Done Right Plumbing, Heating, Air

Revdex.com: They refused to contact me at allAt this time, I have not been contacted by Done Right Plumbing, Heating, Air LLC regarding complaint ID [redacted] Regards, [redacted]

This company is the absolute worst! My A/C unit ended up having an issue with all of this heat these past few days I called [redacted] and they sent out this company I asked for [redacted] but they said they did not work with them anymore (will get to that later) So I had the AC issue Friday, Saturday they showed up at my house and the issue that the the tech (***) that was the problem wasn't the issue My HVAC was leaking water so it thought it was coming from the condenser pipe Mine is routed in a interesting manner due to my house but it worksHe shorten the pipe, took the $dollars and rolled out He told me that if I had any issues to call back Well hrs later the issue came back and when I called they said they would come out on Sunday I had an important event to attend but they due to their lack of communication I never heard anything I called them back on Monday during the day time and [redacted] picked up and said that he would come to my house that evening to fix the issue from 2- Once again I didn't hear a [redacted] thing from them and at this point I am fed up I had my wife leave work to come home for this So after that I called [redacted] and they told me they still work with [redacted] and I had to reroute the ticket I was able to to do that and they were able to take me the next day and the Lady HVAC tech took care of me and got my AC working again She did a very worthy job All in all, DO NOT DO BUSINESS WITH DONE RIGHT PLUMBING HEATING & AIR!!!!! I will be call [redacted] and telling them about this issueOh and done right new number is [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Done Right Plumbing, Heating, Air LLC regarding complaint ID [redacted] Regards, [redacted] ***

The above complaint [redacted] the Home Owner could not make his appointment during or hours for his area we tried to work with him to his schedule a appointment was scheduled and Tech tried to call with no response back so we do not go if no contact is madehome owner did call back and was advised that we did not received call back which he was very rude to operation center I had call to his warranty and requested another companyOld saying attract more bees with sugar then vinegarHe was taken care of by another VendorAnd his call was ended with saying Sir I am dropping this call because of the language that was being said by Mr [redacted] [redacted] *** Done Right Plumbing Heating Air

[redacted] from the business called and said that customer has a home warranty and the $was a deductible for the home warranty companyThis business did have to order a part and due to the weather it took longer than he had first estimatedAt that time the customer went to the home warranty company and another company came out and fixed the issueThe $was a deductible with the home warranty company not a service charge from the business

The above complaint [redacted] the Home Owner could not make his appointment during or normal hours for his area we tried to work with him to his schedule a appointment was scheduled and Tech tried to call with no response back so we do not go if no contact is made. home owner... did call back and was advised that we did not received call back which he was very rude to operation center I had call to his warranty and requested another company. Old saying attract more bees with sugar then vinegar. He was taken care of by another Vendor. And his call was ended with saying Sir I am dropping this call because of the language that was being said by Mr [redacted] [redacted] *** Done Right Plumbing Heating Air

Revdex.com: MESSAGE FROM BUSINESS: [redacted] from the business called and said that a motor had to be order for the customerA new motor burnt out and another motor needed to be orderedThat one has since been installed and the customer was not charged for the issueI have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe message from Done Right company, is completely false....first they did say that a part was to be ordered The complaint I had with this company was their work ethics They did order a part on Friday Jan 31, which they said should be in on Monday Feb 3rd, they requested the deposit of $ This cleared my bank three days later! They called me on Monday Feb and said they would be out to replace the part...they never showed up! Tuesday came and went, Wednesday came and went...with not even a call to me saying they would not be there Through Tuesday and Wednesday, I kept calling leaving messages to find out what was going on? Never received any response....they finally showed up on Thursday Feb 6th, and tried to replace the part...they had issues with the part, could not take old part off, so they relayed to my wife that they would need to take the unit back to the shop and work on it there They said that, they would be back in two hours....they never returned! I called my insurance to file a complaint with them as well After this, [redacted] called me apologizing that they had other calls during our work request that they had to attend too! So I said, you guys left our home w/o finishing the job and went on other calls for two days w/o letting me know! On Friday Feb 7th, they came out to replace the part and said it was fixed and left! We turned on the furnace.....NO HEAT! They did not even test the unit before making sure that it was fixed This is eight days now with tempuratures in the teens I called them back notifying them that the unit was still not working....they said that they could not make it back to check it out till Monday Feb 10th I called my insurance back to try and get another company out which they sent [redacted] Refrigeration in [redacted] ** They came out, took a look at the unit and the part that Done Right ordered....IT WAS THE WRONG MOTOR! We received the authorization from our insurance to get [redacted] Refrigeration Company to work on the furnace...they ordered the "correct" motor installed it on Monday Feb 10! On Friday Feb 7th, I called Done Right notifying them to not bother to come back out, I did not want them back at my home We never received a call from Done Right for their pathetic work My family went days w/o heat in our home, work that should have only taken at most three days! I know nothing will be done to this company and they will continue to defraud home owners, but I needed to report this Who knows how many other home owners this company has worked their homes and not complain! Done Right should be closed for incompetencyRegards, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
The customer contacted the Revdex.com when the business did not reach out to him to do the job

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe $still came out of my pocket and there was NO communication about the delays. That is why I went back to the warranty company. You did not even return their calls. And they said that you never even submitted the diagnosis to themRegards,
*** ***

Revdex.com spoke to the service manager from the business and stated when the business originally ran the call, they diagnosed the customer's problem as a bad control boardThey had to order the part and explained that to the customerThey made the home warranty company
aware that they were not able to get the part until Monday, but would go out to install the part at that timeHe stated at that point, the customer called and threatened to contact news stations and Revdex.com, and for that reason, the business declined to work with the customer further, and asked the home warranty company to re-assign the callHe stated they also mailed a refund for what the customer paid on 8-

*** from the business called and said that a motor had to be order for the customerA new motor burnt out and another motor needed to be orderedThat one has since been installed and the customer was not charged for the issue

Revdex.com:
At this time, I have not been contacted by Done Right Plumbing, Heating, Air LLC regarding complaint ID***
Regards,*** ***

Revdex.com
on
the above complaint*** we got dispatch from the warranty company they have we went to home and found the compressor not working we advised warranty company as well as home owner the process after turning the report into the warranty company a compressor the home owner was thinking of doing a upgrade and were waiting on insurance and h/o to decide after they mad decision the compressor was ordered and shipped to shop from warranty company to install the home owner was contacted and was installed they had a problem and tried to contact us over the weekend which our office was closed and calls were returned on the following Monday morning the home owner was very rude and demanding and warranty work is done during business hours and home owner could not make his self availableWe valve our customers but that's how the insurance customers work by checking and approval the order that's was the delay.
*** ***
Done Right Plumbing Heating Air

WARNING WARNING!! DO NOT USE THIS COMPANY!!! customer service is extremely terribleIt took months for Done Right to service my HVACEverytime I scheduled an appointment, they were a "NO CALL" NO SHOW"I continued to call Done Right and my Warranty companyEach time Done Right representative (***), promised that they would be out the next dayAgain, for weeks straight "NO CALL "NO SHOW" I was out of AC all summer long, HOT , STUFFY, and SWEATY!! They finally showed up today 9/(the beginning of FALL SEASON), supposely did the repair, and then tried to slap my husband with a hefty bill (the warranty company explained to me that the repair was no charge because the part was still under warranty)..so why is "DONE RIGHT" tellin me to pay them?? They left my home to sit in their vehicle without testing the repair with usWhen my husband went to the vehicle to asked the technian to come back inside my home to ensure that the work was complete, the tech refused to come in to confirm the work was done, then he gave my husband the bill and drove offPLEASE TAKE THESE REVIEWS SERIOUSLYIf, you don't want to have a terrible HVAC/Heating repair experience, then PLEASE DO NOT USE THIS COMPANY

*** from the business called and said that they will be reaching out to the customer directly to step up an appointment to get this taken care of

Revdex.com spoke to the service manager from the business and stated when the business originally ran the call, they diagnosed the customer's problem as a bad control boardThey had to order the part and explained that to the customerThey made the home warranty company aware that they were not able to
get the part until Monday, but would go out to install the part at that timeHe stated at that point, the customer called and threatened to contact news stations and Revdex.com, and for that reason, the business declined to work with the customer further, and asked the home warranty company to re-assign the callHe stated they also mailed a refund for what the customer paid on 8-

response back to complaint the home owner has a home warranty and which part was ordered as required by the warranty company which was a delay coming from...

manufacture attempts were tried to install after we got party but extreme weather ( snow ) we were not able to make it the warranty company sent another company to accommodate the home owners schedule and was taking care of the air condition has nothing to do with this complaint
[redacted]
Done Right Plumbing Heating Air

[I received a full refund of the service charge fee  from the vendor after my complaint.  Thank you for your help Revdex.com!
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Done Right Plumbing, Heating, Air...

LLC regarding complaint ID[redacted].
Regards,[redacted]

The above complaint [redacted]  the Home Owner could not make his appointment during or normal hours for his area we tried to work with him to his schedule a...

appointment was scheduled and Tech tried to call with no response back so we do not go if no contact is made. home owner did  call back and was advised that we did not received call back which he was very rude to operation center  I had call to his warranty and requested another company. Old saying attract more bees with sugar then vinegar. He was taken care of by another Vendor. And his call was ended with saying Sir I am dropping this call because of the language that was being said by Mr [redacted]
 [redacted] Done Right Plumbing Heating Air