The customer has contacted the [redacted] and now the matter has been turned over to our [redacted] to decide the next best course of actionPlease advise the customer to follow up with the [redacted] as the matter will be handled for the duration through the [redacted]
The customer and General Manager have worked towards a resolution for this concern and the customer is being refunded an amount based on that conversation and both parties agreeing that will be satisfactoryThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy brother [redacted] did tell the salesmen (***) that he was referred by us My husband and I have had [redacted] in the past but they were not available when they went to buy their carI tried calling or times but really felt like I was given the run aroundWe have had the same thing happen back in with another friend that we sent to South Oak, but we called and never followed up on it after it after thatThank you for the resolution to this matter Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Pleaes provide proof that ALL the advertised cars were sold for the advertised price For example, please provide a copy of the Bill of Sale for both of the Jeep Renegades that were advertised for $13,and that they were sold for this price and to whom Again, this is a Bait and Switch claim, so please provide proof these were sold for the advertised price, to whom and the time of sale Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
All of the black Friday vehicles in the ad have been sold and were sold that dayMark had attempted to locate an equivalent vehicle but was unable to find one as equipped in the adWe are still willing to offer the alternate vehicle previously suggested with the discounted amount equal to the discounts in the black Friday ad vehicleUnfortunately without having a like vehicle we are unable to match the black Friday ad and as previously stated have been unable to find one exactly like it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
When the customer came in on Black Friday to purchase the vehicle the sales manager made a mistake in the calculations on the paperwork and did not recognized that it was one of the Black Friday deal vehiclesThere was no chance for us to even catch our mistake as the customer started walking around claiming that we were ripping them off and that we were scamming themThis is totally untrue, it was simply human errorThat particular vehicle did not sell to someone else while they were here either, in fact it sold much later in the dayHad the customer given us a chance to review the paperwork we would have noticed the mistake and corrected it on the spot, giving the customer the opportunity to purchase the vehicle from the adAfter the customer left and our general sales manager had a chance to review he found the mistake and checked to see if the vehicle was still here that day, unfortunately it had soldHe then contacted the customer and apologized for the whole misunderstanding and explained the particular vehicle was gone but would be willing to give an equal discount on another vehicle with more equipment on it at a price far below market value for that model and equipmentAnother concern the customer had was that they had traveled a long distance to purchase the car here, so again we apologized for the inconvenience and offered to bring the vehicle to them that we had discounted below market valueThe paperwork could be done in the comfort of their home and they would not have to return to the dealershipAt this time we have not heard back from them as to if this offer is acceptable or notOur general sales manager has reached out on three different occasions in an attempt to help the customers get into a vehicle, as the original vehicle in the sale was sold and there is nothing comparable to it in stockThe vehicle we can sell to them in its place has many more features and has the same discounts from cost applied to it in an attempt to make up for the mistake, we would be selling the vehicle for far below current market value to satisfy them
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @southoakdodge.com We requested authorization for the vehicle to be torn down for diagnosis as that is the procedure the warranty company requested that we followThe problem is that her vehicle has a restricted factory warrantyHer extended warranty declined coverage of the components based on that factWe even tried to show the inspector that the failure was a standard material failure and no fault of the customersThe extended warranty should have covered the repair and they did not, that is between her and the warranty companyWe had obtained the customers authorization to tear down to the point of failure, once the warranty company denied the claim the vehicle was in pieces and could not be easily reassembledIn an effort to help the situation we discounted the repair to try to help with the situationWe did not have to do that as the extended warranty that was purchased elsewhere denied the repair, we did it to help the customer out as she was put in a bad situation by contract company and not usI have attempted to reach her unsuccessfully to discuss the concerns but have not been able to speak to herThe customer needs to contact the dealership she bought it from and they should be responsible for as they sold her the car and the contract Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Totally falseHow would Mr [redacted] know ANYTHING about my complaint when he NEVER bothered to respond to my emails or calls and my phone records will support thisIts not about the warrantyIf the warranty wasn't covering the repair I should have been given the option to dispute with the warranty company and take my car elsewhere for repairsThere was no authorizationBy the time I knew it wasn't covered my car was already torn down because they had also replaced a radiatorI was told my car couldn't be taken yo another shop because it was undrivableSouth Oak has not discounted anything when they charged me in laborThey ran a fast one on me, took advantage of me, and held my carI will not just let this happenI will seek further litigation if I have to, I will tell my story to the news, social media anywhere I can be heardI will contact the corporate offices of ChryslerI got had at South Oak Dodge by [redacted] and the Service Manager [redacted] is upholding and backing him upThis is unfair and I wonder how many other customers have had this happen to themThere is no way he should have torn down my car and Mr [redacted] is blatantly LYING because he never attempted to contact meI would like him to show phone records where he didThere is none Final Consumer Response / [redacted] (4200, 11, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again Mr [redacted] is just talkingSouth Pal Dodge has displayed deceptive practices and I plan on exposing this deceptionHe was never involved in this case therefore he is listening and defending the lies of ***There was no authorization givenI will definitely be filing suit against South Oak Dodge and I've already submitted a letter to the South town StarI will file complaints to whoever I need toI did not authorize for my car to be torn downI guess South Oak Dodge will need to prove their case in court along with all the stress and worry they have causedMr [redacted] said he reached out to meI have that in writing and I would like that to be proven alsoI will bring this issue up in court alsoIf he would lie about something that small, there's no telling what else he is lying aboutEXACTLY! MR [redacted] IS LYINGThis isn't about a warranty at allI acknowledge the warranty didn't cover but before my car was torn down WITHOUT MY PERMISSION I should have been given the chance to take my car to a cheaper mechanic [redacted] deceived meShow me where I gave authorizationThere was NONE GIVENI WILL EXPOSE SOUTH OAK DODGEI WILL GET MY MONEY THAT THEY SWINDLED FROM ME!!! Final Business Response / [redacted] (4000, 9, 2015/08/26) */ Contact Name and Title: [redacted] The vehicle had to be torn down to determine the point of failure for this concern, and this was authorized over the phone between the customer and my service advisorAs it happens once in a while, not very often I might add, the warranty company denied the repair, at which point the customer is responsible for the teardown amount and that amount does not include and reassemblyIt is unfortunate that the warranty is restricted on this vehicle and that is something that should be taken up with the selling dealer that did no disclose this to her or the extended warranty companyUpon further discussion with [redacted] regarding the authorization of repairs he added a few itemsFirst of all the customer gave a verbal authorization over the phone and confirmed that authorization by giving her birthdate to ***She also came in to discuss the concerns and gave a verbal authorization at that timeHe added that the customer did state they were going through tough times, so he did discount the repair from sale price, she added some detail but we refrain from divulging the customers personal comments at this timeShe stated she needed her vehicle to be fixed because she need the car back and had to have her carWe have done everything needed to secure authorization for the repairs prior to completing a repair [redacted] is a service professional and has never had a concern like this in the past and knows our procedures to procure authorizationHe even went as far as to fax the repair invoice to a requested number so the customer may obtain assistance for the cost of the repairsThere is nothing more I see that we could have done in this situationChrysler Corporate offices have nothing to do with the situation, the vehicle purchased elsewhere has a restricted warranty, had this not been the case she would have only had to pay the deductible for her service contractShe needs to contact the dealer she bought the car at dispute the restricted warranty if she was not informed of thatThe vehicle was torn down and could not be taken to another facility in the shape it was inIf she wanted the vehicle partially reassembled to take it elsewhere she would have been responsible for the labor to tear it down and the partial assembly and she would have paid just a little less than she did to have it repairedWe have nothing to hide and have done nothing wrong, we have been in business over years, we sell and service hundreds of cars per month, we would not be in the business that long with deceptive practices and do not appreciate the slander on the customers part as we have done our best to help her and it is unfortunately not enoughThank you
The request for cancellation was received and the refund due to the customer was processed and mailed out on November 13, After receiving this message we investigated and found the check, Check # [redacted] was never cashedWe can re-issue a check for the customer in the same amount as the 15th of November, we would like the customer to contact our contract cancellation coordinator at [redacted] , and ask to speak to [redacted] , she will verify the address and have a check re-issued as soon as possibleWe can mail the check to the verified address or the customer can pick it up from the dealership if they chose toWe would just need the advance notice to have the check processed and signedWe will happily do all this one the customer calls to verify the address to send it to so this problem does not happen againThank You - [redacted]
We received the request for cancellation of the warranties as requested by Mrs*** The process takes up to weeks to completeAll cancelations are held by the Warranty Companies until the end of the month and are all processed at once when the month endsIt then takes to business days for
refunds to be issuedThe GAP Coverage was canceled in the required amount of time so the full amount of $will be refunded to the lender as requestedThe refund will be issued to us and in turn then credited to the lender, should be completed by the end of the week or early next weekYesterday my cancellation department emailed Ms*** requesting the mileage on the vehicle at the time of requested cancelation as the service contract requires that information to proceed with the request to cancelWhile typing this response Ms* *** has just responded to my cancellation office regarding the needed mileage and now that it has been provided we can proceedAll monies will be refunded as requested the process just takes time but rest assured it will be refunded as requested to the lenderI light of the current developments and fact that Ms*** is in contact now directly with the cancellation department I request that case be withdrawn by the consumer, as we will get her all monies owed as the process is completeThank you
Our general sales manager is currently working with the customer towards a resolution and they have been trading emails on the concernI will update the case when I have been advised that a resolution has been reached
A review of the paperwork shows that the $in question for other charges total is the total of all the charges listed above that within the Other Charges section on the contractWhen you add them up it comes to $total of that section, as listed it is a line item for the totals.If the
customer desires to cancel the extended warranty they only need to call our office at 708-747-and ask to speak to our contract cancellation department, the representative is Jennifer *** and she will be happy to helpShe is available Monday Through Friday from 8:30am to 4:00pm
I spoke with Ms*** today when she called me to advise of the situationAs of this afternoon I have updated her to the best of our abilitiesWe are working with her insurance company to see what they will cover under her policy. I also advised her on some of the unknown factors regarding
her vehicle, some that may not be answered until we hear from the insurance company and can begin the covered repairsMy assistant manager is now personally handing the rest of the transaction to ensure proper completion of the vehicleI did apologize to her over the phone and will address concerns with the advisor directly with that advisor in a counseling sessionAt this time there are no further updates from the conversation with Ms*** at 12:15pm todayThanks You
All of the black Friday vehicles in the ad have been sold and were sold that day. Mark had attempted to locate an equivalent vehicle but was unable to find one as equipped in the ad. We are still willing to offer the alternate vehicle previously suggested with the discounted amount equal to the discounts in the black Friday ad vehicle. Unfortunately without having a like vehicle we are unable to match the black Friday ad and as previously stated have been unable to find one exactly like it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@southoakdodge.com
We requested authorization for the vehicle to be torn down for diagnosis as that is the procedure the warranty company requested...
that we follow. The problem is that her vehicle has a restricted factory warranty. Her extended warranty declined coverage of the components based on that fact. We even tried to show the inspector that the failure was a standard material failure and no fault of the customers. The extended warranty should have covered the repair and they did not, that is between her and the warranty company. We had obtained the customers authorization to tear down to the point of failure, once the warranty company denied the claim the vehicle was in pieces and could not be easily reassembled. In an effort to help the situation we discounted the repair to try to help with the situation. We did not have to do that as the extended warranty that was purchased elsewhere denied the repair, we did it to help the customer out as she was put in a bad situation by contract company and not us. I have attempted to reach her unsuccessfully to discuss the concerns but have not been able to speak to her. The customer needs to contact the dealership she bought it from and they should be responsible for as they sold her the car and the contract.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Totally false. How would Mr [redacted] know ANYTHING about my complaint when he NEVER bothered to respond to my emails or calls and my phone records will support this. Its not about the warranty. If the warranty wasn't covering the repair I should have been given the option to dispute with the warranty company and take my car elsewhere for repairs. There was no authorization. By the time I knew it wasn't covered my car was already torn down because they had also replaced a radiator. I was told my car couldn't be taken yo another shop because it was undrivable. South Oak has not discounted anything when they charged me 1400 in labor. They ran a fast one on me, took advantage of me, and held my car. I will not just let this happen. I will seek further litigation if I have to, I will tell my story to the news, social media anywhere I can be heard. I will contact the corporate offices of Chrysler. I got had at South Oak Dodge by [redacted] and the Service Manager [redacted] is upholding and backing him up. This is unfair and I wonder how many other customers have had this happen to them. There is no way he should have torn down my car and Mr [redacted] is blatantly LYING because he never attempted to contact me. I would like him to show phone records where he did. There is none.
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again Mr [redacted] is just talking. South Pal Dodge has displayed deceptive practices and I plan on exposing this deception. He was never involved in this case therefore he is listening and defending the lies of [redacted]. There was no authorization given. I will definitely be filing suit against South Oak Dodge and I've already submitted a letter to the South town Star. I will file complaints to whoever I need to. I did not authorize for my car to be torn down. I guess South Oak Dodge will need to prove their case in court along with all the stress and worry they have caused. Mr [redacted] said he reached out to me. I have that in writing and I would like that to be proven also. I will bring this issue up in court also. If he would lie about something that small, there's no telling what else he is lying about. EXACTLY! MR [redacted] IS LYING. This isn't about a warranty at all. I acknowledge the warranty didn't cover but before my car was torn down WITHOUT MY PERMISSION I should have been given the chance to take my car to a cheaper mechanic. [redacted] deceived me. Show me where I gave authorization. There was NONE GIVEN. I WILL EXPOSE SOUTH OAK DODGE. I WILL GET MY MONEY THAT THEY SWINDLED FROM ME!!!
Final Business Response /* (4000, 9, 2015/08/26) */
Contact Name and Title: [redacted]
The vehicle had to be torn down to determine the point of failure for this concern, and this was authorized over the phone between the customer and my service advisor. As it happens once in a while, not very often I might add, the warranty company denied the repair, at which point the customer is responsible for the teardown amount and that amount does not include and reassembly. It is unfortunate that the warranty is restricted on this vehicle and that is something that should be taken up with the selling dealer that did no disclose this to her or the extended warranty company. Upon further discussion with [redacted] regarding the authorization of repairs he added a few items. First of all the customer gave a verbal authorization over the phone and confirmed that authorization by giving her birthdate to [redacted]. She also came in to discuss the concerns and gave a verbal authorization at that time. He added that the customer did state they were going through tough times, so he did discount the repair from normal sale price, she added some detail but we refrain from divulging the customers personal comments at this time. She stated she needed her vehicle to be fixed because she need the car back and had to have her car. We have done everything needed to secure authorization for the repairs prior to completing a repair. [redacted] is a service professional and has never had a concern like this in the past and knows our procedures to procure authorization. He even went as far as to fax the repair invoice to a requested number so the customer may obtain assistance for the cost of the repairs. There is nothing more I see that we could have done in this situation. Chrysler Corporate offices have nothing to do with the situation, the vehicle purchased elsewhere has a restricted warranty, had this not been the case she would have only had to pay the deductible for her service contract. She needs to contact the dealer she bought the car at dispute the restricted warranty if she was not informed of that. The vehicle was torn down and could not be taken to another facility in the shape it was in. If she wanted the vehicle partially reassembled to take it elsewhere she would have been responsible for the labor to tear it down and the partial assembly and she would have paid just a little less than she did to have it repaired. We have nothing to hide and have done nothing wrong, we have been in business over 20 years, we sell and service hundreds of cars per month, we would not be in the business that long with deceptive practices and do not appreciate the slander on the customers part as we have done our best to help her and it is unfortunately not enough. Thank you.
Complaint: [redacted]
I am rejecting this response because: Yes, I have contacted the [redacted] office because you committed fraud. You knowingly sold me a vehicle with significant damage and withheld that information from me. You refused to make ANY attempt to respond or remedy this issue even after being contacted by me repeatedly, and the Revdex.com. Now you are using the fact that I contacted the [redacted] office as yet another excuse not to take responsibility for this issue. You are unethical and dishonest and since you are unwilling to make any effort to resolve this issue, Yes, I will continue to pursue this to the fullest extent of the law.
Mark B[redacted]
[redacted] 11843413
I am rejecting this response because: [redacted] provide proof that ALL the advertised cars were sold for the advertised price. For example, please provide a copy of the Bill of Sale for both of the 2016 Jeep Renegades that were advertised for $13,900 and that they were sold for this price and to whom. Again, this is a Bait and Switch claim, so please provide proof these were sold for the advertised price, to whom and the time of sale.
Sincerely,
[redacted] Pappas
When the customer came in on Black Friday to purchase the vehicle the sales manager made a mistake in the calculations on the paperwork and did not recognized that it was one of the Black Friday deal vehicles. There was no chance for us to even catch our mistake as the customer started walking...
around claiming that we were ripping them off and that we were scamming them. This is totally untrue, it was simply human error. That particular vehicle did not sell to someone else while they were here either, in fact it sold much later in the day. Had the customer given us a chance to review the paperwork we would have noticed the mistake and corrected it on the spot, giving the customer the opportunity to purchase the vehicle from the ad. After the customer left and our general sales manager had a chance to review he found the mistake and checked to see if the vehicle was still here that day, unfortunately it had sold. He then contacted the customer and apologized for the whole misunderstanding and explained the particular vehicle was gone but would be willing to give an equal discount on another vehicle with more equipment on it at a price far below market value for that model and equipment. Another concern the customer had was that they had traveled a long distance to purchase the car here, so again we apologized for the inconvenience and offered to bring the vehicle to them that we had discounted below market value. The paperwork could be done in the comfort of their home and they would not have to return to the dealership. At this time we have not heard back from them as to if this offer is acceptable or not. Our general sales manager has reached out on three different occasions in an attempt to help the customers get into a vehicle, as the original vehicle in the sale was sold and there is nothing comparable to it in stock. The vehicle we can sell to them in its place has many more features and has the same discounts from cost applied to it in an attempt to make up for the mistake, we would be selling the vehicle for far below current market value to satisfy them.
The customer has contacted the [redacted] and now the matter has been turned over to our [redacted] to decide the next best course of actionPlease advise the customer to follow up with the [redacted] as the matter will be handled for the duration through the [redacted]
The customer and General Manager have worked towards a resolution for this concern and the customer is being refunded an amount based on that conversation and both parties agreeing that will be satisfactoryThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy brother [redacted] did tell the salesmen (***) that he was referred by us My husband and I have had [redacted] in the past but they were not available when they went to buy their carI tried calling or times but really felt like I was given the run aroundWe have had the same thing happen back in with another friend that we sent to South Oak, but we called and never followed up on it after it after thatThank you for the resolution to this matter Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Pleaes provide proof that ALL the advertised cars were sold for the advertised price For example, please provide a copy of the Bill of Sale for both of the Jeep Renegades that were advertised for $13,and that they were sold for this price and to whom Again, this is a Bait and Switch claim, so please provide proof these were sold for the advertised price, to whom and the time of sale Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
All of the black Friday vehicles in the ad have been sold and were sold that dayMark had attempted to locate an equivalent vehicle but was unable to find one as equipped in the adWe are still willing to offer the alternate vehicle previously suggested with the discounted amount equal to the discounts in the black Friday ad vehicleUnfortunately without having a like vehicle we are unable to match the black Friday ad and as previously stated have been unable to find one exactly like it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
When the customer came in on Black Friday to purchase the vehicle the sales manager made a mistake in the calculations on the paperwork and did not recognized that it was one of the Black Friday deal vehiclesThere was no chance for us to even catch our mistake as the customer started walking around claiming that we were ripping them off and that we were scamming themThis is totally untrue, it was simply human errorThat particular vehicle did not sell to someone else while they were here either, in fact it sold much later in the dayHad the customer given us a chance to review the paperwork we would have noticed the mistake and corrected it on the spot, giving the customer the opportunity to purchase the vehicle from the adAfter the customer left and our general sales manager had a chance to review he found the mistake and checked to see if the vehicle was still here that day, unfortunately it had soldHe then contacted the customer and apologized for the whole misunderstanding and explained the particular vehicle was gone but would be willing to give an equal discount on another vehicle with more equipment on it at a price far below market value for that model and equipmentAnother concern the customer had was that they had traveled a long distance to purchase the car here, so again we apologized for the inconvenience and offered to bring the vehicle to them that we had discounted below market valueThe paperwork could be done in the comfort of their home and they would not have to return to the dealershipAt this time we have not heard back from them as to if this offer is acceptable or notOur general sales manager has reached out on three different occasions in an attempt to help the customers get into a vehicle, as the original vehicle in the sale was sold and there is nothing comparable to it in stockThe vehicle we can sell to them in its place has many more features and has the same discounts from cost applied to it in an attempt to make up for the mistake, we would be selling the vehicle for far below current market value to satisfy them
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @southoakdodge.com We requested authorization for the vehicle to be torn down for diagnosis as that is the procedure the warranty company requested that we followThe problem is that her vehicle has a restricted factory warrantyHer extended warranty declined coverage of the components based on that factWe even tried to show the inspector that the failure was a standard material failure and no fault of the customersThe extended warranty should have covered the repair and they did not, that is between her and the warranty companyWe had obtained the customers authorization to tear down to the point of failure, once the warranty company denied the claim the vehicle was in pieces and could not be easily reassembledIn an effort to help the situation we discounted the repair to try to help with the situationWe did not have to do that as the extended warranty that was purchased elsewhere denied the repair, we did it to help the customer out as she was put in a bad situation by contract company and not usI have attempted to reach her unsuccessfully to discuss the concerns but have not been able to speak to herThe customer needs to contact the dealership she bought it from and they should be responsible for as they sold her the car and the contract Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Totally falseHow would Mr [redacted] know ANYTHING about my complaint when he NEVER bothered to respond to my emails or calls and my phone records will support thisIts not about the warrantyIf the warranty wasn't covering the repair I should have been given the option to dispute with the warranty company and take my car elsewhere for repairsThere was no authorizationBy the time I knew it wasn't covered my car was already torn down because they had also replaced a radiatorI was told my car couldn't be taken yo another shop because it was undrivableSouth Oak has not discounted anything when they charged me in laborThey ran a fast one on me, took advantage of me, and held my carI will not just let this happenI will seek further litigation if I have to, I will tell my story to the news, social media anywhere I can be heardI will contact the corporate offices of ChryslerI got had at South Oak Dodge by [redacted] and the Service Manager [redacted] is upholding and backing him upThis is unfair and I wonder how many other customers have had this happen to themThere is no way he should have torn down my car and Mr [redacted] is blatantly LYING because he never attempted to contact meI would like him to show phone records where he didThere is none Final Consumer Response / [redacted] (4200, 11, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again Mr [redacted] is just talkingSouth Pal Dodge has displayed deceptive practices and I plan on exposing this deceptionHe was never involved in this case therefore he is listening and defending the lies of ***There was no authorization givenI will definitely be filing suit against South Oak Dodge and I've already submitted a letter to the South town StarI will file complaints to whoever I need toI did not authorize for my car to be torn downI guess South Oak Dodge will need to prove their case in court along with all the stress and worry they have causedMr [redacted] said he reached out to meI have that in writing and I would like that to be proven alsoI will bring this issue up in court alsoIf he would lie about something that small, there's no telling what else he is lying aboutEXACTLY! MR [redacted] IS LYINGThis isn't about a warranty at allI acknowledge the warranty didn't cover but before my car was torn down WITHOUT MY PERMISSION I should have been given the chance to take my car to a cheaper mechanic [redacted] deceived meShow me where I gave authorizationThere was NONE GIVENI WILL EXPOSE SOUTH OAK DODGEI WILL GET MY MONEY THAT THEY SWINDLED FROM ME!!! Final Business Response / [redacted] (4000, 9, 2015/08/26) */ Contact Name and Title: [redacted] The vehicle had to be torn down to determine the point of failure for this concern, and this was authorized over the phone between the customer and my service advisorAs it happens once in a while, not very often I might add, the warranty company denied the repair, at which point the customer is responsible for the teardown amount and that amount does not include and reassemblyIt is unfortunate that the warranty is restricted on this vehicle and that is something that should be taken up with the selling dealer that did no disclose this to her or the extended warranty companyUpon further discussion with [redacted] regarding the authorization of repairs he added a few itemsFirst of all the customer gave a verbal authorization over the phone and confirmed that authorization by giving her birthdate to ***She also came in to discuss the concerns and gave a verbal authorization at that timeHe added that the customer did state they were going through tough times, so he did discount the repair from sale price, she added some detail but we refrain from divulging the customers personal comments at this timeShe stated she needed her vehicle to be fixed because she need the car back and had to have her carWe have done everything needed to secure authorization for the repairs prior to completing a repair [redacted] is a service professional and has never had a concern like this in the past and knows our procedures to procure authorizationHe even went as far as to fax the repair invoice to a requested number so the customer may obtain assistance for the cost of the repairsThere is nothing more I see that we could have done in this situationChrysler Corporate offices have nothing to do with the situation, the vehicle purchased elsewhere has a restricted warranty, had this not been the case she would have only had to pay the deductible for her service contractShe needs to contact the dealer she bought the car at dispute the restricted warranty if she was not informed of thatThe vehicle was torn down and could not be taken to another facility in the shape it was inIf she wanted the vehicle partially reassembled to take it elsewhere she would have been responsible for the labor to tear it down and the partial assembly and she would have paid just a little less than she did to have it repairedWe have nothing to hide and have done nothing wrong, we have been in business over years, we sell and service hundreds of cars per month, we would not be in the business that long with deceptive practices and do not appreciate the slander on the customers part as we have done our best to help her and it is unfortunately not enoughThank you
The request for cancellation was received and the refund due to the customer was processed and mailed out on November 13, After receiving this message we investigated and found the check, Check # [redacted] was never cashedWe can re-issue a check for the customer in the same amount as the 15th of November, we would like the customer to contact our contract cancellation coordinator at [redacted] , and ask to speak to [redacted] , she will verify the address and have a check re-issued as soon as possibleWe can mail the check to the verified address or the customer can pick it up from the dealership if they chose toWe would just need the advance notice to have the check processed and signedWe will happily do all this one the customer calls to verify the address to send it to so this problem does not happen againThank You - [redacted]
We received the request for cancellation of the warranties as requested by Mrs*** The process takes up to weeks to completeAll cancelations are held by the Warranty Companies until the end of the month and are all processed at once when the month endsIt then takes to business days for
refunds to be issuedThe GAP Coverage was canceled in the required amount of time so the full amount of $will be refunded to the lender as requestedThe refund will be issued to us and in turn then credited to the lender, should be completed by the end of the week or early next weekYesterday my cancellation department emailed Ms*** requesting the mileage on the vehicle at the time of requested cancelation as the service contract requires that information to proceed with the request to cancelWhile typing this response Ms* *** has just responded to my cancellation office regarding the needed mileage and now that it has been provided we can proceedAll monies will be refunded as requested the process just takes time but rest assured it will be refunded as requested to the lenderI light of the current developments and fact that Ms*** is in contact now directly with the cancellation department I request that case be withdrawn by the consumer, as we will get her all monies owed as the process is completeThank you
Our general sales manager is currently working with the customer towards a resolution and they have been trading emails on the concernI will update the case when I have been advised that a resolution has been reached
A review of the paperwork shows that the $in question for other charges total is the total of all the charges listed above that within the Other Charges section on the contractWhen you add them up it comes to $total of that section, as listed it is a line item for the totals.If the
customer desires to cancel the extended warranty they only need to call our office at 708-747-and ask to speak to our contract cancellation department, the representative is Jennifer *** and she will be happy to helpShe is available Monday Through Friday from 8:30am to 4:00pm
I spoke with Ms*** today when she called me to advise of the situationAs of this afternoon I have updated her to the best of our abilitiesWe are working with her insurance company to see what they will cover under her policy. I also advised her on some of the unknown factors regarding
her vehicle, some that may not be answered until we hear from the insurance company and can begin the covered repairsMy assistant manager is now personally handing the rest of the transaction to ensure proper completion of the vehicleI did apologize to her over the phone and will address concerns with the advisor directly with that advisor in a counseling sessionAt this time there are no further updates from the conversation with Ms*** at 12:15pm todayThanks You
All of the black Friday vehicles in the ad have been sold and were sold that day. Mark had attempted to locate an equivalent vehicle but was unable to find one as equipped in the ad. We are still willing to offer the alternate vehicle previously suggested with the discounted amount equal to the discounts in the black Friday ad vehicle. Unfortunately without having a like vehicle we are unable to match the black Friday ad and as previously stated have been unable to find one exactly like it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@southoakdodge.com
We requested authorization for the vehicle to be torn down for diagnosis as that is the procedure the warranty company requested...
that we follow. The problem is that her vehicle has a restricted factory warranty. Her extended warranty declined coverage of the components based on that fact. We even tried to show the inspector that the failure was a standard material failure and no fault of the customers. The extended warranty should have covered the repair and they did not, that is between her and the warranty company. We had obtained the customers authorization to tear down to the point of failure, once the warranty company denied the claim the vehicle was in pieces and could not be easily reassembled. In an effort to help the situation we discounted the repair to try to help with the situation. We did not have to do that as the extended warranty that was purchased elsewhere denied the repair, we did it to help the customer out as she was put in a bad situation by contract company and not us. I have attempted to reach her unsuccessfully to discuss the concerns but have not been able to speak to her. The customer needs to contact the dealership she bought it from and they should be responsible for as they sold her the car and the contract.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Totally false. How would Mr [redacted] know ANYTHING about my complaint when he NEVER bothered to respond to my emails or calls and my phone records will support this. Its not about the warranty. If the warranty wasn't covering the repair I should have been given the option to dispute with the warranty company and take my car elsewhere for repairs. There was no authorization. By the time I knew it wasn't covered my car was already torn down because they had also replaced a radiator. I was told my car couldn't be taken yo another shop because it was undrivable. South Oak has not discounted anything when they charged me 1400 in labor. They ran a fast one on me, took advantage of me, and held my car. I will not just let this happen. I will seek further litigation if I have to, I will tell my story to the news, social media anywhere I can be heard. I will contact the corporate offices of Chrysler. I got had at South Oak Dodge by [redacted] and the Service Manager [redacted] is upholding and backing him up. This is unfair and I wonder how many other customers have had this happen to them. There is no way he should have torn down my car and Mr [redacted] is blatantly LYING because he never attempted to contact me. I would like him to show phone records where he did. There is none.
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again Mr [redacted] is just talking. South Pal Dodge has displayed deceptive practices and I plan on exposing this deception. He was never involved in this case therefore he is listening and defending the lies of [redacted]. There was no authorization given. I will definitely be filing suit against South Oak Dodge and I've already submitted a letter to the South town Star. I will file complaints to whoever I need to. I did not authorize for my car to be torn down. I guess South Oak Dodge will need to prove their case in court along with all the stress and worry they have caused. Mr [redacted] said he reached out to me. I have that in writing and I would like that to be proven also. I will bring this issue up in court also. If he would lie about something that small, there's no telling what else he is lying about. EXACTLY! MR [redacted] IS LYING. This isn't about a warranty at all. I acknowledge the warranty didn't cover but before my car was torn down WITHOUT MY PERMISSION I should have been given the chance to take my car to a cheaper mechanic. [redacted] deceived me. Show me where I gave authorization. There was NONE GIVEN. I WILL EXPOSE SOUTH OAK DODGE. I WILL GET MY MONEY THAT THEY SWINDLED FROM ME!!!
Final Business Response /* (4000, 9, 2015/08/26) */
Contact Name and Title: [redacted]
The vehicle had to be torn down to determine the point of failure for this concern, and this was authorized over the phone between the customer and my service advisor. As it happens once in a while, not very often I might add, the warranty company denied the repair, at which point the customer is responsible for the teardown amount and that amount does not include and reassembly. It is unfortunate that the warranty is restricted on this vehicle and that is something that should be taken up with the selling dealer that did no disclose this to her or the extended warranty company. Upon further discussion with [redacted] regarding the authorization of repairs he added a few items. First of all the customer gave a verbal authorization over the phone and confirmed that authorization by giving her birthdate to [redacted]. She also came in to discuss the concerns and gave a verbal authorization at that time. He added that the customer did state they were going through tough times, so he did discount the repair from normal sale price, she added some detail but we refrain from divulging the customers personal comments at this time. She stated she needed her vehicle to be fixed because she need the car back and had to have her car. We have done everything needed to secure authorization for the repairs prior to completing a repair. [redacted] is a service professional and has never had a concern like this in the past and knows our procedures to procure authorization. He even went as far as to fax the repair invoice to a requested number so the customer may obtain assistance for the cost of the repairs. There is nothing more I see that we could have done in this situation. Chrysler Corporate offices have nothing to do with the situation, the vehicle purchased elsewhere has a restricted warranty, had this not been the case she would have only had to pay the deductible for her service contract. She needs to contact the dealer she bought the car at dispute the restricted warranty if she was not informed of that. The vehicle was torn down and could not be taken to another facility in the shape it was in. If she wanted the vehicle partially reassembled to take it elsewhere she would have been responsible for the labor to tear it down and the partial assembly and she would have paid just a little less than she did to have it repaired. We have nothing to hide and have done nothing wrong, we have been in business over 20 years, we sell and service hundreds of cars per month, we would not be in the business that long with deceptive practices and do not appreciate the slander on the customers part as we have done our best to help her and it is unfortunately not enough. Thank you.
Complaint: [redacted]
I am rejecting this response because: Yes, I have contacted the [redacted] office because you committed fraud. You knowingly sold me a vehicle with significant damage and withheld that information from me. You refused to make ANY attempt to respond or remedy this issue even after being contacted by me repeatedly, and the Revdex.com. Now you are using the fact that I contacted the [redacted] office as yet another excuse not to take responsibility for this issue. You are unethical and dishonest and since you are unwilling to make any effort to resolve this issue, Yes, I will continue to pursue this to the fullest extent of the law.
Mark B[redacted]
[redacted] 11843413
I am rejecting this response because: [redacted] provide proof that ALL the advertised cars were sold for the advertised price. For example, please provide a copy of the Bill of Sale for both of the 2016 Jeep Renegades that were advertised for $13,900 and that they were sold for this price and to whom. Again, this is a Bait and Switch claim, so please provide proof these were sold for the advertised price, to whom and the time of sale.
Sincerely,
[redacted] Pappas
When the customer came in on Black Friday to purchase the vehicle the sales manager made a mistake in the calculations on the paperwork and did not recognized that it was one of the Black Friday deal vehicles. There was no chance for us to even catch our mistake as the customer started walking...
around claiming that we were ripping them off and that we were scamming them. This is totally untrue, it was simply human error. That particular vehicle did not sell to someone else while they were here either, in fact it sold much later in the day. Had the customer given us a chance to review the paperwork we would have noticed the mistake and corrected it on the spot, giving the customer the opportunity to purchase the vehicle from the ad. After the customer left and our general sales manager had a chance to review he found the mistake and checked to see if the vehicle was still here that day, unfortunately it had sold. He then contacted the customer and apologized for the whole misunderstanding and explained the particular vehicle was gone but would be willing to give an equal discount on another vehicle with more equipment on it at a price far below market value for that model and equipment. Another concern the customer had was that they had traveled a long distance to purchase the car here, so again we apologized for the inconvenience and offered to bring the vehicle to them that we had discounted below market value. The paperwork could be done in the comfort of their home and they would not have to return to the dealership. At this time we have not heard back from them as to if this offer is acceptable or not. Our general sales manager has reached out on three different occasions in an attempt to help the customers get into a vehicle, as the original vehicle in the sale was sold and there is nothing comparable to it in stock. The vehicle we can sell to them in its place has many more features and has the same discounts from cost applied to it in an attempt to make up for the mistake, we would be selling the vehicle for far below current market value to satisfy them.