BGH was issued a work order to fix my wash machine April 1st That day, they called to get the serial number and a clarification of exactly what the problem was We were told they would look up the description and order the parts if it's a common occurrence with that particular make/model
04/09/- BGH called to clarify description of what was wrong with the washer prior to ordering the partsSaid they hadn't ordered them but planned to on or around this date
05/09/- receptionist said that they are waiting for the two parts they ordered to come inNo ETA
Multiple calls - no answer
05/17/Called BGH, finally someone picked up and I was told again, they're waiting on partsI was able to get the number of the parts distributor and decided to give them a call
The gentleman who answered said no order was placed for those parts and had agreed to give BGH a call on the three-way Of course, no answer from BGH Stuck in limbo!
On a side note, BGH had once repaired my wash machine It took the same amount of work, phone calls, back/forth to get it done
BGH was issued a work order to fix my wash machine April 1st That day, they called to get the serial number and a clarification of exactly what the problem was We were told they would look up the description and order the parts if it's a common occurrence with that particular make/model
04/09/- BGH called to clarify description of what was wrong with the washer prior to ordering the partsSaid they hadn't ordered them but planned to on or around this date
05/09/- receptionist said that they are waiting for the two parts they ordered to come inNo ETA
Multiple calls - no answer
05/17/Called BGH, finally someone picked up and I was told again, they're waiting on partsI was able to get the number of the parts distributor and decided to give them a call
The gentleman who answered said no order was placed for those parts and had agreed to give BGH a call on the three-way Of course, no answer from BGH Stuck in limbo!
On a side note, BGH had once repaired my wash machine It took the same amount of work, phone calls, back/forth to get it done