which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 'Travis [redacted] went over and beyond to advise me regarding other issues with my truck. He was pleasant and easy to work with. He made sure that the repairs to the a/c were taken care of with assistance from the mgr, Chad. I truly appreciate Don McGill Toyota going over and beyond to make this situation right. I was truly impressed how they handled this situation. Indeed this is what customer service is about.
Sent: Monday, December 28, 2015 5:44 PM To: drteam Subject: Complaint #[redacted] To Whom This May Concern, In reference to case #[redacted]. The customer's first payment way made here at the dealership and it has been credited to her account. She does now have an account number and...
that payment can be verified with Toyota Financial. Her payment is not considered late nor does it show that it was made late. Her credit score/ rating has not been affected in anyway. After she was contracted Toyota was not accepting the contact at first. The reason being that one set of numbers printed on a different line. Vada, our Financial Director did talk with Toyota explained what had happen and they finally did accept the original contract. There will be no further inconvenience to the customer. -- Julie R[redacted] Customer Relations Manager Don McGill Toyota of Katy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10512851, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I just phoned the [redacted]. They are only refunding my additional insurance fee which does not include that 'four days rental fee' that has been charged due to bodyshop' mistake. [redacted] asked me to talk with the bodyshop. So the problem is still there, back to the bodyshop. Can [redacted] understand this problem? Once again, it is nothing to do with the additional insurance, it is about four days rental fee. Please fix the four days difference about my car ready date, so I can get my money back. Let's focusing on that. This really makes me frustrated. I am wondering how many times I need to repeat this problem? Aren't I clear enough?
Regards,
Xuefeng
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
To Whom This May Concern, The $50.00 refunded was not for your rotors... As a courtesy we refunded your $50.00 deductible for service. Chad our Service Manager asked to see your invoice where you're out money as you have claimed. That is necessary going forward. Fax it to 832-772-1797 attention Chad or Julie.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
I spoke to the 3 members of the business that were stated. I did not however say there was not an issue and that I only wanted to express my opinion. There is a huge issue that should be resolved per my request. I did state that the body shop guy, Brian , did what he could, and that I appreciate the call back from the general manager. However the same issue applies, they lied to me, which the general manager did state snd agreed to that I was lied to. But for this company to not do anything further to rectify the issues they caused is unbelievable. I know they won't acknowledge my request, but in the end it is the right thing to do. It just depends on if the dealership believes in doing the right thing.
To Whom This May Concern, Our Fixed Operations Manager is dealing with this customer. Mr. [redacted] explained that he took off one bad strut and replaced 2 struts with 2 bad struts. The customer has picked up his vehicle
Sent: Monday, January 11, 2016 3:01 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I have read the response by Don McGill and I am fine with it, however, they asked an additional question that I didn't know how to respond to properly without clicking the accept or reject links. I wasn't certain if I clicked to accept, if it would go through as it said there would be no further action if accepted. If someone from Don McGill would like to simply email me, I will have to find a way to receive a fax as I do not have a fax machine. Also, although I am happy to accept their offer, I am also reasonable. If it is easier and cheaper on Don McGill to simply replace the front door trim pieces I am happy to accept that instead as well. I was told that the parts are not extremely pricey and labor is not to lengthy. Either way I am satisfied. Thanks. [redacted]@hotmail.com Sent from my iPhone
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
To Whom This May Concern,Ms. [redacted] came into our dealership to purchase a vehicle. She brought in a co-buyer that she passed off as her brother when in fact it was not her brother (her father stated that she only has a twin sister) that was the first of the...
deception. Ms. [redacted] and her co-buyer were contracted on a vehicle of which they took delivery of. Her co-buyer sent a check to Toyota Financial Services for $15,000.00 to reduce the amount owed on her trade and then stopped payment on the check. When she was notified of the stop payment the excuse that was given was "oh that was a mistake I'll send another check" which they did. After the second check was received by Toyota Financial Services they sent us, Don McGill Toyota of Katy the title for her trade thinking that there was no longer a lien against the vehicle. Once we received that title, we Don McGill Toyota of Katy issued Ms. [redacted] a check for $4,300.00 money due her from the payoff. We put her trade through our Service Department to Certify it for sale at a cost of $750.00. During this time, they stopped payment on the second check for $15,000.00, cashed our check for $4,300.00!! This is referred to as Theft By Deception, see definition below: Theft by deception generally means the use of deception to obtain control over the property or services of another. The following is an example of a state statute governing theft by deception:Theft by deception.A person commits theft if he obtains property of another by deception. A person deceives if he intentionally:(1) Creates or reinforces a false impression, including false impressions as to law, value, intention, or other state of mind; but deception as to a person's intention to perform a promise shall not be inferred from the fact alone that he did not subsequently perform the promise; or(2) Prevents another from acquiring information which would affect his judgment of a transaction; or(3) Fails to correct a false impression which the deceiver previously created or reinforced, or which the deceiver knows to be influencing another to whom he stands in a fiduciary or confidential relationship; or(4) Uses a credit card, charge plate, or any other instrument which purports to evidence an undertaking to pay for property or services delivered or rendered to or upon the order of a designated person or bearer (a) where such instrument has been stolen, forged, revoked, or canceled, or where for any other reason its use by the actor is unauthorized, or (b) where the actor does not have the intention and ability to meet all obligations to the issuer arising out of his use of the instrument.At this time Ms. [redacted] was asked to bring back our car and to pick up her trade..... and reimburse Don McGill Toyota of Katy for the $4,300.00 she took from us through "Theft By Deception." There was no damage done to her car, and in all actuality she owes Don McGill Toyota of Katy for the service that was performed to her vehicle by an honest, reputable business while she played games with her friend writing "BAD CHECKS". She has the opportunity to clear her balance with us by 11/30/2015 or to sign a legal agreement to make payments by 11/30/2015 before we turn this over to the Harris County District Attorney.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]First of all , We purchased a certified vechicle from the dealer. Second of all, I did not know a check was mailed, noone had contacted me(we just received it) They did NOT pay for the rotors, a check was sent to us for PART of the cost of the rotors (see previous responses) and NOONE named Chad has ever called or contacted us to speak with us, nor has any other person from this dealership Obviously personnel from the dealership do not even have the common courtesy to call or email us to try to resolve this matter. Furthermore they apparently either can't read and/or understand the previous complaints in full since now someone one named Julie is dealing with this matter but cannot state the correct information back to me regarding what has or has not been paid to us. If personnel from this dealership can actually take care of this matter, we would be happy to have that done. (It still will not address my time and EXTREME aggravation) but I would like my out of pocket covered
Regards,
To Whom This May Concern,This customer was reimbursed the $50.00 she said she was out of pocket..... and we sent brand new rotors to the dealership of her choice for repair. If she still isn't happy she's more than welcome to trade in the used vehicle she bought. She didn't buy a brand new vehicle, and we tried to address her concern. At the end of the day it's still a used vehicle from a previous owner, 59,000 miles to be exact and it's 5 years old 2012 4Runner. They did not buy a warranty and paid cash. I'm including what our dealership made on this customer..... nothing. (LINE#)(M=MODIFY)(?=CMD LIST) NOTES -2326 82 -1844 SHIFT F1=FKEYS BANK=CASH DEAL MONTHLY PYMT () 0.00 That's a negitive $2,326.00 the $82.00 is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal. We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $50.00 she said she was out of pocket AND took to parts to the dealership of her choice. We did more than what was necessary to address her concerns. Thank you -- Julie [redacted]
[redacted]
[redacted]
[redacted]In regards to this customer..... Chad our Service Manager has asked her to send him her receipt for whatever repairs she had done on her vehicle. Also, that $50.00 was the certified deductible that's due regardless, but we did reimburse her. She can send her bill to 21555 Katy Freeway, Katy,. TX 77450 Attn: Chad Thank you in advance-- Julie [redacted]Customer Relations Manager[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I STILL have not received a check for $50. You reimbursed for ONE rotor only. It has nothing to do with a warranty, again, it is the fact that YOU certified a vehicle that specifically said the "rotors were free of rust and in good condition". I should have paid NOTHING for this repair. They were in such deplorable shape that the rotor did not even sit correctly on the wheel hub. My family could have been killed in this vehicle and Don McGill thinks this is ok? WOW!!! I want to be reimbursed for the ENTIRE repair!
Sent: [redacted], [redacted] 15, 2014 2:34 PM To: [redacted] Subject: RE: [redacted] To Whom This [redacted] Concern, Our customer has received his check for the cancellation of his GAP insurance. A couple of people were involved in getting this taken care of, but the customer said he was happy and...
that he'll continue to do business with us. -- [redacted] Don McGill Toyota of [redacted], TX [redacted]
[A default letter is provided here...
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 'Travis [redacted] went over and beyond to advise me regarding other issues with my truck. He was pleasant and easy to work with. He made sure that the repairs to the a/c were taken care of with assistance from the mgr, Chad. I truly appreciate Don McGill Toyota going over and beyond to make this situation right. I was truly impressed how they handled this situation. Indeed this is what customer service is about.
Sent: Monday, December 28, 2015 5:44 PM To: drteam Subject: Complaint #[redacted] To Whom This May Concern, In reference to case #[redacted]. The customer's first payment way made here at the dealership and it has been credited to her account. She does now have an account number and...
that payment can be verified with Toyota Financial. Her payment is not considered late nor does it show that it was made late. Her credit score/ rating has not been affected in anyway. After she was contracted Toyota was not accepting the contact at first. The reason being that one set of numbers printed on a different line. Vada, our Financial Director did talk with Toyota explained what had happen and they finally did accept the original contract. There will be no further inconvenience to the customer. -- Julie R[redacted] Customer Relations Manager Don McGill Toyota of Katy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10512851, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I just phoned the [redacted]. They are only refunding my additional insurance fee which does not include that 'four days rental fee' that has been charged due to bodyshop' mistake. [redacted] asked me to talk with the bodyshop. So the problem is still there, back to the bodyshop. Can [redacted] understand this problem? Once again, it is nothing to do with the additional insurance, it is about four days rental fee. Please fix the four days difference about my car ready date, so I can get my money back. Let's focusing on that. This really makes me frustrated. I am wondering how many times I need to repeat this problem? Aren't I clear enough?
Regards,
Xuefeng
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
To Whom This May Concern,This customer is being refunded the amount due for the warranty purchased.
To Whom This May Concern, The $50.00 refunded was not for your rotors... As a courtesy we refunded your $50.00 deductible for service. Chad our Service Manager asked to see your invoice where you're out money as you have claimed. That is necessary going forward. Fax it to 832-772-1797 attention Chad or Julie.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
I spoke to the 3 members of the business that were stated. I did not however say there was not an issue and that I only wanted to express my opinion. There is a huge issue that should be resolved per my request. I did state that the body shop guy, Brian , did what he could, and that I appreciate the call back from the general manager. However the same issue applies, they lied to me, which the general manager did state snd agreed to that I was lied to. But for this company to not do anything further to rectify the issues they caused is unbelievable. I know they won't acknowledge my request, but in the end it is the right thing to do. It just depends on if the dealership believes in doing the right thing.
To Whom This May Concern, Our Fixed Operations Manager is dealing with this customer. Mr. [redacted] explained that he took off one bad strut and replaced 2 struts with 2 bad struts. The customer has picked up his vehicle
Sent: Monday, January 11, 2016 3:01 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I have read the response by Don McGill and I am fine with it, however, they asked an additional question that I didn't know how to respond to properly without clicking the accept or reject links. I wasn't certain if I clicked to accept, if it would go through as it said there would be no further action if accepted. If someone from Don McGill would like to simply email me, I will have to find a way to receive a fax as I do not have a fax machine. Also, although I am happy to accept their offer, I am also reasonable. If it is easier and cheaper on Don McGill to simply replace the front door trim pieces I am happy to accept that instead as well. I was told that the parts are not extremely pricey and labor is not to lengthy. Either way I am satisfied. Thanks. [redacted]@hotmail.com Sent from my iPhone
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted] has cashed the check for the trade and we are sending her reimbursement for the money owed [redacted] today February 18, 2015.
To Whom This May Concern,Ms. [redacted] came into our dealership to purchase a vehicle. She brought in a co-buyer that she passed off as her brother when in fact it was not her brother (her father stated that she only has a twin sister) that was the first of the...
deception. Ms. [redacted] and her co-buyer were contracted on a vehicle of which they took delivery of. Her co-buyer sent a check to Toyota Financial Services for $15,000.00 to reduce the amount owed on her trade and then stopped payment on the check. When she was notified of the stop payment the excuse that was given was "oh that was a mistake I'll send another check" which they did. After the second check was received by Toyota Financial Services they sent us, Don McGill Toyota of Katy the title for her trade thinking that there was no longer a lien against the vehicle. Once we received that title, we Don McGill Toyota of Katy issued Ms. [redacted] a check for $4,300.00 money due her from the payoff. We put her trade through our Service Department to Certify it for sale at a cost of $750.00. During this time, they stopped payment on the second check for $15,000.00, cashed our check for $4,300.00!! This is referred to as Theft By Deception, see definition below: Theft by deception generally means the use of deception to obtain control over the property or services of another. The following is an example of a state statute governing theft by deception:Theft by deception.A person commits theft if he obtains property of another by deception. A person deceives if he intentionally:(1) Creates or reinforces a false impression, including false impressions as to law, value, intention, or other state of mind; but deception as to a person's intention to perform a promise shall not be inferred from the fact alone that he did not subsequently perform the promise; or(2) Prevents another from acquiring information which would affect his judgment of a transaction; or(3) Fails to correct a false impression which the deceiver previously created or reinforced, or which the deceiver knows to be influencing another to whom he stands in a fiduciary or confidential relationship; or(4) Uses a credit card, charge plate, or any other instrument which purports to evidence an undertaking to pay for property or services delivered or rendered to or upon the order of a designated person or bearer (a) where such instrument has been stolen, forged, revoked, or canceled, or where for any other reason its use by the actor is unauthorized, or (b) where the actor does not have the intention and ability to meet all obligations to the issuer arising out of his use of the instrument.At this time Ms. [redacted] was asked to bring back our car and to pick up her trade..... and reimburse Don McGill Toyota of Katy for the $4,300.00 she took from us through "Theft By Deception." There was no damage done to her car, and in all actuality she owes Don McGill Toyota of Katy for the service that was performed to her vehicle by an honest, reputable business while she played games with her friend writing "BAD CHECKS". She has the opportunity to clear her balance with us by 11/30/2015 or to sign a legal agreement to make payments by 11/30/2015 before we turn this over to the Harris County District Attorney.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]First of all , We purchased a certified vechicle from the dealer. Second of all, I did not know a check was mailed, noone had contacted me(we just received it) They did NOT pay for the rotors, a check was sent to us for PART of the cost of the rotors (see previous responses) and NOONE named Chad has ever called or contacted us to speak with us, nor has any other person from this dealership Obviously personnel from the dealership do not even have the common courtesy to call or email us to try to resolve this matter. Furthermore they apparently either can't read and/or understand the previous complaints in full since now someone one named Julie is dealing with this matter but cannot state the correct information back to me regarding what has or has not been paid to us. If personnel from this dealership can actually take care of this matter, we would be happy to have that done. (It still will not address my time and EXTREME aggravation) but I would like my out of pocket covered
Regards,
To Whom This May Concern,This customer was reimbursed the $50.00 she said she was out of pocket..... and we sent brand new rotors to the dealership of her choice for repair. If she still isn't happy she's more than welcome to trade in the used vehicle she bought. She didn't buy a brand new vehicle, and we tried to address her concern. At the end of the day it's still a used vehicle from a previous owner, 59,000 miles to be exact and it's 5 years old 2012 4Runner. They did not buy a warranty and paid cash. I'm including what our dealership made on this customer..... nothing. (LINE#)(M=MODIFY)(?=CMD LIST) NOTES -2326 82 -1844 SHIFT F1=FKEYS BANK=CASH DEAL MONTHLY PYMT () 0.00 That's a negitive $2,326.00 the $82.00 is processing in finance and when all was said an done the dealership took a One Thousand Eight Hundred Forty Four Dollar negative deal. We also replace rotors (she had no extended warranty, declined to purchase one) and reimbursed her $50.00 she said she was out of pocket AND took to parts to the dealership of her choice. We did more than what was necessary to address her concerns. Thank you -- Julie [redacted]
[redacted]
[redacted]
[redacted]In regards to this customer..... Chad our Service Manager has asked her to send him her receipt for whatever repairs she had done on her vehicle. Also, that $50.00 was the certified deductible that's due regardless, but we did reimburse her. She can send her bill to 21555 Katy Freeway, Katy,. TX 77450 Attn: Chad Thank you in advance-- Julie [redacted]Customer Relations Manager[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I STILL have not received a check for $50. You reimbursed for ONE rotor only. It has nothing to do with a warranty, again, it is the fact that YOU certified a vehicle that specifically said the "rotors were free of rust and in good condition". I should have paid NOTHING for this repair. They were in such deplorable shape that the rotor did not even sit correctly on the wheel hub. My family could have been killed in this vehicle and Don McGill thinks this is ok? WOW!!! I want to be reimbursed for the ENTIRE repair!
Sent: [redacted], [redacted] 15, 2014 2:34 PM To: [redacted] Subject: RE: [redacted] To Whom This [redacted] Concern, Our customer has received his check for the cancellation of his GAP insurance. A couple of people were involved in getting this taken care of, but the customer said he was happy and...
that he'll continue to do business with us. -- [redacted] Don McGill Toyota of [redacted], TX [redacted]