Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Prior to April 7, I received a notice to represent needed documents to a PLS store in order to keep my account activated I did represent my California Identification card and give my social security number, and required information to the customer service representative at this PLS STORE location:PLS Check Cashers [redacted] ***I inquired if anything else was needed and she stated that nothing else was needed She scanned my State identification card, and told me I could leave I had provided the needed information After providing needed information before April 7, my account was still terminatedI do not understand why my account would be terminated after I provided sufficient information prior to April Regards,
Good afternoon, *** I've attached the customer response letter and supporting documents we're sending to Mr [redacted] regarding his complaint The transactions in the complaint were from May 2012, and all three were declined His account has been closed since the end of with a zero balance I suspect he got confused by look at an old pending transaction list and thought that he'd been charged, but these transaction never posted to his balance Please let me know if you have any questions Thank you
Good afternoon, *** Attached please find the customer response letter and support documentation for Ms [redacted] If you have any questions please feel free to contact me Thank you ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe person that contacted me was very helpful in getting this taken care ofThank you very much for the help Regards,
Good afternoon, *** Attached please find the customer rebuttal response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In spite of the bank's claims to the contrary, I received no electronic statementsThe email address they have on file is still currentI checked both my inbox and my junk mail foldersIt is in the best interest of the bank for customers not to be told their money is being eaten away by "inactivity fees," and apparently they played this to their advantage with my account Regards,
Good afternoon, *** Attached please find the rebuttal response letter for Mr*** If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** I've attached a copy of the response letter we mailed to Mr [redacted] regarding his complaint Unfortunately this one is still unresolved I don't know if you have any influence with Mr [redacted] , but he is insisting that he will not deliver documentary ID to prove his identity and that he is the person who has been conducting the transactions Due to our obligations under the Bank Secrecy Act and USA Patriot Act we are required to have such fraud protection in place We will be unable to release th funds until we receive the requested documents.Thanks, Lexe Let me know if you have any questions[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not request that Bancorp "cut corners" regarding the return and close out of my Safe Harbor IRA rollover requestContrary to another one of Bancorp statement " our records show you initiated the account closure/rollover process; however, the process was delayed because we did not receive fully complete, verifiable distribution form until January "Per Bancorp's request I submitted two separate distribution forms with the necessary documents and verification of my ABA routing number, Bank address, Bank account number, Name, SSN, DOB, Drivers license, Address (x2) and EmailHow many times must one have to send and resend personal information via an archaic and unsecured method (faxing)? After back and forth phone calls with numerous Bancorp representatives my money was finally transferred to my bank of choice
Good morning [redacted] *** Attached please find the customer response letter for Mr*** If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the additional information response for Mr [redacted] If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** I did mail a VERY thick envelope to Ms [redacted] that contained copies of all statements from both accounts as well as hard copies of all the checks she wrote on the account I've attached the statements if you wish to send them electronically I do not have a soft copy of the checks, but if she has not received them with the next few days I can reproduce them and send them to her electronically.Thank you Please let me know if there are additional questions
Good afternoon, *** Attached please find the customer response letter and support documentation for Mr [redacted] If you have any questions please feel free to contact me Thank you ***
Good morning, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for MrChen If you have any questions please feel free to contact me Thank you ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello [redacted] *** I've attached the complaint response letter we sent to Ms [redacted] , as well as the FedEx tracking confirming the delivery of her distribution check Please let me know if you have any questions Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Prior to April 7, I received a notice to represent needed documents to a PLS store in order to keep my account activated I did represent my California Identification card and give my social security number, and required information to the customer service representative at this PLS STORE location:PLS Check Cashers [redacted] ***I inquired if anything else was needed and she stated that nothing else was needed She scanned my State identification card, and told me I could leave I had provided the needed information After providing needed information before April 7, my account was still terminatedI do not understand why my account would be terminated after I provided sufficient information prior to April Regards,
Good afternoon, *** I've attached the customer response letter and supporting documents we're sending to Mr [redacted] regarding his complaint The transactions in the complaint were from May 2012, and all three were declined His account has been closed since the end of with a zero balance I suspect he got confused by look at an old pending transaction list and thought that he'd been charged, but these transaction never posted to his balance Please let me know if you have any questions Thank you
Good afternoon, *** Attached please find the customer response letter and support documentation for Ms [redacted] If you have any questions please feel free to contact me Thank you ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe person that contacted me was very helpful in getting this taken care ofThank you very much for the help Regards,
Good afternoon, *** Attached please find the customer response letter for Ms*** If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer rebuttal response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In spite of the bank's claims to the contrary, I received no electronic statementsThe email address they have on file is still currentI checked both my inbox and my junk mail foldersIt is in the best interest of the bank for customers not to be told their money is being eaten away by "inactivity fees," and apparently they played this to their advantage with my account Regards,
Good afternoon, *** Attached please find the rebuttal response letter for Mr*** If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** I've attached a copy of the response letter we mailed to Mr [redacted] regarding his complaint Unfortunately this one is still unresolved I don't know if you have any influence with Mr [redacted] , but he is insisting that he will not deliver documentary ID to prove his identity and that he is the person who has been conducting the transactions Due to our obligations under the Bank Secrecy Act and USA Patriot Act we are required to have such fraud protection in place We will be unable to release th funds until we receive the requested documents.Thanks, Lexe Let me know if you have any questions[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not request that Bancorp "cut corners" regarding the return and close out of my Safe Harbor IRA rollover requestContrary to another one of Bancorp statement " our records show you initiated the account closure/rollover process; however, the process was delayed because we did not receive fully complete, verifiable distribution form until January "Per Bancorp's request I submitted two separate distribution forms with the necessary documents and verification of my ABA routing number, Bank address, Bank account number, Name, SSN, DOB, Drivers license, Address (x2) and EmailHow many times must one have to send and resend personal information via an archaic and unsecured method (faxing)? After back and forth phone calls with numerous Bancorp representatives my money was finally transferred to my bank of choice
Good morning [redacted] *** Attached please find the customer response letter for Mr*** If you have any questions please feel free to contact me Thank you ***
Good afternoon,*** Attached please find the customer response letter for Ms*** If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the additional information response for Mr [redacted] If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** I did mail a VERY thick envelope to Ms [redacted] that contained copies of all statements from both accounts as well as hard copies of all the checks she wrote on the account I've attached the statements if you wish to send them electronically I do not have a soft copy of the checks, but if she has not received them with the next few days I can reproduce them and send them to her electronically.Thank you Please let me know if there are additional questions
Good afternoon, *** Attached please find the customer response letter and support documentation for Mr [redacted] If you have any questions please feel free to contact me Thank you ***
Good morning, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for MrChen If you have any questions please feel free to contact me Thank you ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good afternoon, *** Attached please find the customer response letter for Mr*** If you have any questions please feel free to contact me Thank you ***
Hello [redacted] *** I've attached the complaint response letter we sent to Ms [redacted] , as well as the FedEx tracking confirming the delivery of her distribution check Please let me know if you have any questions Thank you