Don Davis Auto Group, Inc.

Problem:the last time I spoke with the Nissan company its self they told me that I was approved to have the carpet replaced at no charge from Don Davis Nissan. They agreed because of a horrible smell that was omitting from the carpet that don Davis Nissan verified was there. I actually had a service rep sit in my car an smell the horrible smell that was in my car. Not only that everysince I bought the car I had water sitting under my carpet. Don Davis told me to come in at anytime and replace it. well my son hard strep throat and fever the following week. I could not come to get my carpet exchanged because I was not granted a loaner car. I was told I would be there three fourths of the day. I could not be away from my son that long because he has Febril seizures. Now when I call recently they said we have to check with management. No one ever called me back. So I called again and they left me on hold for thirty minutes and then hung up on me. I have been hung up on four different times.TranslateDesired Resolution / OutcomeDesired Resolution:Finish the JobselectDesired Outcome:Since I have three small children I would like this problem taken care of immediatly. We are in this nissan driving around 90 percent of the time and breathing in what ever may be under the carpet. It just frustrates me that every time I have to contact the Better Buissness Bureau to get anything done. I also want this done at no cost as promised, no labor cost as promised, not material cost as promised, no disposal fees as promised or whatever other trumped up charges they can come up with.
Regards,
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