Ms. [redacted] purchased one (1) SeaWorld and Aquatica Vacation ticket. The Vacation ticket is unlimited for the time of her hotel stay - not unlimited for the season. The rain readmits are to make up for the "one" day she was unable to enjoy her visit due to inclement weather.
She paid $59 for one Adult ticket and the child's ticket was FREE. There was nothing wrong with the hotel visit and we will not refund the $289.54 either.
I called and spoke with Mrs. [redacted]. Her complaint said they had talked to our Call Center, but there so no trace of any calls. She admitted they attempted to call, but the wait time was too long. I apologized and told her I had ended their EZpay account. I then went...
over the contract.
As stated in your contract:
“After your initial number of month’s membership has been fulfilled, SeaWorld Parks & Entertainment will automatically renew your membership on a month-to-month basis on EZpay. After your original commitment has been met, your monthly rate is subject to change at any time, and you are also able to cancel your membership by a phone request. Do you understand and agree to these terms?” No refunds can be given on continued payments.
As a guest courtesy, I then offered to extend the passes for 6 months to make up for the months she paid over commitment. She started using profanity and said she didn’t want to come back to our park and that we have to give her back their money.
She asked for my information so she could report me. I told her I was ending my call since I could not help them and that I would follow up with Revdex.com.
Complaint: [redacted]
I am rejecting this response because: Again, I have already stated how I would like this to be resolved. I did not buy the ticket through mail I purchased it at guest services. I would like to pick up the ticket at this same place. Tell me when and who I need to talk to once I arrive at guest services at the park. I have the ticket in my possession, receipt was not given. I'm tired of going back in forth.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Please show me where it is on the card that was given to me. Nowhere on the card does it say that there are recurring payments. Just accept fault that you did not properly do the job and do what is right and necessary.
Regards,
[redacted]
We have no Guest Comment filled out for this incident. The EMT reports are on our guests. She will have to contact our EHS (Environmental Health & Safety) department at [redacted] or [redacted]) to file a claim.
We will not issue a refund. Guest was issued complimentary tickets for both SeaWorld and Aquatica which are good for 1 year. We did receive a report from our Guest Arrival team informing us that Ms. [redacted] became irate and security was called when she started cussing at our...
ambassadors.
She also mentioned she would contact her attorney; so at this point we can no longer assist her any further.
Complaint: [redacted]
I am rejecting this response because: I did not admit to calling and hanging up because of a long wait time. Putting words in my mouth is not a smart idea. The lady who called me was extremely rude from the beginning. I said at the beginning of the phone call after hearing her initial tone of voice that I was not here to fight with her but to solve the dispute. I told her that myself my bank and my husband have all called SeaWorld and attempted to cancel the contract. She would interrupt me and try to make me say something that I did not say as if she was recording the phone call and trying to put words in my mouth. She was extremely agitated towards me and incredibly rude and should probably be fired from the company. She offered to extend my season passes for six months which I tried to decline and explain to her I did not want my season passes extended because I have been disputing the past six months of charges due to not being able to get in contact with SeaWorld. Even there call back system that is automated that SeaWorld has doesn't even call you back. I expect any further communication from SeaWorld to be done so through this website in writing the world is obviously trying to turn and flip my words. That is not appreciated and is actually highly illegal. It is especially illegal whenever it is regarding an official dispute that maybe seeing court. And the terms of profanity I did say the word damn and a few minor curse words but they were not towards the person I was speaking to they were used as adjectives. And this was after she had already tried to fight with me, twist my words, and was a complete utter irresponsible customer service representative. She did not try to have a conversation, try to rush me off the phone, and did not try to resolve the dispute at all. Since she admitted that her phone lines were routed to Orlando Florida, and that she had received multiple complaints about customers unable to get through to cancel contracts or ask questions I have given my bank that information with her admitting it and writing it down and here and the bank is saying that they will fully dispute the charges and fight SeaWorld against this since they are at fault here. If SeaWorld will step up and resolve this dispute it would look a lot better on them. My husband and I both are working on this dispute with them and we are extremely angry about this outcome that is happening it would look a lot better on them. My husband and I both are working on this dispute with them and we are extremely angry about this outcome that is happening. We will deter anyone in the future from purchasing a season pass from them or ever giving them their debit card or credit card information. I do hope that the woman who calls me procedes to take classes on customer service and goes to school for management classes in the future as she has not practiced what should be learned in school for this. I am saying this once again I am NOT going to be charged or pay for the services since SeaWorld representative who refused to give me her name has admitted that the calls are pretty much on able to come through because they all go through Orlando Florida and she has received multiple complaints regarding it. If one cannot reach SeaWorld to cancel the contract, one cannot cancel the contract. This is it legal I am sure and can also be reached out to the Federal Trade Commission, which will be my next step if the issue is not resolved. Then I will seek legal counsel on how to sue SeaWorld for my time, money, and for whatever laws can find that they are breaking. Furthermore I am unable to go to sea world to get my money's worth even if I were to extend the contract 6 months. My health has declined and I very rarely have enough energy because of my health to go to places such as an amusement park. A six-month extension is obsolete in my case. This would be no help. Letting my kids go for a day in a aquatica where I can sit back and watch them would be a little bit of a vacation however, which is why I said that in the first response. I hope SeaWorld can practice better customer service in the future and open up their phone lines so that they are not illegally holding customers into contracts. Please excuse any typos As I am using voice to text on my tablet to respond.
Regards,
[redacted]
Our Guest Correspondent representative did talk to you and offered a complimentary visit, meal vouchers and ride readmits since we do not refund tickets. Plus, you only paid for half of the tickets and others were FREE. It is stated on our website that we do not refund the tickets. ...
This is why our representative offered you return tickets.
Complaint: [redacted]
I am rejecting this response because: I will forward the copy of the incident report - I took a copy of it on my phone. please send me a mobile number/email so it can be forwarded. Thanks
Regards,
[redacted]
Ms. [redacted] purchased one (1) SeaWorld and Aquatica Vacation ticket. The Vacation ticket is unlimited for the time of her hotel stay - not unlimited for the season. The rain readmits are to make up for the "one" day she was unable to enjoy her visit due to inclement weather.
She paid $59 for one Adult ticket and the child's ticket was FREE. There was nothing wrong with the hotel visit and we will not refund the $289.54 either.
I called and spoke with Mrs. [redacted]. Her complaint said they had talked to our Call Center, but there so no trace of any calls. She admitted they attempted to call, but the wait time was too long. I apologized and told her I had ended their EZpay account. I then went...
over the contract.
As stated in your contract:
“After your initial number of month’s membership has been fulfilled, SeaWorld Parks & Entertainment will automatically renew your membership on a month-to-month basis on EZpay. After your original commitment has been met, your monthly rate is subject to change at any time, and you are also able to cancel your membership by a phone request. Do you understand and agree to these terms?” No refunds can be given on continued payments.
As a guest courtesy, I then offered to extend the passes for 6 months to make up for the months she paid over commitment. She started using profanity and said she didn’t want to come back to our park and that we have to give her back their money.
She asked for my information so she could report me. I told her I was ending my call since I could not help them and that I would follow up with Revdex.com.
Complaint: [redacted]
I am rejecting this response because: Again, I have already stated how I would like this to be resolved. I did not buy the ticket through mail I purchased it at guest services. I would like to pick up the ticket at this same place. Tell me when and who I need to talk to once I arrive at guest services at the park. I have the ticket in my possession, receipt was not given. I'm tired of going back in forth.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Please show me where it is on the card that was given to me. Nowhere on the card does it say that there are recurring payments. Just accept fault that you did not properly do the job and do what is right and necessary.
Regards,
[redacted]
We have no Guest Comment filled out for this incident. The EMT reports are on our guests. She will have to contact our EHS (Environmental Health & Safety) department at [redacted] or [redacted]) to file a claim.
We will not issue a refund. Guest was issued complimentary tickets for both SeaWorld and Aquatica which are good for 1 year. We did receive a report from our Guest Arrival team informing us that Ms. [redacted] became irate and security was called when she started cussing at our...
ambassadors.
She also mentioned she would contact her attorney; so at this point we can no longer assist her any further.
Complaint: [redacted]
I am rejecting this response because: I did not admit to calling and hanging up because of a long wait time. Putting words in my mouth is not a smart idea. The lady who called me was extremely rude from the beginning. I said at the beginning of the phone call after hearing her initial tone of voice that I was not here to fight with her but to solve the dispute. I told her that myself my bank and my husband have all called SeaWorld and attempted to cancel the contract. She would interrupt me and try to make me say something that I did not say as if she was recording the phone call and trying to put words in my mouth. She was extremely agitated towards me and incredibly rude and should probably be fired from the company. She offered to extend my season passes for six months which I tried to decline and explain to her I did not want my season passes extended because I have been disputing the past six months of charges due to not being able to get in contact with SeaWorld. Even there call back system that is automated that SeaWorld has doesn't even call you back. I expect any further communication from SeaWorld to be done so through this website in writing the world is obviously trying to turn and flip my words. That is not appreciated and is actually highly illegal. It is especially illegal whenever it is regarding an official dispute that maybe seeing court. And the terms of profanity I did say the word damn and a few minor curse words but they were not towards the person I was speaking to they were used as adjectives. And this was after she had already tried to fight with me, twist my words, and was a complete utter irresponsible customer service representative. She did not try to have a conversation, try to rush me off the phone, and did not try to resolve the dispute at all. Since she admitted that her phone lines were routed to Orlando Florida, and that she had received multiple complaints about customers unable to get through to cancel contracts or ask questions I have given my bank that information with her admitting it and writing it down and here and the bank is saying that they will fully dispute the charges and fight SeaWorld against this since they are at fault here. If SeaWorld will step up and resolve this dispute it would look a lot better on them. My husband and I both are working on this dispute with them and we are extremely angry about this outcome that is happening it would look a lot better on them. My husband and I both are working on this dispute with them and we are extremely angry about this outcome that is happening. We will deter anyone in the future from purchasing a season pass from them or ever giving them their debit card or credit card information. I do hope that the woman who calls me procedes to take classes on customer service and goes to school for management classes in the future as she has not practiced what should be learned in school for this. I am saying this once again I am NOT going to be charged or pay for the services since SeaWorld representative who refused to give me her name has admitted that the calls are pretty much on able to come through because they all go through Orlando Florida and she has received multiple complaints regarding it. If one cannot reach SeaWorld to cancel the contract, one cannot cancel the contract. This is it legal I am sure and can also be reached out to the Federal Trade Commission, which will be my next step if the issue is not resolved. Then I will seek legal counsel on how to sue SeaWorld for my time, money, and for whatever laws can find that they are breaking. Furthermore I am unable to go to sea world to get my money's worth even if I were to extend the contract 6 months. My health has declined and I very rarely have enough energy because of my health to go to places such as an amusement park. A six-month extension is obsolete in my case. This would be no help. Letting my kids go for a day in a aquatica where I can sit back and watch them would be a little bit of a vacation however, which is why I said that in the first response. I hope SeaWorld can practice better customer service in the future and open up their phone lines so that they are not illegally holding customers into contracts. Please excuse any typos As I am using voice to text on my tablet to respond.
Regards,
[redacted]
Our Guest Correspondent representative did talk to you and offered a complimentary visit, meal vouchers and ride readmits since we do not refund tickets. Plus, you only paid for half of the tickets and others were FREE. It is stated on our website that we do not refund the tickets. ...
This is why our representative offered you return tickets.
Complaint: [redacted]
I am rejecting this response because: I will forward the copy of the incident report - I took a copy of it on my phone. please send me a mobile number/email so it can be forwarded. Thanks
Regards,
[redacted]