Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My brother [redacted] did tell the salesmen ([redacted]) that he was referred by us. My husband and I have had [redacted] in the past but they were not available when they went to buy their car. I tried calling 3 or 4 times but really felt like I was given the run around. We have had the same thing happen back in 2009 with another friend that we sent to South Oak, but we called and never followed up on it after it after that. Thank you for the resolution to this matter.
Sincerely,
[redacted]
The customer has contacted the [redacted] and now the matter has been turned over to our [redacted] to decide the next best course of action. Please advise the customer to follow up with the [redacted] as the matter will be handled for the duration through the [redacted]
Complaint: [redacted]
I am rejecting this response because: Pleaes provide proof that ALL the advertised cars were sold for the advertised price. For example, please provide a copy of the Bill of Sale for both of the 2016 Jeep Renegades that were advertised for $13,900 and that they were sold for this price and to whom. Again, this is a Bait and Switch claim, so please provide proof these were sold for the advertised price, to whom and the time of sale.
Sincerely,
[redacted]
Complaint[redacted]
I am rejecting this response because:I'm just getting a run-around. I guess I'll have to complain to the owner.
Sincerely,
[redacted]
The request for cancellation was received and the refund due to the customer was processed and mailed out on November 13, 2015. After receiving this message we investigated and found the check, Check # [redacted] was never cashed. We can re-issue a check for the customer in the same amount as the 15th...
of November, we would like the customer to contact our contract cancellation coordinator at [redacted], and ask to speak to [redacted], she will verify the address and have a check re-issued as soon as possible. We can mail the check to the verified address or the customer can pick it up from the dealership if they chose to. We would just need the advance notice to have the check processed and signed. We will happily do all this one the customer calls to verify the address to send it to so this problem does not happen again. Thank You - [redacted]
The customer who purchased the vehicle in question did not inform the salesperson prior to the completion of the car purchase that they were referred by Ms. [redacted] to the dealership. A referral incentive is paid as offered when it is mentioned before the vehicle purchase and not after the...
fact. In the interest of good relations we will pay out the referral incentive as requested by Ms. [redacted] and we do apologize for any confusion in this matter. We request that future referrals be mentioned to the salesperson PRIOR to the purchase so that these delays can be avoided and these concerns will not arise. The referral incentive of $100.00 will be sent to address listed on this concern. If the information has changed please contact our office at [redacted] Thank You - [redacted]
There was no response to additional diagnostic charges as the customer would NOT have to pay another diagnostic fee for this particular concern, only a deductible on any covered repairs will be required for payment. However, if the customer choses to add more concerns at that time then additional charges may apply, but a it sits now only a deductible for the covered repairs will be necessary. Thank You - [redacted]
The customer and General Manager have worked towards a resolution for this concern and the customer is being refunded an amount based on that conversation and both parties agreeing that will be satisfactory. Thank You.
In response to the extended warranty mentioned in the second half of the letter, it was already explained to the customer by myself personally, that the contract was purchased in error on our part. The service advisor meant to print a quote and had accidentally purchased the contract, which in turn...
generated the bill that was mentioned by the customer. We had already seen the error and canceled it before the customer had even called but unfortunately the system still triggered the invoice. I apologized for the mix up and tried to explain that t was a simple error, the choices are right net to each other and it was simply an error and not an attempt to force them to purchase a contract or unlawfully receive any money from them nor was it fraudulent in any way shape or form. It was just a simple mistake and I apologized the day the call was made to me when they error was noticed. It is not a common practice for us to do this in our day to day business and was simply a keystroke error. As stated the error was corrected before the customer even called us concerning the mistake. As far as the credit card at the time of purchase I can only recommend that the customer cancel the card and that should remove it from their credit card report.
When the customer came in on Black Friday to purchase the vehicle the sales manager made a mistake in the calculations on the paperwork and did not recognized that it was one of the Black Friday deal vehicles. There was no chance for us to even catch our mistake as the customer started walking around claiming that we were ripping them off and that we were scamming them. This is totally untrue, it was simply human error. That particular vehicle did not sell to someone else while they were here either, in fact it sold much later in the day. Had the customer given us a chance to review the paperwork we would have noticed the mistake and corrected it on the spot, giving the customer the opportunity to purchase the vehicle from the ad. After the customer left and our general sales manager had a chance to review he found the mistake and checked to see if the vehicle was still here that day, unfortunately it had sold. He then contacted the customer and apologized for the whole misunderstanding and explained the particular vehicle was gone but would be willing to give an equal discount on another vehicle with more equipment on it at a price far below market value for that model and equipment. Another concern the customer had was that they had traveled a long distance to purchase the car here, so again we apologized for the inconvenience and offered to bring the vehicle to them that we had discounted below market value. The paperwork could be done in the comfort of their home and they would not have to return to the dealership. At this time we have not heard back from them as to if this offer is acceptable or not. Our general sales manager has reached out on three different occasions in an attempt to help the customers get into a vehicle, as the original vehicle in the sale was sold and there is nothing comparable to it in stock. The vehicle we can sell to them in its place has many more features and has the same discounts from cost applied to it in an attempt to make up for the mistake, we would be selling the vehicle for far below current market value to satisfy them.
The extended warranty was sold to the customer in error and the customer paid $2,200.00 for the [redacted] Contract. The contract has been canceled and a refund for the entire amount of $2,200 will be paid to the customer as soon as the refund is processed. The $115.57 was for the initial diagnosis of...
the vehicle and the customer was made aware of that at the time the vehicle was dropped off, that fee is waived in the event that a repair needed is covered by the warranty company. The customer was not forced to purchase another warranty, the option was presented and the customer accepted it. They chose a [redacted] Vehicle Protection Plan Maximum Care Policy, a very comprehensive plan that covers most of the vehicles components. They put down $200.00 dollars and have interest free payments for the next 18 months until it is paid in full. If they desire to cancel the current contract they purchased they will receive a refund in full for that amount of $200.00 paid. The customer needs to understand that by canceling the coverage they will have no additional coverage that they desired in the first place on their vehicle, but they will receive a refund for the $200.00 they put down on the new contract and will not have to make further payments on the contract as it will be canceled. I am truly sorry for any mix up this may have caused and as stated we will be refunding the money paid for the [redacted] warranty and can refund the money paid towards the New Contract. The $200.00 can be refunded within 5 days if the customer comes in to request the cancelation. If the new contract is canceled then there will be no future payments or charges to the customer, they will NO coverage on the vehicle though. The initial diagnostic fee covers the technicians time spent on the vehicle to diagnose it, the check engine light was related to a low battery that we charged and retested, it passed at that time. We also checked the seat belt that it not buckling properly and suggested a repair that will have to be paid for in full if the customer cancels all plans. Please let me know if you need any further information or documentation. Thank You - [redacted] - Service Director - South Oak Dodge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My brother [redacted] did tell the salesmen ([redacted]) that he was referred by us. My husband and I have had [redacted] in the past but they were not available when they went to buy their car. I tried calling 3 or 4 times but really felt like I was given the run around. We have had the same thing happen back in 2009 with another friend that we sent to South Oak, but we called and never followed up on it after it after that. Thank you for the resolution to this matter.
Sincerely,
[redacted]
The customer has contacted the [redacted] and now the matter has been turned over to our [redacted] to decide the next best course of action. Please advise the customer to follow up with the [redacted] as the matter will be handled for the duration through the [redacted]
Complaint: [redacted]
I am rejecting this response because: Pleaes provide proof that ALL the advertised cars were sold for the advertised price. For example, please provide a copy of the Bill of Sale for both of the 2016 Jeep Renegades that were advertised for $13,900 and that they were sold for this price and to whom. Again, this is a Bait and Switch claim, so please provide proof these were sold for the advertised price, to whom and the time of sale.
Sincerely,
[redacted]
Complaint[redacted]
I am rejecting this response because:I'm just getting a run-around. I guess I'll have to complain to the owner.
Sincerely,
[redacted]
The request for cancellation was received and the refund due to the customer was processed and mailed out on November 13, 2015. After receiving this message we investigated and found the check, Check # [redacted] was never cashed. We can re-issue a check for the customer in the same amount as the 15th...
of November, we would like the customer to contact our contract cancellation coordinator at [redacted], and ask to speak to [redacted], she will verify the address and have a check re-issued as soon as possible. We can mail the check to the verified address or the customer can pick it up from the dealership if they chose to. We would just need the advance notice to have the check processed and signed. We will happily do all this one the customer calls to verify the address to send it to so this problem does not happen again. Thank You - [redacted]
The customer who purchased the vehicle in question did not inform the salesperson prior to the completion of the car purchase that they were referred by Ms. [redacted] to the dealership. A referral incentive is paid as offered when it is mentioned before the vehicle purchase and not after the...
fact. In the interest of good relations we will pay out the referral incentive as requested by Ms. [redacted] and we do apologize for any confusion in this matter. We request that future referrals be mentioned to the salesperson PRIOR to the purchase so that these delays can be avoided and these concerns will not arise. The referral incentive of $100.00 will be sent to address listed on this concern. If the information has changed please contact our office at [redacted] Thank You - [redacted]
There was no response to additional diagnostic charges as the customer would NOT have to pay another diagnostic fee for this particular concern, only a deductible on any covered repairs will be required for payment. However, if the customer choses to add more concerns at that time then additional charges may apply, but a it sits now only a deductible for the covered repairs will be necessary. Thank You - [redacted]
The customer and General Manager have worked towards a resolution for this concern and the customer is being refunded an amount based on that conversation and both parties agreeing that will be satisfactory. Thank You.
In response to the extended warranty mentioned in the second half of the letter, it was already explained to the customer by myself personally, that the contract was purchased in error on our part. The service advisor meant to print a quote and had accidentally purchased the contract, which in turn...
generated the bill that was mentioned by the customer. We had already seen the error and canceled it before the customer had even called but unfortunately the system still triggered the invoice. I apologized for the mix up and tried to explain that t was a simple error, the choices are right net to each other and it was simply an error and not an attempt to force them to purchase a contract or unlawfully receive any money from them nor was it fraudulent in any way shape or form. It was just a simple mistake and I apologized the day the call was made to me when they error was noticed. It is not a common practice for us to do this in our day to day business and was simply a keystroke error. As stated the error was corrected before the customer even called us concerning the mistake. As far as the credit card at the time of purchase I can only recommend that the customer cancel the card and that should remove it from their credit card report.
When the customer came in on Black Friday to purchase the vehicle the sales manager made a mistake in the calculations on the paperwork and did not recognized that it was one of the Black Friday deal vehicles. There was no chance for us to even catch our mistake as the customer started walking around claiming that we were ripping them off and that we were scamming them. This is totally untrue, it was simply human error. That particular vehicle did not sell to someone else while they were here either, in fact it sold much later in the day. Had the customer given us a chance to review the paperwork we would have noticed the mistake and corrected it on the spot, giving the customer the opportunity to purchase the vehicle from the ad. After the customer left and our general sales manager had a chance to review he found the mistake and checked to see if the vehicle was still here that day, unfortunately it had sold. He then contacted the customer and apologized for the whole misunderstanding and explained the particular vehicle was gone but would be willing to give an equal discount on another vehicle with more equipment on it at a price far below market value for that model and equipment. Another concern the customer had was that they had traveled a long distance to purchase the car here, so again we apologized for the inconvenience and offered to bring the vehicle to them that we had discounted below market value. The paperwork could be done in the comfort of their home and they would not have to return to the dealership. At this time we have not heard back from them as to if this offer is acceptable or not. Our general sales manager has reached out on three different occasions in an attempt to help the customers get into a vehicle, as the original vehicle in the sale was sold and there is nothing comparable to it in stock. The vehicle we can sell to them in its place has many more features and has the same discounts from cost applied to it in an attempt to make up for the mistake, we would be selling the vehicle for far below current market value to satisfy them.
The extended warranty was sold to the customer in error and the customer paid $2,200.00 for the [redacted] Contract. The contract has been canceled and a refund for the entire amount of $2,200 will be paid to the customer as soon as the refund is processed. The $115.57 was for the initial diagnosis of...
the vehicle and the customer was made aware of that at the time the vehicle was dropped off, that fee is waived in the event that a repair needed is covered by the warranty company. The customer was not forced to purchase another warranty, the option was presented and the customer accepted it. They chose a [redacted] Vehicle Protection Plan Maximum Care Policy, a very comprehensive plan that covers most of the vehicles components. They put down $200.00 dollars and have interest free payments for the next 18 months until it is paid in full. If they desire to cancel the current contract they purchased they will receive a refund in full for that amount of $200.00 paid. The customer needs to understand that by canceling the coverage they will have no additional coverage that they desired in the first place on their vehicle, but they will receive a refund for the $200.00 they put down on the new contract and will not have to make further payments on the contract as it will be canceled. I am truly sorry for any mix up this may have caused and as stated we will be refunding the money paid for the [redacted] warranty and can refund the money paid towards the New Contract. The $200.00 can be refunded within 5 days if the customer comes in to request the cancelation. If the new contract is canceled then there will be no future payments or charges to the customer, they will NO coverage on the vehicle though. The initial diagnostic fee covers the technicians time spent on the vehicle to diagnose it, the check engine light was related to a low battery that we charged and retested, it passed at that time. We also checked the seat belt that it not buckling properly and suggested a repair that will have to be paid for in full if the customer cancels all plans. Please let me know if you need any further information or documentation. Thank You - [redacted] - Service Director - South Oak Dodge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]