Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just a point of clarification, I didn't say the technician was at my property for minutes, I said I received an email within minutes after he left without talking to my wife Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ Thank you for taking the time to let us know of your concernOur records show that you had signed up for our services on April 17, and it was at this time that we had let you know that our services do continue from year to yearIn case you had forgotten, we also put this on all work orders that were left at your house in 2013, all statements that had been mailed as well as e-mailed to you, and on all pre-pay letters that had been mailed and e-mailed to you in our off seasonThese letters specifically remind you that you were still active and scheduled to receive services for the upcoming season Had we known that you had decided not to use our services this year, we would not have provided the service for youOur records show that we had visited your property on three occasions this season (April 17, 2014, May 14, and on June 9, 2014)As soon as we received your call into our office on June 9, we cancelled your service right away In order to resolve this matter amicably, we are willing to reduce your current balance of $to $(due July 21, 2014) Please let us know if this is something that we can do to settle as the three treatments of fertilizer, weed control and pre-emergents were still beneficial treatments to your lawn
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We do apologize about the miscommunicationWe certainly do not want to be treating someone's home that does not want our services; your account is cancelled and we will no longer be servicing your home We apologize that it was not properly conveyed to you that we are a continual service companyThis means that we continue to come out year to year, unless notified otherwise, for our customer's convenienceAs this was not what you wanted, we apologizeThe account is now at a zero balance, so there is nothing to be owedWe again apologize for the miscommunication Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) While the miscommunication spanned many months we appreciate the apology and the resolutionThank you
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We do apologize about the delay in your refundIt has been submitted and we are processing it today You will see it show back on your card within a couple of business daysIf you would like, we could provide you with a reference number for your records after it is processedAgain, we apologize in the delay and do value your business
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, I apologize for the situation that has occurredWe did not have previous notes regarding you declining to renew services; however, our cancellation policy is to call in to customer service to cancelWe do not allow our technicians to cancel accountsThe balance has now been cleared and I have removed your contact informationAgain, I sincerely apologize for this having happened and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as they agree to delete my invoices, I am done with themThanks for your help
Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, We do apologize for the inconvenience with the situation that has come aboutWe apologize, but we do not provide refunds for services renderedOur services are scheduled as a program to get the lawn in ideal conditionIt is a process that does take time; it takes more than two applications to change the status of the lawnIt generally takes up to a full season, if not multiple, to get the lawn into ideal shapeWe apologize if this was not thoroughly explained to you previously
The [redacted] s Did prepay for applications on the lawn in We actually performed fertilizations on the lawn, one was free A free grub control application was providedA free insect control was provided, and a free nuisance pest application was providedFree aerations were offered to new customers that prepaid for applications$would have been the correct prepay for all of the services that we did provide last season and $was what was paidI am writing off the $charge from this years treatment although there are no requests to cancel the account in either the off season or last year
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com Hi ***, I will be out today to address this issue and I will call you prior to arrange a timeI will make sure that this is address asap and I am sorry for the current delayThis matter is my main focus on getting resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company GM called me the next morning and visited my property to evaluate the issuesThey offered to repair all the damage Will keep this complain open until everything is resolved and will update with the progress Final Consumer Response / [redacted] (3000, 17, 2015/06/03) */ It's been two weeks since the last contact from Doctor Green and nothing has happenedI called times trying to get a commit date from them but so far no luckTheir customer service analyst cannot commit to anything and will not escalate to the managementI asked twice for a call back from their supervisor or manager but it never happened Final Business Response / [redacted] (4000, 20, 2015/06/09) */ Contact Name and Title: [redacted] D [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com We are actively working with this customer to resolve the issue
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, We apologize that the account was not cancelled at the time you had initially cancelledIt is now in fact cancelled and we are removing the balance from the account so there is nothing owedWe apologize for the situation that has occurred and we do value your business Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, I finally got something in writing which is what I wanted all alongBUT, I do not trust these peopleI also want something in writing that they HAVE NOT nor WILL they place anything on my credit reportIf I only would have looked at the reviews online at YELP before hand I would have known about Dr Green LawnIn fact, most of the reviews tell the same problems I had!! Why can't you (BB) list all the complaints you have received on them so others know? Thank YOU>
Thank you for taking the time and writing to us with regards to your concerns, we have reviewed your account with Doctor Green Services in the season After looking into your account further, we are showing that we received a phone call into the office on August 10, requesting the account to be closed down At this time, the account was closed as per your request as you informed us that you have prepaid another company We had completed applications on the property (May 18, 2017; June 5, 2017; and June 15, 2017), the payment that you did make of $only covered a portion of the services completedWith the services that you ordered, we do offer additional retreats as needed between the regular services With the information we are showing, when you called in about the weeds your next application was going to be completed shortly (which included weed control) We would have liked the opportunity to continue working with you this season and make sure that you are seeing the results in the lawn The outstanding balance on your account today is $ Doctor Green Services would like to resolve this amicably with you and would like to offer to settle the balance at half, this would bring the outstanding balance to $ If you have any questions or concerns please call us toll free at: 1-800-465-and we will be happy to discuss this further Thank you.Kind Regards, Doctor Green Services
I HAVE HAD A LOT OF ISSUES SINCE THE SUMMER OF I BOUGHT SESSIONS FROM A [redacted] TO TREAT MY LAWN AND IT WAS A COMPLETE WASTE OF MONEYI HAVE CAMERAS ON MY HOUSE AND WATCHED THEM TIME AND TIME AGAIN COME OVER AND SPEND ABOUT MINUTES ON MY ENTIRE LAWN FRONT, BACK AND SIDEAND I HAVE A BIG YARD WITH A CORNER LOT! THEY DIDN'T EVEN TOUCH A THIRD OF IT!!! I COMPLAINED AND THEY CAME BACK OUT ONE TIME AND PRETTY MUCH DID THE SAME THING! I GAVE UP! THEN JUST YESTERDAY 2/17/THEY CAME TO MY HOUSE AND DID A "TREATMENT" THEN PUT A BILL ON MY DOOR FOR $61.70!! I NEVER ASKED FOR THIS SERVICE THEY TOOK IT UPON THEMSELVES AND DECIDED TO "TREAT" MY LAWN!! I PAID FOR THE SESSIONS LAST YEAR AND THAT'S IT!!! I WOULD TELL ANYONE WHO'S INTERESTED TO STEER CLEAR AND AVOID DR GREEN!!!!! HORRIBLE!
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr [redacted] , We do apologize for the inconvenienceWe have looked into the account and do see that it was cancelledWe are a continual service company; this means that otherwise notified we continue to service your propertyWe apologize that it was not conveyed at the time you had paid your bill that you wanted to discontinue servicesWe have now brought the account to a zero balance so that there is nothing owedAgain, we apologize for the inconvenience and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just a point of clarification, I didn't say the technician was at my property for minutes, I said I received an email within minutes after he left without talking to my wife Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ Thank you for taking the time to let us know of your concernOur records show that you had signed up for our services on April 17, and it was at this time that we had let you know that our services do continue from year to yearIn case you had forgotten, we also put this on all work orders that were left at your house in 2013, all statements that had been mailed as well as e-mailed to you, and on all pre-pay letters that had been mailed and e-mailed to you in our off seasonThese letters specifically remind you that you were still active and scheduled to receive services for the upcoming season Had we known that you had decided not to use our services this year, we would not have provided the service for youOur records show that we had visited your property on three occasions this season (April 17, 2014, May 14, and on June 9, 2014)As soon as we received your call into our office on June 9, we cancelled your service right away In order to resolve this matter amicably, we are willing to reduce your current balance of $to $(due July 21, 2014) Please let us know if this is something that we can do to settle as the three treatments of fertilizer, weed control and pre-emergents were still beneficial treatments to your lawn
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We do apologize about the miscommunicationWe certainly do not want to be treating someone's home that does not want our services; your account is cancelled and we will no longer be servicing your home We apologize that it was not properly conveyed to you that we are a continual service companyThis means that we continue to come out year to year, unless notified otherwise, for our customer's convenienceAs this was not what you wanted, we apologizeThe account is now at a zero balance, so there is nothing to be owedWe again apologize for the miscommunication Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) While the miscommunication spanned many months we appreciate the apology and the resolutionThank you
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We do apologize about the delay in your refundIt has been submitted and we are processing it today You will see it show back on your card within a couple of business daysIf you would like, we could provide you with a reference number for your records after it is processedAgain, we apologize in the delay and do value your business
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, I apologize for the situation that has occurredWe did not have previous notes regarding you declining to renew services; however, our cancellation policy is to call in to customer service to cancelWe do not allow our technicians to cancel accountsThe balance has now been cleared and I have removed your contact informationAgain, I sincerely apologize for this having happened and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as they agree to delete my invoices, I am done with themThanks for your help
Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, We do apologize for the inconvenience with the situation that has come aboutWe apologize, but we do not provide refunds for services renderedOur services are scheduled as a program to get the lawn in ideal conditionIt is a process that does take time; it takes more than two applications to change the status of the lawnIt generally takes up to a full season, if not multiple, to get the lawn into ideal shapeWe apologize if this was not thoroughly explained to you previously
The [redacted] s Did prepay for applications on the lawn in We actually performed fertilizations on the lawn, one was free A free grub control application was providedA free insect control was provided, and a free nuisance pest application was providedFree aerations were offered to new customers that prepaid for applications$would have been the correct prepay for all of the services that we did provide last season and $was what was paidI am writing off the $charge from this years treatment although there are no requests to cancel the account in either the off season or last year
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com Hi ***, I will be out today to address this issue and I will call you prior to arrange a timeI will make sure that this is address asap and I am sorry for the current delayThis matter is my main focus on getting resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company GM called me the next morning and visited my property to evaluate the issuesThey offered to repair all the damage Will keep this complain open until everything is resolved and will update with the progress Final Consumer Response / [redacted] (3000, 17, 2015/06/03) */ It's been two weeks since the last contact from Doctor Green and nothing has happenedI called times trying to get a commit date from them but so far no luckTheir customer service analyst cannot commit to anything and will not escalate to the managementI asked twice for a call back from their supervisor or manager but it never happened Final Business Response / [redacted] (4000, 20, 2015/06/09) */ Contact Name and Title: [redacted] D [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com We are actively working with this customer to resolve the issue
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, We apologize that the account was not cancelled at the time you had initially cancelledIt is now in fact cancelled and we are removing the balance from the account so there is nothing owedWe apologize for the situation that has occurred and we do value your business Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, I finally got something in writing which is what I wanted all alongBUT, I do not trust these peopleI also want something in writing that they HAVE NOT nor WILL they place anything on my credit reportIf I only would have looked at the reviews online at YELP before hand I would have known about Dr Green LawnIn fact, most of the reviews tell the same problems I had!! Why can't you (BB) list all the complaints you have received on them so others know? Thank YOU>
Thank you for taking the time and writing to us with regards to your concerns, we have reviewed your account with Doctor Green Services in the season After looking into your account further, we are showing that we received a phone call into the office on August 10, requesting the account to be closed down At this time, the account was closed as per your request as you informed us that you have prepaid another company We had completed applications on the property (May 18, 2017; June 5, 2017; and June 15, 2017), the payment that you did make of $only covered a portion of the services completedWith the services that you ordered, we do offer additional retreats as needed between the regular services With the information we are showing, when you called in about the weeds your next application was going to be completed shortly (which included weed control) We would have liked the opportunity to continue working with you this season and make sure that you are seeing the results in the lawn The outstanding balance on your account today is $ Doctor Green Services would like to resolve this amicably with you and would like to offer to settle the balance at half, this would bring the outstanding balance to $ If you have any questions or concerns please call us toll free at: 1-800-465-and we will be happy to discuss this further Thank you.Kind Regards, Doctor Green Services
I HAVE HAD A LOT OF ISSUES SINCE THE SUMMER OF I BOUGHT SESSIONS FROM A [redacted] TO TREAT MY LAWN AND IT WAS A COMPLETE WASTE OF MONEYI HAVE CAMERAS ON MY HOUSE AND WATCHED THEM TIME AND TIME AGAIN COME OVER AND SPEND ABOUT MINUTES ON MY ENTIRE LAWN FRONT, BACK AND SIDEAND I HAVE A BIG YARD WITH A CORNER LOT! THEY DIDN'T EVEN TOUCH A THIRD OF IT!!! I COMPLAINED AND THEY CAME BACK OUT ONE TIME AND PRETTY MUCH DID THE SAME THING! I GAVE UP! THEN JUST YESTERDAY 2/17/THEY CAME TO MY HOUSE AND DID A "TREATMENT" THEN PUT A BILL ON MY DOOR FOR $61.70!! I NEVER ASKED FOR THIS SERVICE THEY TOOK IT UPON THEMSELVES AND DECIDED TO "TREAT" MY LAWN!! I PAID FOR THE SESSIONS LAST YEAR AND THAT'S IT!!! I WOULD TELL ANYONE WHO'S INTERESTED TO STEER CLEAR AND AVOID DR GREEN!!!!! HORRIBLE!
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr [redacted] , We do apologize for the inconvenienceWe have looked into the account and do see that it was cancelledWe are a continual service company; this means that otherwise notified we continue to service your propertyWe apologize that it was not conveyed at the time you had paid your bill that you wanted to discontinue servicesWe have now brought the account to a zero balance so that there is nothing owedAgain, we apologize for the inconvenience and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)