[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In the future, I hope this miscommunication does not happen again for other consumers or potential consumers
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have investigated the complaint from Ms.***, and have found her order was placed on July 3, 2014. One of the items was on backorder - the gloves were received by us on 7/27/and shipped to her the next day. She has confirmed receipt of that item.I have also found that
for a totally different reason, the balance of her order was never shipped. I have issued a new order, and will have that order shipped via *** ***, 2nd day air. The order should be delivered to her on Monday, August 11, 2014.I apologize for the inconvenience that we have caused Ms.***. We do try very hard to process each and every order correctly, but it certainly appears that this one slipped through the cracks.If I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order Services
I received and investigated the complaint from Ms***, and want to apologize for the inconvenience that we have caused us. I have been unable to locate the return, but do see that it was delivered to our return processing facility. I have issued two credits to her credit card, one
for $for the boots, and another for the $for the express shipping that was originally requested
We do try very hard to process all orders and returns accurately, but in this case it is an oversite on our part. Again, I am sorry, and if I can be of any further assistance, please contact me directly
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have received and investigated the complaint from Ms***. I have listened to the phone calls of the customer that placed the orders and found that Ms*** is correct. The customer that called has a very similar name and our agent choose the wrong number. I have
written off the entire balance and commented her account that the debt was not hers. The credit to the account will be processed today. I apologize for the inconvenience that we have caused Ms***
If I can be of any further assistance, please contact me directly
s
I have investigated the complaint from Ms*** and have found that the balance is from an order that was placed in April of 2014. Our tracking information shows that the order was delivered on April 30, 2014.We did not hear from this customer until August 8, telling us that
the package had not been receivedAt that time she was told that we must be notified of a lost package within days of shipping and since that had not been done, she would be responsible for payment of the order. She placed another order on May 11, and this order was also not claimed as not received. Since it was less than days, credit was given immediately.As a courtesy I have issued a credit today for the balance due which did include late fees and finance charges, when processed the balance on the account will be $0.00, but the account will remain closed.I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order Services?
Mr*** mailed in an order for our item #*** Instant 911, which was processed on August 1, 2016, the order was submitted, using his house credit account. Unfortunately, the manufacturer relayed to us on the same day that he could not supply us with the item. We sent all
customers who ordered the Instant a letter stating that on August 2, 2016. He was not charged for the item.Mr*** faxed me a copy of this letter late last night. We truly wish that we could supply all of our customers, but we simply cannotI apologize for any inconvenience that we have causedSincerely,
Pat ***
Director of Order Services
Complaint: ***
I am rejecting this response because:
I have lived at the same address for years! Also they mail me the catalogue to my address with no problems.
here's a catalogue I received only yesterday with the same credit gurantee
Regards,
*** ***
I have received and investigated the complaint from Ms***. I found that she placed her order with us on June 26,2016. Our item *** with the cost of $9.99, was returned and the return was processed on 7/22/16. Ms*** used the return label which was attached to our
packing slip to send back the item. This label clearly shows that is printed for the customers convenience, and a charge of $will be deducted from the refund amount. Our procedure it to waive this fee for damaged or defected merchandise, not for exchanges.When Ms*** called to ask about the refund only being $2.00, this was explained. As a courtesy to the customer the return label fee was credited to her account, on July 30, 2016, bringing the total refund to $If I can be of any further assistance, please contact me directlySincerely,
*** ***
Director of Order Services
I have received and investigated the complaint from Ms*** regarding our ID Sentinel Alert membership program.Our record show that on January 26, 2015, Ms*** was offered and accepted a trial membership in this program. This offer was made by one of our customer service
representatives following an order she placed with our DrLeonards' catalog.ID Sentinel Alert offers members identity theft protection that includes monitoring hundreds of financial institutions, insurance groups, cell phone details and property records. The three credit bureaus are also monitored for suspicious activity. In addition, this program provides 24-hour Roadside Assistance to its members. The cost of this membership, which is billed monthly, is $for the first month, and then $until the customer chooses to cancel. This information, along with specific information on how to cancel the membership is explained when the membership is offered and is also included in the membership materials mailed after acceptance.We did review the call and Ms***'s verbal agreement to try the membership was "Ok yes".DrLeonard's has a satisfaction guarantee policy on all products including ID Sentinel Alert. Since this letter has put us on notice that Ms***'s is not satisfied, we have canceled the membership and issued a full refund in the amount of $6.99.I am sorry for any inconvenience we have caused this customer
In investigating this complaint, I am unable to find any orders for this customer, under the name of *** ***. I therefore am unable to help him
Sincerely,
*** ***
Director of Order Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our records show that the order was placed November 6, and shipped on November 10th. We did receive the bedspread back on December 02, and processed the return. The original price of the bedspread was $69.99. In returning the item* *** ***, used our "Smart Return
Label" that was attached to her packing slip. The use of this label has a cost of $which is deducted from the price of the article returned. This information is clearly printed on the return form and on the label. A credit for $was applied to her Visa Card on 12/2/15. If I can be of any further assistance, please contact me directlySincerely,
*** ***
Director of Order Services
***
I apologize for the inconvenience we have caused, and although our records show that *** *** called us on December 2, and we have marked him as not wishing our catalogs, it was likely that one was already in the mailI have added him to our Hot List for immediate
removal this morning. He should not receive any further catalogs.If I can be of any further assistance, please contact me directly*** ***
Director of Order Services
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** *** I need for you all to let carol wright and dr.learond and I need the exct order date when I bought the obrit trim and all send me the information thank you
I ordered a zipper front long velour robe from DrLeonard's in early December The check I mailed to them cleared my bank on Dec14, in the amount of
$ The robe was to be a late Christmas gift for a member of my familyIt's now
been weeks and I have not received the robeI phoned DrLeonard's yesterday
and they said I still owed them $for handling, which I know I included in my payment; however because of all the hassle, I asked them to refund my money and they referred me to Customer Service and they never came on the line to talk to me after minutes of waiting So I phoned back and asked for Customer Service, they told me I would have a minute wait to speak to someone That was unacceptable and I hung up the phone quite aggravated and upset I just want to report this because I would not recommend anyone to order from this company after my experience with them [DrLeonard's] My name is *** ** *** and I live
in *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In the future, I hope this miscommunication does not happen again for other consumers or potential consumers
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have investigated the complaint from Ms.***, and have found her order was placed on July 3, 2014. One of the items was on backorder - the gloves were received by us on 7/27/and shipped to her the next day. She has confirmed receipt of that item.I have also found that
for a totally different reason, the balance of her order was never shipped. I have issued a new order, and will have that order shipped via *** ***, 2nd day air. The order should be delivered to her on Monday, August 11, 2014.I apologize for the inconvenience that we have caused Ms.***. We do try very hard to process each and every order correctly, but it certainly appears that this one slipped through the cracks.If I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order Services
I received and investigated the complaint from Ms***, and want to apologize for the inconvenience that we have caused us. I have been unable to locate the return, but do see that it was delivered to our return processing facility. I have issued two credits to her credit card, one
for $for the boots, and another for the $for the express shipping that was originally requested
We do try very hard to process all orders and returns accurately, but in this case it is an oversite on our part. Again, I am sorry, and if I can be of any further assistance, please contact me directly
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I do not want this catalog delivered to us It is an excuse to sell pornographic videos and sex machinesI don't even want it in my trash can
I have received and investigated the complaint from Ms***. I have listened to the phone calls of the customer that placed the orders and found that Ms*** is correct. The customer that called has a very similar name and our agent choose the wrong number. I have
written off the entire balance and commented her account that the debt was not hers. The credit to the account will be processed today. I apologize for the inconvenience that we have caused Ms***
If I can be of any further assistance, please contact me directly
s
I have investigated the complaint from Ms*** and have found that the balance is from an order that was placed in April of 2014. Our tracking information shows that the order was delivered on April 30, 2014.We did not hear from this customer until August 8, telling us that
the package had not been receivedAt that time she was told that we must be notified of a lost package within days of shipping and since that had not been done, she would be responsible for payment of the order. She placed another order on May 11, and this order was also not claimed as not received. Since it was less than days, credit was given immediately.As a courtesy I have issued a credit today for the balance due which did include late fees and finance charges, when processed the balance on the account will be $0.00, but the account will remain closed.I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order Services?
Mr*** mailed in an order for our item #*** Instant 911, which was processed on August 1, 2016, the order was submitted, using his house credit account. Unfortunately, the manufacturer relayed to us on the same day that he could not supply us with the item. We sent all
customers who ordered the Instant a letter stating that on August 2, 2016. He was not charged for the item.Mr*** faxed me a copy of this letter late last night. We truly wish that we could supply all of our customers, but we simply cannotI apologize for any inconvenience that we have causedSincerely,
Pat ***
Director of Order Services
Complaint: ***
I am rejecting this response because:
I have lived at the same address for years! Also they mail me the catalogue to my address with no problems.
here's a catalogue I received only yesterday with the same credit gurantee
Regards,
*** ***
I have received and investigated the complaint from Ms***. I found that she placed her order with us on June 26,2016. Our item *** with the cost of $9.99, was returned and the return was processed on 7/22/16. Ms*** used the return label which was attached to our
packing slip to send back the item. This label clearly shows that is printed for the customers convenience, and a charge of $will be deducted from the refund amount. Our procedure it to waive this fee for damaged or defected merchandise, not for exchanges.When Ms*** called to ask about the refund only being $2.00, this was explained. As a courtesy to the customer the return label fee was credited to her account, on July 30, 2016, bringing the total refund to $If I can be of any further assistance, please contact me directlySincerely,
*** ***
Director of Order Services
I have received and investigated the complaint from Ms*** regarding our ID Sentinel Alert membership program.Our record show that on January 26, 2015, Ms*** was offered and accepted a trial membership in this program. This offer was made by one of our customer service
representatives following an order she placed with our DrLeonards' catalog.ID Sentinel Alert offers members identity theft protection that includes monitoring hundreds of financial institutions, insurance groups, cell phone details and property records. The three credit bureaus are also monitored for suspicious activity. In addition, this program provides 24-hour Roadside Assistance to its members. The cost of this membership, which is billed monthly, is $for the first month, and then $until the customer chooses to cancel. This information, along with specific information on how to cancel the membership is explained when the membership is offered and is also included in the membership materials mailed after acceptance.We did review the call and Ms***'s verbal agreement to try the membership was "Ok yes".DrLeonard's has a satisfaction guarantee policy on all products including ID Sentinel Alert. Since this letter has put us on notice that Ms***'s is not satisfied, we have canceled the membership and issued a full refund in the amount of $6.99.I am sorry for any inconvenience we have caused this customer
In investigating this complaint, I am unable to find any orders for this customer, under the name of *** ***. I therefore am unable to help him
Sincerely,
*** ***
Director of Order Services
This is a duplicate complaint - please see response on Complaint #***SincerelyPat N***Director of Order Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our records show that the order was placed November 6, and shipped on November 10th. We did receive the bedspread back on December 02, and processed the return. The original price of the bedspread was $69.99. In returning the item* *** ***, used our "Smart Return
Label" that was attached to her packing slip. The use of this label has a cost of $which is deducted from the price of the article returned. This information is clearly printed on the return form and on the label. A credit for $was applied to her Visa Card on 12/2/15. If I can be of any further assistance, please contact me directlySincerely,
*** ***
Director of Order Services
***
I apologize for the inconvenience we have caused, and although our records show that *** *** called us on December 2, and we have marked him as not wishing our catalogs, it was likely that one was already in the mailI have added him to our Hot List for immediate
removal this morning. He should not receive any further catalogs.If I can be of any further assistance, please contact me directly*** ***
Director of Order Services
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** *** I need for you all to let carol wright and dr.learond and I need the exct order date when I bought the obrit trim and all send me the information thank you
I ordered a zipper front long velour robe from DrLeonard's in early December The check I mailed to them cleared my bank on Dec14, in the amount of
$ The robe was to be a late Christmas gift for a member of my familyIt's now
been weeks and I have not received the robeI phoned DrLeonard's yesterday
and they said I still owed them $for handling, which I know I included in my payment; however because of all the hassle, I asked them to refund my money and they referred me to Customer Service and they never came on the line to talk to me after minutes of waiting So I phoned back and asked for Customer Service, they told me I would have a minute wait to speak to someone That was unacceptable and I hung up the phone quite aggravated and upset I just want to report this because I would not recommend anyone to order from this company after my experience with them [DrLeonard's] My name is *** ** *** and I live
in *** ***