Dover International Realty Reviews (%countItem)
Dover International Realty Rating
Address: 1307 S. International Pkwy Suite 1091, Lake Mary, Florida, United States, 32746
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Until June 4th, 2018 I resided in a rental property for 4+ years managed by Dover on behalf of landlord Bushra K. Although I had some late payment issues in the past, at the time of incident, I was up-to-date on payments with the exception of late fees. I was sent a letter stating that they would be handling my account more aggressively due to a late April 2018 payment. I sent a dispute letter in response stating that my rental payment was made early on March 26th with the exception of fees. In the same letter, I asked that repair issues be resolved.
In response to my dispute and request, I received a letter terminating my tenancy. This was done in retaliation as is defined by Florida Landlord/Tenant law and I filed a complaint with the State of Florida's Agriculture and Consumer Affairs division. I asked that my deposit be refunded, move costs be reimbursed, and that I be compensated $2775.00 which totals 3 months rent, which is all in accordance with FL law regarding retaliatory landlord actions.
I also gave the proper 7 days notice that I would be withholding May 2018 rent due to the unit conditions.
Upon vacating the unit, the firm is now withholding my deposit and insisting that I pay May 2018 rent in addition to legal fees. They have also responded to my state complaint citing late payments, which is inaccurate. Regardless, the owner and property manager are required by law to keep the unit in satisfactory condition, which they have failed to do.
Other (requires explanation) I asked that my deposit of $850.00 be refunded, move costs be reimbursed not exceeding $500.00, and that I be compensated $2775.00 which totals 3 months rent, which is all in accordance with FL law regarding retaliatory landlord actions.
Contact Name and Title: Melony H PM
Contact Phone: 407-333-0711
Contact Email: [email protected]
Upon renewal of the tenants 2017-2018 lease Dover International Company sent the tenant a month to month agreement option and opted out of a 1 year lease agreement. We came to this decision due to continuous late payments from the tenant. In the month to month agreement we specifically stated that a 15 day notice/eviction would be implemented if the tenant had ANY late payments. The tenant signed the agreement and agreed to the terms. We have worked with ***since the beginning of her tenancy and continued to do so after her 15 day notice was posted. We entered into the month to month agreement mid February and her next month's rent payment was for March. This payment bounced due to a check that was written out of a closed account. We then let her know that remit of rental payment, utility charges, NSF fees and late fees would need to be given to avoid legal action. After thinking about it, we felt it was necessary and in the best interest of the owner to post the 15 day notice to avoid this cycle or late payments in the future. I'd like to make it very clear that we posted this 15 day notice due to constant late payments and bounced checks, not because she asked us to handle maintenance issues. She then slipped cash through the door after hours when we were not present which did not cover all expenses due. She followed with an email stating she'd have the remaining balance by April 4th. We decided to, once again, work with her. On April 4th we did not receive the remaining amount due on her rent, but instead an email requesting service in the unit. This is the first time I received an email stating all issues. After receiving, I contacted the home warranty company to go out and resolve the issues.. A curtsy late rent payment warning was sent to the tenant after she did not remit payment on the 4th as she previously said she would in her email. She disputed this warning so we decided to contact our lawyers and continue with posting another 15 Day Notice. Again, she slipped cash through the door after hours on the 20th. This covered her remaining balance. At this time the 15 day notice was already in the process of being posted by our lawyer and was done on 21st. Although caught up, the notice stated she was to be out by the 31st of May, meaning May rent would still need to be paid. I received an email on the 23rd asking if she could use her security deposit towards May rent. This is not something we do, so I let her know she'd still need to remit payment for May. After a walk through her security deposit would be returned, given she was up to date on payments and there was no damages to the unit. A chain of emails went back and forth regarding this matter where she ended it (on 5/2) by saying she will be withholding rent for May due to maintenance issues (which were actively being addressed, please see attached). On May 4th she sent another email giving her 30 day notice, although our 15 day notice already stated she had until May 31st to vacate, we allowed this and gave her until June 4th to move out. Our agent scheduled a walk through for June 4th. There were also emails with regards to the refrigerator between these times, which action was taken immediately. On the 14th an email was sent to the tenant letting her know we have not received May's rent and late fees have been applied. She then responded she would be withholding rent. The walk through took place and while there was no damages done by the tenant she still had a balance of late fees, legal fees and May's rent. I then sent a notice of intention to impose claim on her security deposit for the unpaid charges, which the tenant is disputing. I feel as a Property Management Company we have given the tenant ample time to rectify all unpaid charges and have been more than fair with working with her as best and as long as we could.
Attached are all the documents to show the chronological order of events. I've also attached a tenant ledger to show proof of when payments were collected from the tenant.
Please note the attached work requests for all of ***'s maintenance issues and the date submitted (the 4th which is the same day she sent me the email of issues). Also see the many follow ups when the problem reoccurred.
I'm disputing the response from the business. Regardless of any prior late payments, they sent a lease termination notice when my balance was current and immediately after I had complained about conditions in the unit. The only condition they had made an effort to resolve was the broken refrigerator. The windows had remained bolted shut in the master bedroom, a pipe was still leaking and the wall had been cut open, there was mold as result of the leak, and the kitchen light fixture was still broken. Dover or the landlord made absolutely NO ATTEMPT at scheduling repairs for those items. Additionally, I had given the appropriate 7-day notice that I would not be paying May's rent until they began to resolve the outstanding issues. If they had grounds to send me an eviction notice during my final month in the unit, they could have.
My request remains the same. I want any balance of record wiped out and my security deposit refunded.
Please refer to my previous response with all documentation attached. We did not terminate her tenancy due to the request for repairs to be completed, but because of the constant late payments and/or lack of payments.