr C [redacted] at Great Expressions, who had committed to the Revdex.com to send my x rays to me at no cost I called the dentist two weeks ago and they said they would send the X-rays immediately but have not done so I have not received a refund nor the x rays and I have paid for all services Regards, [redacted]
Dear [redacted] : 0px;"> Thank you for your inquiry received on June 30, (ID# [redacted] ) On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department previously researched the Member’s complaint, received directly from the member on 3/5/ Based on a thorough review, the complaint was resolved on 3/10/in favor of the member On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly Sincerely, [redacted] Administrator, Grievances and Appeals We Work For Your Benefit
The Revdex.com
"Arial","sans-serif"">KSt., NW, 10th Floor
Washington, DC
Re: ID# ***
Dear Ms***:
Thank you for your inquiry received on 07/06/2016. On behalf of Dominion National we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service.
Our Grievance and Appeals Department will research the Member’s complaint and reach out to the Member directly to resolve her concerns
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding ther matter, please feel free to contact me directly at ###-###-#### Extor ***
Sincerely,
Carey W***
Manager of Grievances and Appeals
We Work For Your Benefit