Dominion Virginia Power

Review: I am enrolled in Dominion's "Water heater replacement program". For the past 2 years I have paid a monthly charge to be covered in the event of a problem with my water heater. I have 3 complaints: 1. I was unaware of the terms and conditions of the program when I entered into it. 2. Dominion has failed to follow up satisfactorily to determine if my water heater qualifies for replacement. Their contractors assessment was completely contradicted by an independent contractor I hired for a 2nd opinion. 3. I did not receive follow up when I appealed the first denial of my replacement claim, and was not notified when my appeal was denied.Desired Settlement: I would like Dominion Virginia to follow up and send another contractor/supervisor to my home, in conjunction with a County inspector as they said they would to determine if my water heater qualifies for replacement under the terms of the program.

Business

Response:

Dear [redacted]:

On Behalf of Dominion Products and Services, Inc. (DPS) I am responding to your recent claim concerning DPS's Water Heater Repair and Relacement Program.

I have investigated this latter and determined that your claim was appropriately denied because your water heater was not eilgible for coverage under the Program. DPS's contractor has provided us with photographic evidence that the water heater in your home was a type of "Apollo" system, that is a water heater connected to the heating system. Apollo systems are expressly excluded from coverage under the Program terms and conditions. DPS now considers this matter closed.

Please contact me if you have any questions.

Sincerely,

Review: I set up a payment plan over Dominion Va Power's automated system. Unknowingly, I wrote down the wrong date by which the initial deposit had to be made (wrote down 1 day after what was supposedly stated by the automated system); this was after 15 minutes of hunting around the automated system for an option to speak with a live agent, which I would have been much more comfortable with. On the day I thought the initial deposit to be due, I went looking for a way to speak to a live agent again and was able to get one on the phone by suggesting I was a new subscriber. Upon speaking with the young lady at customer service and telling her that I was confirming what I had written down from my initial call, she informed me that I had already been billed on the new billing cycle and, in fact, had broken the payment agreement. I asked if she was sure and she confirmed that the deadline to pay the initial installment was indeed the day prior. I then explained to the woman that I was sorry for the confusion but I had no way of knowing that I had written down the wrong date because I had not received any written confirmation of the due date from Dominion, to which she replied "we stopped sending out paper confirmations of payment plans last year." When I asked her why this was, she informed me that "people weren't honoring them anyway." Except in extenuating circumstances like this one, I conduct the vast majority of my business with Dominion online through my email (where I receive my bill) and their website. While I would not expect a paper confirmation through the postal service, I certainly expected to see some sort of email reflecting the terms of the payment agreement. This never came. Consequently, I relied on my own transcription of the due date which has now caused me to break the arrangement, backing me into the prospect of neglecting other bills this month in order to avoid having my power cut off. Upon speaking with the young lady's supervisor, I was told that there was no going back on this matter and that no other payment arrangements would be available to me for the next twelve months because of it. Although I understand both women's positions, it is hard for me to accept that I backed myself into a financial corner because of a date written down incorrectly which I did not even know was incorrect until I circumvented the automated phone options to sneak onto an agent's line under false pretenses. At no time was my payment plan confirmed by Dominion other than via automated reply. Retailers across the country send out email receipts and bills everyday. Dominion never forgets to send me an email reminding me that it is time to make a payment regularly, but they no longer send out confirmations on a matter of, what I think is, a more dire and pressing circumstance? I am not searching for free power. I have never complained about the amount of my bill. I understand that my bill reflects my usage and try and curb such to compensate for a significant expense on our family.Desired Settlement: I am not searching for free power. I have never complained about the amount of my bill; I understand that my bill reflects my usage and try and curb such to compensate for a significant expense on our family. What I would like is for Dominion to acknowledge that it creates an environment conducive to missed deadlines by not sending out email and/or written confirmations of such deadlines. I can understand that a paper statement of terms may not make it to a customer by the due date, but emails are almost instantaneous. There is no reason that I can think of why a company generating so much cash flow cannot invest in an automated response system further confirming what is stated over the phone. Not only will this positively effect accounts receivable, it could also cut down on the amount of time customer service agents spend talking about payment issues such as this one. At this time, the only resolution I am searching for is for my account to be put back on the original payment plan which I agreed to last month which is an initial $41 deposit and $41 per month until the current past due amount is satisfied. I also would like for Dominion to find a way to email confirmation of payment plan terms to its customers so that others can avoid similar misunderstandings in the future. Because this was an honest mistake on my part, I have made the initial deposit payment for what would have been my payment plan. Admittedly, it was made after 5pm because of going through everything described above. The unique receipt number of my payment is [redacted].

Business

Response:

Dear Revdex.com,

Thank you for bringing our customer's concerns to our attention. Our Customer Care center has re-established a new payment plan for the customer. Additionally, our Customer Relations department contacted the customer to ensure we satisfactorily addressed their concerns.

Again, thank you for allowing us an opportunity to respond to this customer's concerns. If Customer Relations may be of further assistance to you or the customer, please call us at [redacted].

Sincerely,

Dominion Customer Relations

Review: the first step in ferminization theapy is determining at what health consderation may play a factor a factor in progress most individual had to come to the us for complete ferminzation and desired a medical programs that would achive thier goals quickly while maintain ones good health naturally in day to day practice there are many are many vraitions on the theme here are looking at the typical regimens that being complete ferminzation the maxiumum in the shortest period of tome the undeirbale siode-effect both physical and emotional when looking at the process achiveing female attribute such as element development fulness texture in the skin etc and ridding oneself of male attribute such as excessive muscalar upper body development body patten hair loss of scalp beard growth etc resounces for paying for www.thetransgendercenter.com website register/job placement iam experincing discrimination support group network groupDesired Settlement: the first step in fermininzation thearpy is determining at what the health consideration may play a factor in progress most indivdual had to come to the us for complete ferminization and desired a medical programs that would achieve thier goals quickly while maintain ones good health naturally in day to day practice there are many varaitions on the theme here are looking at the typical regimens that being complete ferminization the maxiumum in the shortest period of time the undeirble

Consumer

Response:

The customer reached out to Revdex.com and stated that the power has been cut off because the bills have not been paid. The customer has been requesting a payment plan but no one from the business has responded. The bill shave increased due to issues with the maintenance of the building the customer lives in and not to issues caused by the customer.

Business

Response:

Tell us why here...One of Dominion's core values is ethics and we certainly take serious an accusation that alleges discrimination for any reason. We would have no way of knowing any of the issues going on inside the home as stated in the Revdex.com complaint. Additionally, that type of information would have no impact on the credit review process to collect aged arrears.Service at this location was interrupted for nonpayment and the account is now closed. As a result, the account was referred to a collection agency in August 2014. Along with the outstanding debt sent to collections, one third of any deposit assessed needs to be paid before a new turn on request in this customer's name can be processed.

Review: My service was disconnected, while I was away on vacation due to past due payments. I called and made a payment and restored services on the same day of disconnection. Spoke to the phone rep who advised me ONLY of a reconnection fee of 61.30. I received my bill and noticed an additional $84 fee (deposit installment) which I was never told about. When I called to inquire about this "deposit installment" I was advised its actually a part of the total $250 deposit that will be collected from me in 3 installments. Not only was this news to me, but I have been receiving service from Dominion VA power since March 2011 without a single service interruption.Desired Settlement: The $84 deposit installments totaling $250 must come off my billing statement immediately for the reasons below: I was not told of the charge (confirmed by another phone representative while looking up the notes on my account) I have been a long time customer with the service provide with good standing history of payments

Business

Response:

Dear Revdex.com,

We have spoken to [redacted], explained the Security Deposit Policy and came to an agreement. [redacted] now understands and accepted our apologies for miscommunications during the new connection process.

Thank you for bringing [redacted] concerns to our attention.

Sincerely,

Review: Dear Sir/Madam

We have been loyal customers of Dominion Power for 17 years. Never delayed a single payment for 17 years. Due to the death of my mother in law in Egypt we had to leave quickly Sept. 3, 2013. For some reason or the other , I could not access [redacted] from Egypt to let you know I was out of town.

When I came back on Oct 26, 2013 I found the power off. Upon checking I found out that Dominion cut off power for non payment of $92. Just $92 after more than excellent payment history over 17 years. Also despite paying $100 Oct. 12, 2013.

All food is gone, I had 4 insulin shots gone , Refrigerator gone. I incurred almost $3,000 in loses for you to recover $92 from a customer of excellent payment history. WHY???

I think the only correct thing to do is pay this $3000. I can show you, receipts from [redacted], [redacted] etc.

I look forward for Dominion doing the correct thing

Sincerely

[redacted]Desired Settlement: Pay for damages caused

Business

Response:

November 1, 2013

Review: I currently have 4 accounts with va dominion power. When I received the bills for this month I was astonished to see that all 4 account had gone up anywhere from 30-40%. One of the bills is for a home that isn't even occupied. Every appliance is unplugged and breaker box is off but my bill still went up 35%. How is it that all of my accounts can go up the same percentage the same month. I suppose if someone only has one account they may not notice that there is an unfair price gouging being committed. Dominion Power representative told me that based on my usage from this time last year the estimation is correct and that their techs shoot a computer scanner at my house to get my reading... is that really an accurate way to collect my info? Obviously not since the reading they billed me for can not be mine. The house is empty!!! My other three bills also magically went up the same amount. If Dominion Va Power can make up numbers to bill me with I think it is only fair that I make up numbers to pay them with. Who does the checks and balances on power companies, whoever it is... wake up. I run a business and if I were to commit what can only be classified at stealing then I would have to answer for my actions, I want Dominion Power to do the same. .

Business

Response:

October 7, 2013

Dear Revdex.com,

Thank you for bringing this concern to our attention. We appreciate the opportunity to research and respond. Dominion has made an attempt to reach the customer by telephone to discuss the billing concern; however, we have not received a return telephone call.

Upon receipt of the customer’s complaint, we immediately began to investigate the customer’s concern. As a result, the monthly usage for each account appears to be in line compared to last year’s consumption. Also, the meter readings on each account were verified, not estimated readings. To learn more about Energy Saving Tips please visit our website at www.dom.com and enter “Savings” in the search field.

Again, thank you for allowing us the opportunity to address the customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted].

Sincerely,

Dominion Virginia Power

Review: Was told my a dominion employee once we make monthly payments we, service would not be disconnected. Also have a member in the household with medical device needing power. Which dominion has documentation of. I was out of my home for over two weeks due to medical issues while pregnant. But made a monthly payment as always. Returned home on 7 Apr after giving birth on 4 Apr 2015. About 10 mins after being in the house, the power was disconnected. Contacted customer service and workers and even supervisors seemed not to care about my situation. I had just given birth and was at home with a newborn. No one was at all helpful. We had to take our last and make a payment in order to be okay. I have been a customer for going on 4 years and service has never been disrupted. Why does this happen to me now? And then a deposit being added. I try my best no matter what to make a payment every single month. This is ashamed how your employees or even if it's company policy treat your consumers and service members fighting for your freedom. I have discharge papers and birth announcement I was willing to provide for the employees but no one cared. Please help me understand why your treat people this way. It's hard to make a $611 payment to then have another $585 due not even a month later. I'm not rich I'm only an E4 in the USN. After the 611 I made a payment for 140 now facing another possible disconnection notice. This is insane. My baby is about to be 2 months. This is not the only bills I pay. Please help me!Desired Settlement: I would like an apology. Post partum depression was something I never suffered dealt with having one child but coming home right after having a second child to this and no one being helpful sent me back to the hospital. I think this company should be a little more understanding with life situations and train employees not to be nasty to people. Even if they could waive paying a deposit would be good. I hope I never end up in the hospital again and have to deal with an issue like this. If documentation is needed I can provide this. I can prove I am active duty also.

Business

Response:

June 4, 2015

RevDex.com,

Thank you

for bringing this customer’s concern to our attention. We appreciate the opportunity to research and respond as

necessary.

Dominion

made telephone contact to the customer on June 2 and discussed the customer’s

concerns. The customer is satisfied with the Company’s resolution.

Again, thank

you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if

Customer Relations may be of further assistance to you, please call us at

Sincerely,

Review: After receiving 6 bills over the past 6 months, of amount totals ranging from $450 to $600's. I brought my latest bill to the landlord to inquire why the electricity is so high. My landlord was very shocked and said he had the same issue and advised me to contact Dominion Virginia Power to request they come out to the property. Landlord stated that they DO NOT read the meters and send bills out that are estimated. After waiting 45 min on hold to speak to a customer service agent the agent who spoke with me asked several questions about the household electric usage and the home its self and stated the bills were that high because its a mobile home. Still I requested someone to come to the property as that was what my landlord wanted as well. I requested someone to come out Monday March 23 or Tuesday March 24 since I am off work on those two days. They never came! A call was made back to dominion to see why and I still have an active service ticket yet still no one has come out to the home to adequately read the meter. I have been over charged for the past 6 months and am now at risk of eviction because I can not afford these inadequate bills on top of my rent. When dealing with the company Im given the run around and treated very rudely. These people are stealing from me!Desired Settlement: Demanding a refund check of any over charges I have paid out and to have the electric meters read and billed correctly. NOT on an estimate.

Business

Response:

Revdex.com,Thank you for sharing our customers' concerns. The meter at this premise is read by encoder receiver transmitter (ERT) which is gathered by a device in vans as they pass within approximately 1000 feet of the meter. This is the reason the customer will not see a meterman visually read the meter.Today, a service investigator as well as a meterman met with the landlord and tested the meter. The meter tested within limits as set forth by the State Corporation Commission of VA. the results were discussed with the landlord. Additionally, the ERT reading and the actually meter dial reading match. This verifies the transmissions received by van are correct.Our investigation failed to disclose any conditions which would indicate the customers' bill is incorrect. We understand his concern in this matter, but in view of our findings, no adjustment/refund is warranted.Please contact Customer Relations & Policy for further questions.Sincerely,[redacted]Customer Relations & Policy

Review: My deceased parents' bill was added to my account: VA Dominion Resolution Department's representative ([redacted]) settled the problem over the phone with me. I received another billing and letter stating they were going to add the bill to my account. I sent a letter refusing to pay this addition.I asked VA Dominion to research and get back to me in writing. They did not. VA Dominion's records could not confirm who had paid the bill - but our attorney's records show that he paid the bills for [redacted] (my parent's home.)VA Dominion still had the account in my parent's name even after the home sold in May 2013. I haven't heard from them and I want to be refunded (I ended up paying so it wouldn't go into collections against me). Parent's account#: [redacted], my account#: [redacted]Thank you,[redacted]Desired Settlement: Refund me $119.79

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Business

Response:

Revdex.com,

Thank you for bringing this customer's concern to our attention. We appreciate the opportunity to research and investigate this issue.

Dominion made telephone contact to the customer on April 3, 2014, and based on our thorough investigation of her complaint, the Company has settled this matter to the customer's satisfaction.

Again, thank you for the opportunity to address this customer's concern. If Customer Relations may be of further assistance to you or the customer, please call us at [redacted].

Sincerely,

Dominion Virginia Power

Customer Relations

Review: I have paid the Power bill through my bank's online bill pay system, which is the method I've always used. This payment has cleared my bank. I have the confirmation number from my bank that it went through. This was done on 9/19/2013 for the amount of $[redacted]. I called Dominion Power on October 18 and received a issue # of [redacted]. I called today and the payment was not credited to my account. I was also told that I would receive a call back from a person named [redacted]--who would not provide any further information. I never received the call.Desired Settlement: I must have the payment credited to my account and a statement reflecting that.

Business

Response:

Dear Revdex.com,

Thank you for your inquiry. After researching this request and communicating with [redacted], we found that payment was never sent to Dominion Virginia Power. It was sent to another public utility. For this reason, we cannot credit [redacted] electric account for the payment in question.

Sincerely,

Review: Dominion claims that they are responsible for tree limbs that encroach on wires which run from pole to pole. This is exactly the problem that I have with a tree on my property that encroaches on wires that run both from pole to house and pole to pole. Dominion has sent a technician out twice and despite my complaint that the preponderance of the problem is with the wires running pole to pole, Dominion refuses to take any action to prune the tree or cut it back significantly so that it is clear of the wires. Their claim is that it is my responsibility. This constitutes false advertising and a breach of service, in my opinionDesired Settlement: I wish them to clear the wires running pole to pole from obstruction by the tree branches and do so at their expense as they claim they are responsible for

Business

Response:

Revdex.com,

Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.

We regret the misunderstanding concerning our tree trimming responsibility. To clarify, we only trim for our primary voltage conductors located at the upper portion of the pole (running from pole to pole). We do not trim trees that overhang or are touching the secondary service wires ([redacted]) that may pose a threat homeowner’s service (from pole to house).

On September 25, our field personnel responded to our customer’s service request to remove a tree from our line. Our field investigation revealed our primary and neutral conductors are located on the overhead transformer pole on the opposite side of the street. In this case, the tree in question is touching the insulated secondary service wires that run from the transformer pole to a pole at the front corner of the property to the customer’s house. Unfortunately, this is a private tree issue, which is outside the realm of Dominion’s responsibility. We will temporarily de-energize or remove the service wires to allow safe removal of the tree. Should the customer wish to coordinate this service request, please call our Customer Care Center at [redacted] at least 48 hours in advance.

We realize this is not the desired outcome; however, we trust our customer will understand our position. Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted].

Sincerely,

Dominion Customer Relations & Policy Specialist II

Review: Dominion power is over charging my account for electricity and dominion refuses to change my due date so account will continue to be past due dominion also refuses to place my account on budget billing to assist me with a more stable amount to pay bill each monthDesired Settlement: I want account placed on budget billing and due date changed to middle of each month

Business

Response:

Revdex.com,Thank you for bringing this customer’s account concerns to our attention. We appreciate the opportunity to research and respond as necessary. Our Budget Billing Plan (BBP) provides a convenient way for our customers to manage their electric bills to minimize seasonal fluctuation. The budget amount is based on the customer’s previous 12 months billing for the service address. Based on our research we discovered the customer removed the electric service account from the BBP using our website on December 28, 2015. Once removed from the plan the account balance is due in full. To be eligible to re-enroll in the BBP several conditions are required for this customer:• Customer must have a zero account balance or owe only a current bill (no past due balance)• Cannot re-enroll until after the next billing cycle date (February 11, 2016) We certainly understand our customer’s desire to change the billing due date. Our customers are geographically grouped into meter reading “cycles”. The meter cycle routes are designed in such a way that maintains a level work force and provides the most accurate billing system possible, which we know is important to our customers. Because the number of days in our billing cycle may vary from 26 to 35 days, the bill due dates fluctuate each month. Therefore, we are unable to allow customers to choose their own due dates at this time.Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at 1-800-938-2118. Sincerely, Ms. K. [redacted]Dominion Customer Relations & Policy

Review: I called into Dominion On Tuesday trying to get an extension on my bill.I spoke with a customer service representative named [redacted]. I explained to her that my husband doesn't get during the week., he gets paid on fridays. She gave me until the 26th. I also explained to her that my husband has was out of work the end of last week and a few days this week because he has been sick. This is the second time in 2 - 3 months I've had to complain about the companyDesired Settlement: I would like for the company to understand that we as everyday people have money issues and somtimes its hard for us. I would like a longer extension than the extension that the representative gave me.

Business

Response:

Revdex.com,

Thank you for bringing our customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.

This customer is already participating in an active payment arrangement plan and as such, is not currently eligible for an extension on the payment due date.

Again, thank you for allowing us the opportunity to address our customer’s concern. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]

Sincerely,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ I SIMPLY ASKED THEM IF THEY COULD EXTEND THE DUE DATE UNTIL OCTOBER 30TH]

Regards,

Review: I have had service with Dominion Power for over 30 years with excellent payment (bank draft).

I recently sold my house and after 14 months, I went to establish new service.

Dominion refused to look at my excellent record stating it has not been within 12 months. I went through two levels of supervisors with the same result. I asked them to pull a credit check, or put it on a credit card or setup direct debit immediately. No was the answer.

Why does Virginia allow this? It is an outrage. Dominion sets the 12 month hard rule so they can rake in customer deposits and make money on the spread they pay customers for their deposits versus what they earn on the deposits in the credit market markets.

The [redacted] should mandate that Dominion widen its credit check procedures/options to accommodate customers with excellent credit. It should also audit Dominion to see how much money they are earning on the spread and demand a rebate to the customers affected by this.Desired Settlement: Review my 30 year history with Dominion Power that is `100% excellent and NOT charge a deposit

Consumer

Response:

The consumer called the Revdex.com and stated that the complaint has been resolved.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: IN JULY 2014 WE HAD A POWER OUTAGE. ELECTRIC WAS PROMPTLY RESTORED, HOWEVER, MY " SODIUM VAPOR LAMP " WAS REMOVED FROM THE IR UTILITY POLE. MOSTLY LIKELY THE OUTAGE BURNED AND DESTROYED THE ATTACHMENT. AS OF TODAY, THEY ARE BILLING ME ! AUGUST 4, I CONTACTED THEIR OFFICE AND TOLD THEM THAT I DO NOT WANT THAT NIGHT LIGHT ! ! I WAS TOLD TO DEDUCT THE $12.93 OFF OF BILL. SO I DID. AUGUST BILL ARRIVES. I WAS TOLD TO DEDUCT THE $12.05 COST AND THAT WHEN ANOTHER DEPARTMENT RECEIVES 'REPAIR' ; THAT THEN IT WILL NOT BE ON MY BILL ANYMORE AFTER AUGUST 28'TH.

I HAVE WRITTEN TO CUSTOMER SERVICE IN [redacted] ON JULY 21, 2014. NOBODY WILL HELP ME WITH THIS ISSUE.

TODAY I RECEIVED MY SEPT 19'TH BILL AND THEY STATE THAT I OWE A BALANCE FOR THE LAST BILL OF $13.05 (FOR THIS GHOST LAMP) PLUS THEY ARE AGAIN CHARGING ME $12.99 FOR THIS MONTH.

WE PAY OUR BILLS IN A TIMELY MANNER, THEY CAN VERIFY THAT. PLEASE HELP US. WE HAVE DONE EVERYTHING RIGHT. Yours truly, [redacted]Desired Settlement: Since we have gone thru proper channels, please have them take this ghost lamp off our bill. They took it down, they didn't tell us, & it's been almost four pittiful months.

Thank you for your time : - )

Business

Response:

October 3, 2014

Revdex.com,

Thank you for bringing the customers' concern to our attention. We appreciate the opportunity to research and investigate further.

Dominion made the appropriate billing adjustments to the customers' account on October 2, 2014. We regret the circumstances that led to the billing issue. The customers are very satisfied with the Company's resolution.

Again, thank you for allowing us the opportunity to address the customers' concern. If Customer Relations may be of further assistance to you or the customer, please call us at [redacted]

Sincerely,

Review: I have recently moved, from [redacted] to [redacted]. I was on the budget billing system and always paid my bill on time, or early, in some cases, over paying. Unbeknownst to me, Dominion carried a balance forward I was never aware of and never agreed to. As a result, my final bill, which should have be 45 dollars, amounted to 300 dollars for a charge called, "budget billing settlement."

When I called, I spoke with someone who informed that despite never being late, always over paying, I carried a balance month to month (that was never listed on my bill). When I asked her to explain further, she transferred me to another department that hung up on me before speaking with me, the process then repeated itself two more times.

I have a right to know what I am being charged for, further I have a right to know why I have been carrying a balance that was never listed on any bill and finally I have a right to know what budget billing settlement is.Desired Settlement: Either bill credited, or at the VERY least explained.

Business

Response:

Revdex.com,

Thank you for your inquiry regarding the concerns of our customer. We have spoken to the customer and given full explanation of charges, balances and the Budget Billing Plan (BBP). We set up the new account on the BBP and the customer is satisfied with our explanation and with the agreement to move forward with the new service.

We appreciate the opportunity to address our customers' concerns. Please contact Customer Relations at [redacted] for further questions.

Sincerely,

Customer Relations

Review: Dominion Resources is Incompetent and Abusive.They have Repeatedly and Deliberately Refused to send me my dividend checks.Due to their Bizarre Abuse and Lack of Basic Professionalism, I told them to sell my shares. They Continued their Bizarre Abusive shenanigans and sold the shares but I never received the check.When I followed-up they Refused to Respond or resend the check.As they are aware- this would naturally cause me damages.Not only from their Verbal Abuse,but economic abuse.They have Violated their fiduciary duties.As they know, selling the shares but not sending me the check would result in loss of income and interest, etc.which they owe me for.Additionally - they have refused to get back to my messages about why I haven't received my dividend checks.This is Abuse of authority, and it is costing me time and money.Tired of these petty, Immature Abusive people who can't perform the basic functions of their job and who bend over backwards to abuse consumers And damage the quality of their life.Also, what they've done is Stealing.They MUST repay me the money and Damages associated with their Negligence and Repeated Refusal to respond to my messages in a reasonable time frame.Desired Settlement: See aboveAlso--Dominion Resources is Incompetent and Abusive.They have Repeatedly and Deliberately Refused to send me my dividend checks.Due to their Bizarre Abuse and Lack of Basic Professionalism, I told them to sell my shares. They Continued their Bizarre Abusive shenanigans and sold the shares but I never received the check.When I followed-up they Refused to Respond or resend the check.As they are aware- this would naturally cause me damages.Not only from their Verbal Abuse,but economic abuse.They have Violated their fiduciary duties.As they know, selling the shares but not sending me the check would result in loss of income and interest, etc.which they owe me for.Additionally - they have refused to get back to my messages about why I haven't received my dividend checks.This is Abuse of authority, and it is costing me time and money.Tired of these petty, Immature Abusive people who can't perform the basic functions of their job and who bend over backwards to abuse consumer

Business

Response:

Customer: [redacted]

The shareholder complaint is unfounded. Her mail and sale checks have been returned by the post office as undeliverable. We have asked for a better address numerous times to no avail. This shareholder is currently under investigation by Dominion’s Security Team regarding the many emails she has sent to our office and phone calls containing hate speak and racist comments. Dominion will not allow a shareholder to speak to our representatives in this manner. Until she provides an address other than the one on our records, [redacted], we cannot mail a replacement sale check. We look forward to getting this issue resolved. Sincerely, [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I haven't done anything to them. They have been harassing me and theyneed to have a top level manager for shareholders intervene. Theseppl are Lying. They have Not gotten back to my messages, and theyMaliciously did this to cost me money. Something wrong with thosepeople.I sent them a Fax in January 2014 to sell shares and with a specificaddress and they sent it to the wrong address. I have a copy of thefax and so do they. They are Incompetent. They also sent my Taxforms to the wrong address. I have reported their Incompetence andAbuse to other agencies and will Continue to. They are Keeping theChecks without my permission. The shares they were told to send thisyear they need to put back in as they have DELIBERATELY ANDMALICIOUSLY AND REPEATEDLY REFUSED to address my concerns in a timelyfashion. I have the Evidence to prove this. The fact that theyfalsely accuse me of supposedly using racism or hate speech gives memore information about THEM and why they are Harassing me and notgetting back to my messages and deliberately handling thingsimproperly. Now I know why they are motivated to do this, they aretelling you more about THEM, not me. They're crazy!!! I haven't doneanything to them. And they've just explained to me why they'vedeliberately, repeatedly and maliciously NOT responded to my messages,why they are unable to perform the basic functions of their job, andwhy they have targeted me for false accusations. They are telling youmore about themselves. They are targeting me becausea) I have raised Legitimate concernsb) they are falsely accusing me of doing what THEY'RE doing, whichshows what their Intent and Motivation is for Abusing me.There you have itThey just admitted they've deliberately mishandled my money becausethey're racists.WowLike I said other agencies are investigating them.What theyre doing is Illegal.I will also Continue to alert media outlets to their bizarre behavior.Why can't they just stick to the business side of things.Why are they putting all these cards into the equation that don't exist.All they do is perform the basic functions of their job.Their mistakes have cost me time and money.They need to be accountable for their Abuse and Incompetence.

Review: Dominion power does not offer a fee free payment option other than bank draft. You cannot submit any payment without paying an extra 2 dollars in some cases to pay a bill. If you bounce a check you cannot use bank draft for entire year before they allow you to use bank draft again.Desired Settlement: All I ask is to have an opportunity to pay my bill without any extra fees and costs.

Business

Response:

Revdex.com, Dominion offers multiple options to make payment for electric services. There are options available to pay without fee. In the instance a check is returned, it is standard policy to restrict check payments for 12 months. For further information, out customer can contact Customer Relations & Policy at 1-800-938-2118. Sincerely, Customer Relations & Policy

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

According to your website the only way to make a payment without incurring a fee is to use the bank draft option. I cannot physically walk into a location to pay my bill. I have to go through third parties to pay my account. Even your online Bill Martrix charges a fee. I would like some way other than bank draft to pay my bill without incurring the fees involved.

Regards,

Review: I am a Dominion Virginia Power customer and have service at my unit at [redacted]. I am moving on July 1st and I am trying to set up my account to transfer service using Dominion's website at dom.com. The website simply does not work and was clearly developed by kindergartners.

There are fields for two phone numbers - one to contact about issues with the transfer, and the one I'll be using once I've moved. Since it's 2015 and we all have cell phones now, these numbers are the same, and the website produces an alert box saying that the numbers are the same. If you hit OK to confirm it, the website simply locks up, never proceeds to the next page and none of the buttons are clickable. Clearly, Dominion Resources never tested their website before carelessly launching the failure they have today.

I tweeted [redacted] on [redacted] asking what was wrong with the website on June 15, 2015 and received no response from the agent who should be manning this account. On June 18, 2015 I tweeted again asking why I had not received a response and still got nothing back from Dominion, despite previous successful tweets with them about outages and even a worker throwing a [redacted] bottle at my car from his cherrypicker because he was too disgusting to use a garbage can.

So we have two issues here: One is that Dominion's website is absolutely worthless and violates every basic tenet of modern software development, and the other is that Dominion's customer support is apparently too drunk to wake up and answer support requests being sent to them. Before they dare respond saying that "[redacted] isn't an official support tool," then don't have an account if you're not going to respond! I am very busy and don't have time to wait on hold for 30 minutes to talk to some it on the phone.Desired Settlement: I expect Dominion to explain their utter customer service failure to me, outlining why their customer support agent wasn't responding and why this person wasn't fired weeks ago. I also expect the Revdex.com respondent to personally enter my transfer of service request to [redacted], with power being shut off at [redacted] on 7/9/15 and power being turned on at 12am 7/1/15 at [redacted] (i.e. both properties will have power for an overlap of 9 days). Additionally, I expect a $50 bill credit for this gross lapse in customer service that I am now having to take time out of my day to complain through an official channel due to Dominion's incompetence.

Business

Response:

Revdex.com, Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary. Dominion strives to provide its customers with the best possible level of service and we value customer feedback when we have fallen short of expectations. We certainly apologize for the frustration our customer experienced when attempting to transfer service using our website. On June 25, I contacted the customer and manually processed the service orders to complete the transfer of service. A waiver for the service initiation charge was granted. As described by the customer, our IT team identified an intermittent issue associated with the telephone number entry and will work to resolve. Our customer’s input is invaluable and will use this experience to improve our processes. Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I noticed my power bill had jumped from a payment of $200 to $500 in one month. After speaking with a representative, it was explained to me that my bill had been charge due to last years usage. I asked the representative if some one could come out and read my meter to make sure that the billing was corrected and was told that the meter could be read from the facility. I don't believe that it's fair to charge me based on last years usage.Desired Settlement: I would like for a technician to come by and check my meter or electrical system to see what I can do to lower my bill. I would also like for the company to charge me for power usage I haven't used yet.

Business

Response:

February 14, 2014
Revdex.com,
Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate this issue.
Upon the Company’s review of the customer’s account, and subsequent telephone contact to the customer, Dominion has scheduled to conduct a high bill investigation and shared our website, [redacted]Energy Savings) to learn more about energy conservation. In regard to the customer’s meter billing usage, meter readings were verified for actual energy consumption and were not estimated and billed based on last year’s usage.
Again, thank you for allowing us the opportunity to address this customer’s concern. If Customer Relations may be of further assistance to you or the customer, please call us at [redacted]Sincerely,

Dominion Virginia Power

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

In response to my complaint the issue of a higher than normal light bill, it wasn't resolved in my book. Dominion sent a representative to my house to read my meter and left a message stating the amount of wattage used and that I used less power than last month. This is what I was trying to tell the representative over the phone when contacted. My monthly bill for March is $274.34 cent. Which I think is still a little high. My bill has been an estimated bill for the past three years and I believe that if someone would have came out to read my meter, it wouldn't have been that high.