Don Davis Auto Group, Inc.

Revdex.com   Our Service Manager, [redacted], made the below offer to Mr. [redacted] in the interest of customer goodwill.  Mr. [redacted] declined the offer and said that he would take it somewhere else.   Thank you,   ed contrary to Mr. [redacted]’ claim. (As documented by two repair orders on two attempts Ref RO#474744 8/18/15 and RO#475329 8/26/15.) Mr. [redacted] has failed to reproduce the noise on numerous attempts. Ford WILL allow us to replace the pump if the pump fails during the warranty period. However, we must duplicate a concern to make the repair.  With that said, we will be happy to replace the pump under the parts warranty as a one-time goodwill gesture for customer satisfaction.

Our service manager at the Dodge store, [redacted], informed me Friday that they are getting Mr. [redacted] vehicle towed into the shop to determine what happened.  We will get an update once we know more about this.Thank you,[redacted], CFODon Davis Auto Group

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but not accurate. They did NOT remove the license plate at all. They only removed the inspection sticker and registration sticker inside of the window. I still had my license plate the whole time. And yes, my husband DID tell them the payoff quote was not right because it was too low. The salesman got the payoff quote to our 2015 Honda Accord instead, lol.  When I went to the dealership to get my stickers replaced, he told me that I needed a new license plate and needed to go to the DMV. That did not sound accurate so I called DPS while I waited for them to do the inspection. The DPS CSR told me since they did not take the license plate off, all I needed to do was go to the Tax Assessor Office to get a replacement sticker for my registration. I told her everything that happened and she advised me that if they did removed my license plate, they could give me a temporary plate through the online service and when the new plate came in, they could mail it to my home. Thankfully, the plates were not removed. I went to the Tax Assessor Office the next day and purchased my replacement registration and will email my receipt to them to get reimbursed. The DPS Rep was more helpful than the dealership in this case

Complaint: [redacted]
I am rejecting this response because:
As you can see, Mr [redacted] has lied and this case is no where near to be closed.As I stated in my complaint, I was never granted true facts and this issue will be addressed by the court Regards,
[redacted]

I have finally been contacted by Mr. [redacted] at Don Davis and was told that someone had put my number in there system wrong. They have informed me that they would try to resolve the issue by trading in the vehicle for another. This solution has the possibility of being satisfactory because I am in the market for a truck. We are working together to resolve the issue but have yet to find a vehicle that is going to suit me needs. There are still a lot of unknown factors at this point but I am looking everyday to find a satisfactory vehicle that can resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

There is absolutely no way the damage could have already been done to the car before the accident. I would have been having to stop every five minutes to put air in the tire to get anywhere. This shows that the damage was from the accident or from something that happened at the shop. The check tire light was on when I was leaving the Don Davis Body Shop. This is something that should have been addressed before they allowed me to leave in the car. I had pretty much assumed Don Davis, especially Lester the body shop manager, would not do anything to correct this. I could tell this from the type of man he was and I know that I was discriminated against since I am a single mom. I wanted to get this out in the public though so people would be warned before they purchased a car from a Don Davis Dealership or used the Don Davis Body Shop. This shows they are corrupt and you need to be very careful dealing with them. Best Regards,[redacted]

I did contact the Dodge Chrysler warranty company and their representative said to contact  Don Davis that they could appeal the denial and it was Don Davis that elected not to replace the component. Had the component been replaced it would have been covered. Once again my contract clearly states that the electrical system is covered no one at Don Davis or Dodge Crysler warranty company could show me in the contract where corrosion of any component of the the electrical system is not covered.

I was reviewing the letter from Revdex.com on Versa recall for Mr. [redacted] wife car. [redacted] had sent us over an e-mail with his concerns as well on Saturday,.10-14-17. [redacted] called and left messages for him 805-816-6442. (4 times noted in Car Research). I also left a message for him this...

morning @11:00am.We would never disconnect any part of a vehicle’s safety features. Our customer’s  wellbeing is one of our top priorities. Nissan does state that “ There are no known incidents related to this concern . Nissan is conducting this recall out of an abundance of caution. Nissan recommends that if vehicle is confirmed to be affected, the owner have this safety recall repair performed as soon as parts become available. If a customer requests alternative transportation, dealers are authorized to provide a complimentary long term rental to affected customers until parts are available.” We have already placed several customers into long term rentals. I am sure this is just a misunderstanding between Thomas and the customer.   My message to Mr[redacted] stated that we would be able to place them into a long term rental and apologized for the miscommunication on our part. [redacted]Service Manager

To whom it may concern:[redacted] came to Don Davis Nissan on June 18th and looked at some new vehicles.  It was late in the evening and we were unable to secure financing for him due to being after hours.  The next day we were able to speak with the banks and were able to secure a...

lone for him.  The approval required him to be able to prove his income that we submitted based on what he told us.  He came in late in the night again and provided us with income much less than he stated.  We told him that he would have to look at a pre owned vehicle because it is less money and the bank might approve him for that.  The next morning we did get an approval on a used Nissan Juke but it was sold before he got to the store.  We apologized for the situation.  I continued to follow up with Mr. [redacted] and looked for a Juke that fit his budget and conditions of his approval.  Later that week we trade for one and I called him immediately.  On June 24th Mr. [redacted] came in and purchased a 2014 Nissan Juke.  He happy with the Juke and the end result.  If you have any further questions, feel feel to contact me at [redacted]
General ManagerDon Davis Nissan

To whom it may concern: During our inspection of Ms. [redacted]'s Altima, we found that the evaporator drain tube was full of debris(leaves, etc.) This is caused by the environment, not a mechanical failure. Although the was not covered under her factory warranty from Nissan, Don Davis repaired her...

vehicle along with a carpet cleaning at no charge to her. We believe this continues to demonstrate the quality of service that we provide. If you have any questions, feel free to contact me at ###-###-####. [redacted] General Manager Don Davis Nissan

Ms.  [redacted]’s initial
complaint stated that when she picked up her vehicle on September 4, 2014 that
the check tires light was on.  She stated
that when she asked about this she was told it was nothing and all repairs had
been completed.  The estimator that she
spoke with when she picked up her vehicle advised her that her tires need to be
inflated to the pressure indicated by the manufacturer and that should correct
this problem.  Ms.  [redacted]
contacted Don Davis Body Shop sometime before September 11, 2014 and spoke with
my estimator, [redacted], to let him know that she wanted to bring the vehicle
back in to have the right front wheel and trunk weather strip looked at.  She stated that the right front wheel was
losing air pressure.  On September 11,
2015 the vehicle was brought back and left at the shop for the insurance
company (Geico) to re-inspect these two items. 
Geico was notified, and their re-inspector was sent out to address her
concerns.  The re-inspector authorized
the replacement of the weather strip, as it had a cut in it that he deemed
accident related, but he denied the wheel as he said the damage he was
responsible for was at the rear of the vehicle and the wheel was on the front.  He was solely responsible for this
decision.   We are only able to repair
damages approved by the insurance company. 
We replaced the weather strip and informed Ms.  [redacted] of his decision to deny the front wheel,
as it was not part of the accident damage to the rear of her vehicle.At this point and until over a year later on October 31,
2015 I had not had contact with Ms.  [redacted].  When I spoke with Ms.  [redacted] on October 31, 2015 she indicated
that the car had been brought to Don Davis Body Shop for re-inspection on
September 11, 2014.  She also said that
when she was notified that the wheel had been denied by Geico that she was
tired of dealing with the situation and she took the car to Discount Tire to
replace the wheel.  She said that the
factory wheel was not available and that she purchased a set of aftermarket
wheels (4) from them. Over a year had
passed since the repair had been completed before there was any question
regarding the rear suspension.  Had Geico
Insurance deemed either one of the items in question to be accident related
they would have accepted responsibility. 
Until Geico Insurance denied the wheel in September 2014 and the rear
suspension damage in October 2015, Ms.  [redacted]
had made no mention that she expected Don Davis to take responsibility for
either of these items.  However, when it
was determined that Geico Insurance would not pay she insisted that since we
had “missed” these items during the course of repair that Don Davis Body Shop
should pay for them.   I denied this request on the grounds that
“missed” items that were accident related were not the responsibility of the
shop.  She then said that if the items
were not part of the accident that they had to be damaged while in our
possession.   During this conversation I indicated that the
items we were discussing were not damaged while the vehicle was in our
possession, and I would not pay for the repair to these items.  Don Davis Auto Group carries garage keepers’
liability insurance that covers instances when damage occurs to a customer’s
vehicle while in the shop.   Had I thought that the personnel at Don Davis
Body Shop damaged this vehicle, our customer would have been notified of the
damage, and it would have been corrected before she picked up her vehicle.   As stated in the initial response I feel this claim is
unfounded and Don Davis has no responsibility for the component in question.

Customer Information:[redacted]
[redacted]
[redacted]Daytime Phone: [redacted]Evening Phone: [redacted]Email:[redacted]To Whom It May Concern, I am very aware of Mrs. [redacted] vehicle and her concern. Mrs. [redacted] brought her vehicle in 4/4/2017 (63,122...

miles) for a State Inspection and recommended maintenance.I also understand Mrs. [redacted] concern with her brakes, a brake inspection was not performed or authorized on Mrs. [redacted] vehicle.  A visual brake inspection is not required by the State of Texas during a State Inspection (State Rule 04.20.05). The required brake inspection is limited to the vehicle stopping within a specified distance from a specific speed.Our Service Advisor “[redacted]” showed and advised Mrs. [redacted] on the service drive that the cooling, transmission and brake fluid systems needed to be serviced due to the time, mileage and condition of the fluids (visually). He also recommended a complete fuel system service which would include cleaning the throttle body and fuel injectors along with an in tank fuel additive to reduce carbon build up in the engine. The maintenance and State Inspection was performed and the vehicle was returned to Mrs. [redacted] the same day (4/4/2017). Mrs. [redacted] called on 4/7/2017 stating she had issues with the brakes and that she was out of town. I made several attempts to reach Mrs. [redacted] and spoke with her on 4/10/2017 and she then advised me of her issue with the brakes and the air conditioning. I advised Mrs. [redacted] to bring the vehicle to me and let us diagnose the air conditioning concern. Mrs. [redacted] brought the vehicle to me on 4/11/2017 and we inspected the air conditioning system and found that the electrical clutch was not engaging intermittently. We were able to get the clutch to engage and Mrs. [redacted] was advised that the air conditioning compressor would need to be replaced to correct the concern. Mrs. [redacted] declined the repair.There was not a procedure performed on the vehicle that required the air conditioning compressor to be touched in any way, the electrical field coil is actually behind the compressor pulley and cannot be touched or even seen by eye. The electrical field coil provides a magnetic field which pulls the compressor clutch to engage with the compressor pulley which in turn engages the compressor. Any type of road shock or jarring can cause the field coil to engage due to it having an internal electrical issue and this is why it is intermittently operating. We understand the unfortunate timing of the compressor failure but have determined this was no fault of our technician, we offered Mrs. [redacted] the repair at a deeply discounted rate and she declined.Understanding Mrs. [redacted] concerns we diagnosed the air condition concern at no charge and offered a discounted cost for the repair. We will still honor the discounted quote for the repair. Sincerely, [redacted]Service DirectorDon Davis Dodge[redacted]
[redacted]

Ms. [redacted] came into our dealership on 6/14/2017 to purchase a 2017 Nissan Murano while trading her 2016 Maxima.  During the transaction, we attempted to obtain a digital payoff from Nissan Motor Acceptance but their online system was not operational.  We proceeded to obtain a payoff...

from the phone system of MNAC.  During this we obtained a payoff of 36,195.08 which was used during her transaction. Ms. [redacted] proceeded to sign a minimum of 3 documents using this payoff amount.  Including a payoff form that clearly states “should the actual payoff be more than the above amount, I understand I am responsible for the immediate payment of the difference to the Don Davis Auto Group.”  On 6/15 we obtained a payoff from NMAC online system and it was exactly 10,000 more than the amount used.  We immediately called Ms. [redacted] to inform her of our issue and apologize for the inconvenience.  We do not know how they mistake was made.  Unfortunately, we could not roll that amount into her new loan so she would have to pay that amount.  She informed us that would not be possible so we requested she return the Murano which she did.  While this is an unfortunate situation for all involved, we know that Ms. [redacted] was informed immediately of the difference.  Her claim that she did not sign this paperwork is completely false which can be proven through multiple signatures on more than one document during this process.   Obviously both Ms. [redacted] along with ourselves regret this situation and wish the payoff was the amount used as we never want to have a vehicle returned for any reason.  If you have any further questions, fell free to contact me at [redacted]General ManagerDon Davis Nissan

Mr. [redacted] came in on Saturday 07/08/17 at approximately 7:30 pm, drove the 2013 Chevy Camaro and  needed to discuss it with his wife before he purchased it. Mr. [redacted]  then came in Tuesday 07/11/2017 at approximately noon, signed paperwork and took possession of the vehicle....

Customer e-mailed [redacted], his sales associate saying he was having problems with the vehicle at approximately 6:40 pm on 07/11/2017. [redacted] was off of work already but text the customer and gave him my email, and direct number.  Customer then forwarded me the message at approximately 8:30 which I didn’t see until the next morning. The next morning 07/12 at 8:46 in the morning I emailed the customer and gave him my direct number asking him to call me so we could discuss the situation. He emailed back that he would call me when he had the chance, at which time I replied to  call me so we can discuss. I never got a call  on 07/12/2017. On 07/13/2017 I made an attempt at 8:32 am, at 11:46. My call center called him at 2:19 and I called again at 2:46 pm.  I finally got him on the phone at 430pm. I explained at that time that I had put his loan on hold and had not sent any contracts to the bank. I let him know I was happy to get it towed to a Chevy dealer to get it diagnosed, at which time he let me know he didn’t want the vehicle  and wanted to return it. So I told him I would have someone contact him the next morning and get the car picked up. On 07/14/2017 we drove to Alvord, Tx  , picked up the Camaro and unwound all paperwork.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

This is the response to the rebuttal from Ms. [redacted] regarding our response to her complaint. I have to reiterate that we are a full disclosure dealership. Once again, both the contract and buyer's agreement disclosed the trade in on the paperwork. And yes a trade in and be accepted from anyone on any contract as long as it is disclosed and signed. If you have any further questions, feel free to contact me at ###-###-####. [redacted] General Manager Don Davis Nissan

I have attached the original reply; I don’t know what else to say, the warranty company denied the claim.   We did not make the decision to deny coverage of  the repair.  [redacted] called the warranty company with the customer present and they denied coverage.  The customer  can seek reimbursement from the extended warranty company if they feel it is a warranted repair.

Complaint: [redacted]
I am rejecting this response because: The dealership is attempting to dismiss the concerns I have with my vehicle by using quotation marks, by lying and saying I denied an offer for a diagnostic at no cost. Neither a free diagnostic nor a rental were offered to me- in my correspondence with [redacted] on today, [redacted] spoke to me in hypothetical terms and fleetingly made suggestions. He ended the call as if he would follow up with a plausible resolution. The dealerships focus on the fact that I didn't mention the very real vehicle lag is laughable- I was already returning to the dealership for a problem with my windows that wasn't fully rectified! One mistake at a time! The dealership lost my key fob and key fob cover during this second trip as well. If I take the vehicle BACK, I want to watch shoulder-to-shoulder while the technician runs the diagnostic. If the MAFS is found to be defective, or any other mechanical part deemed defective, I want to see all parts once taken out and have them provided to me after being replaced. And, I want [redacted] to cover the cost of any replacement deemed necessary- which is a tricky request; Don Davis has shown they are the type of dealership to make sure a problem is NOT found to avoid a request like covering the cost of the job. 
Regards,
[redacted]

I called the [redacted] the day we received the complaint which was Friday January the 13th.   I told her to come in as soon as she could to get a second key.   She came in that day and I met her while she was here and apologized again and made sure everything went smoothly while she...

was here getting her key cut.  I followed up with her morning of the 19th  just to make sure everything was good and we had handled all her concerns and she said yes everything was good with her car.[redacted]Used Car ManagerTell us why here...