Dominium Management Services

The gate has been in operation since and there have been no reported cases of the optical sensor failing and a resident's car being damaged. The gate was in operation on the night in question. Management reviewed the camera footage and found the car was alone when entering the gate and no witnesses were present. Dominium is a reputable property management company and does not engage in predatory leasing practices. Homer G Phillips is inspected by numerous city and state officials on a regular basis and any issues found are corrected immediately without hesitation and pose no threat to residents or employees Currently, there is pending litigation initiated by the consumer against Homer G Phillips and employees of Dominium Management. Dominium Management and Homer G Phillips are fully cooperating with the legal representatives and look forward to quick closure to this matter As with any incident involving damage to persons or property, Debra *** case was referred to our insurance company. Management provided information provided by Debra *** and other facts as requested by the claims representative. Homer G Phillips does not make determinations regarding the outcome of any claim

As a bit of back ground Ms. [redacted] lived in a federally subsidized property, which Dominium acquired in June of 2014. Prior to the acquisition Ms. [redacted] had entered into a repayment agreement with  previous ownership, this agreement was necessary as she failed to report her income. Ms....

[redacted] moved out on October 31, 2016 with a balance owed on the payment agreement, the amount of $612.00 matches both our records as well as MHFA records. I would be happy to send another letter to Ms. [redacted] to satisfy the Revdex.com letter, please advise. With regards, Michelle L [redacted] Regional Property Manager Dominium

Hello, I have reached out to the former resident via email and she has agreed that I can help her resolve her concern directly through email rather than through the Revdex.com complaint process. I hope that when she receives this update, she agrees, as I have been responsive to her emails. It is our goal to resolve her concern quickly and fairly. She has my direct contact information and I hope this reply closes the Revdex.com issue while I work on final resolution with Ms. [redacted] directly. Sarah Jane [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, the company is lying about the gate malfunction. I have over 100 witness that will say that the gate has not worked properly in well over a year. Homer G. Phillips and Dominium are involved in predatory leasing and have been upset because I reported the Black mold and other unsanitary life threatening health hazards in the building. What happened to my car has nothing to do with my lease. In fact, it was not until I told them that I was moving that they decided not to pay me for the damage to my car. The name of the company that does the repairs for the gate is Door Controls, they are located at [redacted] [redacted]. Though Dominium has claimed they turned the investigation over to their insurance company, today I was told by Suzanne, the office manager for Door Controls, that this is the first she has heard of my incident,and would be more than happy to release information to Dominium or Homer G Phillips if they requested it. The insurance agent, Charles [redacted] has claimed that he has done an investigation. They have also exaggerated the damage done to my car as to make me look dishonest.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Mrs. [redacted], I received notification of your complaint last week from the Revdex.com. I am sorry it has taken so long for you to get a response and understand your frustration with this matter. At the time of your move out your security deposit was held by the previous owners of the property. At the...

time we purchased the property, those funds were not transferred to us as the new owners. Having explained that, we do not have the deposit in order to be able to refund it to you. I understand this is not the information that you had probably hoped to receive however that is the only information I have been able to acquire since receipt of your complaint. I am willing to assist you with getting contact information for the previous owners however this is proving to be a difficult task. If you would please be patient with me, I will try to obtain the contact information for the person / persons responsible for refunding your deposit. Please feel free to contact me at this email address or phone number below to discuss this further. Sincerely, Brian [redacted] HCCP Regional Manager

Initial Business Response /* (1000, 8, 2016/02/29) */
Homer G. Phillips takes these incidents very seriously and we do everything we can to resolve issues quickly. We turned this incident over to our insurance company who conducted an investigation for this claim. The investigation and outcome of...

the damage claim was performed by the insurance company, not Homer G. Phillips.
The gate in question was in operation and functioning normally on November 1, 2015. Furthermore, the parking lot gate has a fully functioning optical sensor that prevents the gate from closing and causing damage to persons or property. In addition, preventative maintenance is performed on the gate on a monthly basis. Homer G. Phillips has an existing contract with a reputable outside contractor to conduct monthly inspections and make repairs to the gate outside, which is outside the scope of our on-site maintenance personnel.
Homer G. Phillips is committed to responsible management and has the best interest of our residents in mind. We turned over this incident to our insurance provider and they have determined the outcome of this claim.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, the company is lying about the gate malfunction. I have over 100 witness that will say that the gate has not worked properly in well over a year. Homer G. Phillips and Dominium are involved in predatory leasing and have been upset because I reported the Black mold and other unsanitary life threatening health hazards in the building. What happened to my car has nothing to do with my lease. In fact, it was not until I told them that I was moving that they decided not to pay me for the damage to my car. The name of the company that does the repairs for the gate is [redacted] they are located at XXXXX [redacted] A [redacted], ** XXXXX (XXX)XXX-XXXX. Though Dominium has claimed they turned the investigation over to their insurance company, today I was told by Suzanne, the office manager for [redacted] that this is the first she has heard of my incident,and would be more than happy to release information to Dominium or Homer G Phillips if they requested it. The insurance agent, Charles [redacted] has claimed that he has done an investigation. They have also exaggerated the damage done to my car as to make me look dishonest.

Our vendor, Top Notch does not acknowledge damaging Ms. [redacted] pool table. In order to remain in good standings with us and continue to doing business for Park at Mt Zion Top Notch is willing to come to a compromise with Ms. [redacted]. Top Notch offered Ms. [redacted] to repair her table or offer her a monetary settlement of $250.00, which is the fair value of the pool table. Ms. [redacted] declined both offers. At this time no settlement has been made. After reviewing the work order history in our software it was determined Park at Mt Zion had permission to enter Ms. [redacted] apartment based on work order submissions. A work order was called in by Ms. [redacted] on 9/25/2015 at 9:41 AM stating her carpet was wet and she was not sure why. At that time we sent our maintenance team over to investigate where the water was coming from. It was determined that is was coming from the fridge and proper repairs were made.  On 10/1/2015 at 2:40 PM Ms. [redacted] called in another work order stating the carpet is still damp and is beginning to smell. That is when Park at Mt Zion contacted Top Notch to come out and treat the carpet on the same day. On both of these days when the work orders were called in permission to enter was granted

To whom it may concern,I am writing in response to Ms. [redacted]’s complaint about the toilet handle and the request for improvements in her apartment.Ms. [redacted] has had multiple issues with the toilet handle assembly. After several phone calls to our vendor, it was determined that there...

had been a recall on this toilet handle assembly.  It is our company policy to correct maintenance requests within 24 hours.  However, this has been difficult to achieve, as Ms. [redacted] prefers to be home when maintenance staff is present in her apartment and involves coordination of Ms. [redacted]’s schedule and staff availability.  We believe we have resolved this issue with the toilet handle assembly on Saturday, July 29th, 2017.  However, in effort to make Ms. [redacted] feel more comfortable we are willing to replace the entire toilet and toilet handle assembly as an improvement to Ms. [redacted]’s apartment.We do regret that Ms. [redacted] has had to deal with this inconvenience but feel that we worked diligently to resolve this issue timely.  Respectfully, Gina [redacted] Regional ManagerProperty Management Dominium[redacted] Plymouth, MN  55441Office ###-###-#### DominiumApartments.com

Initial Business Response /* (1000, 10, 2016/03/10) */
Carpet in each unit is either professionally cleaned or replaced (as deemed necessary based on condition) prior to any move in and repaired as necessary during residency. It is the resident responsibility to maintain the cleanliness and...

condition thereafter. If a health/safety issue is clearly identified, appropriate action to eliminate to condition is taken.
Locking knob installed on utility room door.
Sewage leaking on to the property in any area would only be present if there is a mainline break or backup. These events can not be predicted and are addressed as emergency situations and repair and cleanup is completed as quickly as possible upon discovery. The only recent event of this nature required coordination with the water department to come out to make the repairs. Repair and clean up are complete.
Controlled access gates providing entry and exit to/from the property are routinely found damaged and non-functioning due to persons attempting to enter the property bumping or running in to them with a vehicle, resulting in them being inoperable until a vendor can come and repair them. For 2016, there is a budget to install barriers and other prohibitive measures in order to slow the approach to the gate and reduce the number of repairs required and to keep the gates operational.
At the root of Ms. [redacted]'s complaint is the situation regarding her vehicle being towed and her desire to be reimbursed for the costs associated with this. Although permits are issued to residents for parking purposes, the towing company is responsible for policing the lot and the drivers tend to first target any vehicles that are either not street legal or are illegally parked in handicap spaces or fire lanes. Because the parking area to be used by visitors is not easily and clearly identifiable at night, a new signage and permit plan is scheduled for implementation during the second quarter of 2016 to encourage better compliance with the program by both residents and guests. Unfortunately, Ms. [redacted] parked in a space that is designated as reserved for those persons granted permission to use handicap parking. She did not have a license plate or placard indicating that she is entitled to use those spaces and her vehicle was towed. Regardless of convenience or other circumstance, it is not acceptable to park without the required permit in a handicap space and by choosing to do so, a driver voluntarily accepts the risk of any repercussions associated with it. Ms. [redacted] was informed that we would not be reimbursing her for the towing expense as she was in fact illegally parked and this complaint was filed after.
City Parc at West Oaks is managed and maintained by a professional and trained staff who are required to be responsive to all of our customers. As in the case with Ms. [redacted], the desired answer or expected outcome may not be the result, but a response and/or answer is provided.
Initial Consumer Rebuttal /* (2000, 12, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response, I have noticed the corrections at the property and that is great! It is understood that the parking will continue to be a nightmare for the residents and I will not be compensated due to the unfortunate parking problems you can't manage. I'm relocating at the end of this month; However I do hope that those issues are corrected for the sake of the residents! Regards

Initial Business Response /* (1000, 11, 2015/11/12) */
We put the contractor [redacted] Carpet directly in contact with Ms. [redacted]. They went to do an inspection of the pool table and Ms. [redacted] stated she was not sure when the damage was done. Based on the pictures that were supplied to us it...

appears this table has extensive damage. We have no evidence that the pool table damage was caused by [redacted] Carpets. The owner of [redacted] would like to remain a business partner with Park at Mt. Zion and agreed to pay for the fair market value of the pool table. Ms. [redacted] denied this request and asked for a brand new pool table. This pool table is not in overall good condition and appears to be a older model. We feel a new pool table is not warranted.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with [redacted] Carpet Care owner, [redacted], and an offer of fair price was not offer to me. I did say I want him to replace my pool table the exact make and model. I did not say "new." But it will not be older than the model I purchase. Once again, staff member of The Park at Mt. Zion enter the apartment I rent without permission. It is against the law to enter unless there is an emergency or permission from the tenant. Evidence I indeed have. [redacted] have been to the apartment four times. One time I walked in on a [redacted] Carpet Care worker in the apartment I rent without a staff member of The Park at Mt. Zion present. I wasn't aware of anyone coming to make repairs and I didn't appreciate a stranger in the apartment alone. I have a teenage daughter and it could have been her walk in with a stranger present. I have proof of that day also. Yes, [redacted] Carpet Care have come into the apartment a three times without me home.

(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with Top Notch Carpet Care owner, Hubbard, and an offer of fair price was not offer to me. I did say I want him to replace my pool table the exact make and model. I did not say "new." But it will not be older than the model I purchase. Once again, staff member of The Park at Mt. Zion enter the apartment I rent without permission. It is against the law to enter unless there is an emergency or permission from the tenant. Evidence I indeed have. Top Notch have been to the apartment four times. One time I walked in on a Top Notch Carpet Care worker in the apartment I rent without a staff member of The Park at Mt. Zion present. I wasn't aware of anyone coming to make repairs and I didn't appreciate a stranger in the apartment alone. I have a teenage daughter and it could have been her walk in with a stranger present. I have proof of that day also. Yes, Top Notch Carpet Care have come into the apartment a three times without me home.

Could you please clarify the name of the property in question? I am unable to route this to the appropriate party without the property name or address.

Initial Business Response /* (1000, 13, 2015/11/04) */
To whom it may concern,
We have attempted on several occasions to send Ms. [redacted]'s deposit back. The address that Ms. [redacted] provided did not have an apartment number and we received the check back to our office. The Community Manager will...

mail her check to her tomorrow 11/5/15 via certified mail . Thank you!
Jennifer [redacted]
Regional Manager
Dominium Inc
Initial Consumer Rebuttal /* (3000, 15, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The property manager from Lancaster Ridge had my cell number and email address she could have contacted me anytime for an apartment number, but chose not too. I didn't get a response until I sent a certified demand letter to you. According to the post mark on the envelope you only attempted to send the check ONE time not several times. I finally did receive the check only after sending a certified demand letter after speaking with an attorney. Attached is the original envelope that the check was in, it was inside the envelope from Lancaster Ridge. Again Lancaster Ridge mailed it to me AFTER I sent a certified demand letter. The property manager at Lancaster Ridge never responded to any of my correspondence, when I called her she was very hostile and rude and told me I was not allowed on the property. That's a real nice thing to do since I never did anything unlawful or wrong. She could have asked for my apartment number anytime but didn't she was more interested in being nasty to me.VERY UNPROFESSIONAL.

Dear Ms. [redacted], My name is Gina [redacted] and I am the Regional Manager for Huntington Place Apartments.  I am in receipt of your complaint to the Revdex.com regarding the NSF fees which accrued on your account.  While I am sorry for your inconvenience, please be advised that these NSF fees...

will not be waived.  Regardless of the type of accounting system we use, it is assumed that when a check is submitted to one of our employees or placed in the drop box, the funds are available.  It has always been our practice to immediately scan/deposit checks when they are received. Sincerely, Gina [redacted] Regional Manager Property Management Dominium

Good afternoon, I have confirmed that the Ms. [redacted] came into Leyland Pointe to pick up the application fees. We did not have an address to mail the check directly to the applicant. This complaint should be satisfied at this time. I did call Ms. [redacted] to confirm but could not reach her...

by phone.Thank you!Jennifer [redacted]Regional Manager, Dominium

I have corrected this situation with Mr. [redacted]; the state agency initially provide our management company direction to move over income households at a tax credit property we own, Regency Palms in Port Richey. Since then, the state agency has changed their position and have provided additional...

direction allowing Mr. [redacted] to remain in his apartment. I have been in touch with Mr. [redacted], he will not be moving, the lease will continue until it expires (one of the options Mr. [redacted] preferred). Sincerely, Karen L. [redacted] Vice President Property Management Dominium