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Doring, Inc.

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Doring, Inc. Reviews (24)

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Overspray on truck and other issues with the paint job Peeling on bumper.Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Overspray on truck and other issues with the paint job Peeling on bumper.Regards,
*** ***

We have sent all the pertinent information and evidence to CarfaxWe were told it is a to day process, but are confident that the mistake will be rectifiedThat being said we will gladly offer the customer fair trade in on the vehicle based on the mileage that is on the odometerOr buy it back at fair market value based on that mileage

Our response remains the sameWe did not force the purchase or choose the vehicle for the customerThe Tundra as we said before was just rated the most reliable pickup of allWe have not been told of any defects in the truck and customer has a warranty that would address those concernsThis vehicle belongs the them the ownerTherefore, if they are not happy with the truck they are welcome to come in and sit down with a salesperson and see what we could trade them intoIt would be the same process as beforeWe here at Haley always want our customers happy, but we do have limitations of what we can doOnce the vehicle is recorded as sold, it is just that and now the vehicle is no longer new but a titled vehicle in the customers name

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never declined any attempt for Haley to buy back my vehicle. After waiting more than a week for *** *** to give me information about a trade in and purchase price on a new one, I began the process to get rid of the vehicle. *** *** emailed me information about a possible trade in and range of price on a new vehicle after I had negotiated a sale of the vehicle I had at that time. I never replied to his email
Regards,
*** ***

I am not satisfied with this solution ! This issues was supposed to be resolved 12/22/I have already spoke to the Dmv and there is no way to remove it from Carfax I want this car gone !

Miss *** was never told one of our techs did this damageThe Operations Manager *** explained to Mother and Miss *** at the same time that it was from impact of hitting somethingShowed them pictures of damage and explained of what would be possibly needed in the futureAlthough we cannot believe that after all results have been shared to Toyota who also denied assistance as it was an impact that caused damage and the findings being proved to customer that it was a result of impactSo to settle this point the amount of money is not worth any further continued argumentWe always want our customers happyHaley will replace the wheel at no charge for the customer as a goodwill gestureThis will be the wheel only as the tire has a mark on it but has shown no further damageThis is a goodwill only gesture as the damage was caused by impactIf the customer wants this done she will need to reach out to *** *** @ *** ***Thanks ***

In response to the complaint from [redacted].Our review from the dealership is as follows:04/20/2018 we offered $22000.00 trade allowance to the customer which was more thanher purchase price, she declined.We also made several attempts to review her complaints and could not duplicate...

herconcerns.We feel we made all efforts to resolve her concerns.Sincerely[redacted]General sales manager[redacted]

I want everyone to know Haley Toyota, especially [redacted] for being understanding and working well beyond my expectations to clarify the misunderstanding. Thanks guys!!!!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We addressed the concern of the roof moulding missing on Saturday 8-5-2017. Actually had an employee come in on an unscheduled day to do the work so customer would not have to return. Customer picked out truck at their choice and the Federal monroney label was attached to vehicle explaining the the...

cost, features, and the Mileage statement. The Toyota Tundra MPG rating is stated on the label also City 13, Highway 17. As far as reliability the Tundra ranks best overall truck with the top reliability rating. Also 150 miles is not really a good measure for fuel mileage and the truck will most likely get better as the truck is driven and the system, engine and transmission learns customer driving habits. We did everything we could to address the needs of the customer even when the customer basically tried to fight our GSM [redacted] by asking him to go outside with confrontation. The truck belongs to the consumer and the deal was done correctly and openly. We would be happy trade the customer to another vehicle but it would be done as any other transaction with pricing and negotiation process as we do with any car deal.

After further review and after talking to the customer in person we feel we have done enough to take of this customer. We polished all affected areas to remove ghost images from stickers on truck, we washed and vacuumed vehecle before giving back to customer. we performed a complete vehicle alignment at no charge that customer thru in at last minute that was not previosly discussed. We supplied a car to drive for customer as not to inconvienence them while doing this. We programmed and supplied a second remote for customers security system. We gave the customer an in store gift card for 200.00 to use for future services as needed. After all of this customer is now pointing out some minor touch up paint work from previous owner, Dealer representative Mr. [redacted] even still went out to look at what the customer was stating. After inspection dealer explained that he did purchase a used truck with over 50000 mile on it. We explained that he had the oportunity to inspect vehicle before purchase. Explained that dealer is not responsible to rebuild used cars as thats why there is a difference between new and used and also difference in new price compared to used price. But even with that being said we still offered as a goodwill getsure to split the cost of painting the front bumper if that is what we wanted. Although the part that is peeling is behind the grille and cannot be seen without opening hood. So, we the dealer feel and know that we have not only done enough for the customer but have stepped up and done extra for him and will not do anymore or anything else at this time.

[redacted], I am sorry for the trouble. I did call your cell number that evening but did not leave a voice mail due to I was going to be out of the office the next two days off and on. I am willing to look at the dent you are speaking of. Once we evaluate the dent we can go from there. I cannot blindly...

accept the responsibilty for this problem but am willing on looking at and trying to come to some type of resolve that can be agreeable to both parties. Sincerely, [redacted]

[redacted] spoke with customer and explained issues with odometer and it being owned by a previous contractor. we have offered to remove the "ghost"  images from truck entirely. We are providing customer with a car to drive and have it scheduled on Tuesday the 27th of October. Customer is happy and...

we here at Haley are very happy to be able to resolve this issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I will call Haley today to schedule a time to meet. I did not receive a phone call on "That day. " From the contents of the message, I am not sure what day is being referred to. My wife did say that she missed a call yesterday from Haley however, no one left a message. Why was there no message? I would not have filed a complaint if Haley had made any attempt to work with me. Incidentally, I am not expecting Haley to blindly accept my claim but I do expect them to respond appropriately. Also I do not want to close this case until after a mutual agreement has been made. I am also including a copy of my letter to the MVDB.

We had a technician diagnose the vehicle and found no problems with it at all. All suspension was found to be correct and operating as designed. The service manager also tested with technician. Our sales manager actually had us swap wheels and tires for a different brand for customer as a goodwill gesture to see if another tire would be more comfortable for her. The dollar amount we offered in trade was also very generous trying to make her happy. We would still be willing to trade her vehicle at a great price for her.We did not offer to repurchase but instead trade to get her the vehicle she would want. If she would like to trade, she would need to contact [redacted] to start the process. We are unsure if the customer even still owns the vehicle at this time as we was told she traded for something else. Haley will not be offering any type of cash refund or offering as there is nothing wrong with the vehicle and we did what we was supposed to to assist the customer. [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Thank you for contacting Haley Toyota Dealership on our behalf.   Our main concern is that after 4-days and 150 miles driven we returned to the dealer Saturday August 5, 2017, to capture our Ford F-150. We were willing to pay any processing fees for having the Tundra for four days. However, we were abruptly turned down by Mr. [redacted], he said; “No, too bad period.” We did not come to fight with anyone we just wanted our families truck back. Shocking how differently we were treated on Monday night after 5-hours in the dealer’s showroom. We were told we were part of Haley’s car sale history month. Now being treated like a number, and not really caring for the consumer. We were going to leave twice on Monday night, and we should have.   The dealership guaranteed that the Tundra is a better vehicle and not to pay attention to the window label that the truck would do better than rated. Being that I asked twice about the engine. The Tundra is a heavy constructed truck for towing heavy loads, and which is geared really low not making it very cost-effective for a family of four that doesn’t tow anything. I just wanted a reliable, cost-effective truck for my family. Being disabled, legally-blind, and having multiple seizures weekly, this truck is a complete disappointment for me and my family. Mr. [redacted], [redacted] and the notary all knew of my disability. Being my wife and daughter are the drivers of the truck. I feel the dealership took advantage of my disability and family. We are disappointed with the Tundra which is completely over-rated. This truck is cheaply made, the driver’s door panel is loose, the antenna is loose, and when using the A/C the front seats vibrate.   The final result is we should not have to re-negotiate anything. Haley Toyota being a million dollar dealership this order of sale should have been rectified on August 5, 2017 with the return of our families Ford F-150, and us paying a processing fee for the use of the Tundra for the four days. However, if Haley Toyota is unable to assist my families need with the return of our Ford F-150, then will have to pursue other avenues.   Thank you for all your assistance in this matter.
Regards,
[redacted]

There was some confusion at the start, as to when customer first inquired. When they responded it went to two of the 11 Haley stores. One in Richmond where the car was and one in Roanoke where the car was not. Our representative from the Roanoke store is the person who actually called and informed...

customer that vehicel was not here in Roanoke. After working through some of the confusion customer has purchased said vehicle from The Haley of Roanoke store and it was sold at the advertised price and the customer is happy with the results they recieved.

The mileage discrepancy is due to a clerical error. It has been fixed thru DMV and we are in the process of getting it fixed with carfax. This process will take a few days, but we are confident it will be resolved.

Unfortunately, due to the inability to retrieve our Ford F-150 back from Haley Toyota after 150 miles driven, we are completely appalled. The Tundra is not a family friendly truck, and we are displeased that we could not pay processing fees to retrieve our vehicle. We reluctantly will accept the response and do not plan on having any future transactions with the dealership.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We looked at this vehicle fhe pulling concern. checked alignment and found the vehicle alignment to be correct and in within specs. We then criss crossed front tires and retest drove vehicle and the vehicle tracked straight and explained to customer that the vehicle had a tire pull and that by criss...

crossing the two front tires on this visit it corrected the pull. Dealer also explained there was damageto the right rear tire and wheel. Sm [redacted] took a picture of damage and shoed to customer and explained that it was impact damage from a curb and or pothole. Although the damage is there it wasn't presenting any other issue at this time, but to watch and that at sometime in the future it need to be replaced. The owner Miss [redacted] said she did not remember hitting anything and then her mother reminded her of sliding into a curb during an ice event. They said it was the other side but we have no idea except the fact that the damage to the right rear is impact damage. We also explained this to Toyota corporate and shared the picture of the wheel and that is why it can't be covered under warranty as it is not a manufacture defect nor did us the dealer damage the wheel and tire. I have also included the picture that I shared with Miss [redacted] on that day of service 3-7-18 at 9244 miles. You can see the damage to the outer lip of wheel and the scuff on the tire that matches. I have no problem selling them wheel and tire at a discount but It is not a defect and we did not damage so we cannot cover under warranty or feel that the we should pay for something that we did not do. Sincerely, [redacted]

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Address: 1390 Piedmont, Troy, Michigan, United States, 48083

Phone:

716 0 0
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Web:

www.haleyhasitforless.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Doring, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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