Company never finished repair to my fridge but claimed to have completed the service This company was contracted by the manufacturer of my refrigerator to perform warranty repair Technician came to my house and checked the fridge He said he needed to order a part and would return when it arrived Weeks later I received a call to schedule an appointment for the technician to come install the new part Technician never showed up I was never contacted by the company after that Two months later, after many attempts to reach the company by phone - they never picked during repeated calls during business hours - I was finally contacted by the company after leaving message When I asked about when service could be completed, I was told the service had been completed The representative informed me that the technician had ordered the part and installed it in my fridge and that the service order was reported complete I informed the person on the phone that this was not true My
I have been trying to get my washer fixed for almost months Hi, I would like to start by saying I had bought a band new [redacted] washer and dryer from [redacted] in Winchester va on Black Friday in Since the day I got it I have had nothing but problems with the washerSo on July 4th weekend my washer had quite working so the warranty company had bgh electronics come and look at it And they put a new computer board in itAnd it never worked And I didn't hear anything from them so I called them and asked what's going on with the washer and they said they wanted to put another computer board in itSo they did and it didn't workAfter that I didn't hear anything from them I keeped calling them every day and leaving message saying that I would like to speak with a manager and that I want the warranty company number because I lost it and they didn't return my call until a week or two later and it wasn't the manager who called me backAnd the lady on the phone didn't seem like she
Great serviceHowever, purchased extended warranty thru HHGregg for LG Fridge/FreezerThey use a third party called AMT Warranty CorpThey should not be allowed to be in business and HHGregg should be ashamed to offer this service to their customers Read the reviews on the web for AMT Warranty Corp and you will see why they shouldn't be in businessBGH Electronics was very good to deal with; technician did a great job
BGH refuses to service my A/C which is insured by *** and which I purchased from *** to insure my AC
On 03/31/I called *** which provided my service plan They scheduled BGH Electronics to come to my home to repair my A/C on Monday, 04/04/The repairman arrived on Wednesday, 04/06/and when he finally got to my home he only spent approximately minutes looking at my A/C During the visit he did not plug in my A/C to assess the issue nor did he take the machine apart in any way to find out why the machine blows hot air instead of cold and why it leaks inside my home when its on, even when I have it tilted outside The repairman told me he needed to order parts which I found weird because he never opened it up or turned it on but I am not a repair person Then he asked me to sign a piece of paper that was basically blank to prove he had come to my home and said they would be in touch when the parts arrived Then he left without giving me a copy of
Don't trust this companyThey are horrible and will rip you offI contacted them because they are a recommended whirlpool vendorWhirlpool should fire themThe repair guy complained how he didn't want to come into DCHe then charged me $service fee for minutes, telling me that would go to the next service callHis staff and receptionists are HORRIBLEI had to call numerous times to get them on the phone for a statusAfter two months, the finally told me to buy a new range hood, it would be cheaperI checked and it wasn't so they were supposed to tell me when the par came inOne month later, after not hearing from them, I called after ChristmasThey told me they were still waiting for the partI asked for a status on when it would come inGuess what? They never calledTwo weeks later, called againAfter days of phone tag and the Admin staff getting my details wrong again, and again, and again They left a message that they never ordered the part and I should order a new hoodI felt like I was stuck in Groundhog DayI called to complain and haven't heard backIb ordered a new hood, costing me more money, but worth it after this *** show*** is great BGH is horrible and shouldn't be on businessThey deserve an F rating
BGH Electronics was absolutely horrible to work with! It took a week for a tech to come out to even look at my washing machine (which was leaking into my basement might I add)Once he was here he never even took anything apart to see what the problem may have been and assumed it was the pumpHe ordered the pump and here we are a week later will waiting on the partI contacted BGH and they said they had no idea when the part would be hereNow the machine won't even power on and this was relayed to BGH, they said they wanted to wait until they got the part in to come and look at it againSince the pump had nothing to do with the machine powering on, we both knew it was going to need something else (most likely a circuit board or something)So instead of coming to look at it and get the necessary part ordered asap they wanted to wait who knows how long until the other part was here to even look at itSo here we are over weeks into this thing and we will most likely have to wait at least more weeks to get the other part in and it replacedWith kids and a large dairy farm, going without a washed for over a month is not a reasonable thing to have to do Now they are refusing to even do anything about this issue and closed my ticket because the rude receptionist on the phone got her feelings hurt when I got an attitude with herWhen I asked her what I was supposed to do for another 2-weeks without a washed her resonse to me was "I don't know what to tell you", which is why she got the attitude in return
I would under NO circumstances have chosen to work with this place after out first phone conversation except that this company is who *** uses for their extended warranty issues!
Good luck if you are in my shoes and forced to work with such a slow, bad customer service and rude company
Will not respond to or answer phone callsVery slow service and did not show on the day promised ( also did not call to inform us of their no show
Called *** to schedule an appointment on 11/20/Called bah on day of appointment and told we would have to wait more days until 11/Stayed home service man a no showAgain I had to call themService man showed on 12/and said we need a mother board and he would get one ASAPNow it is 12/14/and I can't get ugh to answer the phone despite attemptsI did get a voice mail to call them
Worst experience ever! I bought a warranty through *** and this is the company that I was assigned toIt took days to get someone out and then another days to get the partsI called to schedule and they told me maybe they can get me on the schedule for next weekMaybe? So I'm suppose to wait another week and hopefully someone will be out to repairweeks with no washer and dryerI leave 6-messages before someone actually calls me backHorrible customer serviceThe owner Ginger was so rude on the phoneI wish I would have just paid out of pocket rather then go through this companyNever again
This is the WORST COMPANY EVERI wish I could leave ZERO starsMy warranty company assigned them to do a repair on my refrigeratorThey were out to my house in a flash to pick up the $deductible and that's the last I heard from themI was notified by the warranty company that the parts were ordered and delivered, but still, I didn't hear from the contractorI called several times but they never returned my callsFinally, after I left an angry message, someone called to tell me the repairman would be at my home between and on Saturday, September Nobody showed upNo phone call to let me know they couldn't make itNo answer to the phone calls I and the warranty company placed to themBasically, they stole my moneyThese people are thieves
*** warranty has been handed off to this company and I am having difficulty reaching a resolution
Good day,
I am writing to express concern for the manner in which my five year warranty through *** is being processed by My Protection Plan and BHG
I am made several calls to My Protection Plan regarding reoccurring issues that I have experience with my LG Dryer model #*** not heating I was advised that no other service would be authorized for my machine and that I should expect a call within 3-regarding a payment for the replacement of the dryer
On Saturday, August 26, 2017, I received a telephone call from a woman who identified herself as *** from BGH301-777-is the number that appeared on my caller IDShe was requesting that I provide her the model and serial number of the machine that I have reported I asked if she could give me a minute to move that basement where the washer and dryer are being stored and she responded by making the 'um
I need a new *** microwave under warranty repaired or replaced by using a *** approved business for the service callNo apptis planned
Upon numerous contacts by phone offering different days to honor a *** new microwave appliance warranty, BGH Eletronics have not returned calls nor arranged a time to check the appliance since September 26, I called weekly and then daily for two weeks I have waited the past week making no contact and have yet to have an appointment as of October 28, 2017, during my non-working hoursThe business is listed at ***They did leave a message to come for a service call for a work day for me from 9:am-11:am Their business doesn't open till 10:amI called to remind them of the hours I am available, as in the past (at least 20) other phone calls where I left days and times for service Their business is minutes from my home.*** will not replace or repair the non-functioning, brand
This company is the worst service company I ever (tried) to deal with They never answer the phone, have to leave messages which they don't return In my case, they canceled a parts order because they say I never responded to their calls to confirm the refrigerator serial number I have phone records to prove I called no less than times!!! Of course, they never notified me that they canceled the order eitherWhen I called to follow up and was told this, they said I needed to find someone else as they are not currently accepting "new" service tickets I am sure I am far from the only complaint as they have now changed their voice message which speaks to the fact that they are trying to do better They have a LONG way to go!! DO NOT USE THIS COMPANY!!! They don't deserve your business!
Warranty assigned BGH as repair company to fix our dryer - Company won't call us back - repair not complete
We purchased a Washer and Dryer through *** in May Our dryer recently stopped heating properly I had purchased an extended warranty through *** so I called and they assigned BGH as the company to fix our machine A part was ordered (the company never came out to look at the machine) and they came out last Saturday February 11th During that time the part they ordered was not correct and they had to order a new part The two guys who came out spilled water all over our floor when they unhooked the water/steam line to the dryer and then sort of cleaned it up and then hid that they spilled water by pushing the machine back over it rather than telling me so I could dry the wet area I'm afraid to use my washing machine because I don't know if they hooked it back up right and can't ask the company because they won't call me back
I have made multiple attempt
This Company never answers the phone and I've been waiting for service on my appliance for weeksI wouldn't recommend them everThey do not return calls out of the calls and messages I only received one answer and they stated my part was on back order and that was two weeks agoThe same day a different lady called and returned my message out of at that time
BGH has terrible scheduling and customer service practices
My refrigerator is leaking from the bottom I called *** directly to schedule a service appointment They scheduled an appointment for me on 1/27/between 8am-5pm They contracted this work order out to BGH- I received a call from BGH on Saturday 1/21/17, but missed the call I called them back within an hour, but did not receive a response I called them on Tuesday and left a voicemessage, but no response I called them Friday (when my appointment was scheduled) at 10am, but no response I called *** and they said to continue waiting that I was scheduled for the day A secretary from BGH called me around 1pm on 1/and said that they could not come today and a technician would call me within a few days to reschedule my appointment I asked when they would call or when they could reschedule and she told me that she does not schedule service visits and that individual technicians service their own sched
BGH hasn't been out to fix my washer I have had the parts for a month now Every week is a different reason why they can't fix it
I purchased a*** washer from *** At the end of May, it stopped working so I contacted my local repairman He said since it was still under warranty to contact *** *** had me to contact*** finally sent the parts and I have now been waiting on BGH Electronics for over a month to come and fix or check on my washerThey are the company assigned by*** to service my area I first contacted *** and*** on June I got in touch with someone at BGH on June A BGH service tech called me on June and that was the last that I heard from them until I started calling and texting every week I thought that they were coming to see what parts*** needed to send me but that never happened They won't answer their phone so getting in touch with them is almost impossible I finally got the parts from*** after a very lengthy process on J
Company never finished repair to my fridge but claimed to have completed the service
This company was contracted by the manufacturer of my refrigerator to perform warranty repair Technician came to my house and checked the fridge He said he needed to order a part and would return when it arrived Weeks later I received a call to schedule an appointment for the technician to come install the new part Technician never showed up I was never contacted by the company after that Two months later, after many attempts to reach the company by phone - they never picked during repeated calls during business hours - I was finally contacted by the company after leaving message When I asked about when service could be completed, I was told the service had been completed The representative informed me that the technician had ordered the part and installed it in my fridge and that the service order was reported complete I informed the person on the phone that this was not true My
BGH Electronics was recommended to us by *** which handles the repairs of appliances sold at *** I requested a Saturday appointment so my husband could be hereI had held my phone up to the washer so they could hear the whistling noise I was asked to do this several times The tech called Saturday August 20th and said he'd be here to look at our Samsung washer Model WA5451ANWHe pulled the machine out a bit and showed my husband what parts he would order to stop the whistling He told us we would be his first repair Saturday August 27th between - After not hearing from anyone, I called BGH and was told the paperwork couldn't be found, that the tech was off that day, and that someone would call us back When we were called back we were told there were no parts for that noise; that the file had been closed and filed away I was told we'd just have to get used to the whistling
Since my repair call was on August 6th, and our warranty did not expire unti
BGH handled our GE Monogram refrigerator claim through *** WarrantyThey came out three times and still unresolved with no followup
BGH came out three times in the last month to look at our GE Monogram refrigeratorThey replaced two different computer boards and the issue is still not resolvedThey called me three weeks ago and have still not followwith me regarding getting scheduledThey also do not return the calls to the warranty company
BGH was issued a work order to fix my wash machine April 1st That day, they called to get the serial number and a clarification of exactly what the problem was We were told they would look up the description and order the parts if it's a common occurrence with that particular make/model
04/09/- BGH called to clarify description of what was wrong with the washer prior to ordering the partsSaid they hadn't ordered them but planned to on or around this date
05/09/- receptionist said that they are waiting for the two parts they ordered to come inNo ETA
Multiple calls - no answer
05/17/Called BGH, finally someone picked up and I was told again, they're waiting on partsI was able to get the number of the parts distributor and decided to give them a call
The gentleman who answered said no order was placed for those parts and had agreed to give BGH a call on the three-way Of course, no answer from BGH Stuck in limbo!
On a side note, BGH had once repaired my wash machine It took the same amount of work, phone calls, back/forth to get it done
Company never finished repair to my fridge but claimed to have completed the service This company was contracted by the manufacturer of my refrigerator to perform warranty repair Technician came to my house and checked the fridge He said he needed to order a part and would return when it arrived Weeks later I received a call to schedule an appointment for the technician to come install the new part Technician never showed up I was never contacted by the company after that Two months later, after many attempts to reach the company by phone - they never picked during repeated calls during business hours - I was finally contacted by the company after leaving message When I asked about when service could be completed, I was told the service had been completed The representative informed me that the technician had ordered the part and installed it in my fridge and that the service order was reported complete I informed the person on the phone that this was not true My
I have been trying to get my washer fixed for almost months Hi, I would like to start by saying I had bought a band new [redacted] washer and dryer from [redacted] in Winchester va on Black Friday in Since the day I got it I have had nothing but problems with the washerSo on July 4th weekend my washer had quite working so the warranty company had bgh electronics come and look at it And they put a new computer board in itAnd it never worked And I didn't hear anything from them so I called them and asked what's going on with the washer and they said they wanted to put another computer board in itSo they did and it didn't workAfter that I didn't hear anything from them I keeped calling them every day and leaving message saying that I would like to speak with a manager and that I want the warranty company number because I lost it and they didn't return my call until a week or two later and it wasn't the manager who called me backAnd the lady on the phone didn't seem like she
Great serviceHowever, purchased extended warranty thru HHGregg for LG Fridge/FreezerThey use a third party called AMT Warranty CorpThey should not be allowed to be in business and HHGregg should be ashamed to offer this service to their customers Read the reviews on the web for AMT Warranty Corp and you will see why they shouldn't be in businessBGH Electronics was very good to deal with; technician did a great job
BGH refuses to service my A/C which is insured by *** and which I purchased from *** to insure my AC
On 03/31/I called *** which provided my service plan They scheduled BGH Electronics to come to my home to repair my A/C on Monday, 04/04/The repairman arrived on Wednesday, 04/06/and when he finally got to my home he only spent approximately minutes looking at my A/C During the visit he did not plug in my A/C to assess the issue nor did he take the machine apart in any way to find out why the machine blows hot air instead of cold and why it leaks inside my home when its on, even when I have it tilted outside The repairman told me he needed to order parts which I found weird because he never opened it up or turned it on but I am not a repair person Then he asked me to sign a piece of paper that was basically blank to prove he had come to my home and said they would be in touch when the parts arrived Then he left without giving me a copy of
Don't trust this companyThey are horrible and will rip you offI contacted them because they are a recommended whirlpool vendorWhirlpool should fire themThe repair guy complained how he didn't want to come into DCHe then charged me $service fee for minutes, telling me that would go to the next service callHis staff and receptionists are HORRIBLEI had to call numerous times to get them on the phone for a statusAfter two months, the finally told me to buy a new range hood, it would be cheaperI checked and it wasn't so they were supposed to tell me when the par came inOne month later, after not hearing from them, I called after ChristmasThey told me they were still waiting for the partI asked for a status on when it would come inGuess what? They never calledTwo weeks later, called againAfter days of phone tag and the Admin staff getting my details wrong again, and again, and again They left a message that they never ordered the part and I should order a new hoodI felt like I was stuck in Groundhog DayI called to complain and haven't heard backIb ordered a new hood, costing me more money, but worth it after this *** show*** is great BGH is horrible and shouldn't be on businessThey deserve an F rating
BGH Electronics was absolutely horrible to work with! It took a week for a tech to come out to even look at my washing machine (which was leaking into my basement might I add)Once he was here he never even took anything apart to see what the problem may have been and assumed it was the pumpHe ordered the pump and here we are a week later will waiting on the partI contacted BGH and they said they had no idea when the part would be hereNow the machine won't even power on and this was relayed to BGH, they said they wanted to wait until they got the part in to come and look at it againSince the pump had nothing to do with the machine powering on, we both knew it was going to need something else (most likely a circuit board or something)So instead of coming to look at it and get the necessary part ordered asap they wanted to wait who knows how long until the other part was here to even look at itSo here we are over weeks into this thing and we will most likely have to wait at least more weeks to get the other part in and it replacedWith kids and a large dairy farm, going without a washed for over a month is not a reasonable thing to have to do Now they are refusing to even do anything about this issue and closed my ticket because the rude receptionist on the phone got her feelings hurt when I got an attitude with herWhen I asked her what I was supposed to do for another 2-weeks without a washed her resonse to me was "I don't know what to tell you", which is why she got the attitude in return
I would under NO circumstances have chosen to work with this place after out first phone conversation except that this company is who *** uses for their extended warranty issues!
Good luck if you are in my shoes and forced to work with such a slow, bad customer service and rude company
Will not respond to or answer phone callsVery slow service and did not show on the day promised ( also did not call to inform us of their no show
Called *** to schedule an appointment on 11/20/Called bah on day of appointment and told we would have to wait more days until 11/Stayed home service man a no showAgain I had to call themService man showed on 12/and said we need a mother board and he would get one ASAPNow it is 12/14/and I can't get ugh to answer the phone despite attemptsI did get a voice mail to call them
Worst experience ever! I bought a warranty through *** and this is the company that I was assigned toIt took days to get someone out and then another days to get the partsI called to schedule and they told me maybe they can get me on the schedule for next weekMaybe? So I'm suppose to wait another week and hopefully someone will be out to repairweeks with no washer and dryerI leave 6-messages before someone actually calls me backHorrible customer serviceThe owner Ginger was so rude on the phoneI wish I would have just paid out of pocket rather then go through this companyNever again
This is the WORST COMPANY EVERI wish I could leave ZERO starsMy warranty company assigned them to do a repair on my refrigeratorThey were out to my house in a flash to pick up the $deductible and that's the last I heard from themI was notified by the warranty company that the parts were ordered and delivered, but still, I didn't hear from the contractorI called several times but they never returned my callsFinally, after I left an angry message, someone called to tell me the repairman would be at my home between and on Saturday, September Nobody showed upNo phone call to let me know they couldn't make itNo answer to the phone calls I and the warranty company placed to themBasically, they stole my moneyThese people are thieves
*** warranty has been handed off to this company and I am having difficulty reaching a resolution
Good day,
I am writing to express concern for the manner in which my five year warranty through *** is being processed by My Protection Plan and BHG
I am made several calls to My Protection Plan regarding reoccurring issues that I have experience with my LG Dryer model #*** not heating I was advised that no other service would be authorized for my machine and that I should expect a call within 3-regarding a payment for the replacement of the dryer
On Saturday, August 26, 2017, I received a telephone call from a woman who identified herself as *** from BGH301-777-is the number that appeared on my caller IDShe was requesting that I provide her the model and serial number of the machine that I have reported I asked if she could give me a minute to move that basement where the washer and dryer are being stored and she responded by making the 'um
I need a new *** microwave under warranty repaired or replaced by using a *** approved business for the service callNo apptis planned
Upon numerous contacts by phone offering different days to honor a *** new microwave appliance warranty, BGH Eletronics have not returned calls nor arranged a time to check the appliance since September 26, I called weekly and then daily for two weeks I have waited the past week making no contact and have yet to have an appointment as of October 28, 2017, during my non-working hoursThe business is listed at ***They did leave a message to come for a service call for a work day for me from 9:am-11:am Their business doesn't open till 10:amI called to remind them of the hours I am available, as in the past (at least 20) other phone calls where I left days and times for service Their business is minutes from my home.*** will not replace or repair the non-functioning, brand
This company is the worst service company I ever (tried) to deal with They never answer the phone, have to leave messages which they don't return In my case, they canceled a parts order because they say I never responded to their calls to confirm the refrigerator serial number I have phone records to prove I called no less than times!!! Of course, they never notified me that they canceled the order eitherWhen I called to follow up and was told this, they said I needed to find someone else as they are not currently accepting "new" service tickets I am sure I am far from the only complaint as they have now changed their voice message which speaks to the fact that they are trying to do better They have a LONG way to go!! DO NOT USE THIS COMPANY!!! They don't deserve your business!
Warranty assigned BGH as repair company to fix our dryer - Company won't call us back - repair not complete
We purchased a Washer and Dryer through *** in May Our dryer recently stopped heating properly I had purchased an extended warranty through *** so I called and they assigned BGH as the company to fix our machine A part was ordered (the company never came out to look at the machine) and they came out last Saturday February 11th During that time the part they ordered was not correct and they had to order a new part The two guys who came out spilled water all over our floor when they unhooked the water/steam line to the dryer and then sort of cleaned it up and then hid that they spilled water by pushing the machine back over it rather than telling me so I could dry the wet area I'm afraid to use my washing machine because I don't know if they hooked it back up right and can't ask the company because they won't call me back
I have made multiple attempt
This Company never answers the phone and I've been waiting for service on my appliance for weeksI wouldn't recommend them everThey do not return calls out of the calls and messages I only received one answer and they stated my part was on back order and that was two weeks agoThe same day a different lady called and returned my message out of at that time
BGH has terrible scheduling and customer service practices
My refrigerator is leaking from the bottom I called *** directly to schedule a service appointment They scheduled an appointment for me on 1/27/between 8am-5pm They contracted this work order out to BGH- I received a call from BGH on Saturday 1/21/17, but missed the call I called them back within an hour, but did not receive a response I called them on Tuesday and left a voicemessage, but no response I called them Friday (when my appointment was scheduled) at 10am, but no response I called *** and they said to continue waiting that I was scheduled for the day A secretary from BGH called me around 1pm on 1/and said that they could not come today and a technician would call me within a few days to reschedule my appointment I asked when they would call or when they could reschedule and she told me that she does not schedule service visits and that individual technicians service their own sched
BGH hasn't been out to fix my washer I have had the parts for a month now Every week is a different reason why they can't fix it
I purchased a*** washer from *** At the end of May, it stopped working so I contacted my local repairman He said since it was still under warranty to contact *** *** had me to contact*** finally sent the parts and I have now been waiting on BGH Electronics for over a month to come and fix or check on my washerThey are the company assigned by*** to service my area I first contacted *** and*** on June I got in touch with someone at BGH on June A BGH service tech called me on June and that was the last that I heard from them until I started calling and texting every week I thought that they were coming to see what parts*** needed to send me but that never happened They won't answer their phone so getting in touch with them is almost impossible I finally got the parts from*** after a very lengthy process on J
Company never finished repair to my fridge but claimed to have completed the service
This company was contracted by the manufacturer of my refrigerator to perform warranty repair Technician came to my house and checked the fridge He said he needed to order a part and would return when it arrived Weeks later I received a call to schedule an appointment for the technician to come install the new part Technician never showed up I was never contacted by the company after that Two months later, after many attempts to reach the company by phone - they never picked during repeated calls during business hours - I was finally contacted by the company after leaving message When I asked about when service could be completed, I was told the service had been completed The representative informed me that the technician had ordered the part and installed it in my fridge and that the service order was reported complete I informed the person on the phone that this was not true My
BGH Electronics was recommended to us by *** which handles the repairs of appliances sold at *** I requested a Saturday appointment so my husband could be hereI had held my phone up to the washer so they could hear the whistling noise I was asked to do this several times The tech called Saturday August 20th and said he'd be here to look at our Samsung washer Model WA5451ANWHe pulled the machine out a bit and showed my husband what parts he would order to stop the whistling He told us we would be his first repair Saturday August 27th between - After not hearing from anyone, I called BGH and was told the paperwork couldn't be found, that the tech was off that day, and that someone would call us back When we were called back we were told there were no parts for that noise; that the file had been closed and filed away I was told we'd just have to get used to the whistling
Since my repair call was on August 6th, and our warranty did not expire unti
BGH handled our GE Monogram refrigerator claim through *** WarrantyThey came out three times and still unresolved with no followup
BGH came out three times in the last month to look at our GE Monogram refrigeratorThey replaced two different computer boards and the issue is still not resolvedThey called me three weeks ago and have still not followwith me regarding getting scheduledThey also do not return the calls to the warranty company
BGH was issued a work order to fix my wash machine April 1st That day, they called to get the serial number and a clarification of exactly what the problem was We were told they would look up the description and order the parts if it's a common occurrence with that particular make/model
04/09/- BGH called to clarify description of what was wrong with the washer prior to ordering the partsSaid they hadn't ordered them but planned to on or around this date
05/09/- receptionist said that they are waiting for the two parts they ordered to come inNo ETA
Multiple calls - no answer
05/17/Called BGH, finally someone picked up and I was told again, they're waiting on partsI was able to get the number of the parts distributor and decided to give them a call
The gentleman who answered said no order was placed for those parts and had agreed to give BGH a call on the three-way Of course, no answer from BGH Stuck in limbo!
On a side note, BGH had once repaired my wash machine It took the same amount of work, phone calls, back/forth to get it done