I would like to start off by saying the trio of Patricia Costas in sales, Antoine Baxter and Jose Millan both in finance were AMAZING. They worked extremely hard and made it possible to get the car I wanted. These guys went above and beyond for me and I thank them very much! Now with that being said. I was very dissapointed to learn that the AD I answered was a Lie! The upgrade event stated when you trade in a high end vehicle with low miles (which I did 2018 Camry 40,00 miles and purchased 2023 Camry) and have a timely payment History (which I do) you can terminate your existing loan or lease and trade in. That part was honored. The add states my payments would possibly lower than my current payments (which were increased) The add stated no payments for 90 Days! I only got 48. That pisses me off the most. I complained to the GM and got no response. I want the add to be honored. I did not have to trade in my car but did so thinking I was getting a good deal. Again, this is not the fault of (The Trio) they did their best to assist, someone needs to step up, that is bad business.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10512851, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I just phoned the [redacted] They are only refunding my additional insurance fee which does not include that 'four days rental fee' that has been charged due to bodyshop' mistake [redacted] asked me to talk with the bodyshopSo the problem is still there, back to the bodyshopCan [redacted] understand this problem? Once again, it is nothing to do with the additional insurance, it is about four days rental feePlease fix the four days difference about my car ready date, so I can get my money backLet's focusing on thatThis really makes me frustratedI am wondering how many times I need to repeat this problem? Aren't I clear enough? Regards, Xuefeng
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, if so why they did not finance me on the first day on the of Feband they sent me home but when I brout the aproval letter from *** they decided to nfinance me with a better rate than I had with *** ***s work through *** and when I talked to the manager he agreed to giveme back $can they denie that alsothank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
how long does it take for theem to refund $from a place where thy have thouthand on hand
Talked with *** in the body shopthe customer purchase additional "optional" insurance from ***. The Insurance Company will not reimburse the customer for this charge. This was an option that they chose and signed for stating that they agreed to this optional insurance
coverage. The customer has called the body shop many times and this has been explained to them
coming from [redacted] and could take 2-3 weeks.... and to the contrary our dealership never keeps THOUSANDS just laying/ handing around. You spoke with
[redacted] and his direct number is [redacted]. He will notify you when they check arrives.
Original complaint stated a 2013 when in fact it's a 2012. Also, the new rotor was taken to the dealership in their area for repair. We've completed a $50.00 check request that will be mailed to their [redacted] address which will take about 2 weeks.
To Whom This May Concern,This customer came to our dealership with a rock chip (noted in previous service records.) The rock chip turned into a crack. We are not replacing the windshield. She sent the same email to our Service Manager as she's sent to you as she's also filed a complaint with...
Toyota. The decision has not changed..... we did not crack her windshield, and we're not replacing it. After careful review of service history the decision has been made. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
As of 2/16/17: My trade off has not bee paid off; we purchased this vehicle 3 weeks ago. As of right now the trade off vehicle is now late due to them not paying it off; and for it not to further affect my wife's credit; a payment had to be made. I have tried reaching Mr. Tito F[redacted] and can not seem to get a response. I will keep this complaint open until I see results.
Regards, [redacted]
To Whom This May Concern,We have spoken with the customer on a couple of occasions. I think we have been very patient in listening to their concerns. We even reimbursed them for a service bill for service that wasn't even performed at our dealership. Their truck is nine years old...
and out of warranty. We have given them some options on getting into something newer. There is a little bit of negative equity in their current vehicle and that amount would be rolled into their new loan. With that being said..... it's going to increase the payments of the new vehicle higher than what they feel comfortable with. We have passed on their contact information to one of our Senior Sales Representatives, Marta. She will be contacting the customer and go over every option they have at this point. There is no possible way to put them into a new [redacted] and keep their payments the same without putting some money down.
This customer spoke with our General Manager, Service Operations Manager and our Body Shop Manager this morning February 16, 2016. Customer stated there was no problem and just wanted to voice his opinion.
Chad our Service Manager has left messages the past couple of days. The vehicle is certified and has an assigned certification number. The customer needs to contact Chad to schedule his service visit, so the teams can take a look at his vehicle. The number is 832-772-1712, Chad our...
This customer did come in with information from [redacted]... but this was not an approval. The 13,000.00 drive out was based on financing with [redacted], their bank or credit union. We were able to obtain financing trough a different
finance company and a better rate than 9.09%...
actually at 7.07%. We were able to get this customer an approved auto loan at 7.07% and [redacted] did go over the whole contract with the customer on 02/13/2015 when he contracted on his new
2015 [redacted]. He was shown his finance company, [redacted], the interest rate 7.07% and his payment of $294.22 for the term of 60 months.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I fixed the year, it was a typo. It was BOTH rotors, and the front driver wheel bearing , not to mention all the TIME we spent fixing the dealerships VERY LARGE AND UNETHICAL MISTAKE!!!!!!! The dealership only paid for 1 rotor. Again, I have pictures and all paperwork from repairs. I want full reimbursement as stated in my original complaint! The amount is $525.47.
Came in for the recall which was completed. Her additional repairs are completely unrelated to the recall and vehicle had a rock chip in the windshield as noted in service history. There will be no reimbursement for service nor for the windshield. When you have a chip you will...
always have the possibility of it turning into a crack which hers did.
[redacted] in our body shop spoke with [redacted] and they refunded their money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10512851, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I just phoned the [redacted] They are only refunding my additional insurance fee which does not include that 'four days rental fee' that has been charged due to bodyshop' mistake [redacted] asked me to talk with the bodyshopSo the problem is still there, back to the bodyshopCan [redacted] understand this problem? Once again, it is nothing to do with the additional insurance, it is about four days rental feePlease fix the four days difference about my car ready date, so I can get my money backLet's focusing on thatThis really makes me frustratedI am wondering how many times I need to repeat this problem? Aren't I clear enough? Regards, Xuefeng
[redacted] has cashed the check for the trade and we are sending her reimbursement for the money owed [redacted] today February 18,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, if so why they did not finance me on the first day on the of Feband they sent me home but when I brout the aproval letter from *** they decided to nfinance me with a better rate than I had with *** ***s work through *** and when I talked to the manager he agreed to giveme back $can they denie that alsothank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
how long does it take for theem to refund $from a place where thy have thouthand on hand
Talked with *** in the body shopthe customer purchase additional "optional" insurance from ***. The Insurance Company will not reimburse the customer for this charge. This was an option that they chose and signed for stating that they agreed to this optional insurance
coverage. The customer has called the body shop many times and this has been explained to them
The manager did file with *** for the $1,and when it's received it will be forwarded to the customer. That too was explained to the customer
coming from [redacted] and could take 2-3 weeks.... and to the contrary our dealership never keeps THOUSANDS just laying/ handing around. You spoke with
[redacted] and his direct number is [redacted]. He will notify you when they check arrives.
Original complaint stated a 2013 when in fact it's a 2012. Also, the new rotor was taken to the dealership in their area for repair. We've completed a $50.00 check request that will be mailed to their [redacted] address which will take about 2 weeks.
To Whom This May Concern,This customer came to our dealership with a rock chip (noted in previous service records.) The rock chip turned into a crack. We are not replacing the windshield. She sent the same email to our Service Manager as she's sent to you as she's also filed a complaint with...
Toyota. The decision has not changed..... we did not crack her windshield, and we're not replacing it. After careful review of service history the decision has been made. Thank you
[redacted] in our body shop spoke with [redacted] and they refunded their money.
Yes. Repairs to Rav 4 have been made .... Mirror still shakes but they tried to fix it 3 times so we are livibg with it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
As of 2/16/17: My trade off has not bee paid off; we purchased this vehicle 3 weeks ago. As of right now the trade off vehicle is now late due to them not paying it off; and for it not to further affect my wife's credit; a payment had to be made. I have tried reaching Mr. Tito F[redacted] and can not seem to get a response. I will keep this complaint open until I see results.
Regards, [redacted]
To Whom This May Concern,We have spoken with the customer on a couple of occasions. I think we have been very patient in listening to their concerns. We even reimbursed them for a service bill for service that wasn't even performed at our dealership. Their truck is nine years old...
and out of warranty. We have given them some options on getting into something newer. There is a little bit of negative equity in their current vehicle and that amount would be rolled into their new loan. With that being said..... it's going to increase the payments of the new vehicle higher than what they feel comfortable with. We have passed on their contact information to one of our Senior Sales Representatives, Marta. She will be contacting the customer and go over every option they have at this point. There is no possible way to put them into a new [redacted] and keep their payments the same without putting some money down.
This customer spoke with our General Manager, Service Operations Manager and our Body Shop Manager this morning February 16, 2016. Customer stated there was no problem and just wanted to voice his opinion.
Chad our Service Manager has left messages the past couple of days. The vehicle is certified and has an assigned certification number. The customer needs to contact Chad to schedule his service visit, so the teams can take a look at his vehicle. The number is 832-772-1712, Chad our...
Service Manager.
This customer did come in with information from [redacted]... but this was not an approval. The 13,000.00 drive out was based on financing with [redacted], their bank or credit union. We were able to obtain financing trough a different
finance company and a better rate than 9.09%...
actually at 7.07%. We were able to get this customer an approved auto loan at 7.07% and [redacted] did go over the whole contract with the customer on 02/13/2015 when he contracted on his new
2015 [redacted]. He was shown his finance company, [redacted], the interest rate 7.07% and his payment of $294.22 for the term of 60 months.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I fixed the year, it was a typo. It was BOTH rotors, and the front driver wheel bearing , not to mention all the TIME we spent fixing the dealerships VERY LARGE AND UNETHICAL MISTAKE!!!!!!! The dealership only paid for 1 rotor. Again, I have pictures and all paperwork from repairs. I want full reimbursement as stated in my original complaint! The amount is $525.47.
Came in for the recall which was completed. Her additional repairs are completely unrelated to the recall and vehicle had a rock chip in the windshield as noted in service history. There will be no reimbursement for service nor for the windshield. When you have a chip you will...
always have the possibility of it turning into a crack which hers did.