Initial Business Response / [redacted] (1000, 5, 2014/12/24) */ Hi [redacted] , Thank you for taking the time to let us know of your concernWe are sorry to hear that you have had problems regarding the billing on your accountWe reviewed your account and were not able to locate a cancellation of the service prior to the April 9th fertilizer and pre-emergent that was applied to your propertyWe certainly do not want to apply any products to anyone's lawn without their approvalOf course the charges have been removed off your account and we will ensure that you do not receive any further calls about the balance or marketing Please accept our apologies for any inconvenience this may have caused Thank you and we hope you have a happy holiday! Final Business Response / [redacted] (1000, 8, 2015/01/05) */ Hello there was no record of you calling into cancel our service prior to the seasonYour service autorenewed like all customers service does and was that is why the application was done on your propertyTo cancel service we simply ask that you call customer service where all calls are recorded and documented to ensure that the correct process is done for each account and this is were I feel you have failed to cancel correctlyRegardless the account is full cancelled and there is a balance on the accountYou do NOT have any outstanding balance with DrGreen
I cancelled their bad service by calling them, and yet the kept spraying my lawn I kept calling them over and over again, but they kept returningEventually, they stopped and threatened to submit their bill to a recredit recovery agency or even take the claim to a small claims court for services that I did not wantThis is fraud and dishonest business practice
Thank you for your reply We did double check with the accounting department and the check was prepared on September 1, (check #***) and was placed in the mail September 5, I am sorry for the delay, the check does come from our Canadian office and sometimes can take a little longer in the mail We are happy to follow up with you in a couple of days to make sure that you have received the check in the mail Again, we are sorry for the delay and if you have any questions just give us a call Thank youKind Regards, Doctor Green Services
Thank you for letting us know about your concerns, we have reviewed your account with Doctor Green Services from the season We are sorry if there was any misunderstanding with the services that we were going to be providing to your tree and shrubs this season We are showing on your file that you had ordered applications for this year; the first treatment was a insect and disease spray and the second visit would be a deep root fertilizer The deep root fertilizer that we apply normally not completed until the leaves on the trees have fallen, which is why we have not come by the property to complete that for you yet We are not showing that there was a request to send a supervisor over to the property to have a look at the treesWe are extremely sorry about that but we can make sure that we have someone come by and as the trees and see what the issue is that you are seeing Please let us know if we can move forward with this and have the gentleman come by the property If you would like to discuss this further you can call us toll free at: [redacted] Thank you and we hope that we can continue working together Kind Regards, Doctor Green Services
Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Thank you for taking the time to let us know of your concernOur records show that you had signed up for our Services on June 13, At this time you were advised that our services do continue from season to season and for a change in service to call our officeWe are sorry to hear that you did not know that we were coming back out this seasonYou had mentioned that there was nothing mentioned on your pre-pay letters about the service continuing the following year however that is the purpose of the letter, to remind our active customers that the account is still active and that services would be resuming in the springAgain, we are sorry to hear that you had missed that In order to resolve the matter amicably we will waive the current balance of $owing on your account If you are interested in using a lawn care company in the future we do hope that you keep us in mind and give us another opportunity to service your property Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, We apologize that you received services that you did not wantWe are a continual service company and we continue to come out unless we are notifiedWe apologize that you were unaware of this policyFor this fact, we are removing the balance that is on the account so that it is clearedAgain, we apologize for the inconvenience and the situation at hand and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for correcting this issue
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com At this time this issue has been brought to my attention and the President of the companies attentionWe will be sending out [redacted] W who is the production manager for your area who will discuss a plan for this propertyI will continuously update these notes until this matter is fully resolved with a far solution to this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) After over a week of dealing with the very unprofessional "president" of the company, we have ultimately gotten no whereHe sent out a "supervisor" to our look at our lawn who basically told us our lawn isn't dead and that he could bring it back...the point isn't to wait months or even years to see if the lawn will come back, DrGreen killed it and they need to fix it back to how it should look in May in [redacted] like everyone elses lawn looksThe president [redacted] called me after [redacted] came out and essentially said [redacted] said your lawn isn't dead,to which I told him he hadn't seen it and I welcomed him to come meet with my us on my propertyHe proceeded to ARGUE with us on the phone telling us we are unreasonable and our lawn doesn't need to be re-soddedHe then said he would come out Friday, then called back and said he would come out on Tuesday May I let him know he could meet us at 3pm but he was NOT permitted on our property unless we were presentI received a phone call from my neighbor who said he was at my house walking my lawn at 12:30, WITHOUT MY PERMISSION, and trespassingHe rang my neighbors doorbell to see what other information he might could get before he was going to meet with me at 3, VERY UNPROFESSIONAL FOR THE PRESIDENT OF THE COMPANY! Not only did he trespass on my property after I told him not to, he then brings my neighbor into all of thisWhen I arrive at 3:to meet with him, he begins the conversation asking me about my neighbors yard and why their yard looks bad, trying to imply my yard has something to do with theirsTHIS IS NOT ABOUT MY NEIGHBORS LAWN, THIS IS ABOUT MY LAWN THAT I PAID FOR DR GREEN TO FERTILIZE AND THEN THEY IN TURN KILLED IT.He basically talked about my neighbors lawn the whole time he was here implying that it had something to do with mine and it could have run down hill and gotten into my lawnUnbelievable, so then we go in the backyard, which is worse than the front yard, my neighbors back yard is perfectly fine, there is a fence in between our property so the wind couldn't have sprayed the toxic chemicals dr green sprayed on my yard into my neighborsHe said he could see dead areas and would get back to me the following day with a solution.He also implied that we could have sprayed round up on our own yard to kill itWhat homeowner is going to spray round up on their own yard to kill it, who is looking for a nice lawn?!? I informed him that an acceptable solution is not them seeing if they can spray stuff on the lawn and waiting and seeing if it will come back in monthsHe was ABSOLUTELY the most unprofessional person I have ever dealt withHe rings my neighbors doorbell when they have a new baby sign in their front yard that they just brought a baby home from the hospital and then he tries to start an argument with my neighbor on my property where he has already trespassedYou cant make this stuff up! I receive an email from [redacted] yesterday with his solution, which is basically NOT a solutionHe blamed the way my lawn is on my neighbors, which again, HAS NOTHING TO DO WITH MY LAWNIt was obvious when he came to trespass on my property before our meeting he was trying to get info to build his story to deflect blame on something completely irrelevantHe then states that on the date of service he checked the guy who sprayed batch of chemicals and there were other houses sprayed on that same exact day that were all fineWhich is COMPLETELY in accurate for many reasonsThey came back to re-spray for a certain type of weed, poa annuaSo I find it hard to believe everyone else he sprayed that same day was specifically for that weed.We were told by [redacted] who sprayed our lawn that he mixed the batch strong specifically for this weedSecond of all, if he checked the batch on the 25th, and the GPS of the drivers location on the 25th, thats great and all but the guy came and resprayed our lawn on the 24th NOT the 25th, so his whole response is based on the 25th which doesn't apply to my situation and gives them absolutely no merit hereAgain, the most unprofessional "business" I have ever worked withNo wonder all of their reviews on yelp say the exact same thing I have to say and there are over of themThe president of a business should never come to a paying customers house and blame them and make up tons of lies and excuses, ask us to take down negative reviews and expect everything to be okSo very unprofessionalGive us our money back and make the situation rightTHEIR RESPONSE IS COMPLETELY UNACCEPTABLE TO US Final Business Response / [redacted] (4000, 15, 2015/05/21) */ This is going through a legal matter and our lawyers are working with their lawyers to get this settledWe have responded to it and at this time there is nothing else the Revdex.com can do Final Consumer Response / [redacted] (2000, 20, 2015/05/28) */ Fwd: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) messages [redacted] Thu, May 28, at 9:AM To: [redacted] @chicago.Revdex.com.org [redacted] , We have reached an amicable agreement with the company involved in this dispute and would like to make that clear with the Revdex.comHow can we go about doing that and receive confirmation from the Revdex.com to the company that we did such an action thanks, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr***, We do apologize for the delay in your refundIt is being processed today, so it will reflect your accounts within the next couple of business daysOnce it is processed, we will be able to give you a reference number for your recordsAgain, we apologize for the inconvenience and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, I do apologize for the situation that had happenedI did not see the previous cancellation in fall of 2014; however, you did cancel in April and were told that the balance would be clearedI apologize for that not having happened previously and I have already cleared the balance that was on the accountI do value your business and I do sincerely apologize for the situation that has happened Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank-you for the quick response and resolutionI appreciate it and will once again consider using the service in the future
Initial Business Response / [redacted] (1000, 5, 2014/04/11) */ Thank you for taking the time to let us know of your concernOur records show that you had originally signed up for our services on June 18, and it was at this time that we had explained that our services do continue from season to season, so if you need to make any changes to your account, we would just need a call into Customer Service to make those changesIn we visited your property on April and the we received a call that same day to cancel the account Based on our review, we have found that the services were reactivated on January 15, when Mr [redacted] spoke with one of our sales representativesThe first application of fertilizer with pre-emergent crabgrass control was applied on your property on April 11, as per the agreement made in January We do apologize if you were not aware that the services had been re-ordered however you have recently spoken with a representative in our office and we have agreed that we will not bill you for the service provided although it was a highly beneficial service If you are interested in lawn care in the future, we would be more than happy to help you Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Interesting feedback, as I also called customer service today and they indicated that my record said service had been cancelledI also talked to my husband who indicated he told Dr Green that WE WERE NOT interested in your servicesI would suggest you start recording the calls of your sales people as they seem to be signing up clients who have no interest in your services If I had to file a complaint with the Revdex.com last year what made you think I would have interest in your services this year? I have no interest in the unethical practices of DrGreenPlease remove my name and number from all your databases and do not ever contact us again Consumer Response / [redacted] (3000, 12, 2014/08/05) */ 7/18/ I filed a claim with the Revdex.com back in May after DrGreen came out without authorization and sprayed my lawnDrGreen resolved the initial complaint by indicating I would not be charged for the service I am now receiving calls daily and bills in the mail from DrGreen once again trying to charge me for the service that they were not authorized to performThis is becoming harassment and I want the calls and bills to stop immediatelyI'm tired of sending in letters with the bill indicating why I am not paying as well as explaining this to each and everyone person who calls to collect the billClearly this company doesn't know how to operate a business if they can't even do what they promised to do in the first place Fw: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) message [redacted] Tue, Jul 29, at 9:AM Reply-To: [redacted] To: " [redacted] @chicago.Revdex.com.org" Dear Ms [redacted] I have continued to receive calls from the company, but they have not resolved the matter, despite the fact I repeat the story to them every time they callThey mention they will make note of it on my file, and then someone else calls the next day and claims to have no information about my account Thank you, [redacted] I want this debt to be cleared from my account, I want to stop receiving bills and ALL phone calls from DrGreen to try and collect payment Business Response / [redacted] (4000, 13, 2014/08/05) */ 8/4/ Thank you for taking the time to let us know of your concernWe have reviewed the account and found that we had agreed to remove the charge for the first fertilizer and pre-emergent that was applied to your property on April 11, We are showing that the request to remove the charges had been made but the adjustment was notPlease accept our apologies for this error but we have removed this charge off of your account effective August 4, If you would like a zero balance statement sent to you, please feel free to give us a call Thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We apologize about the delay in the refundIt is in the process of being put back on the credit cardOur office will call you to follow up with a reference number after it has been completedAgain, we apologize about any delay in the return Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled my account in AprilI have a copy of an "invoice" for the credit of $and I dont' understand why I have not received my money back Also, I requested my money be refunded to my Visa, not the Mastercard I originally paid with and I can not get a straight answer out of anyone as to how it will be refundedI would rather it come in a form of a check to avoid any further delaysI don't understand why there are NEVER any managers avaiable to talk on calls and why nothing can ever be resolved over the phone with your companyI have wasted hours of my time calling in on just this issue, but there have been many more iwth your companyDrGreen is a horrible companyThey do not do what they say the will do, they blatantly ignore the customer requests, they do not communicate between departments - I just got a call this week from someone in your company asking why we're not on the route anymore!! YOU ARE BY NO MEANS AT ALL CUSTOMER SERVICE FOCUSEDI will never ever do business with you again and I will vehemently advise others not do so as well because my experience with you has been beyond HORRIBLE There is absolutely NO REASON why you cant' send me my money TODAY and no excuse for why it has not already been done Final Business Response / [redacted] (4000, 9, 2015/06/16) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com [redacted] , We apologize about the delay in getting you your refund; however, your refund was processed on June 15, in the amount of $It generally takes a few days for it to show up on your account, but it has been refundedIt was put back on the Visa and the reference number is as follows: [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do see the credit applied back to my credit card billMy refund has been received
Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ Thank you for taking the time to let us know of your concernOur records show that you had ordered the fall aeration on July 20, with one of our sales representativesAt this time since there was still services to be completed, our sales representative would not have been able to make those changesAlso, our sales representatives do not have the authorization to cancel any accountsThis change needs to be made through Customer Service by the customer calling in to advise us of the changes Based on our notes, we were contacted on April 2, after an application of fertilizer and pre-emergent was applied to your property earlier that dayHad we in Customer Service known that you did not require the services by calling us, we would not have sent out a technician out to service your property Since a highly beneficial application was applied to your property before we knew that you had decided not to use DrGreen Services we would not be able to refund the charge of $as this service was applied to your property while the account was still active If you would be willing to go over any problems you may have experienced with us and give us another opportunity to service your lawn in the future, we would be more than happy to give you a great deal on the services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I was first contacted by their company about providing services I told them that I wanted a call before each service to make sure that I did not have something that needed to be done to the lawn before they came such as mowing or rakingI had cancelled a previous service for not calling ahead and I told DrGreene's representative thisThey came at least three times without calling and I would call and complain each timeEach time they would say that a noted had been put into my file and that it wouldn't happen againI know that I did receive a message on my answering machine for the last two applicationsIf they had called before doing the recent application, as I had instructed them from the beginning, then I would have been able to tell them ahead of time that I considered my account cancelledI know I told the person who contacted about aeration, and at least two other people that called about additional services, that I wanted to cancel my accountNot one of them informed me that I needed to talk to customer serviceSo with three different employees from their company being told my service was cancelled and most importantly, setting the cancellation aside, because they didn't bother to do the call ahead, which I told them was a condition of them doing service, I still don't believe I should pay for the service because they shouldn't have done the application without calling first Final Business Response / [redacted] (4000, 9, 2014/04/09) */ Thank you very much for respondingWe are sorry that you did not receive your notification the day before the service was completedWe can understand the frustration when you thought your account was cancelled and then we came for a serviceSince this application would have needed to be done (whether DrGreen Services did it or you did it yourself, we would be willing to split the bill and refund you $ Please let us know if this is something that we can do to settle the matter
Initial Business Response / [redacted] (1000, 6, 2015/10/02) */ Contact Name and Title: Mark [redacted] Sales Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Mrs [redacted] , I am sorry for the delay on getting you the rest of your refundYour refund has been processed and is back on your credit card
Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ Hi [redacted] , Thank you for taking the time to let us know of your concernWe reviewed the call into our office on October 4, Mrs [redacted] had called into our office and requested to have the account cancelled and our representative had offered a free re-spray of the weed control as well as a nuisance pest control applicationMrs [redacted] accepted this offer so the account was not cancelled on this date Our next call into the office was on April 16, after the first fertilizer was applied and the representative you spoke with offered our Dare to Compare policy because we will match and beat any of our competitor's price by 10% of the difference for the same servicesAt this time Mrs [redacted] accepted this offer and the account was held until April 30, while she shopped around Our next call into the office was on May 29, after two applications of fertilizer, weed control and pre-emergent crabgrass control was applied to the property At this time the account should have been cancelled and no future applications should have been applied so we have removed the charge for the treatments completed after this conversationThis leaves a balance of $which includes the first two applications applied while the account was active and interest charges In order to resolve this matter amicably, we are willing to reduce the balance to $if paid by October 31, Thank you, and we will await your response Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) DrGreen is once again changing their storyI never agreed to a continue the service on October of DrGreen has conveniently left out the conversation with Julie on Decwhere we confirmed the cancellation of this account ONCE AGAIN so no service call should have ever been made in AprilWhen we spoke to [redacted] in April, she stated that my cancelled account would be returned to a zero balance but that she would like for me to do some comparison pricing and if I found something cheaper to call her back and the price would be matched and a NEW service contract would beginAt that time it was confirmed that the account was in fact cancelled, had a zero balance and that no other services would be performed unless we called back requesting the service after any price comparison shopping was doneWe never called back because we didn't want their service even if they were going to do the price match and yet they still sent someone out to spray in MayIf we agree to anything that would be to pay for ONE and only one $application and that is for the possible misunderstanding back in April of where I agreed to comparison shop to find a cheaper price for the same serviceI told them IF I did find a cheaper price that I MIGHT give them a call back and possibly give DrGreen Services the opportunity to match the price but we didn't want any of their services regardless if we found something cheaper which is why we never called backAt that time DrGreen conveniently took it upon themselves to reactivate an account that was cancelled in October of and cancellation confirmed again in December of only to start creating a bill for unrequested and unwanted services Final Business Response / [redacted] (4000, 9, 2014/10/20) */ Thank you for taking the time to respondWe are not sure where the miscommunication is coming from as we did review the call on October 4, and it was agreed that the account would remain activeIf you would like to listen to the call, we would be more than happy to play it for youWe were not able to locate the call on April 16, as you did not call us from the phone number that we have on fileIn order to resolve this matter amicably, we are willing to reduce the balance from $to $which is the cost of the first application of fertilizer and pre-emergent that was applied to your property on April 16, after the discussion on October 4, where it was not discussed that the account would be closedThis settlement payment would be due by November 10, Please let us know if you feel that this is a reasonable settlement, as we do as there was beneficial treatments applied to your lawn before we were made aware that you had chosen not to use our services for the season
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr [redacted] , We do apologize about the current inconvenienceWe certainly don't want to treat someone's home unless they want us toYour account has been cancelled and after looking into the account we have removed the balance on the account bringing it currentAgain, we apologize for the inconvenience and do value your business
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com ***, we went above and beyond for you and your property but I believe that you had the wrong expectations and and understanding on how lawn care worksWe did several processes free of charge that were not owed to youYou did not pay for several application that you DID orderAt this point I am going to clear the balance which in turn will stop the collection call and that will be the resolution
Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com At this time your account is fully cancelled out and you will not receive any further treatmentsI have also removed the balance from this account which will bring the balance to
Mr. [redacted] 's account has been cancelled and the bill has been written off. I would like to work for the [redacted] 's in the future and they can reach me directly at [redacted] .ThanksMark
The [redacted] signed up for our Tree & Shrub program in June of and prepaid for those services which lasted through December of When they signed up they were told that the services auto-renew from season to season and if they would like to make changes or cancel that they needed to call in and make those changesThat is also stated on every invoice they received last season and on the letters we sent out reminding our customers that the season was about to start and if they wished to make changes to please call usThe times the [redacted] called us were to Sign up for services, ask about when the next service was going to be coming out and finally in April to cancel after we had begun services this season.The account is cancelled and I am writing off the bill for the services performed in
Initial Business Response / [redacted] (1000, 5, 2014/06/09) */ Thank you for taking the time to let us know of your concern. Our records show that you had signed up for our services on April 5, 2011 and it was at this time that our representative advised to you that our services do continue from... season to season. It is also noted on all invoices that have been left at your property from 2011 to 2013 as well as on all pre-pay letters that are mailed as well as e-mailed to you. We are sorry to hear that you were not aware of this. In order to resolve the matter, we will waive the current balance of $77.56 currently owing on the account. We do hope that you consider us someday in the future to use us as your lawn care provider once again.
Initial Business Response / [redacted] (1000, 5, 2014/12/24) */ Hi [redacted] , Thank you for taking the time to let us know of your concernWe are sorry to hear that you have had problems regarding the billing on your accountWe reviewed your account and were not able to locate a cancellation of the service prior to the April 9th fertilizer and pre-emergent that was applied to your propertyWe certainly do not want to apply any products to anyone's lawn without their approvalOf course the charges have been removed off your account and we will ensure that you do not receive any further calls about the balance or marketing Please accept our apologies for any inconvenience this may have caused Thank you and we hope you have a happy holiday! Final Business Response / [redacted] (1000, 8, 2015/01/05) */ Hello there was no record of you calling into cancel our service prior to the seasonYour service autorenewed like all customers service does and was that is why the application was done on your propertyTo cancel service we simply ask that you call customer service where all calls are recorded and documented to ensure that the correct process is done for each account and this is were I feel you have failed to cancel correctlyRegardless the account is full cancelled and there is a balance on the accountYou do NOT have any outstanding balance with DrGreen
I cancelled their bad service by calling them, and yet the kept spraying my lawn I kept calling them over and over again, but they kept returningEventually, they stopped and threatened to submit their bill to a recredit recovery agency or even take the claim to a small claims court for services that I did not wantThis is fraud and dishonest business practice
Thank you for your reply We did double check with the accounting department and the check was prepared on September 1, (check #***) and was placed in the mail September 5, I am sorry for the delay, the check does come from our Canadian office and sometimes can take a little longer in the mail We are happy to follow up with you in a couple of days to make sure that you have received the check in the mail Again, we are sorry for the delay and if you have any questions just give us a call Thank youKind Regards, Doctor Green Services
Thank you for letting us know about your concerns, we have reviewed your account with Doctor Green Services from the season We are sorry if there was any misunderstanding with the services that we were going to be providing to your tree and shrubs this season We are showing on your file that you had ordered applications for this year; the first treatment was a insect and disease spray and the second visit would be a deep root fertilizer The deep root fertilizer that we apply normally not completed until the leaves on the trees have fallen, which is why we have not come by the property to complete that for you yet We are not showing that there was a request to send a supervisor over to the property to have a look at the treesWe are extremely sorry about that but we can make sure that we have someone come by and a
s the trees and see what the issue is that you are seeing Please let us know if we can move forward with this and have the gentleman come by the property If you would like to discuss this further you can call us toll free at: [redacted] Thank you and we hope that we can continue working together Kind Regards, Doctor Green Services
Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Thank you for taking the time to let us know of your concernOur records show that you had signed up for our Services on June 13, At this time you were advised that our services do continue from season to season and for a change in service to call our officeWe are sorry to hear that you did not know that we were coming back out this seasonYou had mentioned that there was nothing mentioned on your pre-pay letters about the service continuing the following year however that is the purpose of the letter, to remind our active customers that the account is still active and that services would be resuming in the springAgain, we are sorry to hear that you had missed that In order to resolve the matter amicably we will waive the current balance of $owing on your account If you are interested in using a lawn care company in the future we do hope that you keep us in mind and give us another opportunity to service your property Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, We apologize that you received services that you did not wantWe are a continual service company and we continue to come out unless we are notifiedWe apologize that you were unaware of this policyFor this fact, we are removing the balance that is on the account so that it is clearedAgain, we apologize for the inconvenience and the situation at hand and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for correcting this issue
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com At this time this issue has been brought to my attention and the President of the companies attentionWe will be sending out [redacted] W who is the production manager for your area who will discuss a plan for this propertyI will continuously update these notes until this matter is fully resolved with a far solution to this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) After over a week of dealing with the very unprofessional "president" of the company, we have ultimately gotten no whereHe sent out a "supervisor" to our look at our lawn who basically told us our lawn isn't dead and that he could bring it back...the point isn't to wait months or even years to see if the lawn will come back, DrGreen killed it and they need to fix it back to how it should look in May in [redacted] like everyone elses lawn looksThe president [redacted] called me after [redacted] came out and essentially said [redacted] said your lawn isn't dead,to which I told him he hadn't seen it and I welcomed him to come meet with my us on my propertyHe proceeded to ARGUE with us on the phone telling us we are unreasonable and our lawn doesn't need to be re-soddedHe then said he would come out Friday, then called back and said he would come out on Tuesday May I let him know he could meet us at 3pm but he was NOT permitted on our property unless we were presentI received a phone call from my neighbor who said he was at my house walking my lawn at 12:30, WITHOUT MY PERMISSION, and trespassingHe rang my neighbors doorbell to see what other information he might could get before he was going to meet with me at 3, VERY UNPROFESSIONAL FOR THE PRESIDENT OF THE COMPANY! Not only did he trespass on my property after I told him not to, he then brings my neighbor into all of thisWhen I arrive at 3:to meet with him, he begins the conversation asking me about my neighbors yard and why their yard looks bad, trying to imply my yard has something to do with theirsTHIS IS NOT ABOUT MY NEIGHBORS LAWN, THIS IS ABOUT MY LAWN THAT I PAID FOR DR GREEN TO FERTILIZE AND THEN THEY IN TURN KILLED IT.He basically talked about my neighbors lawn the whole time he was here implying that it had something to do with mine and it could have run down hill and gotten into my lawnUnbelievable, so then we go in the backyard, which is worse than the front yard, my neighbors back yard is perfectly fine, there is a fence in between our property so the wind couldn't have sprayed the toxic chemicals dr green sprayed on my yard into my neighborsHe said he could see dead areas and would get back to me the following day with a solution.He also implied that we could have sprayed round up on our own yard to kill itWhat homeowner is going to spray round up on their own yard to kill it, who is looking for a nice lawn?!? I informed him that an acceptable solution is not them seeing if they can spray stuff on the lawn and waiting and seeing if it will come back in monthsHe was ABSOLUTELY the most unprofessional person I have ever dealt withHe rings my neighbors doorbell when they have a new baby sign in their front yard that they just brought a baby home from the hospital and then he tries to start an argument with my neighbor on my property where he has already trespassedYou cant make this stuff up! I receive an email from [redacted] yesterday with his solution, which is basically NOT a solutionHe blamed the way my lawn is on my neighbors, which again, HAS NOTHING TO DO WITH MY LAWNIt was obvious when he came to trespass on my property before our meeting he was trying to get info to build his story to deflect blame on something completely irrelevantHe then states that on the date of service he checked the guy who sprayed batch of chemicals and there were other houses sprayed on that same exact day that were all fineWhich is COMPLETELY in accurate for many reasonsThey came back to re-spray for a certain type of weed, poa annuaSo I find it hard to believe everyone else he sprayed that same day was specifically for that weed.We were told by [redacted] who sprayed our lawn that he mixed the batch strong specifically for this weedSecond of all, if he checked the batch on the 25th, and the GPS of the drivers location on the 25th, thats great and all but the guy came and resprayed our lawn on the 24th NOT the 25th, so his whole response is based on the 25th which doesn't apply to my situation and gives them absolutely no merit hereAgain, the most unprofessional "business" I have ever worked withNo wonder all of their reviews on yelp say the exact same thing I have to say and there are over of themThe president of a business should never come to a paying customers house and blame them and make up tons of lies and excuses, ask us to take down negative reviews and expect everything to be okSo very unprofessionalGive us our money back and make the situation rightTHEIR RESPONSE IS COMPLETELY UNACCEPTABLE TO US Final Business Response / [redacted] (4000, 15, 2015/05/21) */ This is going through a legal matter and our lawyers are working with their lawyers to get this settledWe have responded to it and at this time there is nothing else the Revdex.com can do Final Consumer Response / [redacted] (2000, 20, 2015/05/28) */ Fwd: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) messages [redacted] Thu, May 28, at 9:AM To: [redacted] @chicago.Revdex.com.org [redacted] , We have reached an amicable agreement with the company involved in this dispute and would like to make that clear with the Revdex.comHow can we go about doing that and receive confirmation from the Revdex.com to the company that we did such an action thanks, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr***, We do apologize for the delay in your refundIt is being processed today, so it will reflect your accounts within the next couple of business daysOnce it is processed, we will be able to give you a reference number for your recordsAgain, we apologize for the inconvenience and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, I do apologize for the situation that had happenedI did not see the previous cancellation in fall of 2014; however, you did cancel in April and were told that the balance would be clearedI apologize for that not having happened previously and I have already cleared the balance that was on the accountI do value your business and I do sincerely apologize for the situation that has happened Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank-you for the quick response and resolutionI appreciate it and will once again consider using the service in the future
Initial Business Response / [redacted] (1000, 5, 2014/04/11) */ Thank you for taking the time to let us know of your concernOur records show that you had originally signed up for our services on June 18, and it was at this time that we had explained that our services do continue from season to season, so if you need to make any changes to your account, we would just need a call into Customer Service to make those changesIn we visited your property on April and the we received a call that same day to cancel the account Based on our review, we have found that the services were reactivated on January 15, when Mr [redacted] spoke with one of our sales representativesThe first application of fertilizer with pre-emergent crabgrass control was applied on your property on April 11, as per the agreement made in January We do apologize if you were not aware that the services had been re-ordered however you have recently spoken with a representative in our office and we have agreed that we will not bill you for the service provided although it was a highly beneficial service If you are interested in lawn care in the future, we would be more than happy to help you Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Interesting feedback, as I also called customer service today and they indicated that my record said service had been cancelledI also talked to my husband who indicated he told Dr Green that WE WERE NOT interested in your servicesI would suggest you start recording the calls of your sales people as they seem to be signing up clients who have no interest in your services If I had to file a complaint with the Revdex.com last year what made you think I would have interest in your services this year? I have no interest in the unethical practices of DrGreenPlease remove my name and number from all your databases and do not ever contact us again Consumer Response / [redacted] (3000, 12, 2014/08/05) */ 7/18/ I filed a claim with the Revdex.com back in May after DrGreen came out without authorization and sprayed my lawnDrGreen resolved the initial complaint by indicating I would not be charged for the service I am now receiving calls daily and bills in the mail from DrGreen once again trying to charge me for the service that they were not authorized to performThis is becoming harassment and I want the calls and bills to stop immediatelyI'm tired of sending in letters with the bill indicating why I am not paying as well as explaining this to each and everyone person who calls to collect the billClearly this company doesn't know how to operate a business if they can't even do what they promised to do in the first place Fw: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) message [redacted] Tue, Jul 29, at 9:AM Reply-To: [redacted] To: " [redacted] @chicago.Revdex.com.org" Dear Ms [redacted] I have continued to receive calls from the company, but they have not resolved the matter, despite the fact I repeat the story to them every time they callThey mention they will make note of it on my file, and then someone else calls the next day and claims to have no information about my account Thank you, [redacted] I want this debt to be cleared from my account, I want to stop receiving bills and ALL phone calls from DrGreen to try and collect payment Business Response / [redacted] (4000, 13, 2014/08/05) */ 8/4/ Thank you for taking the time to let us know of your concernWe have reviewed the account and found that we had agreed to remove the charge for the first fertilizer and pre-emergent that was applied to your property on April 11, We are showing that the request to remove the charges had been made but the adjustment was notPlease accept our apologies for this error but we have removed this charge off of your account effective August 4, If you would like a zero balance statement sent to you, please feel free to give us a call Thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We apologize about the delay in the refundIt is in the process of being put back on the credit cardOur office will call you to follow up with a reference number after it has been completedAgain, we apologize about any delay in the return Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled my account in AprilI have a copy of an "invoice" for the credit of $and I dont' understand why I have not received my money back Also, I requested my money be refunded to my Visa, not the Mastercard I originally paid with and I can not get a straight answer out of anyone as to how it will be refundedI would rather it come in a form of a check to avoid any further delaysI don't understand why there are NEVER any managers avaiable to talk on calls and why nothing can ever be resolved over the phone with your companyI have wasted hours of my time calling in on just this issue, but there have been many more iwth your companyDrGreen is a horrible companyThey do not do what they say the will do, they blatantly ignore the customer requests, they do not communicate between departments - I just got a call this week from someone in your company asking why we're not on the route anymore!! YOU ARE BY NO MEANS AT ALL CUSTOMER SERVICE FOCUSEDI will never ever do business with you again and I will vehemently advise others not do so as well because my experience with you has been beyond HORRIBLE There is absolutely NO REASON why you cant' send me my money TODAY and no excuse for why it has not already been done Final Business Response / [redacted] (4000, 9, 2015/06/16) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com [redacted] , We apologize about the delay in getting you your refund; however, your refund was processed on June 15, in the amount of $It generally takes a few days for it to show up on your account, but it has been refundedIt was put back on the Visa and the reference number is as follows: [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do see the credit applied back to my credit card billMy refund has been received
Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ Thank you for taking the time to let us know of your concernOur records show that you had ordered the fall aeration on July 20, with one of our sales representativesAt this time since there was still services to be completed, our sales representative would not have been able to make those changesAlso, our sales representatives do not have the authorization to cancel any accountsThis change needs to be made through Customer Service by the customer calling in to advise us of the changes Based on our notes, we were contacted on April 2, after an application of fertilizer and pre-emergent was applied to your property earlier that dayHad we in Customer Service known that you did not require the services by calling us, we would not have sent out a technician out to service your property Since a highly beneficial application was applied to your property before we knew that you had decided not to use DrGreen Services we would not be able to refund the charge of $as this service was applied to your property while the account was still active If you would be willing to go over any problems you may have experienced with us and give us another opportunity to service your lawn in the future, we would be more than happy to give you a great deal on the services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I was first contacted by their company about providing services I told them that I wanted a call before each service to make sure that I did not have something that needed to be done to the lawn before they came such as mowing or rakingI had cancelled a previous service for not calling ahead and I told DrGreene's representative thisThey came at least three times without calling and I would call and complain each timeEach time they would say that a noted had been put into my file and that it wouldn't happen againI know that I did receive a message on my answering machine for the last two applicationsIf they had called before doing the recent application, as I had instructed them from the beginning, then I would have been able to tell them ahead of time that I considered my account cancelledI know I told the person who contacted about aeration, and at least two other people that called about additional services, that I wanted to cancel my accountNot one of them informed me that I needed to talk to customer serviceSo with three different employees from their company being told my service was cancelled and most importantly, setting the cancellation aside, because they didn't bother to do the call ahead, which I told them was a condition of them doing service, I still don't believe I should pay for the service because they shouldn't have done the application without calling first Final Business Response / [redacted] (4000, 9, 2014/04/09) */ Thank you very much for respondingWe are sorry that you did not receive your notification the day before the service was completedWe can understand the frustration when you thought your account was cancelled and then we came for a serviceSince this application would have needed to be done (whether DrGreen Services did it or you did it yourself, we would be willing to split the bill and refund you $ Please let us know if this is something that we can do to settle the matter
Initial Business Response / [redacted] (1000, 6, 2015/10/02) */ Contact Name and Title: Mark [redacted] Sales Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Mrs [redacted] , I am sorry for the delay on getting you the rest of your refundYour refund has been processed and is back on your credit card
Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ Hi [redacted] , Thank you for taking the time to let us know of your concernWe reviewed the call into our office on October 4, Mrs [redacted] had called into our office and requested to have the account cancelled and our representative had offered a free re-spray of the weed control as well as a nuisance pest control applicationMrs [redacted] accepted this offer so the account was not cancelled on this date Our next call into the office was on April 16, after the first fertilizer was applied and the representative you spoke with offered our Dare to Compare policy because we will match and beat any of our competitor's price by 10% of the difference for the same servicesAt this time Mrs [redacted] accepted this offer and the account was held until April 30, while she shopped around Our next call into the office was on May 29, after two applications of fertilizer, weed control and pre-emergent crabgrass control was applied to the property At this time the account should have been cancelled and no future applications should have been applied so we have removed the charge for the treatments completed after this conversationThis leaves a balance of $which includes the first two applications applied while the account was active and interest charges In order to resolve this matter amicably, we are willing to reduce the balance to $if paid by October 31, Thank you, and we will await your response Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) DrGreen is once again changing their storyI never agreed to a continue the service on October of DrGreen has conveniently left out the conversation with Julie on Decwhere we confirmed the cancellation of this account ONCE AGAIN so no service call should have ever been made in AprilWhen we spoke to [redacted] in April, she stated that my cancelled account would be returned to a zero balance but that she would like for me to do some comparison pricing and if I found something cheaper to call her back and the price would be matched and a NEW service contract would beginAt that time it was confirmed that the account was in fact cancelled, had a zero balance and that no other services would be performed unless we called back requesting the service after any price comparison shopping was doneWe never called back because we didn't want their service even if they were going to do the price match and yet they still sent someone out to spray in MayIf we agree to anything that would be to pay for ONE and only one $application and that is for the possible misunderstanding back in April of where I agreed to comparison shop to find a cheaper price for the same serviceI told them IF I did find a cheaper price that I MIGHT give them a call back and possibly give DrGreen Services the opportunity to match the price but we didn't want any of their services regardless if we found something cheaper which is why we never called backAt that time DrGreen conveniently took it upon themselves to reactivate an account that was cancelled in October of and cancellation confirmed again in December of only to start creating a bill for unrequested and unwanted services Final Business Response / [redacted] (4000, 9, 2014/10/20) */ Thank you for taking the time to respondWe are not sure where the miscommunication is coming from as we did review the call on October 4, and it was agreed that the account would remain activeIf you would like to listen to the call, we would be more than happy to play it for youWe were not able to locate the call on April 16, as you did not call us from the phone number that we have on fileIn order to resolve this matter amicably, we are willing to reduce the balance from $to $which is the cost of the first application of fertilizer and pre-emergent that was applied to your property on April 16, after the discussion on October 4, where it was not discussed that the account would be closedThis settlement payment would be due by November 10, Please let us know if you feel that this is a reasonable settlement, as we do as there was beneficial treatments applied to your lawn before we were made aware that you had chosen not to use our services for the season
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr [redacted] , We do apologize about the current inconvenienceWe certainly don't want to treat someone's home unless they want us toYour account has been cancelled and after looking into the account we have removed the balance on the account bringing it currentAgain, we apologize for the inconvenience and do value your business
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com ***, we went above and beyond for you and your property but I believe that you had the wrong expectations and and understanding on how lawn care worksWe did several processes free of charge that were not owed to youYou did not pay for several application that you DID orderAt this point I am going to clear the balance which in turn will stop the collection call and that will be the resolution
Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com At this time your account is fully cancelled out and you will not receive any further treatmentsI have also removed the balance from this account which will bring the balance to
Mr. [redacted] 's account has been cancelled and the bill has been written off. I would like to work for the [redacted] 's in the future and they can reach me directly at [redacted] .ThanksMark
The [redacted] signed up for our Tree & Shrub program in June of and prepaid for those services which lasted through December of When they signed up they were told that the services auto-renew from season to season and if they would like to make changes or cancel that they needed to call in and make those changesThat is also stated on every invoice they received last season and on the letters we sent out reminding our customers that the season was about to start and if they wished to make changes to please call usThe times the [redacted] called us were to Sign up for services, ask about when the next service was going to be coming out and finally in April to cancel after we had begun services this season.The account is cancelled and I am writing off the bill for the services performed in
Initial Business Response / [redacted] (1000, 5, 2014/06/09) */ Thank you for taking the time to let us know of your concern. Our records show that you had signed up for our services on April 5, 2011 and it was at this time that our representative advised to you that our services do continue from... season to season. It is also noted on all invoices that have been left at your property from 2011 to 2013 as well as on all pre-pay letters that are mailed as well as e-mailed to you. We are sorry to hear that you were not aware of this. In order to resolve the matter, we will waive the current balance of $77.56 currently owing on the account. We do hope that you consider us someday in the future to use us as your lawn care provider once again.