Dorfman Property Management & Sales

This tenant actually spoke to Carrie M [redacted] not myself (Rhonda S***) regarding thisI took the phone call at the end because the tenant had been screaming and screaming at my agent and when I took the call all I did was sit there and listen because the tenant would not let me get one word in - every time I tried to speak she would start screaming and I could not talkThe only reason she is saying my name is she sent an email to "info" and I responded to that....which tells me she is not being completely accurate if she does not even know who she spoke toWith this said, we empty our drop box ALWAYS on the weekends, this month we emptied our drop box on Saturday morning TWICE before noon then AGAIN at 4:pmThis tenants payment was NOT in the drop box at any of those three timeThen we emptied the drop box on Sunday and it was in the Sunday drop boxSunday was the 7th of the month so the tenant (we are assuming)either put it in the drop box before we got there on Sunday OR after 4:pm on Saturday which was the 6th so the tenant was charged late fees for the 6th which is $Rent is due on the 1st, rent was not paid until the 6thOur lease clearly states that we charge late fees ON the 6thI apologize this tenant is upset but we have tenants and checked the drop box times on Saturday up through 4:pm and at none of those times was the money order in the drop box and the late fee has been charged

This tenant is correct, the owner passed away and we began to manage the property We mailed letter after letter and dropped off letter after letter....she ignored every single letter to respond to usWe finally send her a vacate letter, she received THAT letter HOWEVER says she NEVER received any of the other letters that were mailed AND hand delivered to her front door.Upon turning in the keys to our office as the letter stated we had no other contact with the tenant until now she is calling wanting her deposit back, the records provided to us show there was NO deposit paidWe asked the tenant to provide us with proof of that payment and to whom it was made and we would investigate with the owners of the property and try to resolve any issues, this tenant has not done that instead cussed us out over the phone and THREATENED TO COME TO OUR OFFICE AND "TAKE CARE OF US".At this time the offer still stands that if she can provide proof that she paid a deposit to the previous management company we will do everything in our power to resolve the issueDorfman Property

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below We did not state we sent numerous emails to Dorfman, I think our original complaint needs to be reread by the representative replying back from Dorfman through the Revdex.com websiteWhat we stated in this complaint is we emailed the walk through via Megan L [redacted] we spoke with her and she assured us that Dorfman received the walk through, but we still needed to put in a maintenance request, which we did several times online at Dorfman.com and also over the phone with anyone that answered the phone at the Dorfman officeon the email that we handed in this past Monday to Dorfman in person the email clearly shows it was sent August 30th, to Megan L [redacted] as p.mWe did not anticipate a response email from her because she informed us she received it back in AugustNow we are being told she never received it when clearly it was sent to the correct emailDorfman is claiming they had a i.tdepartment check spam, deleted emails, and received emails so if Megan did not get the email last August where did it go? How is it that we the tenants have proof of a sent email to her but she does not have it? In that email it was also pictures attached to the email of several things wrong with the home when we moved in, including the ice machine, so how was it our responsibility to make sure Dorfman received the email when we had already been told it was received and to put in a maintenance request for the ice machine? We were told from the beginning from the Dorfman rep that does the inspections that anything on the walk through is not automatically fixed by Dorfman, a maintenance request would need to be madeWhich we did SEVERAL times and did not get that request fulfilled until March of I'm starting to think we should just take the whole situation to court because I really feel like Dorfman is trying to get over on something they were well aware of at move inWe have provided a copy of the email, which we were told to do last week, and still we are going back and forth with this issue and nothing that we turn in to them showing we were not responsible for this water line being turned off, or aware of it being turned off is going to change this issueI'm not concerned with the contractor that came to the home and spent every bit of minutes here and knew exactly what was wrong with the ice machine right awayI've taken pictures of the back of the fridge and as I stated before there is no way a customer would know to check a water line on a new refrigerator especially when they were told in the beginning to just allow hours for the ice to be made and to keep the lever downWe did everything we were told from the beginning and still the blame of this issue is being put on us tenants Regards, [redacted]

This applicant was denied based in general on his entire background checkWe do not ever give EXACT reasons of denial, they are told where they can retrieve a copy of their applicationWe do not and never have denied anyone based soley on evictionsIn fact we try to pre screen prior to ever scheduling an appointment to view the home so that the applicant is aware of some of our requirements which are:No past evictionsAt least months on same jobto X the monthly rent gross monthly incomeVerifable incomeCredit ReportPast rental verification (if with a management company)We also run an eviction - rental report, this shows us if EVER the applicant has been filed on, this is something you WILL NOT see on a regular "credit report".I would like to share my apologies if the applicant feels as though we were rude or short with him but upon denial he called back times demanding answers and accusing us of lying to himSo at that time there may have been some frustration on my staffs end.There are certain things we like to see from an applicant (which I mentioned above)Applicant did not have months on his job (which if his credit was good we could have waived this)Credit score was below what we like to seeThere WAS an eviction filed on applicant from for an address on [redacted] **it reads "Judgment-Possessioin" AGAIN this report will not show on a regular credit report it is an eviction report that we use to see this - which is CLEARLY why we ASK BEFORE scheduling an appt or accepting an application so that the applicant understands we are looking for this.We followed all procedures in place with this applicant from pre-screening to letting them know the exact things that would be possible denials.I apologize that the applicant feels he was mis-lead but I have to disagree that we were upfront from before the appointment was even scheduled.Thank you, Rhonda [redacted] 317-634-ext ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Please provide all Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have the hr walk through form as well, we had filled that out alsoWhen we contacted Dorfman about the hr walk through and where we needed to send it, we were told to email Megan that is how we got her email from the beginningWe can provide the walk through to Dorfman as well, that is no problem we are definitely not trying to hide anything or get over on your companyNo one ever asked for the walk through original form recently when we contacted youYou only asked for proof that we in fact sent information to your company regarding the ice machine which we provided that emailWe can bring the original walk through paper to you as wellWhen we moved into the house it was on a Friday, and we're told to fill the form out and send to DorfmanAfter the repLeft from giving us the keys and we started to move in we filled the form outOf course there was no way to get the form to you in hours because you were closed by then for the weekendSo we continued to fill the form out, called Dorfman that Monday morning and was provided with miss L [redacted] emailWe emailed that info to her, called later that day and was told she received itWe are not disputing the fact that the walk through is not to be used as a maintenance request because we already knew thatWe were told that from the beginning we are disputing the fact that your company is putting a request off on us, and then blaming us for steps we were told to take in the beginning (which we did) and now want to deny itWe did everything correct from what your company told us and still we are being told we did everything wrong Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have printed out the email I have dated for August 30th, addressed to Meghan L [redacted] and plan to take to Dorfman on MondayI also feel I was misinformed when I first contacted Dorfman about the bill because I was told the man that came to my home was a contractor but in their response Dorfman stated they do not contract employees so I'm confused on that part as well, because I have a taped conversation of their employee saying over the phone the maintenance man they sent out was a contractorI feel their employees are not on the same page with info that they provide or blurt out to their customers over the phoneThe email and pictures of the walk through were all dated August 30th and sent to their repWhatever she did with them that's on them but I'm happy to bring all of that info to their office on Monday Regards, [redacted]

Good morning, This applicant was NOT denied for an unpaid medical bill (we do not even look at medical collections) the reason she was denied was based on her rental history, she has past eviction filings on her credit. One other thing we don't like to see is unpaid utility bills, she as well has an unpaid utility bills. I apologize she feels she has been denied based on just a medical bill but that is completely not true. If you have any further questions please feel free to ask. Thank you!Rhonda S***

The 1st request we received regarding the garbage disposal not working was sent to a plumberUpon his arrival within hours he found the reason the disposal did not work was due to dimes being lodged in the garbage disposalThis was done over a week agoThe plumber checked the disposal and it
was working properly after he un-jammed itThe tenant did not call and complain about the dishwasher until after they received the invoice to pay the service call for the garbage disposalPer section of our lease the tenant must pay for damages in which they causeI personally spoke to one of the tenants who agreed to pay this invoice yesterday on the phoneWe also called the appliance repair company for their dishwasher The tenant was on the phone with my staff and was yelling and screaming at them which is why I took the phone callI do discipline my staff when it is necessary however I was present during the entire conversation and Meghan never raised her voice and was simply asking questions so she could address the situation with the appropriate person Upon the ending of the conversation I was appalled by what this tenant put on *** as a review and the words she used and names she called MeghanI have a screenshot of it as well for the tenants file and to add to this emailI think it will shed some light on how this tenant communicates with my staffAt this time I must collect the fee for the garbage disposal due to it being tenant damageI also do not believe my staff owes them an apology based on the conversation that took place yesterday, however I would believe if they sit down and re-read what they have written about us that maybe an apology is warranted the other way aroundMoving forward this tenant needs to submit all maintenance requests via in writing per our lease and I will personally see that things are repaired based on the urgency in the workflow of all maintenance turned in on a daily basisI would hope since this tenant has lived in our propert for years that not all has been a bad experience and that we can move on from this

Before someone moves in to a home it is thoroughly inspected by an agent at DorfmanThe ice maker had ice in it and it was emptied in to the sink, when the appliances were delivered everything gets turned on and used to make sure it is working properlyThe ice maker made a batch of ice which means
it was indeed hooked up.We never received the hour walk through sheet that tenants are required to turn in (per the lease) to note anything that is wrong or not workingWe give them hours so that they do not have to try and check everything minutes after the lease signing and so that they have time to use things while moving in to make sure things are still working - even though we have walked the home and checked things as we do know things are missed.The hour walk through sheet was not turned in by this tenantThey mentioned in their complaint that they have "proof" that they reported this, IF they have proof of emails from Meghan I would appreciate to see them, we had our IT people do a search for emails to and from them directed to Meghan and none were found, in any of the files even "trash" folders because I wanted to know if they had indeed reported thisSo with that said if they do have emails they can provide to me I would be happy to re-consider the charge that was charged to them.We have to go by our notes against their notes and they did not provide anything after their move inWhen they reported the icemaker not working was in late January of 2017, however they moved in back in August of which was over months later that they first reported BY OUR NOTES. Dorfman does not employ contractors and if a tenant calls in a maintenance order that is the cause of something they did it is billed to the tenant and is also stated in our lease this waySo in this case the our notes show the icemaker worked before they moved in and they lived there for over months before reporting it and when we send someone it was just turned offThis falls under being billed to the tenant. Again - I apologize if that the tenant does not feel they should be charged and I welcome them to provide me with any/all emails they have between them and Meghan that says they icemaker was not working. Thank you

The tenant was scheduled to sign his lease in our office on 6/1/We went to the house on 5/31/to pick up the lock box and the sign from the yard and noticed someone had dumped trash and tons of brush in the yardI immediately contacted a contractor to haul away all the trash scheduled for 1st
thing the morning of 6/1/(tenant was not scheduled to sign his lease until late in the afternoon on the 1stThe morning of the 1st the tenant called our office and told us he was at the house (just looking around exterior because he had not signed the lease yet and did not have access to the home) and he noticed someone had kicked in the back door AND he also informed us someone had dumped trash etc in yardAGAIN we immediately contacted our contractor and added to the trash haul to repair the back doorOur contractor got over there and immediately did the trash haul as well as got the door secured and had to order a new doorWhat has happened is the tenant BEFORE HE MOVED IN took his tires over there and left them in the back yard and we had a trash haul done because someone had dumped trash and brush in the yard, the morning of the 1st the contractor called me and informed me there was a lot of stuff dumped including tires etc, I said to YES TAKE IT ALL, please keep in mind this is BEFORE THE TENANT SIGNED HIS LEASE, and keep in mind the tenant contacted us and said someone had dumped and broke in and we needed to get it taken care of before he signed his lease that afternoonThe tenant did not tell us that he had taken his tires over there to store them prior to signing his lease as well it is against city code to have tires in the yard anywaySince he left these tires in the yard PRIOR to signing his lease he is completely at fault. The tenant did come in to our office and ask if the contractor had dumped them yet or if they might still be on his truckWe told the tenant he would have to pay the service call for the contractor to deliver them back to his house IF THEY STILL HAD THEM, the tenant started yelling and screaming and making threats, he was told to leave our office, he made several other threats and did a lot of name calling, at this time he was told we would have to call the police if he did not leave our officeWe contacted the other person on the lease and told her he was not allowed in our office ever again and all communication needed to be done through her due to his actions and threats.There were not threats made to him, he threatened our office staff- he dumped the tires off in the yard of the vacant home prior to signing the lease or having possession2- he requested we do a trash haul because someone had dumped- he was told that he could have the tires back had the contractor not dumped them back if he paid the service call for us to have them sent back I do not feel Dorfman did anything wrong here at all - we did our job per the tenants request. Please let me know if there is anything else we can do or answer further questions for you

I apologize for this being late - however I never received the 1st complaint that was sent so this is actually the 1st time the complaint was viewed. I need to clarify that NEVER was a deposit paid, it was a PROPERTY RESERVATION FEE, it is made VERY CLEAR on the fee letter that this is
non-refundable if you do not sign a lease on or before the date on the form. I would like to also bring up the fact that a week after the reservation fee was received they contacted us to complain that they should not have to pay a full months rent when they move in because they were not moving in on the 1st of the month, they said they would not have the moneyPlease keep in mind that BEFORE the reservation fee is taken we make it very clear what funds would be do to take possession of the home as well as it all listed on the reservation form which is read to them BEFORE they sign and initial and before we take the fee from them to make sure it is very clearOur policy is no matter what day of the month you move in you pay a full months rent and the 1st of the next month you pay the pro rated rent for the previous month, we have had this policy in place for years and again it is made very clear at the time they are approved so that they know what to expect. After this was explained again when they called a week after they paid reservation fee, nothing else was said by themThe day they were to sign their lease our agent showed up to the home, there were people on the lease and only two of them showed up and told my agent that "the other person was trying to get a money order" my agent had appointment on the hour every hour that day (which is very typical), she waited for minutes and the 3rd person never showed up to sign leaseHe then called our office and said he had an emergency, however the other guys at the home told my agent he was trying to get a money orderWe waited plus minutes for him to show up and he never didHe then called our office and all he said was our business practices where not fair and he had an emergency and couldn't be thereHe was not nice, he was mean and very rude and hatefulAt no time did they try and re-schedule for the next dayI can only assume the issue was they did not have their money together which is what they were complaining about before the lease signing to begin withWe make it very clear as to what is needed and when and how the process worksI apologize that Mr***, Mr*** and Mr*** are unhappy with the way our process goes but as I stated it was made very clear as well as put in to writing for themI will attach a copy of the property reservation form which they were able to read and discuss prior to signing it and paying the fee
Thank you!

The tenant dropped off two pieces of paper that show an email sent NOT the hour walk through form that is required to be completed and returned to our officeWith this said I have to stand behind they did not turn in the hr walk through formIt is a detailed form that they have to put checks by and or comments if something is wrong - they never filled out this sheet.What they provided to my office is a "list of items" and this list was never received by our officeI spoke to Meghan and she said she never told them over the phone that she received it because she did not.However the hr walk through sheet is ONLY for noting things that are permanently damaged, like scratches on cabinets and or anything they would not want to be held against them when they move outit is NOT to report damages or things that need to be repaired now.They moved in back in August, 2016 and the 1st time we got a maintenance request about the Icemaker was January of My response about the emails was because the tenant said that they had email proof that we received it, I am assuming the proof would be "our response" there never was a response from Dorfman because it was never received on our end and now looking at the sheet of paper they provided it is not even the hour walk through sheet that was provided for them to submit to our office the never completed the form and never turned it in.I will delete the charge for the service call BUT suggest this tenant read their lease and make sure they are following proper procedures moving forward, it will help with issues like this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still disagree based off the meetings I have had with different staff members at the property's during showingsI still feel I would not have applied to lose $in application fees if it was more clearly defined. -to times rent amount was what I was told not 3.5-times -Was never told must be with current job for at least months, I have been at current job for monthThis in itself if brought to my attention would have been a dis-qualifier per said requirements and I wouldn't applied. -I was told credit score must be a which by my most recent credit reports all reflect an average of 600-As far as eviction, I have never been associated with an address of "***", until this transition I have never heard of such thingBut since its something I cannot look up apparently, I would have never known about it. I do not disagree with things being on my credit, I recently had a bankruptcy and everything on my credit has been dischargedI still feel that if the requirements were clearly communicated I would not have applied to the property to begin with to just waste applications fees to be denied.
Regards,
*** ***

I would love to receive my $back that I paid. I just feel that their website is a bit misleading and a great deal of people could fall victim the exact same way I did. Constantly paying between $and $per application to get approved by different property management companies
around the city is very expensive!!!! Now a days, if you are not in a position to purchase a home and are looking to rent, 95% of homes are being managed by property management companies. To rent a home through a property management company, you have to have the just about same qualifications as you would need to buy a home. Some of us in the community, who are not in a position to buy, cant rent either because the criteria are too steep, so we're just SOL. I just feel that paper should not be the judge when it comes to a person's character and if you are going to put qualification criteria up on a website, please make it as truthful as possible because I carefully select which company I apply with so I don't have to come out of pocket hundreds of dollars trying to find a house for me and my kids

I will be happy to review whatever paperwork they have, however it is the tenants responsibility to make sure we have the hour sheet that we provide at move inTenant also said they made numerous emails about this but in this they state they only have the email from August? So I am a bit confused.What I was trying to say in this email is that we hire independent contractors they are not employees of Dorfman to make repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As I stated before these racist slumlords will always have a rebuttal for their unprofessional behavior as well as the staff and again I put the work order in on the december 5th and no one came until the 12th or 13th of December after having to call time and time and time and time again because they dont believe in doing THEIR JOBS in a timely manner until things get rude between staff and tenant. I received the letter around the 20th of December so if I was going to complain about the bill I would have done it then instead of waiting until the 27th of December to let it be known which is when I clearly realized the issue hadn't been fixed by the back yard plumber that you guys continue to hire and clearly didn't do the job right. These people dismissed the fact that my mother was locked inside of the condo before and the emergency contact person didn't think it was an emergency to get out here until the next day due to the old doors they have and refuse to replace...just another example of how these people treat you when there is an issue even when its an emergency. I would never apologize to a bunch or racist slumlords that clearly disrespect their tenants and steals their money. I have photos like I stated before that the problem was never fixed like the plumber said so I should not have to pay an extra $129 just to fill you or one of your workers pockets up. For the record to be clear the $129 would not have been an issue to pay if problem the back yard plumber had fixed the issue like he said was fixed. so since it wasn't why am I having to pay for something that was never fixed in the first place so please quite lying about the time frame that you got these people out here to fix the problem because we both know nothing ever gets fixed in the time frame you are trying to portray to the Revdex.com. And considering this isn't your first nor your last complaint about you and your unprofessional staff the im sure the staff at the Revdex.com knows better regardless of how your trying to portray me as a unruly tenant which i'm not and never have been. you people get your rent on time and I have never been late with anything within the 4 years that ive been here so I dont understand why its so hard to get something done around here with catching an attitude by a bunch of unprofessional people when I call about an issue. maybe if the owner of this condo knew how you slumlords treated his tenants he would find a better company to be over his affairs when it came to this condo. attached are pictures of the dishwasher before from the around the 5th of December and the 27th of December to show the issue was clearly never fixed and we have to keep emptying out the water in there because the smell is so bad. so upload the the video of me putting in the work order at the office on the 5th of december and upload the audio of the conversation with your staff so we can see who's lying about this situation and who was rude to whom when this conversation took place on the 27th of december!

I am getting very upset to be called "racist"..... the issue is not about race. I have attached a copy of the [redacted] review in which [redacted] removed due to it being against their rules and guidelines, this I believe will prove how she speaks to my staff every time she calls. I have no choice but to charge the $129 it was clear there were dimes in the garbage disposal and this was tenant damage.  These tenants moved in to our property in August of 2012 they have been tenants for 5 plus years, their current lease does not expire until August of 2018 but if they are truly this unhappy with Dorfman I will allow them to break their lease with a 30 day notice and no penalties.  I checked again and the work order was submitted on 12/12/2017 and the plumber actually did arrive the same day I am not sure how we could have serviced her any faster.  I do apologize this tenant is unhappy but based on how she speaks to my staff (please see attached screenshot) this is why I think tempers get flared.

This tenant is correct, the owner passed away and we began to manage the property.  We mailed letter after letter and dropped off letter after letter....she ignored every single letter to respond to us. We finally send her a vacate letter, she received THAT letter HOWEVER says she NEVER...

received any of the other letters that were mailed AND hand delivered to her front door.Upon turning in the keys to our office as the letter stated we had no other contact with the tenant until now she is calling  wanting her deposit back, the records provided to us show there was NO deposit paid. We asked the tenant to provide us with proof of that payment and to whom it was made and we would investigate with the owners of the property and try to resolve any issues, this tenant has not done that instead cussed us out over the phone and THREATENED TO COME TO OUR OFFICE AND "TAKE CARE OF US".At this time the offer still stands that if she can provide proof that she paid a deposit to the previous management company we will do everything in our power to resolve the issue. Dorfman Property.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not like the comments made in Dorfman's statement as most are insinuated comments. 1. I had reservations about the way they conduct business and I made those reservations known in an email. I had concerns about bringing $1250 in cash to a business as I thought that was a very unsafe practice. They explained that they do that because people can put a stop payment on a check, which doesn't make sense, seeing that money orders are another option. No. 2 they stated that the "reservation fee" would not be returned if we backed out of the deal. We never backed out of the deal, Mr. [redacted], and Mr. [redacted] were at the property. By the time I got to that side of town after dealing with an emergency is wasn't that long after 9:30 where Mr. [redacted] contacted me and said we needed money orders. They went to get one and so did I. I was right behind them and Mr. [redacted] called me back stating that the agent was leaving. When we contacted Dorfman, the lady on the phone was rude and disrespectful and to make the comment that we didn't attempt to reschedule our move in date is a blatant lie. Going back, the other complaint I had was paying a full month's rent at the end of the month and it had nothing to do with trying to get the money together as we already had the money, so those comments are irrelevant, the issues was I had never heard of paying a full month's rent while moving into a place towards the end of the month. Now, I have a witness that was in the car with me and heard the conversation between me and Megan, and then Rhonda [redacted], who was very rude and disrespectful. In that conversation Rhonda made the statement that we forfeited our money because we didn't sign the lease at 9:00 a.m. It was never specified that if we didn't sign our lease that we wouldn't be able to move in and you made it clear that we couldn't move in when you stated that we forfeited our "reservation fee". I don't appreciate your response since it took us two weeks to pack all of our things and kids things, had all utilities transferred to that house and was transferring the kids to a new school. That doesn't sound like someone who throws away $1250 dollars and didn't want to move into the house. I have witnesses and emails that contradict your response and I want the reservation fees back, because you lied. Thank youRegards,[redacted]