Dorfman Property Management & Sales

This tenant actually spoke to Carrie M[redacted] not myself (Rhonda S[redacted]) regarding this. I took the phone call at the end because the tenant had been screaming and screaming at my agent and when I took the call all I did was sit there and listen because the tenant would not let me get one word in -...

every time I tried to speak she would start screaming and I could not talk. The only reason she is saying my name is she sent an email to "info" and I responded to that....which tells me she is not being completely accurate if she does not even know who she spoke to. With this said, we empty our drop box ALWAYS on the weekends, this month we emptied our drop box on Saturday morning TWICE before noon then AGAIN at 4:00 pm. This tenants payment was NOT in the drop box at any of those three time. Then we emptied the drop box on Sunday and it was in the Sunday drop box. Sunday was the 7th of the month so the tenant (we are assuming)either put it in the drop box before we got there on Sunday OR after 4:00 pm on Saturday which was the 6th so the tenant was charged late fees for the 6th which is $75. Rent is due on the 1st, rent was not paid until the 6th. Our lease clearly states that we charge late fees ON the 6th. I apologize this tenant is upset but we have 1000 tenants and checked the drop box 3 times on Saturday up through 4:00 pm and at none of those times was the money order in the drop box and the late fee has been charged.

This applicant was denied based in general on his entire background check. We do not ever give EXACT reasons of denial, they are told where they can retrieve a copy of their application. We do not and never have denied anyone based soley on evictions. In fact we try to pre screen prior to ever...

scheduling an appointment to view the home so that the applicant is aware of some of our requirements which are:No past evictionsAt least 6 months on same job3.5 to 4 X the monthly rent gross monthly incomeVerifable incomeCredit ReportPast rental verification (if with a management company)We also run an eviction - rental report, this shows us if EVER the applicant has been filed on, this is something you WILL NOT see on a regular "credit report".I would like to share my apologies if the applicant feels as though we were rude or short with him but upon denial he called back 3 times demanding answers and accusing us of lying to him. So at that time there may have been some frustration on my staffs end.There are certain things we like to see from an applicant (which I mentioned above)Applicant did not have 6 months on his job (which if his credit was good we could have waived this)Credit score was below what we like to seeThere WAS an eviction filed on applicant from 2010 for an address on [redacted]..... it reads "Judgment-Possessioin" AGAIN this report will not show on a regular credit report it is an eviction report that we use to see this - which is CLEARLY why we ASK BEFORE scheduling an appt or accepting an application so that the applicant understands we are looking for this.We followed all procedures in place with this applicant from pre-screening to letting them know the exact things that would be possible denials.I apologize that the applicant feels he was mis-lead but I have to disagree that we were upfront from before the appointment was even scheduled.Thank you, Rhonda [redacted]317-634-5955 ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have the 48 hr walk through form as well, we had filled that out also. When we contacted Dorfman about the 48 hr walk through and where we needed to send it, we were told to email Megan that is how we got her email from the beginning. We can provide the walk through to Dorfman as well, that is no problem  we are definitely not trying to hide anything or get over on your company. No one ever asked for the 48 walk through original form recently when we contacted you. You only asked for proof that we in fact sent information to your company regarding the ice machine which we provided that email. We can bring the original walk through paper to you as well. When we moved into  the house it was on a Friday, and we're told to fill the form out and send to Dorfman. After the rep. Left from giving us the keys and we started to move in we filled the form out. Of course there was no way to get the form to you in 48 hours because you were closed by then for the weekend. So we continued to fill the form out, called Dorfman that Monday morning and was provided with miss L[redacted] email. We emailed that info to her, called later that day and was told she received it. We are not disputing the fact that the walk through is not to be used as a maintenance request because we already knew that. We were told that from the beginning  we are disputing the fact that your company is putting a request off on us, and then blaming us for steps we were told to take in the beginning (which we did) and now want to deny it. We did everything correct from what your company told us and still we are being told we did everything wrong. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did not state we sent numerous emails to Dorfman, I think our original complaint needs to be reread by the representative replying back from Dorfman through the Revdex.com website. What we stated in this complaint is we emailed the walk through via Megan L[redacted] we spoke with her and she assured us that Dorfman received the walk through, but we still needed to put in a maintenance request, which we did several times online at Dorfman.com and also over the phone with anyone that answered the phone at the Dorfman office. on the email that we handed in this past Monday to Dorfman in person  the email clearly shows it was sent August 30th, 2016 to Megan L[redacted] as 8 p.m. We did not anticipate a response email from her because she informed us she received it back in August. Now we are being told she never received it when clearly it was sent to the correct email. Dorfman is claiming they had a i.t. department check spam, deleted emails, and received emails so if Megan did not get the email last August where did it go? How is it that we the tenants have proof of a sent email to her but she does not have it? In that email it was also pictures attached to the email of several things wrong with the home when we moved in, including the ice machine, so how was it our responsibility to make sure Dorfman received the email when we had already been told it was received and to put in a maintenance request for the ice machine? We were told from the beginning from the Dorfman rep that does the inspections that anything on the walk through is not automatically fixed by Dorfman, a maintenance request would need to be made. Which we did SEVERAL times and did not get that request fulfilled until March of 2017. I'm starting to think we should just take the whole situation to court because I really feel like Dorfman is trying to get over on something they were well aware of at move in. We have provided a copy of the email, which we were told to do last week, and still we are going back and forth with this issue and nothing that we turn in to them showing we were not responsible for this water line being turned off, or aware of it being turned off is going to change this issue. I'm not concerned with the contractor that came to the home and spent every bit of 5 minutes here and knew exactly what was wrong with the ice machine right away. I've taken pictures of the back of the fridge and as I stated before there is no way a customer would know to check a water line on a new refrigerator especially when they were told in the beginning to just allow 72 hours for the ice to be made and to keep the lever down. We did everything we were told from the beginning and still the blame of this issue is being put on us tenants. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have printed out the email I have dated for August 30th, 2016 addressed to Meghan L[redacted] and plan to take to Dorfman on Monday. I also feel I was misinformed when I first contacted Dorfman about the bill because I was told the man that came to my home was a contractor but in their response Dorfman stated they do not contract employees so I'm confused on that part as well, because I have a taped conversation of their employee saying over the phone the maintenance man they sent out was a contractor. I feel their employees are not on the same page with info that they provide or blurt out to their customers over the phone. The email and pictures of the walk through were all dated August 30th and sent to their rep. Whatever she did with them that's on them but I'm happy to bring all of that info to their office on Monday. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please provide all 7.
Regards,
[redacted]