Good afternoon, [redacted] I did mail a VERY thick envelope to Ms. [redacted] that contained copies of all statements from both accounts as well as hard copies of all the checks she wrote on the account. I've attached the statements if you wish to send them electronically. I do not have a soft copy of the checks, but if she has not received them with the next few days I can reproduce them and send them to her electronically.Thank you. Please let me know if there are additional questions.
I never accepted or signed nor I was told about Bank Secrecy Act and USA Patriot Act when I signed up for the univision card, I did signed the univision card holder agreement which doesn't states that I have to provide my photo id, social security card, proof of address at any point. I have already given them my name, ssn, dob, address and the card was sent on my address which I later activated. The card holder agreement I signed clearly states in the Amendment and Cancellation section, “In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records.”Secondly, I received an e-mail from [redacted] that my card was blocked because the pattern of transactions looks the same as potential fraud, now when I signed up for the univision card no one told me about this that I have to use my hard earned my like they tell me to, it's my money I can use it however I want it to and it's my right. If you guys have these type of rules and regulations you should these things before you start giving services to your customers. First you don't tell me about these thing when I signed up for the card then you just come out of the blue and start saying me that these things are prohibited, so again I am not going to provide my personal information to you guys because I just don't trust you, but if [redacted] gives me a personal guarantee that my personal info wont be misused I can provide that, but if in future my personal info gets compromised in any circumstances if [redacted] will take full responsibility for that whatever the circumstances are I can provide the documents he need me to, otherwise just unsuspend my card so I can use the remaining funds on my card.
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the rebuttal response letter for Mr. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is very disappointing that they are incapable of keeping track of correspondence coming in. The timeframe that they completed the transaction within was, in fact, very satisfactory. However it was disturbing to make one phone call after another with no confirmation that they had gotten the forms and were processing. So glad to be done doing business with them.
Regards,
Good afternoon, [redacted] Attached please find the consumer response letter relating to the [redacted] complaint. Please contact me if you have any additional questions. Thank you. [redacted]
Good
afternoon, [redacted] Attached please find the customer response letter for
Mr. [redacted] If you have any questions please feel free to contact me.
Thank you.
Good afternoon, [redacted] Attached please find the customer response letter and support documentation for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter and support documentation for Mr. Rhellou. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a hard copy of this letter in the mail as well.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and find that this resolution is satisfactory to me. I have tried to call the phone number back many times but it just transferred me to the 1800 main number. At the time I was being called I was working and could not answer my phone.
Regards,
Good morning, [redacted] Attached please find the customer rebuttal response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you.
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.
Regards,
Good morning, [redacted]. Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good morning, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good
afternoon, [redacted] Attached please find the customer response letter
and support documentation for Mr. [redacted]. If you have any questions please
feel free to contact me. Thank you.
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] I did mail a VERY thick envelope to Ms. [redacted] that contained copies of all statements from both accounts as well as hard copies of all the checks she wrote on the account. I've attached the statements if you wish to send them electronically. I do not have a soft copy of the checks, but if she has not received them with the next few days I can reproduce them and send them to her electronically.Thank you. Please let me know if there are additional questions.
I never accepted or signed nor I was told about Bank Secrecy Act and USA Patriot Act when I signed up for the univision card, I did signed the univision card holder agreement which doesn't states that I have to provide my photo id, social security card, proof of address at any point. I have already given them my name, ssn, dob, address and the card was sent on my address which I later activated. The card holder agreement I signed clearly states in the Amendment and Cancellation section, “In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records.”Secondly, I received an e-mail from [redacted] that my card was blocked because the pattern of transactions looks the same as potential fraud, now when I signed up for the univision card no one told me about this that I have to use my hard earned my like they tell me to, it's my money I can use it however I want it to and it's my right. If you guys have these type of rules and regulations you should these things before you start giving services to your customers. First you don't tell me about these thing when I signed up for the card then you just come out of the blue and start saying me that these things are prohibited, so again I am not going to provide my personal information to you guys because I just don't trust you, but if [redacted] gives me a personal guarantee that my personal info wont be misused I can provide that, but if in future my personal info gets compromised in any circumstances if [redacted] will take full responsibility for that whatever the circumstances are I can provide the documents he need me to, otherwise just unsuspend my card so I can use the remaining funds on my card.
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the rebuttal response letter for Mr. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is very disappointing that they are incapable of keeping track of correspondence coming in. The timeframe that they completed the transaction within was, in fact, very satisfactory. However it was disturbing to make one phone call after another with no confirmation that they had gotten the forms and were processing. So glad to be done doing business with them.
Regards,
Good afternoon, [redacted] Attached please find the consumer response letter relating to the [redacted] complaint. Please contact me if you have any additional questions. Thank you. [redacted]
Good
afternoon, [redacted] Attached please find the customer response letter for
Mr. [redacted] If you have any questions please feel free to contact me.
Thank you.
Good afternoon, [redacted] Attached please find the customer response letter and support documentation for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted]. Attached please find the customer response letter and support documentation for Mr. Rhellou. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a hard copy of this letter in the mail as well.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and find that this resolution is satisfactory to me. I have tried to call the phone number back many times but it just transferred me to the 1800 main number. At the time I was being called I was working and could not answer my phone.
Regards,
Good morning, [redacted] Attached please find the customer rebuttal response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you.
Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.
Regards,
Good morning, [redacted]. Attached please find the customer response letter for Mr. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]
Good morning, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions, please feel free to contact me. Thank you. [redacted]
Good
afternoon, [redacted] Attached please find the customer response letter
and support documentation for Mr. [redacted]. If you have any questions please
feel free to contact me. Thank you.
Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions, please feel free to contact me. Thank you. [redacted]