Dominium Management Services

I’ve been renting from Dominion for 3 months. These three months has been hell. They jack the rent up without consent. Wait to post your rent, then charge you late fees. The maintenance man ride around on his cart through this small complex, screwing all the section 8 females. The turn the water off 13 times a month due to backup. The owner of Dominion will suffer and all of his peasants. The trauma they have caused is unimaginable.

Villa Spring Apts 15101 Blue Ash DR 77090
I've saw this happened to so many people, now its my family. I live at Villa Springs Apt. for two years. My children was saying they here footsteps over there head throughout the night. So I installed a ring camera in the attic. Low and behold theirs a family of raccoons living in my apartment attic. I brought that footage to the office and also reported as a repair for maintenance No One came as of yet. I still have my ring camera in the attic and its catching them every single night. Now comes April 2023 . Housing came to inspect my house. It failed inspection due to minor repairs for the owner to fix. They had until May 21, 2023 to complete those inspection. I gave written and verbal notice. No one came. I was lucky enough to get a re inspection that was due to be repaired by June 21, 2023. I gave them written and verbal notice two weeks ago no one came. I went to the office this morning June 20, 2023 to see if they was going to repair in time. The office personnel told me I had to remove my Ring camera from my porch in order for them to come and due the repairs, I recorded her telling me this. I told her that is for my protection.

I have rented a unit for the last 3 years at chariot point apartments in tn that is managed by dominion. Every year some happens with a major appliance of mine (a/c, stove, hot water heater, etc) and I am always told it is not an emergency. Now on the hottest record weeks in tn and me and my children have no air conditioning. This has been since Saturday and it is now Friday of the next week. When I went to the office to complain I was told I was making my house hot, that I could just open a window and be fine and that I was causing the building manager Stephanie anxiety for complaining and she threatened to call the police. Seeing as though I am a mother of 2 children I could not believe that this is the reception I was given not to mention I had to ask for her to even give me a window unit to help cool off my home which had been 90-95 everyday because I live on the top floor and there is not type of shade. They finally provided a window unit which was broken, dirty and needed a new filter. I still have no date on when my unit will be fixed and I was told to rinse off the filter in the window unit. Some kind of assistance

Initial Business Response / [redacted] (1000, 10, 2016/03/10) */ Carpet in each unit is either professionally cleaned or replaced (as deemed necessary based on condition) prior to any move in and repaired as necessary during residencyIt is the resident responsibility to maintain the cleanliness and condition thereafterIf a health/safety issue is clearly identified, appropriate action to eliminate to condition is taken Locking knob installed on utility room door Sewage leaking on to the property in any area would only be present if there is a mainline break or backupThese events can not be predicted and are addressed as emergency situations and repair and cleanup is completed as quickly as possible upon discoveryThe only recent event of this nature required coordination with the water department to come out to make the repairsRepair and clean up are complete Controlled access gates providing entry and exit to/from the property are routinely found damaged and non-functioning due to persons attempting to enter the property bumping or running in to them with a vehicle, resulting in them being inoperable until a vendor can come and repair themFor 2016, there is a budget to install barriers and other prohibitive measures in order to slow the approach to the gate and reduce the number of repairs required and to keep the gates operational At the root of Ms [redacted] 's complaint is the situation regarding her vehicle being towed and her desire to be reimbursed for the costs associated with thisAlthough permits are issued to residents for parking purposes, the towing company is responsible for policing the lot and the drivers tend to first target any vehicles that are either not street legal or are illegally parked in handicap spaces or fire lanesBecause the parking area to be used by visitors is not easily and clearly identifiable at night, a new signage and permit plan is scheduled for implementation during the second quarter of to encourage better compliance with the program by both residents and guestsUnfortunately, Ms [redacted] parked in a space that is designated as reserved for those persons granted permission to use handicap parkingShe did not have a license plate or placard indicating that she is entitled to use those spaces and her vehicle was towedRegardless of convenience or other circumstance, it is not acceptable to park without the required permit in a handicap space and by choosing to do so, a driver voluntarily accepts the risk of any repercussions associated with itMs [redacted] was informed that we would not be reimbursing her for the towing expense as she was in fact illegally parked and this complaint was filed after City Parc at West Oaks is managed and maintained by a professional and trained staff who are required to be responsive to all of our customersAs in the case with Ms [redacted] , the desired answer or expected outcome may not be the result, but a response and/or answer is provided Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your response, I have noticed the corrections at the property and that is great! It is understood that the parking will continue to be a nightmare for the residents and I will not be compensated due to the unfortunate parking problems you can't manageI'm relocating at the end of this month; However I do hope that those issues are corrected for the sake of the residents! Regards

Could you please clarify the name of the property in question? I am unable to route this to the appropriate party without the property name or address

Hello, I have reached out to the former resident via email and she has agreed that I can help her resolve her concern directly through email rather than through the Revdex.com complaint processI hope that when she receives this update, she agrees, as I have been responsive to her emailsIt is our goal to resolve her concern quickly and fairlyShe has my direct contact information and I hope this reply closes the Revdex.com issue while I work on final resolution with Ms [redacted] directlySarah Jane [redacted]

To whom it may concern,I am writing in response to Ms [redacted] ’s complaint about the toilet handle and the request for improvements in her apartment.Ms [redacted] has had multiple issues with the toilet handle assemblyAfter several phone calls to our vendor, it was determined that there had been a recall on this toilet handle assembly It is our company policy to correct maintenance requests within hours However, this has been difficult to achieve, as Ms [redacted] prefers to be home when maintenance staff is present in her apartment and involves coordination of Ms [redacted] ’s schedule and staff availability We believe we have resolved this issue with the toilet handle assembly on Saturday, July 29th, However, in effort to make Ms [redacted] feel more comfortable we are willing to replace the entire toilet and toilet handle assembly as an improvement to Ms [redacted] ’s apartment.We do regret that Ms [redacted] has had to deal with this inconvenience but feel that we worked diligently to resolve this issue timely Respectfully, Gina [redacted] Regional ManagerProperty Management Dominium [redacted] Plymouth, MN 55441Office ###-###-#### DominiumApartments.com

Dear Ms [redacted] , My name is Gina [redacted] and I am the Regional Manager for Huntington Place Apartments I am in receipt of your complaint to the Revdex.com regarding the NSF fees which accrued on your account While I am sorry for your inconvenience, please be advised that these NSF fees will not be waived Regardless of the type of accounting system we use, it is assumed that when a check is submitted to one of our employees or placed in the drop box, the funds are available It has always been our practice to immediately scan/deposit checks when they are receivedSincerely, Gina [redacted] Regional Manager Property Management Dominium

Our vendor, Top Notch does not acknowledge damaging Ms [redacted] pool tableIn order to remain in good standings with us and continue to doing business for Park at Mt Zion Top Notch is willing to come to a compromise with Ms [redacted] Top Notch offered Ms [redacted] to repair her table or offer her a monetary settlement of $250.00, which is the fair value of the pool tableMs [redacted] declined both offersAt this time no settlement has been madeAfter reviewing the work order history in our software it was determined Park at Mt Zion had permission to enter Ms [redacted] apartment based on work order submissionsA work order was called in by Ms [redacted] on 9/25/at 9:AM stating her carpet was wet and she was not sure whyAt that time we sent our maintenance team over to investigate where the water was coming fromIt was determined that is was coming from the fridge and proper repairs were made On 10/1/at 2:PM Ms [redacted] called in another work order stating the carpet is still damp and is beginning to smellThat is when Park at Mt Zion contacted Top Notch to come out and treat the carpet on the same dayOn both of these days when the work orders were called in permission to enter was granted

Good afternoon, I have confirmed that the Ms [redacted] came into Leyland Pointe to pick up the application feesWe did not have an address to mail the check directly to the applicantThis complaint should be satisfied at this timeI did call Ms [redacted] to confirm but could not reach her by phone.Thank you!Jennifer [redacted] Regional Manager, Dominium

I have reached out to Ms*** via the email address she provided in her complaint to request her forwarding addressMs*** has a refund of her deposit due, and Dominium is still within our timeline for processing the deposit refundToday is the 9th business day since she vacated (she
vacated the 31st of December, and Jan is a holiday). As soon as her address is obtained, I can have accounting reissue a check, stop payment on the 1st refund check, and mail it to Ms***

The Villages at Essex Park take all customer concerns and incidents very seriously and have had ongoing communication with *** and the mentioned tenant regarding the noise level concern since June 2016. File documentation of the *** ***’s concern has been reviewed as well as
documentation on mentioned tenant. According to our documentation, starting in June both tenants were able to communicate with each other if there was any problem with the noise level. In October the communication did break down between ***’s household and the mentioned tenant and the mentioned tenant was upset with another request from ***’s household to keep the noise level down feeling that they are not making unreasonable noise. Management has reviewed with the mentioned tenant what noise level is acceptable in person and in written documentationIn addition, Management investigated further surveying the next door neighbors to mentioned tenant. The mentioned tenant’s next door neighbors were unable to confirm excessive noise coming from the mentioned tenant’s apartment home. Management does suspect that not all the noise concerns have been caused by mentioned tenant. This suspicion is based on the text messages that mentioned tenant shared with management between mentioned tenant and ***’ household. Specifically, there was an occasion when ***’s household texted the mentioned tenant asking them to keep the noise level down. The mentioned tenant responded immediately that they were not home and did not have any guests in their apartment home at that time. Management will be sending all residents of the Villages of Essex Park a reminder of acceptable noise levels. In addition Management followed up with *** via the day time phone number listed leaving a voice mail message. Management will be offering *** the opportunity to transfer to a 2nd level floor apartment home in hopes this will meet all parties involved expectations

This is a complaint regarding the apartment complex formally known as Waterford cove, now known as Harbor one this complex is managed by dominium managementOn the night of December 18th the bottom floor apartment I live in was flooded due to the apartment directly above mine having a main line break, within minutes my apartment was flooded, with water coming out out the fire alarms, the air vents, all light fixtures, fans, as well as water leaking from the ceilingLuckily I was home and able to prevent my property from being ruinedAs soon as I noticed the leak I ran up stairs to the apartment above me to ask what had happened, she was already calling the emergency maintenance line due to the issueThe maintenance guy did show up, he made a few phone calls to the manager reguarding everything at one point I even over heard him say "these people aren't going to be able to stay here" Within the hour a company showed up to get all the the water out of the apartment, these men were ki

I am rejecting this response because:
We have given our new address timesWe were harassed until we moved even though we gave proper noticeWe have been paying 100$ a month for people for a water billNone of this is fairOur deposit was and we are only getting back We paid our last water bill and gave the receiptThey said they took the last water bill out of our deposit but that is not rightThey took out and we usually pay for a whole monthAnything they had to pay would have been for a few daysis not acceptable and we will take legal action if we have to

Initial Business Response /* (1000, 5, 2015/07/24) */
Ms*** moved into Huntington Place on July 6th, Upon move in she completed a move in condition checklist with Lynne Peterson, Leasing ManagerThe move in condition checklist which is signed by Ms*** indicates that the blinds were
clean upon move in
On July 13, Ms*** called the office to report that her AC was not workingOn July 14, maintenance responded to her requestUpon entering her apartment at 2:PM the maintenance technician turned on the AC, looked at her refrigerator to ascertain repairs needed and leftMaintenance technician returned to the apartment at 3:PM and made repairs to the refrigeratorAt 3:PM the maintenance technician checked the AC temp; output at AC was degrees and apartment temperature was degreesMaintenance technician went back at 4:PM and found output at AC stayed at degrees and apartment temperature remained at degreesOutside temperature was degreesIt was determined at this time that the AC was and is in in proper working order
On July 14, *** Pest Control went into Ms*** apartment and installed bait stations, although there appeared to be no visible evidence of mice
It is our opinion that Ms*** concerns have been dealt with expediently and appropriatelyMs*** will be held to the terms and conditions of her signed lease agreementMs*** is welcome to speak directly to Sue ***, community manager at Huntington Place should she want to discuss her concerns with a member of management directlySue can be reached at ***

I look forward to receiving the correct contact information so I can finally get this matter resolved

We put the contractor TopNotch Carpet directly in contact with Ms***They went to do an inspection of the pool table and Ms*** stated she was not sure when the damage was doneBased on the pictures that were supplied to us it appears this table has extensive damageWe have no evidence that the pool table damage was caused by TopNotch CarpetsThe owner of TopNotch would like to remain a business partner with Park at MtZion and agreed to pay for the fair market value of the pool tableMs*** denied this request and asked for a brand new pool tableThis pool table is not in overall good condition and appears to be a older modelWe feel a new pool table is not warranted

1/18/Dominium Inc(Re: Chapel Trace Apartments) *** *** *** *** *** Minneapolis, MN Revdex.com of Minnesota and North Dakota To whom it may concern: We are in receipt of the complaint filed by Ms*** ***I have attached the lease that was in fact signed by
herBeing that Chapel Trace Apartments participates in the Tax Credit Section program, we are required to complete our renewal efforts at least days prior to lease expirationThe lease that is attached was signed by Ms*** on September 15, (days prior to the expiration of her previous contract)It is clear both on the top of the lease and at the bottom where our software generates a date stamp on the leases we typeAt the time that the lease was generated, there was a minor glitch in our system that generated this lease for 2015, instead of The only portion of the lease that was affected by this was page paragraph This error was corrected by hand and initialed by the tenant and a member of our staffThe file was completed and the tenant continued to live in the premises for months, at the rate stated on her lease and following the lease that she in fact did sign

I am rejecting this response because:The name of the property in Florida is Cypress Gardens Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I do not feel that us moving is going to make things betterWe should not be the ones who have to move when we are not the ones making the ridiculous noiseAnd I can't imagine that someone who moves in after us is not going to have the same complaints that we do We only have months left on our lease and will not be taking the offer to move up to a 2nd floor only to move again in 6-monthsThis past week the tenants above us have been keeping their child's noise down to a reasonable noise levelWe can still hear them, which we accept is going to happen in an apartmentHowever, when their child is jumping off furniture and jumping around the apartment and running around for hours on end this is NOT okAlso, when we have contacted them at times, they do say that well we have a 2-year old so you know how they areLike they know their child is making a lot of noise, but they don't care because they are not the ones who have to sit and listen to itI am sorry, but if you want something resolved then I would rather just be let out of our lease without penaltyWe can give a month or two notice if you would like and that gives them time to find another tenant so as to not lose out on any money, but we do not want to pay to get out of our leaseWe would have gladly stayed living here for another year or two, but not after this. The reason that the other neighbors are not hearing the noise is because the stomping is happening right above our living room, into the kitchen and down the hallway and above our master bedroomSo of course they are not hearing this, it is happening directly about our apartment. I get that because they have a child they have more "rights" than my boyfriend and I doHowever, if would really would like to hear what is going on and we are not making this up we gladly would love to have someone come live in our place for a week and they would understand why we are taking things to this level to get this resolvedNot only for our own sanity, but for future tenants who have to live under these people when we leave in 6-months. I am sorry, I am not trying to be difficult in this situation, however, you can imagine our frustration when this has been going on since June and nothing has changed on little bitSo obviously the tenants upstairs are not attempting to make any changes on their endThey think the noise they are making is an acceptable level