Complaint: [redacted] I am rejecting this response because:I feel a contract is valid when both parties adhere to the agreement, I purchased a season pass to visit the park and experience the attractions and on both my first and second visit the majority of the rides were closedI find it extremely disappointing that you have no.concern for my customer experience and are not willing to rectify the matter with my simple requestI live over three hours from the park and to plan a visit to the park takes a time and money only to risk going and my party not getting the full experienceThis entire matter has left a sour taste in my mouth and I am.extremely disappointed in thisWe will come to no resolve but that clearly is no concern.for your.large corporation Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business states the contract is binding, however, the business failed to live up to the terms of the contract by accepting payment into the park and my party NOT BEING ABLE to take full advantage of the purchase with the all of the rides not workingSo how is this an acceptable trade to pay for something and not be able to utilize the full purchase? I purchased a season pass with the intent of going to the park to ride rides and see attractions and I was unable to do thatI would think this can be verified by checking the performance of the rides that I attended the parkConsumers are required to up hold their portion of the "contract" by continuing to pay EVEN WHEN THEY ARE UNABLE TO UTILIZE all aspects of the purchase? I find this shameful and a scamI would again like to request to cancel season pass purchase Regards, [redacted] ***
The annual pass is good for a whole year You can come back when everything is open Again, it is a binding contract that cannot be canceled You can contact the EZpay office at 1-888- [redacted] for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The tickets that I purchased were good for unlimited visits to both parks for 7 consecutive days. The "complimentary" tickets they issued are valid for only 1 visit to both parks on 1 day. The guest rude services employee deactivated the tickets that I purchased and only gave me the option to either accept the "complimentary tickets" or nothing at all. I still had 4 days left on my original tickets. At no point did I curse at any Sea World employee, I only raised my voice when he wouldn't give me my tickets back, and this was after he had already YELLED at me in front of my child. Furthermore, I absolutely did not say that I would contact my attorney, I do not even have an attorney. That accusation is completely absurd! Surely Sea World has video or at least audio of what transpired, if so then please view it before you respond with more garbage. At least talk to the officers who were there, ask them about my demeanor. Ask them if I was out of line or disrespectful in any way. I was shaken up and in tears. It is clear to me that Sea World does not care in any way about their guests. I am utterly disappointed in this establishment and I demand a refund. Sea World would not even take a loss for issuing a refund as we DID NOT use any amenities of the park. Your response is completely unacceptable and yet another slap in the face by your company. You have stolen from me and belittled me in the process. I want proof of the claims made by your so called ambassador, and so should you!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The business states the contract is binding, however, the business failed to live up to the terms of the contract by accepting payment into the park and my party NOT BEING ABLE to take full advantage of the purchase with the all of the rides not working. So how is this an acceptable trade to pay for something and not be able to utilize the full purchase? I purchased a season pass with the intent of going to the park to ride rides and see attractions and I was unable to do that. I would think this can be verified by checking the performance of the rides that I attended the park. Consumers are required to up hold their portion of the "contract" by continuing to pay EVEN WHEN THEY ARE UNABLE TO UTILIZE all aspects of the purchase? I find this shameful and a scam. I would again like to request to cancel season pass purchase.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:I feel a contract is valid when both parties adhere to the agreement, I purchased a season pass to visit the park and experience the attractions and on both my first and second visit the majority of the rides were closed. I find it extremely disappointing that you have no.concern for my customer experience and are not willing to rectify the matter with my simple request. I live over three hours from the park and to plan a visit to the park takes a time and money only to risk going and my party not getting the full experience. This entire matter has left a sour taste in my mouth and I am.extremely disappointed in this. We will come to no resolve but that clearly is no concern.for your.large corporation.
Regards,
[redacted]
You agreed to the EZpay contract. It is a binding contract that you made the down payment on for $25, then entered the park for a visit (worth $67 for single day ticket).As stated on your contract: You may not cancel your EZ pay account during your initial term of membership. Should any...
actions on your part result in cancellation during that period, you’ll be required to provide payment in full for each Pass purchased. After your initial term of membership has ended, you may cancel at any time by calling 1-888-[redacted] or 1-800-[redacted].
Complaint: [redacted]
I am rejecting this response because: this representative illegally recorded the call (in the state if texas you must inform the person theyre being recorded, she did not) so she can very clearly hear herself immediately initiating a fight by her tone. As said I even said im not here to fight because of her tone and agitated state from the beginning. I do understand the long wait times because of all the calls being routed to orlando. What I dont understand is why nobody can get through. My bank, my husband and myself all tried multiple times. My bank has the accurate days on record. You also admitted that on the recorded call, that nobody could get through and youve received multiple complaints. That wins that case, so anything said after that is a moot point. I do not want an extension because I will not pay for it. I havent wanted it and have been trying to cancel for months but seaworld doesnt allow their customers to by not answering their pgones or calling back in the callback system. We can go back and forth but im standing my ground. Seaworld is in the wrong. Not me. I will be now contacting the FTC regarding your business practices.
Regards,
[redacted]
rejecting this response because: That is not what my husband was informed of when the incident occurred. There was no demand to file anything with security. We were told we would be contacted and never were. Our money was taken with nothing provided. Our money either needs to be refunded or tickets issued
Regards,
[redacted]
As a guest courtesy, I did reach out to Mrs. [redacted]. I explained the contract she signed and apologized for the long wait times with our Call Center. She said she understood. I also confirmed that she never spoke with anyone at our Call Center as she stated in her initial complain.
At no time was I rude with her, even when she spoke to me using profanity. Our calls are recorded and we never "fight" with our guests!
I did tell her that I had canceled her EZpay plan. However, after she turned down my offer to extend her passes I ended our call.
To summarize: I have ended their EZpay plan. No more monthly payments will be deducted.
As stated in our contracts (which she signed and agreed to), we do not refund payments over commitment. Guest can contact us via email, in person or by phone to cancel (which she never did).
Again: In order to get a rainy day ticket, you will have to provide your original ticket and receipt. Please mail it to:SeaWorld San Antonio10500 Sea World Dr.San Antonio, TX 78251Attn: Guest CorrespondenceAlso include your name, phone number and email address so we can set this up. Irma
SeaWorld does offer Rain readmits, but no refunds. I will contact guest to see what day they came. If rainy tickets were issue on the day of there visit, I can replace them.
The annual pass is good for a whole year. You can come back when everything is open. Again, it is a binding contract that cannot be canceled. You can contact the EZpay office at 1-888-[redacted] for further assistance.
Complaint: [redacted]
I am rejecting this response because:we had to pay for gas and hotel stay since we do not live close. Also, I took vacation from work to take my kids. So tickets to come back will cost me more to pay for all the above again. We had such a bad time we do not wish to return. The buy one get one free was a Father's Day special that I took advantage of, and should not be thrown back in my face or an excuse on your part. This is the first we have heard of that refunds are not issued. We have spoke to 2 staff members who told us we need to talk to the person that has authority to give the refund, so your staff doesn't even know that you don't give refunds, which I don't believe.
Regards,
[redacted]
We have not received an email from the 3rd party vendor. They can contact us through the same email address you used ([email protected]. You have always been in contact with our Guest Correspondent, [redacted]. She emailed you confirming that we would extend your...
tickets beyond the expiration date.
So if you still want the refund from the [redacted] Hotels and Tickets - they can contact us to confirm you did not use the tickets.
Or, if you want to use the tickets after the expiration date - we will set you up with 5 eTickets.
Please contact Deborah to let her know how you would like to proceed.
Complaint: [redacted]
I am rejecting this response because:
I went to guest services and had the rep ask the manager on duty and they made it very clear they would not issue a rain check until park is completely closed or its pouring. There was no receipt provided only ticket. I have added my ticket number to this claim. I would like to pick up the rain check at the guest services window in San Antonio. All my information that they need has been provided.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because:I feel a contract is valid when both parties adhere to the agreement, I purchased a season pass to visit the park and experience the attractions and on both my first and second visit the majority of the rides were closedI find it extremely disappointing that you have no.concern for my customer experience and are not willing to rectify the matter with my simple requestI live over three hours from the park and to plan a visit to the park takes a time and money only to risk going and my party not getting the full experienceThis entire matter has left a sour taste in my mouth and I am.extremely disappointed in thisWe will come to no resolve but that clearly is no concern.for your.large corporation Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business states the contract is binding, however, the business failed to live up to the terms of the contract by accepting payment into the park and my party NOT BEING ABLE to take full advantage of the purchase with the all of the rides not workingSo how is this an acceptable trade to pay for something and not be able to utilize the full purchase? I purchased a season pass with the intent of going to the park to ride rides and see attractions and I was unable to do thatI would think this can be verified by checking the performance of the rides that I attended the parkConsumers are required to up hold their portion of the "contract" by continuing to pay EVEN WHEN THEY ARE UNABLE TO UTILIZE all aspects of the purchase? I find this shameful and a scamI would again like to request to cancel season pass purchase Regards, [redacted] ***
The annual pass is good for a whole year You can come back when everything is open Again, it is a binding contract that cannot be canceled You can contact the EZpay office at 1-888- [redacted] for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The tickets that I purchased were good for unlimited visits to both parks for 7 consecutive days. The "complimentary" tickets they issued are valid for only 1 visit to both parks on 1 day. The guest rude services employee deactivated the tickets that I purchased and only gave me the option to either accept the "complimentary tickets" or nothing at all. I still had 4 days left on my original tickets. At no point did I curse at any Sea World employee, I only raised my voice when he wouldn't give me my tickets back, and this was after he had already YELLED at me in front of my child. Furthermore, I absolutely did not say that I would contact my attorney, I do not even have an attorney. That accusation is completely absurd! Surely Sea World has video or at least audio of what transpired, if so then please view it before you respond with more garbage. At least talk to the officers who were there, ask them about my demeanor. Ask them if I was out of line or disrespectful in any way. I was shaken up and in tears. It is clear to me that Sea World does not care in any way about their guests. I am utterly disappointed in this establishment and I demand a refund. Sea World would not even take a loss for issuing a refund as we DID NOT use any amenities of the park. Your response is completely unacceptable and yet another slap in the face by your company. You have stolen from me and belittled me in the process. I want proof of the claims made by your so called ambassador, and so should you!
Regards,
[redacted]
A refund of $389.70 was submitted on 9/2/16. It normally takes 2 billing cycles for the refund to hit the credit card account. [redacted]
I spoke with Mr. [redacted], apologized for the bad customer service and assured him that the refund for $26.48 was submitted.
Complaint: [redacted]
I am rejecting this response because: The business states the contract is binding, however, the business failed to live up to the terms of the contract by accepting payment into the park and my party NOT BEING ABLE to take full advantage of the purchase with the all of the rides not working. So how is this an acceptable trade to pay for something and not be able to utilize the full purchase? I purchased a season pass with the intent of going to the park to ride rides and see attractions and I was unable to do that. I would think this can be verified by checking the performance of the rides that I attended the park. Consumers are required to up hold their portion of the "contract" by continuing to pay EVEN WHEN THEY ARE UNABLE TO UTILIZE all aspects of the purchase? I find this shameful and a scam. I would again like to request to cancel season pass purchase.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:I feel a contract is valid when both parties adhere to the agreement, I purchased a season pass to visit the park and experience the attractions and on both my first and second visit the majority of the rides were closed. I find it extremely disappointing that you have no.concern for my customer experience and are not willing to rectify the matter with my simple request. I live over three hours from the park and to plan a visit to the park takes a time and money only to risk going and my party not getting the full experience. This entire matter has left a sour taste in my mouth and I am.extremely disappointed in this. We will come to no resolve but that clearly is no concern.for your.large corporation.
Regards,
[redacted]
You agreed to the EZpay contract. It is a binding contract that you made the down payment on for $25, then entered the park for a visit (worth $67 for single day ticket).As stated on your contract: You may not cancel your EZ pay account during your initial term of membership. Should any...
actions on your part result in cancellation during that period, you’ll be required to provide payment in full for each Pass purchased. After your initial term of membership has ended, you may cancel at any time by calling 1-888-[redacted] or 1-800-[redacted].
Complaint: [redacted]
I am rejecting this response because: this representative illegally recorded the call (in the state if texas you must inform the person theyre being recorded, she did not) so she can very clearly hear herself immediately initiating a fight by her tone. As said I even said im not here to fight because of her tone and agitated state from the beginning. I do understand the long wait times because of all the calls being routed to orlando. What I dont understand is why nobody can get through. My bank, my husband and myself all tried multiple times. My bank has the accurate days on record. You also admitted that on the recorded call, that nobody could get through and youve received multiple complaints. That wins that case, so anything said after that is a moot point. I do not want an extension because I will not pay for it. I havent wanted it and have been trying to cancel for months but seaworld doesnt allow their customers to by not answering their pgones or calling back in the callback system. We can go back and forth but im standing my ground. Seaworld is in the wrong. Not me. I will be now contacting the FTC regarding your business practices.
Regards,
[redacted]
We have contacted guest and have submitted a refund request of $26.48.
Complaint: [redacted]
I am...
rejecting this response because: That is not what my husband was informed of when the incident occurred. There was no demand to file anything with security. We were told we would be contacted and never were. Our money was taken with nothing provided. Our money either needs to be refunded or tickets issued
Regards,
[redacted]
As a guest courtesy, I did reach out to Mrs. [redacted]. I explained the contract she signed and apologized for the long wait times with our Call Center. She said she understood. I also confirmed that she never spoke with anyone at our Call Center as she stated in her initial complain.
At no time was I rude with her, even when she spoke to me using profanity. Our calls are recorded and we never "fight" with our guests!
I did tell her that I had canceled her EZpay plan. However, after she turned down my offer to extend her passes I ended our call.
To summarize: I have ended their EZpay plan. No more monthly payments will be deducted.
As stated in our contracts (which she signed and agreed to), we do not refund payments over commitment. Guest can contact us via email, in person or by phone to cancel (which she never did).
Again: In order to get a rainy day ticket, you will have to provide your original ticket and receipt. Please mail it to:SeaWorld San Antonio10500 Sea World Dr.San Antonio, TX 78251Attn: Guest CorrespondenceAlso include your name, phone number and email address so we can set this up. Irma
SeaWorld does offer Rain readmits, but no refunds. I will contact guest to see what day they came. If rainy tickets were issue on the day of there visit, I can replace them.
The annual pass is good for a whole year. You can come back when everything is open. Again, it is a binding contract that cannot be canceled. You can contact the EZpay office at 1-888-[redacted] for further assistance.
Complaint: [redacted]
I am rejecting this response because:we had to pay for gas and hotel stay since we do not live close. Also, I took vacation from work to take my kids. So tickets to come back will cost me more to pay for all the above again. We had such a bad time we do not wish to return. The buy one get one free was a Father's Day special that I took advantage of, and should not be thrown back in my face or an excuse on your part. This is the first we have heard of that refunds are not issued. We have spoke to 2 staff members who told us we need to talk to the person that has authority to give the refund, so your staff doesn't even know that you don't give refunds, which I don't believe.
Regards,
[redacted]
We have not received an email from the 3rd party vendor. They can contact us through the same email address you used ([email protected]. You have always been in contact with our Guest Correspondent, [redacted]. She emailed you confirming that we would extend your...
tickets beyond the expiration date.
So if you still want the refund from the [redacted] Hotels and Tickets - they can contact us to confirm you did not use the tickets.
Or, if you want to use the tickets after the expiration date - we will set you up with 5 eTickets.
Please contact Deborah to let her know how you would like to proceed.
Complaint: [redacted]
I am rejecting this response because:
I went to guest services and had the rep ask the manager on duty and they made it very clear they would not issue a rain check until park is completely closed or its pouring. There was no receipt provided only ticket. I have added my ticket number to this claim. I would like to pick up the rain check at the guest services window in San Antonio. All my information that they need has been provided.
Regards,
[redacted]