Donahue Roofing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below I won't get into all the details in this forum but I consider Donahue to be a crooked contractor,one that cheats to winI cannot recommend them to anyoneThe problem isn't resolved and the breaches in the contract are quite numerousDonahue ( [redacted] ***) & a supplier, ABC Supply ( [redacted] ) are complicite in an attempt to conceal the true source, grade, and type of shakes used on our roofing projectsWhile these persons somewhat pretend to comply, Donahue's attorney is more forthright and says "We don't have to reveal this written data to you or anyone, and we are not going to do so!" The coverup is on in opposition to City Building Deptcorrection notices which demands to know the true & correct dataThe hiding of the true & written data is an apparent attempt to beat & stymie the Building Codes [redacted]

Business states consumer was parked on private property where she shouldn't have been parkedHe said while he was preparing the car for towing, someone started yelling from an apartment windowHe could not decipher what they were sayingHe said when nobody came down, he drove awayThe impound fee was legitimately charged

The skylight was in perfect condition when we left the property this is an insurance claim not a warranty claim we installed brand new skylights thank you

Whe have responded several times and called the Revdex.com and was instructed to respond another time which we have , we have tried to resolve this several time with no luck, please advise Thank You Mitch

Revdex.com: I would like to reject the offer of Arbitration for complaint ID [redacted] The $amount of damages allowed for recovery in arbitration is times less than what are damages actually are In the arbitration information, it states electronic devices are not allowed and I would need to bring a computer to the arbitration to state our case Please see picture of Roof-Leak Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have no way to guarantee that the skylight will actually be installed if I purchase itAfter the difficulties I have encountered so far, it is not unreasonable that I do not trust you to install the skylightPerhaps you can send me the funds for the skylight that I will purchase and then you can install the new skylight Sincerely, [redacted]

Dear ***, I will come over personally today to look at the problem and decide what to do to fix this problem. I promise you that it will be fixed this week!

I'm sorry to hear that you feel you cannot trust us to install a skylightI feel like this is a fair offer and my offer remains the sameIf you provide the replacement skylight, we will install it free of charge Thank you

Revdex.com,We have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve the complaintSeveral of these responses don't even make sense - such as the mention of a saleOur complaint has been supported by numerous independent sourcesRegards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com, We are sorry to hear That Mr*** does not accept our offer We feel that having a third party do an inspection and punch list for us to perform is a fair solution.Mr*** continues to call names and accuse my company of being dishonest, However, Mr *** is the one who owes us money and does not wish to pay It seems to me that promising to pay for our services and then not paying is dishonestAs far as our integrity goes, we have thousands of happy customers that can attest to our integrity.The grade of shake has in fact been supplied to Mr *** I'm not sure why he keeps saying that we haven't ABC Supply showed him exactly what we bought to install on his house For some reason, this does not satisfy Mr *** My guess is that it does not serve his purpose WE are not in "Cahoots" with ABC Supply and there is no coverupAs far as this City Building Code violation goes, we have never received anything from the City of Billings Through our attorney, we have seen a hand written note from the City Building inspector I did not notice any "demands" made in this note Maybe the City Building inspector Could act as a third party to get this settled. New offer: Let's have the City Building Inspector meet both parties at Mr***'s residence We can discuss any concerns that there are with Mr ***'s roof Together we can come up with a fair and reasonable punch list for us to perform Mr*** will put the remainder of the monies owed to Donahue Roofing in an escrow account Upon completion of the punch list, Donahue roofing will be paid from the escrow company and a lien-release will be given by us at that time If there someone has a solution that is more equitable, I would love to hear it

The appraiser did approve it or the sale would not have gone through
Facts are facts you cannot expect a insurance coto pay an ongoing problem check with any insurance coRotting doesn't happen from a hail storm overnight
Gutters were not part of the contract, our insurance codoes not have authorization to pay this
Plugging in tools does not damage electrical that is the reason there is a breaker to prevent any over amperage or voltage if a receptacle is over loaded the breaker will flip it is impossible to overload a electrical system if the building is up to code as the electrician explained
Flashing again has nothing to do with us nor in the contract
Fascia was installed correctly
Still waiting on call Cell # provided
The lien is not it is filed and registered see court documents, The Lien has been at $ for sometime now, and we are now pursuing itadditional costs will be added to the bill for attorney costs
Liens are not removed until the bill is paid in full which is common building practice

Business states consumer was parked on private property where she shouldn't have been parkedHe said while he was preparing the car for towing, someone started yelling from an apartment windowHe could not decipher what they were sayingHe said when nobody came down, he drove awayThe impound
fee was legitimately charged

*** ***'s Daughter wrote this complaint not *** *** daughter was the one who called on or around 2/22/We keep logs through clearfly and mixieWe have four recorded calls and each time she called we respondedWe sent one of our guys to her property to look over the leakThe
contract is past the labor portion of their contractThey were also liable for going and checking the roofing vents and areas around furnace once a yearThis was not part of the contract and specifies in their contractIt would help if they would go back and read the contract they signedThis year (2017) is the first year we heard about their problemTheir work was performed 07/07/Once we heard we sent a repair guy out to the propertyThe day Ms***'s daughter called us we were on the phone to a disaster inspectorWe were told that the ***s also had another inspector re-look at their roof and another contractorNo concrete information was given us regarding their findingsThe disaster inspector is registered and has a mold inspector’s licenseWe sent him out to talk to the client the next dayShe was upset because she was told misinformed informationThey went into the attic and took a lot of picturesThey checked for mold and showed the daughter there was no mold as was originally claimedThe mold can be detected by mold type and the date it started growing up to three days of when it startedIn this case there was noneyears would be really old moldI am not sure who she talked to about restoration but againNo mold to testNoneShe had another roofer look at the roof and obviously missed lifting up the roofing material to see the ice and weather shield underneath the roofing materialPlease note we took pictures and showed client and daughter those same photosWe also have invoices reflecting the felt and ice and weathershield on the roofThe city of Billings did not require this until March of We have pictures and showed those pictures to the client regarding the weather shieldWe have invoices showing that the product was purchased for their roof and for their jobThere are layers of feltI think she is misinformed with the felt and weather shieldThe Inspector we sent out did perform work and completed itThe client was called and they are happy with their workDonahue does stand by their workmanship. Proof of weather shield and felt can be found on these Invoices from ABC phone: *** customer order # *** *** *** *** *** *** ***

Complaint: ***I am rejecting this response because:
We called Mitch D*** on 7-1-2013, and he answered the callWe told Mitch he needed to see the pictures that *** *** took of the house during the roof tear off in to fully understand our complaint. He declined an invitation to come to our home to look at the pictures. He asked us to email them to him which we did The roof was not finished the next day, Oct 4th 2013, as Mitch D*** reported, as it was raining . I have the precipitation report on this day in question, which I emailed to him, that shows it was raining on the day he claimed to have finished the roof capsIt rained inches on Oct 4th 2013, a FridayThe roof was finished on Oct 7th, which was a MondayI have the billing statement from the restoration company that Donahue Roofing hired, and no where does it show any mold testing was done. If Donahue Roofing did mold testing as they claim, I would like to see the test results of this mold testing and who conducted it.Donahue Roofing’s insurance company is dealing with us on the damage claim, but Donahue Roofing’s insurance policy has a mold exclusion, so coverage is limited. We have enlisted The *** *** *** *** to assist us in dealing with Donahue Roofing’s Insurance which is ***. I emailed them the same emails as I emailed to Mitch D***. Our case manager there is *** ***, email address, * ***. Our case number is *** *** ***’s phone number is *** Please feel free to contact her to verify this
Sincerely,*** ***

In regards to this Complaint:
The roofing project is complete
Rotten wood is not supplemented to insurance codo to the word Rot is something that has been ongoing and not storm related
Gutters were removed at owners request and there is no replacement of gutters See contract
Electrical was a problem not related to doing the roofing project it was old wiring please speak to electrician to verify
Flashing on a crawl space by a basement has nothing to do with the roof nor was it contracted to do
Fascia was installed incorrectly
We have a call log on every call that comes into our office we have not heard from anyone, they are more then welcome to call my personal Cell # at *** hours a day
The problem being here is that *** *** owes a balance of $ 4,which we have placed a lien on his propertyHe has not paid one cent out of his own pocket and continues to try and manipulate insurance companies and others to pay his billsWe have done thousands of jobs without this kind of problem
We will be contacting our attorney today to start a law suite so we can be paid, if there is any problem ever with our workmanship or products we will stand behind it 100%
Thank You
Sam S***

Complaint: ***
I am rejecting this response because:The person who made the response from Donahue Roofing is grossly mistakenThe
skylights were not replaced by Donahue roofingThey just replaced the hail damaged metal work trim on the exterior portion of the skylightsThe attached photograghs show the crack in the glass of the skylight that occurred after they performed the repairsI have included a photograph of a tag on the skylight which includes the manufacturers name and a number which I presume is a serial number that could possibly be traced back to its original date of manufacture which would be some time during or before when it was originally installed. I should note here that when the damaged shingles were replaced in August of 2016, I was at my home to observe the work and noticed that the workers had brought two skylights with them to presumably replace the skylights or to use the trim from the new skylights they brought to replace the damaged trim on my existing skylightsWhen all the shingles were replaced and the workers were cleaning up the site and packing up to go home I realized they had not done any work to the damaged skylightsI attempted to communicate with the workers to ask why they had not repaired the skylights but none of them spoke English and could not understand my inquiryI then contacted MrD*** for and explanation and he informed me that he ordered the wrong skylights and the new skylights they had brought to my house would not workH e assured me that the situation would be resolved but it never wasI attempted to contact him many times but he would not return my callsSeveral weeks later I was sent a bill for the entire jobI attempted to contact Donahue roofing again to inform them that the job was not complete but my calls were never returnedI then received a threatening letter from a lawyer representing Donahue roofing demanding paymentI contacted the lawyer and informed them that the work was not completeAbout a week later, Doanhue roofing finally contacted me to arrange for completion of the job (repair of the skylight trim)A roofer came to replace the trim and I subsequently submitted my paymentThe skylight was then found to be cracked and I submitted a warranty claim but Donahue refuses to repair it
Sincerely,
*** ***

February 11, original contract was agreed upon Material was delivered on 3/22/and roof was started on 3/23/ After roof was taken down to the decking, it was noted that some of the decking needed to be replaced Mrs*** was contacted and informed we would need to
replace approximately sheets at around $per 4xsheet Decking was then replaced as needed On April 20, we sent Final invoice for (Extra for said decking) On May 1, received a check for only original amount of $ To date no other payments have been received Per my attachements Decking was bought and crew was paid to replace said decking This roof has been completed months ago and with the numerous wind storms we've received since roof was completed, no issues with shingles blowing off if the decking was not sufficient

In regards to the business response: The roofing project is completeOn Oct 21, the bank sent an appraiser to approve completion of the project as per the buy/sellThe appraiser did not approve completionRotten wood is not supplemented to insurance codo to the word Rot is something that has been ongoing and not storm relatedCommunications from the contractor and the MT Office of Insurance have been sent that are contrary to this statementGutters were removed at owners request and there is no replacement of gutters See contractDestroying existing gutters not a part of the contractClaim against business insurance already covered thisElectrical was a problem not related to doing the roofing project it was old wiring please speak to electrician to verifyElectric was working until multiple tools plugged inFlashing on a crawl space by a basement has nothing to do with the roof nor was it contracted to doMissing flashing is at roof line, is a threshold b/t roof and greenhouseRemoved and not replaced now allowing water into inside area leading to crawl spacePhotos document the issueClaims specialist may be contacted for more detailFascia was installed incorrectlyAgreedWe have a call log on every call that comes into our office we have not heard from anyone, they are more then welcome to call my personal Cell # at *** hours a dayDocumentation dating back to Spring by seller's insurance company, different local agents, and claims specialist of inability to reach Donahue Roofing via listed office phone and owners cell phoneCan provide if necessaryThe problem being here is that *** *** owes a balance of $ 4,which we have placed a lien on his propertyHe has not paid one cent out of his own pocket and continues to try and manipulate insurance companies and others to pay his billslien started at $16+kHas been reduced to $unaccounted for which is related to above incorrectly installed fasciaPer provided MT Insurance and contractor communication responsibility of insurance/sellerRemaining $in escrow being held at title coupon approval of correct completion of project and removal of lien

I have Talked to *** and the problem being is lack of communication with one of our sales people, I have went through the concerns of *** and I myself will oversee the remainder of the project and insured him it will be handled.I informed him he does not have to make any payment until everything
is addressed.Thank You*** ***